date:20130213

I find that rather mind boggling if true. Our policy is to keep all data files 
on the corporate SAN because local PCs are not backed up.  I suspect that is a 
common scenario. In some, more tightly regulated companies, it may not even be 
possible to store files locally.

Regards
Keith

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: Wednesday, February 13, 2013 2:24 PM
To: Fred Ridder; poshedly at bellsouth.net; robert at lauriston.com; framers at 
lists.frameusers.com; techwr-l at techwr-l.com
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly mailto:poshedly at bellsouth.net>> wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
> in
> FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> data
> files there) is no longer an accepted practice -- at least not with FM11.
Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the "data" files are on a separate drive _on the *same* system_.

In fact, I do this right now - my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z

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RE: "FrameMaker has detected a problem and must quit" Really?!

Jeff Coatsworth wrote:

> I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
> 5985284
> 
> I've figured out that it's something to do with WinXP because working on
> another terminal running Win7, 
> 
> From: framers-boun...@lists.frameusers.com [mailto:framers-
> boun...@lists.frameusers.com] On Behalf Of Ken Poshedly
> Sent: Wednesday, February 13, 2013 9:48 AM
> To: FrameMaker Users List
> Subject: "FrameMaker has detected a problem and must quit" Really?!
> To all,
> 
> My coworker is running FrameMaker 11.0 and is frustrated because twice this
> morning, FrameMaker crashed on his terminal 

OK, I let it go when Ken first did it; now that there are two of you, I have to 
speak out. Folks, this isn't 1980 and you're not working on _terminals_. 
Sheesh! 

All the geezers who cut their teeth on VT-100s may now begin reminiscing. 
;-)

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--

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RE: "FrameMaker has detected a problem and must quit" Really?!

Robert Lauriston wrote:

> Note that Ken and his coworker were able to reproduce the problem.
> 
> Sometimes FrameMaker has problems using source files are on network
> file servers, sometimes it doesn't. If you've experienced no problems,
> count yourself lucky.

The problems with files on network servers are usually of two kinds: 

1) Problems with permissions, as Syed suggested elsewhere on this thread. Such 
problems manifest consistently until the permissions problem is corrected, and 
then they're gone. 

2) Problems due to network latency, packet loss, slow reads/writes, etc. Such 
problems may be intermittent. At a given moment, FM may be trying to execute a 
step that's dependent on some preceding network read/write being complete, and 
for some (possibly temporary) reason, it isn't. Ideally, all application code 
would have robust enough error handling to recover gracefully from such a 
situation, but this isn't an ideal world. :-} 

If your enterprise has a solid, fast, reliable network (not saturated from time 
to time due to videoconferencing or BitTorrent downloads) and solid, fast, 
reliable network servers, you'll probably never encounter such problems. 

If not, but you still need to keep your files on a server file share (for 
backup, etc.), you might want to adopt a policy of always working on a local 
copy of your files and using a mirroring (folder synching) application to copy 
changed files to the network location. If management objects to that, politely 
suggest that the only viable alternative is that they fix the freakin' network. 
:-)

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
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303-903-6372
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RE: cannot generate PDF

Harro de Jong wrote:

> This is an error in the Postscript code. There are a few things to check/try:
> 1. check page 17 and 18. Are there any Postscript, EPS, Illustrator or PDF
> objects on these pages? The problem could be caused by a corrupt image.
> 2. Choose another printer driver, then try creating the PDF again.

I agree with #1. Apply basic troubleshooting principles to isolate the source 
of the problem. Try printing just page 18 to PDF. Does it still fail? Remove 
the first graphic on page 18 and see if that solves the problem. If not, put it 
back and remove the second graphic. And so on. 

I disagree with #2. Adobe PDF is the only printer instance that should be used 
to create PDFs, whether by using Save As PDF or printing to PDF. 

In fact, the vast majority of the problems with Save As PDF that people have 
(at least since FM 7.2) are because their default printer is something other 
than Adobe PDF. That's why many of us use and recommend the SetPrint plugin 
from sundorne.com, which makes Adobe PDF your default printer in FM regardless 
of what you default printer is in Windows. 

HTH!

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
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303-903-6372
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Re: cannot generate PDF

2013-02-13 Thread Heiko Haida

 

Hello Art, 

well, I do not see any disadvantages in using the "save
as pdf" option. 

Quite the contrary: The resulting PDF will by default
have exactly the same page size as the Frame file. This is very helpful
if you're switching much between different and unusual formats. 

And
the best is: "Saving" the PDF will be about 10 times faster than writing
a postscript file. 

I am often producing postscript files with 1 GB or
more - instead of half an hour this only takes a few minutes. 

