Re: Is it Possible to Install ITSM in HyperV-Virtual Environment !
Dear David, Thanks for updating me on latest compatibility matrix. Thanks and Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, March 11, 2011 11:49 PM To: arslist@ARSLIST.ORG Subject: Re: Is it Possible to Install ITSM in HyperV-Virtual Environment ! ** Ø , according to BMC, the Hyper-V falls under Partially Supported Virtual Environments Hyper-V actually falls under Fully Supported Virtual Environments in AR System 7.6.0x... Please refer to the latest compatibility matrix. http://media.cms.bmc.com/documents/AR+System+7.6.04+Compatibility+Matrix.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J Sent: Friday, March 11, 2011 04:41 AM To: arslist@ARSLIST.ORG Subject: Re: Is it Possible to Install ITSM in HyperV-Virtual Environment ! ** Dear Jason, Thanks a lot for sharing your practice in a way that precisely helps me, and I would like you to elucidate one more query, according to BMC, the Hyper-V falls under Partially Supported Virtual Environments and by any chance have you faced any such BMC issues specific to the Virtual Environment, please share it if any. Hope with your amplification I could advance sound. Thanks and Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, March 11, 2011 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Is it Possible to Install ITSM in HyperV-Virtual Environment ! ** Kailashnath, The OS and application are the same no matter if installed on server hardware directly or virtual, installed on Hyper-V or VMware. Our test ITSM 7.6 system is on Hyper-V and production is on VMware ESX (the prod db server is physical though). Users access ITSM by connecting to the Mid-Tier server with their web browser. The same is true for using the Windows User Tool and Developer Studio, we just connect to the application server instead. It works very well. There is a quote from the 7.6.03 beta I see come up occasionally regarding the speed of the first ITSM Preconfigured Suite Stack Installer. That performance (installed in less than an hour) was experienced on a single Hyper-V / Windows 2008 R2 server (app/db/web) that was underpowered for I was asking of it. Granted that was for installing and not under user load, the point being there really is no functional difference between hardware or virtual. Hope that helps, Jason On Wed, Mar 9, 2011 at 3:46 AM, Kailashnath A J wrote: ** Hi Folks, I would like you to share your experience of installation of BMC Remedy with BMC Service Desk on a HyperV-Virtual environment? If so, how the end users will be accessing the console to raise a request? Kindly clarify. Thanks and Regards, Kailashnath A J Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _att
Re: Is it Possible to Install ITSM in HyperV-Virtual Environment !
Thanks a ton Dear Jason, thanks for circulating your wonderful info and/ experience, which offers me a strapping design to move ahead. Thanks and Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, March 11, 2011 11:10 PM To: arslist@ARSLIST.ORG Subject: Re: Is it Possible to Install ITSM in HyperV-Virtual Environment ! ** We did work with BMC on some issues with AIE 7.6 patch 2 (we have a hot fix build now). We did the troubleshooting on the Hyper-V test environment and the subject of physical/virtual never came up. I imagine if there is an issue that completely stumps them they may ask for more details about the environment. Jason On Fri, Mar 11, 2011 at 4:40 AM, Kailashnath A J wrote: ** Dear Jason, Thanks a lot for sharing your practice in a way that precisely helps me, and I would like you to elucidate one more query, according to BMC, the Hyper-V falls under Partially Supported Virtual Environments and by any chance have you faced any such BMC issues specific to the Virtual Environment, please share it if any. Hope with your amplification I could advance sound. Thanks and Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, March 11, 2011 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Is it Possible to Install ITSM in HyperV-Virtual Environment ! ** Kailashnath, The OS and application are the same no matter if installed on server hardware directly or virtual, installed on Hyper-V or VMware. Our test ITSM 7.6 system is on Hyper-V and production is on VMware ESX (the prod db server is physical though). Users access ITSM by connecting to the Mid-Tier server with their web browser. The same is true for using the Windows User Tool and Developer Studio, we just connect to the application server instead. It works very well. There is a quote from the 7.6.03 beta I see come up occasionally regarding the speed of the first ITSM Preconfigured Suite Stack Installer. That performance (installed in less than an hour) was experienced on a single Hyper-V / Windows 2008 R2 server (app/db/web) that was underpowered for I was asking of it. Granted that was for installing and not under user load, the point being there really is no functional difference between hardware or virtual. Hope that helps, Jason On Wed, Mar 9, 2011 at 3:46 AM, Kailashnath A J wrote: ** Hi Folks, I would like you to share your experience of installation of BMC Remedy with BMC Service Desk on a HyperV-Virtual environment? If so, how the end users will be accessing the console to raise a request? Kindly clarify. Thanks and Regards, Kailashnath A J Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copie
OT: Urgent please help! how to refresh table using filters
Just for fun I ran a log to see if my theory is correct. These two (MS) SQL
statements were issued right after the Call Guide was issued.
