[dev] OTRS WebService / NewTicket - LDAP
Dear all, i'm using the GenericTicketConnector.yml (*), i don't have any problem to connect to otrs with local users; but in one box i'm using LDAP and I can't generate ticket due a authentication problem.I tried using flat AD user name, name@domain, etc.Any information will be appreciated ! PS: webservice response detail: ErrorCode => TicketCreate.InvalidParameterErrorMessage => TicketCreate: Ticket-> CustomerUser parameter is invalid! (*)GenericTicketConnector.yml: http://otrs.github.io/doc/manual/admin/3.1/de/html/genericinterface-connectors.html ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
[dev] Problem Importing GenericTicketConnector (OTRS 3.1.1)
Hi All, I'm having troubles importing the GenericTicketConnector (FrameworkVersion 3.1.x CVS) in my OTRS 3.3.1 STD implementation.I didn't have any problems in OTRS 3.3.X, but I can't upgrade my old 3.3.1 in a shot time. I'm detailing below the import results.Any idea will be appreciated.RegardsLuciano Fain Error MSG: Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Aug 29 12:53:45 2014 Message: YAML Error: Stream does not end with newline character Code: YAML_PARSE_ERR_NO_FINAL_NEWLINE Line: 0 Document: 0 at C:/OTRS/OTRS/Kernel/cpan-lib/YAML/Loader.pm line 38 Traceback (1748): Module: Kernel::Output::HTML::Layout::Error (v1.380) Line: 1146 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.380) Line: 1129 Module: Kernel::Modules::AdminGenericInterfaceWebservice::Run (v1.34) Line: 507 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 GenericTicketConnector.yml: ---Debugger: DebugThreshold: debug TestMode: 0Description: Ticket Connector SampleFrameworkVersion: 3.1.x CVSProvider: Operation:SessionCreate: Description: Creates a Session MappingInbound: {} MappingOutbound: {} Type: Session::SessionCreateTicketCreate: Description: Creates a Ticket MappingInbound: {} MappingOutbound: {} Type: Ticket::TicketCreateTicketUpdate: Description: Updates a Ticket MappingInbound: {} MappingOutbound: {} Type: Ticket::TicketUpdate TicketGet: Description: Retrieve Ticket data MappingInbound: {} MappingOutbound: {} Type: Ticket::TicketGetTicketSearch: Description: Search for Tickets MappingInbound: {} MappingOutbound: {} Type: Ticket::TicketSearch Transport:Config: MaxLength: 1 NameSpace: http://www.otrs.org/TicketConnector/Type: HTTP::SOAPRemoteSystem: ''Requester: Transport:Type: '' ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev