Hey Dan, The issue appears to be caused by an AZ that is missing in your CloudStack cloud (QQHQ). Is this an AZ that you used to have and have since removed?
I'll let you know next steps based on your answer. Cheers, -- Thomas | Product Manager @ Scalr | [email protected] | www.scalr.com | blog.scalr.com On Tue, Apr 21, 2015 at 3:01 PM, Dan Thagard <[email protected]> wrote: > I sent you a copy of all of the log files. > > On Tue, Apr 21, 2015 at 4:27 AM, Thomas Orozco <[email protected]> wrote: > >> Dan >> >> Can you check */opt/scalr-server/var/log/service/php-cloud_poller.log* for >> errors / warnings? Alternatively, can you send that along to me ( >> [email protected])? >> >> Cheers, >> >> -- Thomas | Product Manager @ Scalr | [email protected] | www.scalr.com | >> blog.scalr.com >> >> On Mon, Apr 20, 2015 at 8:16 PM, Daniel Thagard <[email protected]> >> wrote: >> >>> Same issue as before. It works for a spell and that reverts back to >>> invalid. I double checked the IAM role in AWS, and modified it to match >>> what you update in March--same issue: >>> >>> { >>> "Version": "2012-10-17", >>> "Statement": [ >>> { >>> "Action": "iam:GetUser", >>> "Resource": "*", >>> "Effect": "Allow" >>> }, >>> { >>> "Action": "iam:ListInstanceProfiles", >>> "Resource": "*", >>> "Effect": "Allow" >>> }, >>> { >>> "Action": "iam:ListServerCertificates", >>> "Resource": "*", >>> "Effect": "Allow" >>> }, >>> { >>> "Action": "iam:PassRole", >>> "Effect": "Allow", >>> "Resource": "*" >>> }, >>> { >>> "NotAction": "iam:*", >>> "Resource": "*", >>> "Effect": "Allow" >>> } >>> ] >>> } >>> >>> >>> On Mon, Apr 20, 2015 at 1:29 PM, Thomas Orozco <[email protected]> wrote: >>> >>>> Dan, >>>> >>>> Can you: >>>> >>>> 1. Restart Scalr (*scalr-server-manage restart all*). >>>> 2. Confirm that your Environment is not reported as "Disabled" when you >>>> navigate to the Environments page. >>>> >>>> Cheers, >>>> >>>> -- Thomas | Product Manager @ Scalr | [email protected] | www.scalr.com >>>> | blog.scalr.com >>>> >>>> On Mon, Apr 20, 2015 at 3:50 PM, Daniel Thagard <[email protected]> >>>> wrote: >>>> >>>>> Yes, these are the same credentials we were using previously. I've >>>>> also tried creating a new set of access keys to no avail. I would think >>>>> that if the credentials weren't working at all, then I wouldn't be able to >>>>> enumerate the AWS VPC, security groups, etc. Also, the farm launch >>>>> wouldn't >>>>> work either. >>>>> >>>>> It appears to be working briefly but some process is knocking the >>>>> credentials off and declaring them invalid erroneously. >>>>> >>>>> On Mon, Apr 20, 2015 at 9:00 AM, Thomas Orozco <[email protected]> >>>>> wrote: >>>>> >>>>>> Daniel, >>>>>> >>>>>> Have you confirmed the credentials are indeed valid / have all the >>>>>> permissions Scalr needs? >>>>>> >>>>>> This error typically happens if the background workers fail to access >>>>>> your environment and therefore flag the credentials as not working. >>>>>> >>>>>> Cheers, >>>>>> >>>>>> -- Thomas | Product Manager @ Scalr | [email protected] | >>>>>> www.scalr.com | blog.scalr.com >>>>>> >>>>>> On Mon, Apr 20, 2015 at 2:58 PM, Daniel Thagard <[email protected] >>>>>> > wrote: >>>>>> >>>>>>> Well, maybe I spoke too soon. Every few minutes, I get the banner >>>>>>> warning that "This environment's AWS access credentials have been >>>>>>> revoked, and Scalr is no longer able to manage any of its >>>>>>> infrastructure. >>>>>>> Please click here >>>>>>> <http://scalr.qqsolutions.local/#/account/environments/2/clouds?platform=ec2> >>>>>>> to >>>>>>> update environment with new and functional credentials". If I >>>>>>> remove and readd the credentials, then everything works for a short time >>>>>>> period before reverting back to this error state, e.g. I can create a >>>>>>> new >>>>>>> farm, add roles, and launch the farm successfully in AWS. >>>>>>> >>>>>>> Any suggestions for places to look? Also, the