Best
regards 

Tino H. Haida 

> A few others in the forum are likely to
disagree but I think it sucks. :-) 
> 
> There have always been
issues with it over the years and releases, so much so that I just quit
using it myself (still have to use it to debug for others) in the FM7
time frame because it was too buggy. It has always used an arcane
interface that, when it works, uses a totally different method of
specking and creating the PDF file than printing to the Acrobat logical
printer instance. It is much improved in the 11 release, but I still
haven't gotten into the habit of using it at all. 
> 
> I follow the
KISS principle and just print to the Acrobat printer. It's more
controllable and more stable, IMHO than its evil twin.
> 
> Bottom line
is if the SaveAs PDF isn't working for you, try printing to the Acrobat
printer instead; it's become a basic debugging step to determine if the
problem is in the output generation or in the files.
> 
> Cheers,
>
Art
> 
> Art Campbell art.campb...@gmail.com
> "... In my opinion,
there's nothing in this world beats a '52 Vincent and a redheaded girl."
-- Richard Thompson
> No disclaimers apply.
> DoD 358
> 
> I support
www.TheGrotonLine.com [1], hyperlocal news for Groton MA. 
> 
> On Wed,
Feb 13, 2013 at 2:11 PM, Theresa de Valence  wrote:
> 
>>
On 2/13/2013 8:02 AM, Art Campbell wrote:
>> 
>>> In particular, if you
get the same results printing
>>> to the Adobe Acrobat logical printer
as when you use SaveAs PDF
>>> (which I wouldn't recommend).
>> Art,
>>

>> Are you saying that SaveAs PDF is not good?
>> 
>> Theresa



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Re: "FrameMaker has detected a problem and must quit" Really?! - support for networked drives

Adobe support said working on local copies was the workaround for the problem.

That's not the same as saying that FrameMaker can't work with files on
a network drive, just a tacit admission that the implementation is
buggy. There's nothing FM11-specific about that. You can find lots of
examples on forums.adobe.com.

On Wed, Feb 13, 2013 at 12:54 PM, rebecca officer
 wrote:
> As in the Framer's post below, Ken's been told by Adobe support that FM11 
> isn't happy with working across networked drives. This has - not surprisingly 
> - created consternation on the list. It seems very unlikely to be true, but 
> can you please reply and confirm or deny it?
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RE: cannot generate PDF

2013-02-13 Thread William W. Saylor, PE

Thanks for all of the suggestions. So far printing to Adobe PDF as a printer
gives me the same error as the SaveAs PDF. So I will start tearing apart the
offending page and see if I can determine the source. 

Bill

 

From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Art Campbell
Sent: Wednesday, February 13, 2013 12:38 PM
To: Theresa de Valence
Cc: framers@lists.frameusers.com
Subject: Re: cannot generate PDF

 

A few others in the forum are likely to disagree but I think it sucks.
:-) 

There have always been issues with it over the years and releases, so much
so that I just quit using it myself (still have to use it to debug for
others) in the FM7 time frame because it was too buggy. It has always used
an arcane interface that, when it works, uses a totally different method of
specking and creating the PDF file than printing to the Acrobat logical
printer instance. It is much improved in the 11 release, but I still haven't
gotten into the habit of using it at all. 

I follow the KISS principle and just print to the Acrobat printer. It's more
controllable and more stable, IMHO than its evil twin.

Bottom line is if the SaveAs PDF isn't working for you, try printing to the
Acrobat printer instead; it's become a basic debugging step to determine if
the problem is in the output generation or in the files.

Cheers,
Art



Art Campbell
art.campb...@gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.

 

On Wed, Feb 13, 2013 at 2:11 PM, Theresa de Valence  wrote:

On 2/13/2013 8:02 AM, Art Campbell wrote:

In particular, if you get the same results printing
to the Adobe Acrobat logical printer as when you use SaveAs PDF
(which I wouldn't recommend).

 

Art,

Are you saying that SaveAs PDF is not good?

Theresa

 

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RE: cannot generate PDF

2013-02-13 Thread rebecca officer

Hi Bill
 
Make sure neither page 17 or 18 has an extra copy of the main text
frame on it. You can check this by control-clicking on the text frame to
select it, then deleting it. If there's still a copy on the page, that's
a duplicate.
 
I've seen that problem cause Distiller errors in the past.
 
Cheers
Rebecca

>>> Harro de Jong  14/02/13 04:10 >>>

Hi Bill,
 
I’ve seen this type of error before, and it can be a pain to get rid
of. What I do to find the cause of the error:
1.   copy only the offending pages to a new FM file.
2.   try creating a PDF of this file. 
3.   If step 2 fails: remove one item from the file (one image, or
one paragraph of text, etc), and do step 2 again. 
 
