The fix was a change on the server side. The arf file that the server exports and is used by the WUT included the __o extension for form overlays. The 9.0 server no longer uses this internally – you can see in the arschema table that a form and its overlay now have the same name and schemaid, relying on the overlayProp value for differentiation – so you could argue it just so happens that the client exposed a server defect.
Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: 22 December 2015 16:26 To: arslist@ARSLIST.ORG Subject: Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server - FIXED ** Jason, The major difference between this and those 'other tools'...is that they actually maintain the other ones...this is a tool that they haven't put out a release for in several years, and don't plan on (as far as I know of) at any point in the future.... On Fri, Dec 18, 2015 at 6:20 PM, Jason Miller <jason.mil...@gmail.com<mailto:jason.mil...@gmail.com>> wrote: ** I was thinking the same thing. This is a dangerous precedent. Just as people are finally accepting WUT is dead it gets some new life (not that I am going to complain). Although thinking about it a little more... there are a number of tools that BMC doesn't officially support but do maintain. Looks like WUT might fall into this class now? On Fri, Dec 18, 2015, 12:48 AM Thomas Miskiewicz <tmisk...@gmail.com<mailto:tmisk...@gmail.com>> wrote: ** Thanks for the update Mark. I thought the User Tool is dead. On 18 Dec 2015, at 09:45, Walters, Mark <mark_walt...@bmc.com<mailto:mark_walt...@bmc.com>> wrote: ** UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use overlaid forms again. Knowledge Base article KA427109<https://kb.bmc.com/infocenter/index?page=content&id=S:KA427109> Some changes in the server in version 9.0 mean that the User Tool is unable to work with overlaid forms. Searches, creates and modifies result in a 303 Form does not exist on server error as the client references the form name with the __o extension which the server does not recognise. Mark Knowledge Article ID: KA427109 Version: 0.1 Available To: External Status: Unpublished Updated: 06/15/2015 Problem The Remedy User Tool client is unable to create records or perform searches when using overlaid forms from an ARS 9.0 server. The form can be opened but any other operations result in an ARERR 303 Form does not exist on server error. Solution This is due to changes in the way overlays are stored in the 9.0 metadata. The __o extension is no longer used but the .arf form definition which is exported by the server, and used by the User Tool, still includes it. The client tries to use the form name from the .arf file when sending API calls to the server but the server does not recognise the name and returns the 303 error. A defect has been created to track this (SW00490959) but, as the User Tool is no longer supported, it is not clear whether this will be addressed. ________________________________ Mark Walters Lead Technical Support Analyst Direct +44 (0)118 921 8379<tel:%2B44%20%280%29118%20921%208379> E2 Eskdale Road Winnersh, RG41 5TS UK <image001.jpg><http://www.bmc.com/> BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ BMC Software Limited Registered Office: Building E2, Eskdale Road, Winnersh, Wokingham, Berkshire, United Kingdom, RG41 5TS Registered in England No. 1927903 The content of this email is confidential. If you are not the addressee, you may not distribute, copy or disclose any part of it. If you receive this message in error, please delete this from your system and notify the sender immediately. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
