Re: general advice on how to sell the work - this is not a Friday humour
In situations like this: WWDD What would Dwight Do (Dwight Schrute - from The Office) In a recent episode -- he suggested unleashing a bee hive in the office of the competitor -- you may want to consider that as one of your options. -John On May 15, 2009, at 6:37 AM, Remedy Maniac wrote: my dear senior experts, actually my question could go to a novice as well. It's as the following: I got an offer for an implementation of the ITSM Suite for an African country. It's suppose to be a 30 days of work. And they are looking for a frenchy. So for me it's perfect. The problem is that now after few meetings, one of the managers had the idea to ask BMC for the implementation instead of me. They will still give me the 30 days to do other stuffs anyway. I am just wondering how I could argue to make them stay with me and not go for the BMC guy? I am sure some people from this list will have good ideas to come up with. Many thanks in advance Serouche PS: good arguments from people working currently for BMC are also welcomed ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: general advice on how to sell the work - this is not a Friday humour
Quote your original rate. Make sure you're doing something with the implementation. Let BMC take the heat, and pick up the slack when they've gone. Drew On May 15, 2009, at 6:37 AM, Remedy Maniac wrote: my dear senior experts, actually my question could go to a novice as well. It's as the following: I got an offer for an implementation of the ITSM Suite for an African country. It's suppose to be a 30 days of work. And they are looking for a frenchy. So for me it's perfect. The problem is that now after few meetings, one of the managers had the idea to ask BMC for the implementation instead of me. They will still give me the 30 days to do other stuffs anyway. I am just wondering how I could argue to make them stay with me and not go for the BMC guy? I am sure some people from this list will have good ideas to come up with. Many thanks in advance Serouche PS: good arguments from people working currently for BMC are also welcomed ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Crystal report Question
You may just need to update the Datasource Location properties in the sub report and re-save it again. Check the setting in (Database | Set Datasource Location | Properties) called Use DSN Default Properties. If the value there is set to False, try setting it to True. HTH Leonard Neely. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, May 15, 2009 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** One other thing I noticed. if I run this from the fat client it works fine. Both the main report and subreport display. If I run it from the Mid tier I am prompted for ID/password for the sub report. Even if I put in proper id/password the window just pops back up again. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Friday, May 15, 2009 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal report Question ** In that sub report are you using a parameter field that is set with List of Values set to Dynamic? Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Friday, May 15, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: Crystal report Question ** We are using Crystal 10 here for reporting. I recently retired my old server and moved Crystal over to a new server. Everything works Ok except one thing. I have a report which contains a sub report. When I try to run the report I get the pop up below asking for credentials. If I put in a valid ID and password the screen keeps popping back up. The report worked ok on the old server. Other reports (without sub reports) print OK. Anyone point me in the right direction? The pop up says enter your user ID and password for the database used by the sub report: po report Details.rpt there are fields for ID and password. There is also a field for database Name. this field is also blank but is grayed out. Brian Sokol Manager, Desktop Services and IT Customer Care Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.scholastic.com/ http://www.Scholastic.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _ Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: general advice on how to sell the work - this is not a Friday humour
many thanks to all who have showned concern on my question. Specially to Dennis and Jennifer for their wised advice. I've already revised my original rate. But for other reasons. And not th at much. And I shall be doing the job along with the BMC consultant. It could bring more afterwards. Let see. Serouche Drew Shuller a écrit : Quote your original rate. Make sure you're doing something with the implementation. Let BMC take the heat, and pick up the slack when they've gone. Drew On May 15, 2009, at 6:37 AM, Remedy Maniac wrote: my dear senior experts, actually my question could go to a novice as well. It's as the following: I got an offer for an implementation of the ITSM Suite for an African country. It's suppose to be a 30 days of work. And they are looking for a frenchy. So for me it's perfect. The problem is that now after few meetings, one of the managers had the idea to ask BMC for the implementation instead of me. They will still give me the 30 days to do other stuffs anyway. I am just wondering how I could argue to make them stay with me and not go for the BMC guy? I am sure some people from this list will have good ideas to come up with. Many thanks in advance Serouche PS: good arguments from people working currently for BMC are also welcomed ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Escalation Timeline
Since we're on the subject of escalations, I thought I'd weigh in here. Not sure how relevant this is to your end goal, but it may stimulate some thought at the very least. This was in a pre 7.x environment, so the use of Escalation Pools was not available yet. To help ease our troubleshooting efforts, we took a number of actions in our environment. 1. Created and maintained a document (spreadsheet) listing all defined escalation, what they do, the defined timeline, and whatever other information we needed to capture about the escalation. Yes, this was a manual process, but at least it gave us reference as to what was configured. 2. It became a Change Control process when ever added a new or modifying an existing escalation, and part of that process was to update the master reference document. 3. We created a backend form (AR Escalation Monitor) to store information about an escalation run. This forms contained fields like: . Escalation Name . Start Time . End Time . #Recs . Secs, Mins, Hrs, etc. . Status . Secs (per/rec) . Free (Mins) 4. For each escalation that we wanted to monitor (in our case all of them), each existing escalation was modified to include a Push Fields action that pushes a new record (or updates) to the AR Escalation Monitor form with each run of the escalation. . So basically, each time the escalation runs the following occurs: i. Create new record in AR Escalation Monitor, setting Escalation Name, a Start Time, #Recs = (#Recs +1), Etc. ii. Each subsequent record processed by the escalation, updates the newly created record and increments the #Recs counter. iii. For the Status, we set a value of Running at the beginning of each transaction, and then set it to Completed at the end. . At the end of each escalation run, we end up with one new record in AR Escalation Monitor that shows us useful information about the run. . Obviously, this process would add some overhead to what the escalation is already defined to do. However, after measuring the impact of the additional overhead (in our environment), it was overwhelmingly agreed that the benefit of the output by far outweighed any performance hit. 5. A policy change was made to our Development Guidelines, which required any developer who had a need to create a new escalation, to include this process as part on that escalation. 6. We then created a report (Crystal) which could be run On-Demand, to display this data. . The typical report would show the following information: i. What escalation is currently running ii. What type of escalation (Time/Interval) iii. Previous escalations that ran (depending on the Date Range selection in the report). iv. The Start and End time for the escalation. v. The number of records that were processed by the escalation vi. The Duration of the escalation (Secs, Mins, Hrs). vii. How many records per/sec the escalation has processed. . On the Crystal Report, some conditional formatting was put in place to highlight certain records if defined thresholds have been exceeded. Note: We defined these thresholds after establishing baselines from a normally operating system. So, to sum this all up, after having implemented this process, whenever a problem was reported, we were able to pull this report up, Refresh, and immediately see what escalation (if any) was running, and what the performance of it was. This report was also very useful because it helped indentify if the root cause was like related to Network issues as opposed to application. Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Tuesday, May 12, 2009 5:46 AM To: arslist@ARSLIST.ORG Subject: Escalation Timeline ** Hi, Just wondering if there is a tool or process available to document the timeline of all active escalations on a system. Regards, Keith. Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