 
Hope this helps,
Harro
 

From: William W. Saylor, PE [mailto:wsay...@earthlink.net] 
Sent: woensdag 13 februari 2013 15:51
To: Harro de Jong
Subject: RE: cannot generate PDF

 
Harro,
 
   Thanks. I do have several imported images (actually
MathType equations) on that page but I have 500 pages of that and this
is the only page where I get an error.
Bill
 

From: Harro de Jong [mailto:harro.dej...@triviewgroup.com] 
Sent: Wednesday, February 13, 2013 6:04 AM
To: wsay...@earthlink.net; framers@lists.frameusers.com
Subject: RE: cannot generate PDF

 
This is an error in the Postscript code. There are a few things to
check/try:
1.check page 17 and 18. Are there any Postscript, EPS,
Illustrator or PDF objects on these pages? The problem could be caused
by a corrupt image. 
2.Choose another printer driver, then try creating the PDF
again. 
 

Harro de Jong
Triview
 

From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of William W.
Saylor, PE
Sent: dinsdag 12 februari 2013 19:22
To: framers@lists.frameusers.com
Subject: cannot generate PDF

 
I am trying to generate a PDF output on a chapter of a book in FM10 and
I get error messages in the log that are not very helpful to me. Here is
the offending part of the log:

%%[Page: 15]%%
%%[Page: 16]%%
%%[Page: 17]%%
%%[ Error: typecheck; OffendingCommand: ifelse ]%%
 
Stack:
{F}
{--dup-- /Encoding --get-- --dup-- StandardEncoding --eq-- {--pop-- T}
{{ISOLatin1Encoding} --stopped-- {--pop-- F} {--eq--} --ifelse--
{T} {--dup-- --begin-- T 32 1 127 {Encoding 1 --index-- --get--
StandardEncoding 3 -1 --roll-- --get-- --eq-- --and--} --for--
--end--}
--ifelse--} --ifelse--}
265
-dict-
/0
0
/F11
265
/TT110t00
0
 
 
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

I cannot find any errors on the page in  the document. Does this make
sense to anyone?
 
Thanks,
Bill
 

Saylor Solutions, Inc.
William W. Saylor, PE(v) 719 481-0433

20075 Promontory Way   (mob) 719 373-3770

Monument, CO 80132  

wsay...@earthlink.net
 

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cannot generate PDF

I'd be willing to bet it's the equation graphics you mentioned earlier.

Before slicing and dicing the entire file, I'd delete the graphics, one by
one, and see if it prints without them.
If that works, open the graphic(s) in an editor, make a change, and save it
back to a new file name, to force a rewrite of the file.
Then import them again.

Art Campbell
  art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.


On Wed, Feb 13, 2013 at 5:45 PM, William W. Saylor, PE <
wsaylor at earthlink.net> wrote:

> Thanks for all of the suggestions. So far printing to Adobe PDF as a
> printer gives me the same error as the SaveAs PDF. So I will start tearing
> apart the offending page and see if I can determine the source. 
>
> Bill
>
> ** **
>
> *From:* framers-bounces at lists.frameusers.com [mailto:
> framers-bounces at lists.frameusers.com] *On Behalf Of *Art Campbell
> *Sent:* Wednesday, February 13, 2013 12:38 PM
> *To:* Theresa de Valence
> *Cc:* framers at lists.frameusers.com
>
> *Subject:* Re: cannot generate PDF
>
> ** **
>
> A few others in the forum are likely to disagree but I think it sucks.
> :-)
>
> There have always been issues with it over the years and releases, so much
> so that I just quit using it myself (still have to use it to debug for
> others) in the FM7 time frame because it was too buggy. It has always used
> an arcane interface that, when it works, uses a totally different method of
> specking and creating the PDF file than printing to the Acrobat logical
> printer instance. It is much improved in the 11 release, but I still
> haven't gotten into the habit of using it at all.
>
> I follow the KISS principle and just print to the Acrobat printer. It's
> more controllable and more stable, IMHO than its evil twin.
>
> Bottom line is if the SaveAs PDF isn't working for you, try printing to
> the Acrobat printer instead; it's become a basic debugging step to
> determine if the problem is in the output generation or in the files.
>
> Cheers,
> Art
>
> 
>
> Art Campbell
> art.campbell at gmail.com
>   "... In my opinion, there's nothing in this world beats a '52 Vincent
> and a redheaded girl." -- Richard Thompson
>   No disclaimers apply.
>DoD 358
>
> I support www.TheGrotonLine.com, hyperlocal news for Groton MA.
>
> ** **
>
> On Wed, Feb 13, 2013 at 2:11 PM, Theresa de Valence  wrote:
> 
>
> On 2/13/2013 8:02 AM, Art Campbell wrote:
>
> In particular, if you get the same results printing
> to the Adobe Acrobat logical printer as when you use SaveAs PDF
> (which I wouldn't recommend).
>
> ** **
>
> Art,
>
> Are you saying that SaveAs PDF is not good?
>
> Theresa
>
> ** **
>
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OT: Reference list formatting

