date:20120408

Re: Problem when install ARsystem

2012-04-08 Thread Mohamed Naoufal El Hilali

Hi Mahmoud,

Maybe you need to add JRE path in the environmental variables and
restart your PC, search in google on how to do this. Let me know the
result.

Regards

On Thu, Apr 5, 2012 at 11:13 AM, Mahmoud Mahdy-Mohamed
 wrote:
> **
>
> Dears,
>
> I’m facing a problem while installing ARS 7.6.04 first; it is related to
> JRE, I already installed JDK 6 but the following error appears:-
>
> “Enter the path to the JRE that you want to use with AR System. If a JRE is
> not installed on your system, install JRE 1.5 or later before continuing.”
>
> Please help.
>
>
>
>
>
> Thanks,
>
> Best Regards,
>
>
>
> Mahmoud Mahdy Mohammed,PMP | Business Process Automation
> Technology | Products & Services Delivery
> Phone: +20(0)104999638
> Mail: mahmoud.mahdy-moha...@vodafone.com
>
>
>
> *
>
> The content of this document is classified as Vodafone Egypt S.A.E.
> Confidential and Proprietary Information.
>
> The recipient hereby is committed to hold in strict confidence the contents
> of this (e-mail, document, information) and not to disclose to any third
> party without the prior written consent of Vodafone Egypt S.A.E. Recipient
> will be held liable for any unauthorized disclosure.
>
> If you have received this message in error, please notify the sender by
> return e-mail and delete the message in its entirety, including any
> attachments.
>
> http://www.vodafone.com.eg
>
> *
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_



-- 
Naoufal El Hilali

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Re: Problem when install ARsystem

2012-04-08 Thread strauss

The arplugin is still 32-bit.  It shows up in the task manager as arplugin.exe 
*32, and is the process that you have to kill and let armonitor restart 
whenever a mid-tier prefetch trashes the AREA plugin.  Fortunately I have not 
seen that particular problem since applying ARS and mid-tier Sp3.  I’ll have to 
make sure the new post-sp3 mid-tier hotfix doesn’t reintroduce it, but I think 
that problem was actually on the AR Server side.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Sunday, April 08, 2012 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem when install ARsystem

**
Wasn’t that limitation only on 7.6.03? I think it was removed on 7.6.04 where 
you could have a 64-bit java environment all round for all components including 
email..

Joe

From: strauss
Sent: Sunday, April 08, 2012 1:41 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Problem when install ARsystem

**
You will need both 32-bit and 64-bit java installed on a windows server; some 
of the java plugins for 7.6.04 are still 32-bit.

If this is a new server, you might want to install the newest build of 1.6.0… 
newer than _20.  It is unwise to wait and update it later, or to allow the auto 
java update to run once it is installed, since on windows that usually destroys 
the registry entries that ARS depends on to find the jre.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Mahmoud Mahdy-Mohamed
Sent: Sunday, April 08, 2012 3:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem when install ARsystem

**
No, I’m using Windows 2008 R2 as OS and I installed “jdk-6u20-windows-x64” on 
the following path “C:\Program files\Java\JRE6”.
Please advice if you notice any mistakes.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Grooms, Frederick W
Sent: Thursday, April 05, 2012 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem when install ARsystem

**
Which OS?

On a Unix OS, with the JDK, the JRE is located at /jre.  So if my 
java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Mahmoud Mahdy-Mohamed
Sent: Thursday, April 05, 2012 6:13 AM
To: arslist@ARSLIST.ORG
Subject: Problem when install ARsystem

**
Dears,
I’m facing a problem while installing ARS 7.6.04 first; it is related to JRE, I 
already installed JDK 6 but the following error appears:-
“Enter the path to the JRE that you want to use with AR System. If a JRE is not 
installed on your system, install JRE 1.5 or later before continuing.”
Please help.


Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999638
Mail: mailto:mohamed.abdel-haf...@vodafone.com


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

*

The content of this document is classified as Vodafone Egypt S.A.E. 
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the contents of 
this (e-mail, document, information) and not to disclose to any third party 
without the prior written consent of Vodafone Egypt S.A.E. Recipient will be 
held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by return 
e-mail and delete the message in its entirety, including any attachments.

http://www.vodafone.com.eg

*
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Re: Problem when install ARsystem

2012-04-08 Thread Steinar Halland

I have never had to use 32 bit java with 7.6.04 installations.
Although you are offered to install email, javaplugin(could remeber wrong 
regarding java plugin) and dev studio with the 32 bit jre/jdk if you want.