global variables and >>>>>>> SSH keys appear to be working as intended. >>>>>>> >>>>>>> On Fri, Apr 17, 2015 at 12:08 PM, Thomas Orozco <[email protected]> >>>>>>> wrote: >>>>>>> >>>>>>>> Glad to hear it's working now. >>>>>>>> >>>>>>>> You might want to double check that other things that are stored >>>>>>>> encrypted (Global Variables, SSH Keys) are looking correct. >>>>>>>> >>>>>>>> Cheers, >>>>>>>> >>>>>>>> -- Thomas | Product Manager @ Scalr | [email protected] | >>>>>>>> www.scalr.com | blog.scalr.com >>>>>>>> >>>>>>>> On Fri, Apr 17, 2015 at 5:36 PM, Dan Thagard <[email protected]> >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Success! Thanks very much for your help. As a side note, after I >>>>>>>>> ran the reconfigure, the web UI came back and said that my AWS >>>>>>>>> credentials >>>>>>>>> were invalid. However, when I went to edit them, I was greeted with a >>>>>>>>> blank >>>>>>>>> form (no form fields). I dropped the records from the >>>>>>>>> client_environment_properties for that farm ID, and when I revisited >>>>>>>>> the >>>>>>>>> page I was shown the empty forms fields to complete. >>>>>>>>> >>>>>>>>> All appears to be working now. Thanks again for your assistance. >>>>>>>>> >>>>>>>>> On Fri, Apr 17, 2015 at 11:23 AM, Thomas Orozco <[email protected]> >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Can you check /opt/scalr-server/var/log/php-errors.log? >>>>>>>>>> >>>>>>>>>> Additionally: did you run scalr-server-ctl reconfigure after >>>>>>>>>> restoring the DB? There's probably some pending DB migrations that >>>>>>>>>> must be >>>>>>>>>> applied (and running that command will do it for you). In doubt, >>>>>>>>>> re-run it. >>>>>>>>>> Or run: >>>>>>>>>> >>>>>>>>>> cd /opt/scalr-server/embedded/scalr/app/bin ; >>>>>>>>>> /opt/scalr-server/embedded/bin/php upgrade.php >>>>>>>>>> >>>>>>>>>> Cheers, >>>>>>>>>> >>>>>>>>>> -- Thomas | Product Manager @ Scalr | [email protected] | >>>>>>>>>> www.scalr.com | blog.scalr.com >>>>>>>>>> >>>>>>>>>> On Fri, Apr 17, 2015 at 5:18 PM, Dan Thagard <[email protected]> >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> Ok, I was able to restore the scalr and analytics database from >>>>>>>>>>> a backup, and I removed/readded the cloud keys. I'm now able to add >>>>>>>>>>> new >>>>>>>>>>> farms to the environments, but when I try to manage an existing >>>>>>>>>>> farm, I get >>>>>>>>>>> the following error in the web UI: "Database error" >>>>>>>>>>> >>>>>>>>>>> Any suggestions? >>>>>>>>>>> >>>>>>>>>>> On Fri, Apr 17, 2015 at 9:33 AM, Thomas Orozco <[email protected] >>>>>>>>>>> > wrote: >>>>>>>>>>> >>>>>>>>>>>> If you updated the credentials when the old key was in place, >>>>>>>>>>>> you might be in a situation where some data is encrypted with the >>>>>>>>>>>> old key, >>>>>>>>>>>> and other data is encrypted with the new one... >>>>>>>>>>>> >>>>>>>>>>>> If you still have your DB backup, best approach might be to >>>>>>>>>>>> restore "from scratch". If that's not an option, then you might >>>>>>>>>>>> want to try >>>>>>>>>>>> re-entering cloud credentials. >>>>>>>>>>>> >>>>>>>>>>>> Cheers, >>>>>>>>>>>> >>>>>>>>>>>> -- Thomas | Product Manager @ Scalr | [email protected] | >>>>>>>>>>>> www.scalr.com | blog.scalr.com >>>>>>>>>>>> >>>>>>>>>>>> On Fri, Apr 17, 2015 at 3:30 PM, Dan Thagard < >>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>> >>>>>>>>>>>>> I did not, but rerunning the command I still get the same >>>>>>>>>>>>> error. I see that in the scalr-server-ctl reconfigure the errant >>>>>>>>>>>>> secret key >>>>>>>>>>>>> was replaced with the old one. >>>>>>>>>>>>> >>>>>>>>>>>>> On Fri, Apr 17, 2015 at 9:21 AM, Thomas Orozco < >>>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>>> >>>>>>>>>>>>>> Did you run *scalr-server-ctl reconfigure*? Changes you make >>>>>>>>>>>>>> to the configuration files don't take effect until you run the >>>>>>>>>>>>>> command. >>>>>>>>>>>>>> >>>>>>>>>>>>>> Cheers, >>>>>>>>>>>>>> >>>>>>>>>>>>>> -- Thomas | Product Manager @ Scalr | [email protected] | >>>>>>>>>>>>>> www.scalr.com | blog.scalr.com >>>>>>>>>>>>>> >>>>>>>>>>>>>> On Fri, Apr 17, 2015 at 3:20 PM, Dan Thagard < >>>>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>>>> >>>>>>>>>>>>>>> I had not copied over the old secret_key, *whoops*. I have >>>>>>>>>>>>>>> now updated the scalr-server-secrets.json with the old key from >>>>>>>>>>>>>>> /opt/scalr/current/app/etc/.cryptokey, but I'm still getting >>>>>>>>>>>>>>> the same >>>>>>>>>>>>>>> results. I also performed a "scalr-server-manage restart all" >>>>>>>>>>>>>>> to no avail. >>>>>>>>>>>>>>> The admin password and id had previously been copied over. >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> On Fri, Apr 17, 2015 at 8:59 AM, Thomas Orozco < >>>>>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Dan, >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Have you followed these instructions: >>>>>>>>>>>>>>>> https://scalr-wiki.atlassian.net/wiki/x/SQBJAQ? >>>>>>>>>>>>>>>> Specifically, did you copy over the old secret key to the new >>>>>>>>>>>>>>>> secrets file? >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> Cheers, >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> -- Thomas | Product Manager @ Scalr | [email protected] | >>>>>>>>>>>>>>>> www.scalr.com | blog.scalr.com >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> On Fri, Apr 17, 2015 at 2:55 PM, Dan Thagard < >>>>>>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> I can list the farms but cannot configure them. I can add >>>>>>>>>>>>>>>>> new environments, but I can't configure or add any new farms >>>>>>>>>>>>>>>>> to those >>>>>>>>>>>>>>>>> either. >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> On Thu, Apr 16, 2015 at 11:06 PM, Daniele Testa < >>>>>>>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Hi! >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Could you please tell me what steps you took to upgrade >>>>>>>>>>>>>>>>>> your installation? >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Are you able to list your current farms, but you get that >>>>>>>>>>>>>>>>>> error message only when choosing "configure"? >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> You should start by viewing all the different Scalr logs >>>>>>>>>>>>>>>>>> (/opt/scalr-server/var/log/*). >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> Regards, >>>>>>>>>>>>>>>>>> Daniele >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> On Friday, April 17, 2015 at 5:05:54 AM UTC+8, Dan >>>>>>>>>>>>>>>>>> Thagard wrote: >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> After upgrading to 5.3 OSS, I'm no longer able to manage >>>>>>>>>>>>>>>>>>> the farms. I get the error "Cannot proceed with your >>>>>>>>>>>>>>>>>>> request. Please try >>>>>>>>>>>>>>>>>>> again later." when trying to configure the farms. Also, I >>>>>>>>>>>>>>>>>>> can't add any new >>>>>>>>>>>>>>>>>>> farms. >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>> Any suggestions as to where I should check for errors? >>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>> -- >>>>>>>>>>>>>>>>>> You received this message because you are subscribed to >>>>>>>>>>>>>>>>>> the Google Groups "scalr-discuss" group. >>>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails >>>>>>>>>>>>>>>>>> from it, send an email to >>>>>>>>>>>>>>>>>> [email protected]. >>>>>>>>>>>>>>>>>> For more options, visit >>>>>>>>>>>>>>>>>> https://groups.google.com/d/optout. >>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>> -- >>>>>>>>>>>>>>>>> You received this message because you are subscribed to >>>>>>>>>>>>>>>>> the Google Groups "scalr-discuss" group. >>>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails >>>>>>>>>>>>>>>>> from it, send an email to >>>>>>>>>>>>>>>>> [email protected]. >>>>>>>>>>>>>>>>> For more options, visit