Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server - FIXED

[Misi Mladoniczky]

Hi,

As long as the user tool supports all datatypes that the server does, there
should be no problem using ARUser.exe.

So this is what I am looking for in new server releases.

The other reason I look for new datatypes is that any API program working with
data, such as RRR|Chive, might need to be extended.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Jason,
> The major difference between this and those 'other tools'...is that they
> actually maintain the other ones...this is a tool that they haven't put out
> a release for in several years, and don't plan on (as far as I know of) at
> any point in the future
>
> On Fri, Dec 18, 2015 at 6:20 PM, Jason Miller 
> wrote:
>
>> **
>>
>> I was thinking the same thing. This is a dangerous precedent. Just as
>> people are finally accepting WUT is dead it gets some new life (not that I
>> am going to complain).
>>
>> Although thinking about it a little more... there are a number of tools
>> that BMC doesn't officially support but do maintain. Looks like WUT might
>> fall into this class now?
>>
>> On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz 
>> wrote:
>>
>>> **
>>> Thanks for the update Mark. I thought the User Tool is dead.
>>>
>>> On 18 Dec 2015, at 09:45, Walters, Mark >> > wrote:
>>>
>>> **
>>>
>>> *UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use
>>> overlaid forms again.*
>>>
>>> Knowledge Base article KA427109
>>> 
>>>
>>> Some changes in the server in version 9.0 mean that the User Tool is
>>> unable to work with overlaid forms.  Searches, creates and modifies result
>>> in a 303 Form does not exist on server error as the client references the
>>> form name with the __o extension which the server does not recognise.
>>>
>>> Mark
>>>
>>> *Knowledge Article ID:*
>>>
>>> KA427109
>>> *Version:*
>>>
>>> 0.1
>>> *Available To:*
>>>
>>> External
>>> *Status:*
>>>
>>> Unpublished
>>> *Updated:*
>>>
>>> 06/15/2015
>>>
>>>
>>>
>>> *Problem*
>>>
>>> The Remedy User Tool client is unable to create records or perform
>>> searches when using overlaid forms from an ARS 9.0 server.  The form can be
>>> opened but any other operations result in an ARERR 303 Form does not exist
>>> on server error.
>>>
>>> *Solution*
>>>
>>>  This is due to changes in the way overlays are stored in the 9.0
>>> metadata. The __o extension is no longer used but the .arf form definition
>>> which is exported by the server, and used by the User Tool, still includes
>>> it.  The client tries to use the form name from the .arf file when sending
>>> API calls to the server but the server does not recognise the name and
>>> returns the 303 error.
>>>
>>> A defect has been created to track this (SW00490959) but, as the User
>>> Tool is no longer supported, it is not clear whether this will be
>>> addressed.
>>>
>>>
>>> --
>>> *Mark Walters*
>>> Lead Technical Support Analyst
>>> *Direct*
>>>
>>> +44 (0)118 921 8379
>>>
>>>
>>>
>>> E2
>>> Eskdale Road
>>> Winnersh, RG41 5TS
>>> UK
>>>  
>>>
>>>
>>>
>>> BMC Software Limited Registered Office: Building E2, Eskdale Road,
>>> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
>>> England No. 1927903 The content of this email is confidential. If you are
>>> not the addressee, you may not distribute, copy or disclose any part of it.
>>> If you receive this message in error, please delete this from your system
>>> and notify the sender immediately. _ARSlist: "Where the Answers Are" and
>>> have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
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>

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Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server - FIXED

[Walters, Mark]

The fix was a change on the server side.  The arf file that the server exports 
and is used by the WUT included the __o extension for form overlays.  The 9.0 
server no longer uses this internally – you can see in the arschema table that 
a form and its overlay now have the same name and schemaid, relying on the 
overlayProp value for differentiation – so you could argue it just so happens 
that the client exposed a server defect.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: 22 December 2015 16:26
To: arslist@ARSLIST.ORG
Subject: Re: Something to be aware of - the User Tool cannot work with overlaid 
forms on a 9.0 server - FIXED

**
Jason,
The major difference between this and those 'other tools'...is that they 
actually maintain the other ones...this is a tool that they haven't put out a 
release for in several years, and don't plan on (as far as I know of) at any 
point in the future

On Fri, Dec 18, 2015 at 6:20 PM, Jason Miller 
> wrote:
**

I was thinking the same thing. This is a dangerous precedent. Just as people 
are finally accepting WUT is dead it gets some new life (not that I am going to 
complain).

Although thinking about it a little more... there are a number of tools that 
BMC doesn't officially support but do maintain. Looks like WUT might fall into 
this class now?

