You can add a Modify/Merge filter to your HelpDesk form that on setting
of the field to NULL (or Empty String) do a Set Fields to pull the data
from the system.
You can restrict it using the $CLIENT-TYPE$ keyword to restrict it to a
web service (I think it is a 34)
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ravi
Sent: Thursday, November 01, 2007 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Webservice to HelpDesk newbie question
Hi: I have webservice through which an external source submits updates
to tickets in Help Desk. This webservice has 5 fields. Sometimes one or
more of these fields have a NULL or empty string. In that case I donot
want to change the field value in help desk. Since there is no filter
between the webservice and HelpDesk, how do I prevent a field getting
overwritten if the field value in webservice submission is empty or
NULL.
Thanks
Ravi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"