[android-developers] Re: User cannot install an update
There may be a permission problem so the userID given to the app does not match the userID of the app data directory. If your user has root, tell him/her to delete the directory /data/data/com.yournamespace... Then reinstall the app. Unfortuantely, only root can do this. Uninstalling the app should delete the app directory but doesn't sometimes if there's a permission problem. -- Martin mobitobi -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: User cannot install an update
There may be a permission problem so the userID given to the app does not match the userID of the app data directory. If your user has root, tell him/her to delete the directory /data/data/com.yournamespace... Then reinstall the app. Unfortuantely, only root can do this. Uninstalling the app should delete the app directory but doesn't sometimes if there's a permission problem. I have never seen anything like this in nearly 3,000,000 installs of our app. If it does happen, probably doing my suggested procedure will solve it. -John Coryat -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: User cannot install an update
Lucky you. This happened because of a firmware bug in Samsung devices 2.2.1. See here: http://code.google.com/p/android/issues/detail?id=14359 or https://groups.google.com/forum/#!topic/android-developers/Sm7WCWZYcKU/discussion In the first post, the author describes how he ended up with an app having a different user ID than the app data directory. @John Coryat : If you read the original post in this thread and his follow up, you will see that John already tried uninstalling to no avail. -- Martin mobitobi -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: User cannot install an update
Thanks for the suggestions. I had the user try taking out the battery but it didn't help (I HAD previously had him reboot his phone which didn't work either). I am beginning to think that there is something screwed up with the permissions as you suggest. I have actually had a similar problem on my HTC Hero phone running 2.1 (he is running 2.2). It gets into a state where I can no longer install my app and it clearly appears to be a permissions problem (I can't remember the exact message, but it fails to install something complaining that the folder doesn't exist). I have had this happen a number of times and it usually occurs when I have installed a debug signed apk, un- installed and then tried to install a signed apk. However my user has only ever had properly signed apks. Ultimately the only way I was able to get it to work again on my HERO was to reset the entire phone to the factory settings (which deletes everything), which is not something that my user is wanting to do. On Dec 5, 8:44 am, mot12 martin.hu...@gmail.com wrote: Lucky you. This happened because of a firmware bug in Samsung devices 2.2.1. See here: http://code.google.com/p/android/issues/detail?id=14359 or https://groups.google.com/forum/#!topic/android-developers/Sm7WCWZYcK... In the first post, the author describes how he ended up with an app having a different user ID than the app data directory. @John Coryat : If you read the original post in this thread and his follow up, you will see that John already tried uninstalling to no avail. -- Martin mobitobi -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: User cannot install an update
You'll have to decide what level of support you want to offer. For me, once I've determined it isn't a problem with the app, the user has to look elsewhere for support. I can't help solve problems with the countless versions of Android/carrier/manufacturer OS's and devices. I'd rather spend my time staring off into empty space than do that. If you want to be 100% support for any problem a user encounters, that's strictly up to you but if your app ever gets popular, then you'll be swamped. Better to send them to Android support and let them deal with it. -John Coryat @martin - I pasted the text I send to users, it wasn't modified to fit the poster's experience already. I have found this text to either solve all these problems or send the user to a place where they should seek help. That's why I posted it. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: User cannot install an update
You are, of course, correct. I just wanted to understand what is happening here so that I can determine whether it is my fault or not, and whether I am going to have others that have this problem. The reality is that for every person that takes the time to report a problem there are probably dozens (or hundreds?) who don't bother. On Dec 5, 10:32 am, John Coryat cor...@gmail.com wrote: You'll have to decide what level of support you want to offer. For me, once I've determined it isn't a problem with the app, the user has to look elsewhere for support. I can't help solve problems with the countless versions of Android/carrier/manufacturer OS's and devices. I'd rather spend my time staring off into empty space than do that. If you want to be 100% support for any problem a user encounters, that's strictly up to you but if your app ever gets popular, then you'll be swamped. Better to send them to Android support and let them deal with it. -John Coryat @martin - I pasted the text I send to users, it wasn't modified to fit the poster's experience already. I have found this text to either solve all these problems or send the user to a place where they should seek help. That's why I posted it. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: User cannot install an update
That's pretty simple. If they have problems with the installing, updating, launching, downloading, uninstalling or (my favorite) the icon has disappeared, it's not your problem, it's an Android issue. 99.9% of those problems can be simply solved by rebooting or by uninstalling and reinstalling. The rest are going to be oddities that affect only a very few and unless you have the actual device in your hands, probably unsolvable. -John Coryat -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: User cannot install an update
I would agree with John that this is not worth your time as a support issue. But if your user has root access, I would try deleting the app data folder. This has worked for the issue that I addressed. Otherwise, factory reset :(. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: User cannot install an update
Thanks for all your help, the user does not have root access and is not willing to reset his phone. Rebooting the phone also does not help (or so he tells me). So I guess that he is simply stuck with his current version. Thanks again. On Dec 5, 12:39 pm, mot12 martin.hu...@gmail.com wrote: I would agree with John that this is not worth your time as a support issue. But if your user has root access, I would try deleting the app data folder. This has worked for the issue that I addressed. Otherwise, factory reset :(. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: User cannot install an update
I would bet that your user has one of these problems: 1. Has rooted his device but won't admit it. 2. Doesn't know how to turn off his phone and hasn't removed the battery like you asked him to. 3. Hasn't done anything to try and solve the problem but tells you he did. 4. Doesn't have a problem related to your app at all and is just totally confused. Some users are great. They know what they're doing and can do just about anything themselves. You'll never hear from those. Others are aware of their surroundings and can successfully follow instructions without skipping steps. Then there are those that think they know everything and assume that what you're telling them to do is silly. It's far better to draw the line at solving problems within your app and refer any problems with Android itself to a higher power. -John Coryat -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: User cannot install an update
There is one more relevant point. I have had the user completely uninstall the app and re-install the new version and the above log is what he is seeing -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: User cannot install an update
How many times have I read that same complaint from a user. I'm guessing hundreds. it's unrelated to your app. I send this to the user and it has always solved the problem: The launcher, installer and Android Market installer are part of your device manufacturer or carrier's specific Android OS version. As such, Android devices are subject to a wide variety of unusual behavior. Issues with the Android Market and launcher are controlled by your carrier, manufacturer of the device and Google. Luckily, there are a couple of things you can do that usually solve the problem: Please do the following: Turn off your device. Take out the battery. Put the battery back in. Restart your device. That should fix it. If not, try this: Uninstall our app. Reinstall our app. If this doesn't work, please try the Android Market Support: http://www.google.com/support/androidmarket/ The thing about taking the battery out may be extreme but (no joking here!) a lot of users don't know how to turn their phone off completely. Telling them to take the battery out is the surest way to make sure they're actually turning it off. It has nothing to do with the battery. -John Coryat -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