Thanks to everyone who responded to my query, and particularly for Winfried for 
the Excel idea. I've used Excel before for text processing but for some reason 
hadn't thought of using it here. Duh!
-- 
Steve [Trim e-mails: use less disk, use less power, use less planet]

OT: Reference list formatting

At 12:50 -0800 12/2/13, Robert Lauriston wrote:

>Endnote?
>
>http://endnote.com/

Maybe, Robert, but it requires an Intel Mac, which I currently do not have 
(waiting for the Mac Pro upgrades, if they ever arrive).

-- 
Steve [Trim e-mails: use less disk, use less power, use less planet]

"FrameMaker has detected a problem and must quit" Really?!

I'm pretty sure it's not the network because I'm the one logging in on both 
flavours of workstation and working on the same files on the same network 
location (not at the same instance of course) - the only difference is the O/S 
(32-bit WinXP SP3 & 64-bit Win7 Pro). When it crashes, it just freezes at the 
Cross Reference panel, then throws the FM error, then a Windows "The 
instruction at "blah blah" referenced memory at "blah blah". The memory could 
not be "read"." The error log files that get generated are first the 11014, 
7732533, 7724103, 5985284 one and the second is 11014, 8122692, 8122986, 
10866485 about 10 secs after the first.

-Original Message-
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Wednesday, February 13, 2013 4:15 PM
To: framers at lists.frameusers.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

Good demonstration of how finicky FM is about networks and how hard
those problems can be to diagnose.

On Wed, Feb 13, 2013 at 12:45 PM, Jeff Coatsworth
 wrote:
> I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
> 5985284
>
> I've figured out that it's something to do with WinXP because working on
> another terminal running Win7, doing exactly the same things with the same
> files doesn't get the error at all.
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Fwd:

2013-02-13 Thread MamaRed Knight

http://95.110.209.55/pxwp7u.php?s=lf

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cannot generate PDF

2013-02-13 Thread William W. Saylor, PE

Thanks for all of the suggestions. So far printing to Adobe PDF as a printer
gives me the same error as the SaveAs PDF. So I will start tearing apart the
offending page and see if I can determine the source. 

Bill



From: framers-boun...@lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Art Campbell
Sent: Wednesday, February 13, 2013 12:38 PM
To: Theresa de Valence
Cc: framers at lists.frameusers.com
Subject: Re: cannot generate PDF



A few others in the forum are likely to disagree but I think it sucks.
:-) 

There have always been issues with it over the years and releases, so much
so that I just quit using it myself (still have to use it to debug for
others) in the FM7 time frame because it was too buggy. It has always used
an arcane interface that, when it works, uses a totally different method of
specking and creating the PDF file than printing to the Acrobat logical
printer instance. It is much improved in the 11 release, but I still haven't
gotten into the habit of using it at all. 

I follow the KISS principle and just print to the Acrobat printer. It's more
controllable and more stable, IMHO than its evil twin.

Bottom line is if the SaveAs PDF isn't working for you, try printing to the
Acrobat printer instead; it's become a basic debugging step to determine if
the problem is in the output generation or in the files.

Cheers,
Art



Art Campbell
art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.



On Wed, Feb 13, 2013 at 2:11 PM, Theresa de Valence  wrote:

On 2/13/2013 8:02 AM, Art Campbell wrote:

In particular, if you get the same results printing
to the Adobe Acrobat logical printer as when you use SaveAs PDF
(which I wouldn't recommend).



Art,

Are you saying that SaveAs PDF is not good?

Theresa



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"FrameMaker has detected a problem and must quit" Really?!

I'm getting that one right after this one occurs - 11014, 7732533, 7724103, 
5985284

I've figured out that it's something to do with WinXP because working on 
another terminal running Win7, doing exactly the same things with the same 
files doesn't get the error at all. I seem to run into it when I've got 2 or 
more .fm docs open and I'm going to the xref panel to apply an xref in one of 
the docs open to another open doc. My FM11 is installed locally on my C:\ drive 
and my .fm files are up on a network drive (P:\).


