I'm happy to work with your team to provide whatever help I can. 

> On Feb 11, 2015, at 11:07 AM, Thomas Orozco <[email protected]> wrote:
> 
> Thanks Daniel,
> 
> These issues largely stem from us not having an environment close enough to 
> yours for testing. 
> 
> We're working on getting access to one, though. Hopefully this shouldn't take 
> too long.
> 
> Cheers, 
> 
> -- Thomas | Product Manager @ Scalr | [email protected] | www.scalr.com | 
> blog.scalr.com
> 
>> On Tue, Feb 10, 2015 at 9:17 PM, Daniel Thagard <[email protected]> wrote:
>> Thanks Thomas! Please let me know if I can be of any service in 
>> troubleshooting or beta testing or if you need any further information. 
>> Scalr has been great so far--just trying to work out the kinks to ramp up 
>> deployment within our organization.
>> 
>>> On Tuesday, February 10, 2015 at 3:13:14 PM UTC-5, Thomas Orozco wrote:
>>> Hey Daniel,
>>> 
>>> Just a quick note that we are looking into this issue (and the other 
>>> Windows issue) and will get back to you when there are news.
>>> 
>>> Cheers,
>>> 
>>>> On Feb 10, 2015 6:47 PM, "Daniel Thagard" <[email protected]> wrote:
>>>> I'm getting the following error when trying to launch a new instance from 
>>>> Scalr into CloudStack using a custom Chef role:
>>>> 
>>>> 2015-02-10 12:31:23,836-05:00 - DEBUG - scalarizr.messaging.p2p.producer - 
>>>> Message 'HostUpdate' delivered (message_id: 
>>>> bb3d4e16-0ab5-4f67-9dea-9875a1d603b0)
>>>> 2015-02-10 12:31:23,872-05:00 - INFO - scalarizr.handlers.chef - Starting 
>>>> chef-client. Run list: [u'role[fog]']
>>>> 2015-02-10 12:31:23,873-05:00 - DEBUG - scalarizr.util - system: 
>>>> ('/usr/bin/chef-client', '--json-attributes', 
>>>> '/etc/chef/json_attributes.json')
>>>> 2015-02-10 12:31:23,903-05:00 - ERROR - scalarizr.ops.system.init - 
>>>> Operation "system.init" (id: dec4a11b-30c6-425e-8bf0-83ae32542d1b) failed. 
>>>> Reason: unknown encoding: string-escape
>>>> Traceback (most recent call last):
>>>>   File 
>>>> "/opt/scalarizr/embedded/lib/python2.7/site-packages/scalarizr-3.2.1-py2.7.egg/scalarizr/api/operation.py",
>>>>  line 174, in _in_progress
>>>>   File 
>>>> "/opt/scalarizr/embedded/lib/python2.7/site-packages/scalarizr-3.2.1-py2.7.egg/scalarizr/handlers/lifecycle.py",
>>>>  line 423, in handler
>>>>   File 
>>>> "/opt/scalarizr/embedded/lib/python2.7/site-packages/scalarizr-3.2.1-py2.7.egg/scalarizr/libs/bases.py",
>>>>  line 33, in fire
>>>>   File 
>>>> "/opt/scalarizr/embedded/lib/python2.7/site-packages/scalarizr-3.2.1-py2.7.egg/scalarizr/handlers/chef.py",
>>>>  line 244, in on_before_host_up
>>>>   File 
>>>> "/opt/scalarizr/embedded/lib/python2.7/site-packages/scalarizr-3.2.1-py2.7.egg/scalarizr/handlers/chef.py",
>>>>  line 410, in run
>>>>   File 
>>>> "/opt/scalarizr/embedded/lib/python2.7/site-packages/scalarizr-3.2.1-py2.7.egg/scalarizr/handlers/chef.py",
>>>>  line 390, in _run_chef_client
>>>>   File 
>>>> "/opt/scalarizr/embedded/lib/python2.7/site-packages/scalarizr-3.2.1-py2.7.egg/scalarizr/util/__init__.py",
>>>>  line 296, in system2
>>>>   File "/opt/scalarizr/embedded/lib/python2.7/subprocess.py", line 710, in 
>>>> __init__
>>>>   File "/opt/scalarizr/embedded/lib/python2.7/subprocess.py", line 1326, 
>>>> in _execute_child
>>>>   File "/opt/scalarizr/embedded/lib/python2.7/pickle.py", line 1382, in 
>>>> loads
>>>>   File "/opt/scalarizr/embedded/lib/python2.7/pickle.py", line 858, in load
>>>>   File "/opt/scalarizr/embedded/lib/python2.7/pickle.py", line 971, in 
>>>> load_string
>>>> LookupError: unknown encoding: string-escape
>>>> 2015-02-10 12:31:23,910-05:00 - DEBUG - scalarizr.messaging.p2p.producer - 
>>>> Sending message 'OperationResult' into queue 'control'
>>>> 2015-02-10 12:31:23,952-05:00 - DEBUG - scalarizr.messaging.p2p.security - 
>>>> Encrypting message
>>>> 
>>>> Any ideas on how to troubleshoot this? The role in question works just 
>>>> fine locally in Vagrant and VirtualBox.
>>>> 
>>>> Thanks,
>>>> Dan
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