SELECT COUNT(*) FROM T1296 WHERE ((T1296.C536870915 = 'Application
Accounts') AND (T1296.C536870916 = 0) AND ('ID9C2B20524153EZ5ZTQv6PtoAFVUV'
= T1296.C600017002) AND ((T1296.C536870914 LIKE '%%' ) OR (0 != 0))
AND (T1296.C600010001 IS NOT NULL)) ORDER BY 1 ASC
SELECT TOP 1001 T1296.C1,C536870914,C600010101 FROM T1296 WHERE
((T1296.C536870915 = 'Application Accounts') AND (T1296.C536870916 = 0) AND
('ID9C2B20524153EZ5ZTQv6PtoAFVUV' = T1296.C600017002) AND ((T1296.C536870914
LIKE '%%' ) OR (0 != 0)) AND (T1296.C600010001 IS NOT NULL)) ORDER
BY C536870914 ASC, 1 ASC
I thought the *LIKE '%%'* was kind of odd until I looked at the table field
qualification:
('Menu Name' = "Application Accounts") AND ('Status-Resource' = "Active")
AND ($GUID$ = 'Parent Request ID-WARDD') AND (('Menu Item' LIKE (("%" +
$SystemSearch$) + "%")) OR ($SystemSearch$ = " ")) AND
('chkSelectedAccount-WARDD' != $NULL$)
The table field works with a character field to limit results based on a
keyword, purely for UI purposes. I use the same UI table field in the
filter loop. According to my theory it makes complete sense but never
thought about it in this context and I didn't consider it when I build the
table field query.
Jason
On Sun, Mar 13, 2011 at 8:37 PM, Jason Miller wrote:
> It almost sounds like she has a table field but referring to it as a just a
> table and back end table is the form the table field is referencing. The
> way I am reading it she already has the filter guide firing but it is not
> looping how she expects.
>
> If this is the case, and you are using all ARS functionality (table field
> vs. back end SQL table directly), there is no need to refresh the table
> field in a filter guide/loop. ARS is smart enough to know how to handle
> it. A table field is more or less a UI component. The ability to do filter
> loops was added later (version 6.0 I think) and my belief is ARS uses the
> table field definition to build the SQL query to get the record set for a
> filter guide loop.
>
> Please describe the issue you are experiencing so we can better help you.
>
> My wild guess is that you are doing a push fields with the data in the
> table field and may need to override filter phasing with *`!* at the end
> of the filter name. Just a guess with what little we have to work with.
>
> Jason
>
>
> On Sun, Mar 13, 2011 at 3:55 PM, Roger Justice wrote:
>
>> **
>> Please explain better what you are doing.
>>
>> If you are using email to update an ARS table directly you cannot fire a
>> filter since this is an API call. You could try an Escalation if you can
>> determine a timing that would work.
>>
>>
>>
>> -Original Message-
>> From: Mary Estrada
>> To: arslist
>> Sent: Sun, Mar 13, 2011 6:49 pm
>> Subject: Urgent please help! how to refresh table using filters
>>
>> Thanks in advance.
>>
>> Having email update a back end table, then call filter guide to check data in
>> columns in table.