From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Ken Poshedly
Sent: Wednesday, February 13, 2013 9:48 AM
To: FrameMaker Users List
Subject: "FrameMaker has detected a problem and must quit" Really?!

To all,

My coworker is running FrameMaker 11.0 and is frustrated because twice this 
morning, FrameMaker crashed on his terminal (luckily creating recovery files, 
though).

The warning pop-up window that displayed announcing this glorious impending 
shutdown stated "Internal Error 11014, 8122692, 8122986, 10866845. . . "

We have looked at the extremely cryptic error log file that was generated and 
of course, it's as clear as mud to me.

Note that my coworker prefers to keep his book and all member chapter files 
open. He also prefers to embed all his graphics so the various chapter file 
sizes are MUCH larger than if the graphics were referenced. Thus, the following:

Title page with copyright page -- 835 Kb (no graphics)
TOC -- 870 Kb (again, no graphics)
Section 1 -- 4,740 Kb
Section 2 -- 8,720 Kb
Section 3 -- 14,983 Kb
Section 4 -- 45,815 Kb
Section 5 -- 22,066 Kb
Section 6 -- 53,033 Kb

For instance, Section 6 is 89 pages in length with all graphics (strictly line 
art) embedded and the file size is 53,033 Kb (that's a little over 53 
megabytes). In a previous version of this manual (when the graphics were 
referenced), the file size was just a mere fraction of this (perhaps 20 Kb or 
30 Kb).

His computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16 Ghz, 
3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional, Version 2002, 
Service Pack 3.

So the questions:

 *   What do those internal error numbers specifically mean?
 *   Is/are the error/errors caused by a hardware problem or a software problem?

-- Ken in Atlanta

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Re: cannot generate PDF

I'd be willing to bet it's the equation graphics you mentioned earlier.

Before slicing and dicing the entire file, I'd delete the graphics, one by
one, and see if it prints without them.
If that works, open the graphic(s) in an editor, make a change, and save it
back to a new file name, to force a rewrite of the file.
Then import them again.

Art Campbell
  art.campb...@gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.


On Wed, Feb 13, 2013 at 5:45 PM, William W. Saylor, PE <
wsay...@earthlink.net> wrote:

> Thanks for all of the suggestions. So far printing to Adobe PDF as a
> printer gives me the same error as the SaveAs PDF. So I will start tearing
> apart the offending page and see if I can determine the source. 
>
> Bill
>
> ** **
>
> *From:* framers-boun...@lists.frameusers.com [mailto:
> framers-boun...@lists.frameusers.com] *On Behalf Of *Art Campbell
> *Sent:* Wednesday, February 13, 2013 12:38 PM
> *To:* Theresa de Valence
> *Cc:* framers@lists.frameusers.com
>
> *Subject:* Re: cannot generate PDF
>
> ** **
>
> A few others in the forum are likely to disagree but I think it sucks.
> :-)
>
> There have always been issues with it over the years and releases, so much
> so that I just quit using it myself (still have to use it to debug for
> others) in the FM7 time frame because it was too buggy. It has always used
> an arcane interface that, when it works, uses a totally different method of
> specking and creating the PDF file than printing to the Acrobat logical
> printer instance. It is much improved in the 11 release, but I still
> haven't gotten into the habit of using it at all.
>
> I follow the KISS principle and just print to the Acrobat printer. It's
> more controllable and more stable, IMHO than its evil twin.
>
> Bottom line is if the SaveAs PDF isn't working for you, try printing to
> the Acrobat printer instead; it's become a basic debugging step to
> determine if the problem is in the output generation or in the files.
>
> Cheers,
> Art
>
> 
>
> Art Campbell
> art.campb...@gmail.com
>   "... In my opinion, there's nothing in this world beats a '52 Vincent
> and a redheaded girl." -- Richard Thompson
>   No disclaimers apply.
>DoD 358
>
> I support www.TheGrotonLine.com, hyperlocal news for Groton MA.
>
> ** **
>
> On Wed, Feb 13, 2013 at 2:11 PM, Theresa de Valence  wrote:
> 
>
> On 2/13/2013 8:02 AM, Art Campbell wrote:
>
> In particular, if you get the same results printing
> to the Adobe Acrobat logical printer as when you use SaveAs PDF
> (which I wouldn't recommend).
>
> ** **
>
> Art,
>
> Are you saying that SaveAs PDF is not good?
>
> Theresa
>
> ** **
>
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"FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread John Sgammato

I have been told numerous times by Adobe support personnel that it is
a bad idea to have .fm files on a different drive from the
installation directory. Nonetheless I have installed FM on C:\ and
worked on network files for many years without serious problems (or
rather, problems could always be traced tio another source).
john