https://groups.google.com/d/optout >>>>>>>>>>>>>>>>> . >>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>> -- >>>>>>>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>>>>>>> Google Groups "scalr-discuss" group. >>>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails >>>>>>>>>>>>>>>> from it, send an email to >>>>>>>>>>>>>>>> [email protected]. >>>>>>>>>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>>>>>>>>>> >>>>>>>>>>>>>>> >>>>>>>>>>>>>>> -- >>>>>>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>>>>>> Google Groups "scalr-discuss" group. >>>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails >>>>>>>>>>>>>>> from it, send an email to >>>>>>>>>>>>>>> [email protected]. >>>>>>>>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>>>>>>>>> >>>>>>>>>>>>>> >>>>>>>>>>>>>> -- >>>>>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>>>>> Google Groups "scalr-discuss" group. >>>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from >>>>>>>>>>>>>> it, send an email to >>>>>>>>>>>>>> [email protected]. >>>>>>>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> -- >>>>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>>>> Google Groups "scalr-discuss" group. >>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from >>>>>>>>>>>>> it, send an email to >>>>>>>>>>>>> [email protected]. >>>>>>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>>> Google Groups "scalr-discuss" group. >>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from >>>>>>>>>>>> it, send an email to [email protected] >>>>>>>>>>>> . >>>>>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>>> Google Groups "scalr-discuss" group. >>>>>>>>>>> To unsubscribe from this group and stop receiving emails from >>>>>>>>>>> it, send an email to [email protected]. >>>>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> You received this message because you are subscribed to the >>>>>>>>>> Google Groups "scalr-discuss" group. >>>>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>>>> send an email to [email protected]. >>>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> You received this message because you are subscribed to the Google >>>>>>>>> Groups "scalr-discuss" group. >>>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>>> send an email to [email protected]. >>>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups "scalr-discuss" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>> send an email to [email protected]. >>>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>>> >>>>>>> >>>>>>> -- >>>>>>> You received this message because you are subscribed to the Google >>>>>>> Groups "scalr-discuss" group. >>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>> send an email to [email protected]. >>>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>>> >>>>>> >>>>>> -- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "scalr-discuss" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send an email to [email protected]. >>>>>> For more options, visit https://groups.google.com/d/optout. >>>>>> >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "scalr-discuss" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to [email protected]. >>>>> For more options, visit https://groups.google.com/d/optout. >>>>> >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "scalr-discuss" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to [email protected]. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "scalr-discuss" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to [email protected]. >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "scalr-discuss" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/d/optout. >> > > -- > You received this message because you are subscribed to the Google Groups > "scalr-discuss" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "scalr-discuss" group. 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