>> Need to refresh the table before filter call guide to loop thru all rows.
>>
>> Thanks,
>>
>> ~Mary
>>
>>
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
___
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Re: Urgent please help! how to refresh table using filters
It almost sounds like she has a table field but referring to it as a just a table and back end table is the form the table field is referencing. The way I am reading it she already has the filter guide firing but it is not looping how she expects. If this is the case, and you are using all ARS functionality (table field vs. back end SQL table directly), there is no need to refresh the table field in a filter guide/loop. ARS is smart enough to know how to handle it. A table field is more or less a UI component. The ability to do filter loops was added later (version 6.0 I think) and my belief is ARS uses the table field definition to build the SQL query to get the record set for a filter guide loop. Please describe the issue you are experiencing so we can better help you. My wild guess is that you are doing a push fields with the data in the table field and may need to override filter phasing with *`!* at the end of the filter name. Just a guess with what little we have to work with. Jason On Sun, Mar 13, 2011 at 3:55 PM, Roger Justice wrote: > ** > Please explain better what you are doing. > > If you are using email to update an ARS table directly you cannot fire a > filter since this is an API call. You could try an Escalation if you can > determine a timing that would work. > > > > -Original Message- > From: Mary Estrada > To: arslist > Sent: Sun, Mar 13, 2011 6:49 pm > Subject: Urgent please help! how to refresh table using filters > > Thanks in advance. > > Having email update a back end table, then call filter guide to check data in > columns in table. > Need to refresh the table before filter call guide to loop thru all rows. > > Thanks, > > ~Mary > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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Re: Urgent please help! how to refresh table using filters
Please explain better what you are doing. If you are using email to update an ARS table directly you cannot fire a filter since this is an API call. You could try an Escalation if you can determine a timing that would work. -Original Message- From: Mary Estrada To: arslist Sent: Sun, Mar 13, 2011 6:49 pm Subject: Urgent please help! how to refresh table using filters Thanks in advance. Having email update a back end table, then call filter guide to check data in olumns in table. eed to refresh the table before filter call guide to loop thru all rows. Thanks, ~Mary ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Urgent please help! how to refresh table using filters
Thanks in advance. Having email update a back end table, then call filter guide to check data in columns in table. Need to refresh the table before filter call guide to loop thru all rows. Thanks, ~Mary
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Re: mid tier error (ARERR 329)
Hello, Still I am facing this issue. The issue is whenever I tried to modify help desk form on mid tier, I get following error: Invalid password or authentication string for an existing user ARERR 329 We are using preference server. I mean we have configured preference server on config page of mid tier. Should I change to patch 24? Whether it will solve my issue? Regards, Amit From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tristan.rop...@t-online.de Sent: Tuesday, November 30, 2010 9:16 PM To: arslist@ARSLIST.ORG Subject: Re: mid tier error (ARERR 329) ** Hi, Are you using a preference server ? Tristan -Original Message- Date: Mon, 29 Nov 2010 02:41:13 +0100 Subject: Re: mid tier error (ARERR 329) From: Amit To: arslist@ARSLIST.ORG ** Hello , Thanks for your reply. I have enabled the log but what I found is that system is trying to extract user information (user who login into the application) from user_cache schema. This action is not part of any workflow . With Regards, Amit B. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tristan.rop...@t-online.de Sent: Tuesday, November 30, 2010 8:00 PM To: arslist@ARSLIST.ORG Subject: Re: mid tier error (ARERR 329) ** Hi, Switch on the loging mechanism of the midtier. Tristan -Original Message- Date: Mon, 29 Nov 2010 01:31:10 +0100 Subject: mid tier error (ARERR 329) From: Amit To: arslist@ARSLIST.ORG ** Hello all, I am getting following error whenever I tried to modify help desk form on web client: Invalid password or authentication string for an existing user ARERR 329 Can anybody suggest me how to resolve this issue? My environment details as follows: DB :Oracle 10g Server :Solaris 8 ARS version :6.3 patch 21 Mid Tier version : 7.01 With Regards, Amit B. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