On Wed, Feb 13, 2013 at 3:03 PM, Alan T Litchfield  
wrote:
> Keep calm
>
> and
>
> Make Frames
>
> I would have to say that the person Ken spoke to must be a tech-idiot, but
> that would not be the first I have spoken to at Adobe (re previous
> discussions on Adobe's appalling registration system and advice to me to
> reinstall the entire computer OS because Acrobat Pro's registration database
> was corrupted).
>
> If it were true, then that must surely make FM the only application created
> since DOS was king that cannot handle networked or shared permissions.
>
> I think, ignore the Adobe tech-idiot and proceed with what we know to be the
> truth.
>
> Alan
>
> On 14/02/13 8:49 AM, Dave.Stamm at gdc4s.com wrote:
>>
>> 2013-02-13-03T19:50Z
>>
>> ?_YIKES_!
>>
>> If Ken was informed correctly, below ? and I _really_ hope he was
>> _not_ ? then that effectively rings the death knell of FrameMaker?s use
>> by my employer.
>>
>> It was in only the last month that I got upgraded to FrameMaker 11, but
>> I?m happy to report that I haven?t encountered this type of problem.  To
>> conform to _corporate_requirements_ we have FrameMaker installed on our
>> C:\ drives, but the files we produce and edit are on a server, so we
>> work with them across our local area network and, sometimes, the
>> wide-area network.
>>
>> Dov, if you see this, will you please confirm, modify, or refute the
>> information Ken posted below?
>>
>> ?Thanks!
>>
>> Dave Stamm
>>
>> Information Engineer
>>
>> General Dynamics C4 Systems, Inc.
>>
>> Integrated Log Engr Svc, Logistics Section
>>
>> 1700 Magnavox Way, Suite 200 We'll hit your targets from here.?
>>
>> Fort Wayne, Indiana  46804-1552; US
>>
>> tel:  260-434-9620 fax:  260.434.9501 / 9509
>>
>> dave.stamm at gdc4s.com http://www.gdc4s.com/
>>
>> This message and / or attachments may include information subject to
>> GDC4S S.P. 1.8.6 and GD Corporate Policy 07-105 and are intended to be
>> accessed only by authorized recipients.  Use, storage and transmission
>> are governed by General Dynamics and its policies.  Contractual
>> restrictions apply to third parties.  Recipients should refer to the
>> policies or contract to determine proper handling.   Unauthorized
>> review, use, disclosure or distribution is prohibited.  If you are not
>> an intended recipient, please contact the sender and destroy all copies
>> of the original message.
>>
>> *From:*framers-bounces at lists.frameusers.com
>> [mailto:framers-bounces at lists.frameusers.com] *On Behalf Of *Syed Zaeem
>> Hosain (Syed.Hosain at aeris.net)
>> *Sent:* 2013-02-13-Wednesday 14:24
>> *To:* Fred Ridder; poshedly at bellsouth.net; robert at lauriston.com;
>> framers at lists.frameusers.com; techwr-l at techwr-l.com
>> *Subject:* RE: "FrameMaker has detected a problem and must quit" Really?!
>>
>> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly > > wrote:
>>>
>>> I just learned from Adobe tech support (via phone call) that the
>>> permissions in
>>> FrameMaker 11.0 have been modified so that the data files should also be
>>> on the
>>> same hard drive where FM 11.0 is installed. Working across drives (FM
>>> here, data
>>> files there) is no longer an accepted practice -- at least not with FM11.
>>
>>
>> Seriously? I can understand network-based locations causing issues, but
>> I have _/never/_ seen a problem where an executable (FrameMaker or
>> otherwise!) is on one drive and the ?data? files are on a separate drive
>> _/on the **same** system/_.
>>
>> In fact, I do this right now ? my C drive is the usual location for all
>> executables (FrameMaker, Office, compilers, etc.) and my E drive
>> contains all my other files (including the books and files I work on).
>>
>>
>> And, I do not have any problems with this setup whatsoever. I am
>> surprised that Adobe thinks that this would be a problem in any way! If
>> really accurate, this would be a strange, and completely unacceptable,
>> artificial constraint.
>>
>> Z
>>
>>
>>
>> ___
>>
>>
>> You are currently subscribed to framers as alan at alphabyte.co.nz.
>>
>> Send list messages to framers at lists.frameusers.com.
>>
>> To unsubscribe send a blank email to
>> framers-unsubscribe at lists.frameusers.com
>> or visit
>> http://lists.frameusers.com/mailman/options/framers/alan%40alphabyte.co.nz
>>
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>> http://www.frameusers.com/ for more resources and info.
>>
>
> --
> AlphaByte
> PO Box 1941, Auckland
> http://www.alphabyte.co.nz
> ___
>
>
> You a

cannot generate PDF

Hi Bill,

I've seen this type of error before, and it can be a pain to get rid of. What I 
do to find the cause of the error:

1.   copy only the offending pages to a new FM file.