//Steinar

Sendt fra min iPad

Den 8. apr. 2012 kl. 22:35 skrev Joe Martin D'Souza :

> **
> Wasn’t that limitation only on 7.6.03? I think it was removed on 7.6.04 where 
> you could have a 64-bit java environment all round for all components 
> including email..
>  
> Joe
>  
> From: strauss
> Sent: Sunday, April 08, 2012 1:41 PM
> Newsgroups: public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: Problem when install ARsystem
>  
> **
> You will need both 32-bit and 64-bit java installed on a windows server; some 
> of the java plugins for 7.6.04 are still 32-bit.
> 
>  
> 
> If this is a new server, you might want to install the newest build of 1.6.0… 
> newer than _20.  It is unwise to wait and update it later, or to allow the 
> auto java update to run once it is installed, since on windows that usually 
> destroys the registry entries that ARS depends on to find the jre.
> 
>  
> 
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed
> Sent: Sunday, April 08, 2012 3:37 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Problem when install ARsystem
> 
>  
> 
> **
> 
> No, I’m using Windows 2008 R2 as OS and I installed “jdk-6u20-windows-x64” on 
> the following path “C:\Program files\Java\JRE6”.
> 
> Please advice if you notice any mistakes.
> 
>  
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
> Sent: Thursday, April 05, 2012 3:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Problem when install ARsystem
> 
>  
> 
> **
> 
> Which OS?
> 
>  
> 
> On a Unix OS, with the JDK, the JRE is located at /jre.  So if my 
> java is installed at /opt/ars/java1.6 the jre is located at 
> /opt/ars/java1.6/jre
> 
>  
> 
> Fred
> 
>  
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed
> Sent: Thursday, April 05, 2012 6:13 AM
> To: arslist@ARSLIST.ORG
> Subject: Problem when install ARsystem
> 
>  
> 
> **
> 
> Dears,
> 
> I’m facing a problem while installing ARS 7.6.04 first; it is related to JRE, 
> I already installed JDK 6 but the following error appears:-
> 
> “Enter the path to the JRE that you want to use with AR System. If a JRE is 
> not installed on your system, install JRE 1.5 or later before continuing.”
> 
> Please help.
> 
>  
> 
>  
> 
> Thanks,
> 
> Best Regards,
> 
>  
> 
> Mahmoud Mahdy Mohammed,PMP | Business Process Automation 
> Technology | Products & Services Delivery
> Phone: +20(0)104999638 
> Mail: mailto:mohamed.abdel-haf...@vodafone.com
> 
>  
> 
>  
> 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> *
> 
> The content of this document is classified as Vodafone Egypt S.A.E. 
> Confidential and Proprietary Information.
> 
> The recipient hereby is committed to hold in strict confidence the contents 
> of this (e-mail, document, information) and not to disclose to any third 
> party without the prior written consent of Vodafone Egypt S.A.E. Recipient 
> will be held liable for any unauthorized disclosure.
> 
> If you have received this message in error, please notify the sender by 
> return e-mail and delete the message in its entirety, including any 
> attachments.
> 
> http://www.vodafone.com.eg
> 
> *
> 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
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Re: Problem when install ARsystem

2012-04-08 Thread Joe Martin D'Souza

Wasn’t that limitation only on 7.6.03? I think it was removed on 7.6.04 where 
you could have a 64-bit java environment all round for all components including 
email..

Joe

From: strauss 
Sent: Sunday, April 08, 2012 1:41 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Problem when install ARsystem

** 
You will need both 32-bit and 64-bit java installed on a windows server; some 
of the java plugins for 7.6.04 are still 32-bit.

If this is a new server, you might want to install the newest build of 1.6.0… 
newer than _20.  It is unwise to wait and update it later, or to allow the auto 
java update to run once it is installed, since on windows that usually destroys 
the registry entries that ARS depends on to find the jre.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed
Sent: Sunday, April 08, 2012 3:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem when install ARsystem

** 

No, I’m using Windows 2008 R2 as OS and I installed “jdk-6u20-windows-x64” on 
the following path “C:\Program files\Java\JRE6”.

Please advice if you notice any mistakes.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, April 05, 2012 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem when install ARsystem

** 

Which OS?