On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz 
> wrote:
**
Thanks for the update Mark. I thought the User Tool is dead.

On 18 Dec 2015, at 09:45, Walters, Mark 
> wrote:

**
UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use overlaid 
forms again.

Knowledge Base article 
KA427109

Some changes in the server in version 9.0 mean that the User Tool is unable to 
work with overlaid forms.  Searches, creates and modifies result in a 303 Form 
does not exist on server error as the client references the form name with the 
__o extension which the server does not recognise.

Mark

Knowledge Article ID:



KA427109

Version:



0.1

Available To:



External

Status:



Unpublished

Updated:



06/15/2015



Problem
The Remedy User Tool client is unable to create records or perform searches 
when using overlaid forms from an ARS 9.0 server.  The form can be opened but 
any other operations result in an ARERR 303 Form does not exist on server error.
Solution
 This is due to changes in the way overlays are stored in the 9.0 metadata. The 
__o extension is no longer used but the .arf form definition which is exported 
by the server, and used by the User Tool, still includes it.  The client tries 
to use the form name from the .arf file when sending API calls to the server 
but the server does not recognise the name and returns the 303 error.
A defect has been created to track this (SW00490959) but, as the User Tool is 
no longer supported, it is not clear whether this will be addressed.



Mark Walters

Lead Technical Support Analyst

Direct



+44 (0)118 921 8379








E2
Eskdale Road
Winnersh, RG41 5TS
UK








BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
the sender immediately. _ARSlist: "Where the Answers Are" and have been for 20 
years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, 
Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 
1927903 The content of this email is confidential. If you are not the 
addressee, you may not distribute, copy or disclose any part of it. If you 
receive this message in error, please delete this from your system and notify 
the sender immediately.

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Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server - FIXED

[LJ LongWing]

Jason,
The major difference between this and those 'other tools'...is that they
actually maintain the other ones...this is a tool that they haven't put out
a release for in several years, and don't plan on (as far as I know of) at
any point in the future

On Fri, Dec 18, 2015 at 6:20 PM, Jason Miller 
wrote:

> **
>
> I was thinking the same thing. This is a dangerous precedent. Just as
> people are finally accepting WUT is dead it gets some new life (not that I
> am going to complain).
>
> Although thinking about it a little more... there are a number of tools
> that BMC doesn't officially support but do maintain. Looks like WUT might
> fall into this class now?
>
> On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz 
> wrote:
>
>> **
>> Thanks for the update Mark. I thought the User Tool is dead.
>>
>> On 18 Dec 2015, at 09:45, Walters, Mark > > wrote:
>>
>> **
>>
>> *UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use
>> overlaid forms again.*
>>
>> Knowledge Base article KA427109
>> 
>>
>> Some changes in the server in version 9.0 mean that the User Tool is
>> unable to work with overlaid forms.  Searches, creates and modifies result
>> in a 303 Form does not exist on server error as the client references the
>> form name with the __o extension which the server does not recognise.
>>
>> Mark
>>
>> *Knowledge Article ID:*
>>
>> KA427109
>> *Version:*
>>
>> 0.1
>> *Available To:*
>>
>> External
>> *Status:*
>>
>> Unpublished
>> *Updated:*
>>
>> 06/15/2015
>>
>>
>>
>> *Problem*
>>
>> The Remedy User Tool client is unable to create records or perform
>> searches when using overlaid forms from an ARS 9.0 server.  The form can be
>> opened but any other operations result in an ARERR 303 Form does not exist
>> on server error.
>>
>> *Solution*
>>
>>  This is due to changes in the way overlays are stored in the 9.0
>> metadata. The __o extension is no longer used but the .arf form definition
>> which is exported by the server, and used by the User Tool, still includes
>> it.  The client tries to use the form name from the .arf file when sending
>> API calls to the server but the server does not recognise the name and
>> returns the 303 error.
>>
>> A defect has been created to track this (SW00490959) but, as the User
>> Tool is no longer supported, it is not clear whether this will be addressed.
>>
>>
>> --
>> *Mark Walters*
>> Lead Technical Support Analyst
>> *Direct*
>>
>> +44 (0)118 921 8379
>>
>>
>>
>> E2
>> Eskdale Road
>> Winnersh, RG41 5TS
>> UK
>>  
>>
>>
>>
>> BMC Software Limited Registered Office: Building E2, Eskdale Road,
>> Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in
>> England No. 1927903 The content of this email is confidential. If you are
>> not the addressee, you may not distribute, copy or disclose any part of it.
>> If you receive this message in error, please delete this from your system
>> and notify the sender immediately. _ARSlist: "Where the Answers Are" and
>> have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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