2.   try creating a PDF of this file.

3.   If step 2 fails: remove one item from the file (one image, or one 
paragraph of text, etc), and do step 2 again.


Hope this helps,
Harro

From: William W. Saylor, PE [mailto:wsay...@earthlink.net]
Sent: woensdag 13 februari 2013 15:51
To: Harro de Jong
Subject: RE: cannot generate PDF

Harro,

   Thanks. I do have several imported images (actually MathType 
equations) on that page but I have 500 pages of that and this is the only page 
where I get an error.
Bill

From: Harro de Jong [mailto:harro.dej...@triviewgroup.com]
Sent: Wednesday, February 13, 2013 6:04 AM
To: wsaylor at earthlink.net<mailto:wsaylor at earthlink.net>; framers at 
lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: RE: cannot generate PDF

This is an error in the Postscript code. There are a few things to check/try:

1.check page 17 and 18. Are there any Postscript, EPS, Illustrator or 
PDF objects on these pages? The problem could be caused by a corrupt image.

2.Choose another printer driver, then try creating the PDF again.


Harro de Jong
Triview

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at 
lists.frameusers.com> [mailto:framers-boun...@lists.frameusers.com] On Behalf 
Of William W. Saylor, PE
Sent: dinsdag 12 februari 2013 19:22
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: cannot generate PDF

I am trying to generate a PDF output on a chapter of a book in FM10 and I get 
error messages in the log that are not very helpful to me. Here is the 
offending part of the log:

%%[Page: 15]%%
%%[Page: 16]%%
%%[Page: 17]%%
%%[ Error: typecheck; OffendingCommand: ifelse ]%%

Stack:
{F}
{--dup-- /Encoding --get-- --dup-- StandardEncoding --eq-- {--pop-- T}
{{ISOLatin1Encoding} --stopped-- {--pop-- F} {--eq--} --ifelse--
{T} {--dup-- --begin-- T 32 1 127 {Encoding 1 --index-- --get--
StandardEncoding 3 -1 --roll-- --get-- --eq-- --and--} --for-- --end--}
--ifelse--} --ifelse--}
265
-dict-
/0
0
/F11
265
/TT110t00
0


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
I cannot find any errors on the page in  the document. Does this make sense to 
anyone?

Thanks,
Bill

Saylor Solutions, Inc.
William W. Saylor, PE(v) 719 481-0433
20075 Promontory Way   (mob) 719 373-3770
Monument, CO 80132
wsaylor at earthlink.net<mailto:wsaylor at earthlink.net>

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OT: HTML Help Related Topics control and character

Jeremy has provided information about SBAppLocale.exe, which spares you 
the reboot.

http://mif2go.com/xhtml/htmlhelp_0073_9133compilinginadifferentlanguage.htm

On 2013-02-13 14:41, David Shaked wrote:
>> When you compiled the Arabic CHM, did you do it on an Arabic system?  NOT
> just one with the
>> locale set? That's what HTML Help requires for Search to work; always has.
> Not just for
>> Arabic, but for any other locale.
> My experience is that it's OK to use English Windows when compiling a
> localized CHM. I have not done Arabic, but I have done Hebrew (also an RTL
> language), Russian, Greek, and Asian languages.
>
> The critical aspect is to set the Windows system locale to the target
> language. The system locale is an internal code page that Windows uses for
> non-Unicode applications. It is different from the user locale, which
> controls the date formats and so forth.
>
> To set the system locale on Windows 7, open Control Panel > Clock, Language,
> and Region > Region and Language > Administrative > Language for Non-Unicode
> Programs. After you set the system locale, Windows prompts you to restart
> the computer.
>
> For more information, see:
>
> http://wiki.webworks.com/DavidShaked/LocalizingWWePProjects
>
> Most of the article is about WebWorks ePublisher, but I think the
> information about the system locale is relevant to all tools.
>
> David Shaked (Wernick)
>
> AlmondWeb Ltd.
> http://www.almondweb.com
> Technical Documentation * Web Development * Word and WebWorks Consultants
>
> ___
>
>
> You are currently subscribed to framers as jowens at magma.ca.
>
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>
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>
>
>

OT: HTML Help Related Topics control and character encoding

On 2013-02-13 12:10, Jeremy H. Griffith wrote:
> I wonder if there is a different version of the
> ActiveX control for different code pages?  It
> sounds like it's not using the same one as the
> rest.
>
> See if there is a 
> in the instance of the control in your HTML.
> MSDN has some very sketchy docs for it:
>
> http://msdn.microsoft.com/en-us/library/windows/desktop/ms644677%28v=vs.85%29.aspx
> but one of the values is the character set.
> They don't say what the syntax for that is,
> but I'd try 1256, CP1256, and cp-1256 to start.