On a Unix OS, with the JDK, the JRE is located at /jre.  So if my 
java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed
Sent: Thursday, April 05, 2012 6:13 AM
To: arslist@ARSLIST.ORG
Subject: Problem when install ARsystem

** 

Dears,

I’m facing a problem while installing ARS 7.6.04 first; it is related to JRE, I 
already installed JDK 6 but the following error appears:-

“Enter the path to the JRE that you want to use with AR System. If a JRE is not 
installed on your system, install JRE 1.5 or later before continuing.”

Please help.

Thanks,

Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation 
Technology | Products & Services Delivery
Phone: +20(0)104999638 
Mail: mailto:mohamed.abdel-haf...@vodafone.com

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

*

The content of this document is classified as Vodafone Egypt S.A.E. 
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the contents of 
this (e-mail, document, information) and not to disclose to any third party 
without the prior written consent of Vodafone Egypt S.A.E. Recipient will be 
held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by return 
e-mail and delete the message in its entirety, including any attachments.

http://www.vodafone.com.eg

*

___
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Re: Problem when install ARsystem

2012-04-08 Thread strauss

You will need both 32-bit and 64-bit java installed on a windows server; some 
of the java plugins for 7.6.04 are still 32-bit.

If this is a new server, you might want to install the newest build of 1.6.0... 
newer than _20.  It is unwise to wait and update it later, or to allow the auto 
java update to run once it is installed, since on windows that usually destroys 
the registry entries that ARS depends on to find the jre.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed
Sent: Sunday, April 08, 2012 3:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem when install ARsystem

**
No, I'm using Windows 2008 R2 as OS and I installed "jdk-6u20-windows-x64" on 
the following path "C:\Program files\Java\JRE6".
Please advice if you notice any mistakes.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Grooms, Frederick W
Sent: Thursday, April 05, 2012 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem when install ARsystem

**
Which OS?

On a Unix OS, with the JDK, the JRE is located at /jre.  So if my 
java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Mahmoud Mahdy-Mohamed
Sent: Thursday, April 05, 2012 6:13 AM
To: arslist@ARSLIST.ORG
Subject: Problem when install ARsystem

**
Dears,
I'm facing a problem while installing ARS 7.6.04 first; it is related to JRE, I 
already installed JDK 6 but the following error appears:-
"Enter the path to the JRE that you want to use with AR System. If a JRE is not 
installed on your system, install JRE 1.5 or later before continuing."
Please help.


Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999638
Mail: 
mahmoud.mahdy-moha...@vodafone.com


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

*

The content of this document is classified as Vodafone Egypt S.A.E. 
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the contents of 
this (e-mail, document, information) and not to disclose to any third party 
without the prior written consent of Vodafone Egypt S.A.E. Recipient will be 
held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by return 
e-mail and delete the message in its entirety, including any attachments.

http://www.vodafone.com.eg

*
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
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attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Problem when install ARsystem

2012-04-08 Thread Mahmoud Mahdy-Mohamed

No, I'm using Windows 2008 R2 as OS and I installed "jdk-6u20-windows-x64" on 
the following path "C:\Program files\Java\JRE6".
Please advice if you notice any mistakes.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, April 05, 2012 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem when install ARsystem

**
Which OS?

On a Unix OS, with the JDK, the JRE is located at /jre.  So if my 
java is installed at /opt/ars/java1.6 the jre is located at /opt/ars/java1.6/jre

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed
Sent: Thursday, April 05, 2012 6:13 AM
To: arslist@ARSLIST.ORG
Subject: Problem when install ARsystem

**
Dears,
I'm facing a problem while installing ARS 7.6.04 first; it is related to JRE, I 
already installed JDK 6 but the following error appears:-
"Enter the path to the JRE that you want to use with AR System. If a JRE is not 
installed on your system, install JRE 1.5 or later before continuing."
Please help.

Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999638
Mail: 
mahmoud.mahdy-moha...@vodafone.com

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

*

The content of this document is classified as Vodafone Egypt S.A.E. 
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the contents of 
this (e-mail, document, information) and not to disclose to any third party 
without the prior written consent of Vodafone Egypt S.A.E. Recipient will be 
held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by return 
e-mail and delete the message in its entirety, including any attachments.

http://www.vodafone.com.eg

*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Problem when install ARsystem

Re: Problem when install ARsystem

Re: Problem when install ARsystem

Re: Problem when install ARsystem

Re: Problem when install ARsystem

Re: Problem when install ARsystem

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