For the record, here's what I found out.

The Font param works on the button. With value=",, cp1256" and my system 
locale set to English, it changes the text to question marks. If I 
change the system locale to Arabic, then the button text is in Arabic 
even without the Font param. (The button text was the one thing I hadn't 
tested for locale -- I didn't have a translation for "Related Topics" at 
the time). If I supply a bad Font param (1256 instead of cp1256), and 
system locale is Arabic, I get question marks .

I can't get the Font param (or the Text param) to work on an Item. In 
fact, if I place the Font param after an Item, its arguments affect the 
button instead. This is true even when the Button param is placed after 
the Item and Font params!

The Text param doesn't do anything anywhere, as far as I can see.

For Arabic, we'll just use a Related Topics subheading and some links. 
But it was interesting! Thanks again.

> There are also advisories about a "security"
> "upgrade" from MS that broke this control at:
>
> http://www.helpwaregroup.com/system/app/pages/customSearch?scope=search-ns&q=Related+Topics+ActiveX
>
> HTH!
>
> -- Jeremy H. Griffith, at Omni Systems Inc.
>http://mif2go.com/
>
> __ Information from ESET NOD32 Antivirus, version of virus signature 
> database 8006 (20130213) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
>
>

"FrameMaker has detected a problem and must quit" Really?! - support for networked drives

Adobe support said working on local copies was the workaround for the problem.

That's not the same as saying that FrameMaker can't work with files on
a network drive, just a tacit admission that the implementation is
buggy. There's nothing FM11-specific about that. You can find lots of
examples on forums.adobe.com.

On Wed, Feb 13, 2013 at 12:54 PM, rebecca officer
 wrote:
> As in the Framer's post below, Ken's been told by Adobe support that FM11 
> isn't happy with working across networked drives. This has - not surprisingly 
> - created consternation on the list. It seems very unlikely to be true, but 
> can you please reply and confirm or deny it?

best web help add-on for FrameMaker 10?

Well, it's designed for content reuse, so sharing common content across 
projects is easy. Since it's topic based, it's easy for more than one writer to 
work on a project. It also has some very nice reporting and tracking features.  
If I was working on a large project, with multiple writers, and developing only 
for online output, I'd consider it.  (I would probably be using it now, at 
least for some projects, if we hadn't run into a showstopper issue with their 
WebHelp format and our application server).

I found that conversion from FM to Flare was much more time consuming than I 
expected. That was partly due to the learning curve, but even then, setting up 
a WWeP template is much easier and faster. I also found the writing environment 
not the easiest to work in. I wouldn't use it for anything that required PDF 
output.

WebWorks is much more customizable. MadCap doesn't expose the internal workings 
of the program the way - they give you very nice interfaces for customization, 
but if it can't be done through the interface, you're out of luck.

Regards
Keith

> -Original Message-
> From: Writer [mailto:generic668 at yahoo.ca]
> Sent: Wednesday, February 13, 2013 9:37 AM
> To: Keith Soltys; framers at lists.frameusers.com
> Subject: Re: best web help add-on for FrameMaker 10?
>
> > Flare has some advantages and I'd consider it for large projects where I
>
> > could start from scratch
>
> Kieth, do you mean if you were authoring from within Flare? What are those
> advantages?
>
> Thanks,
>
> Nadine

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cannot generate PDF

A few others in the forum are likely to disagree but I think it sucks.
:-)

There have always been issues with it over the years and releases, so much
so that I just quit using it myself (still have to use it to debug for
others) in the FM7 time frame because it was too buggy. It has always used
an arcane interface that, when it works, uses a totally different method of
specking and creating the PDF file than printing to the Acrobat logical
printer instance. It is much improved in the 11 release, but I still
haven't gotten into the habit of using it at all.

I follow the KISS principle and just print to the Acrobat printer. It's
more controllable and more stable, IMHO than its evil twin.

Bottom line is if the SaveAs PDF isn't working for you, try printing to the
Acrobat printer instead; it's become a basic debugging step to determine if
the problem is in the output generation or in the files.

Cheers,
Art

Art Campbell
  art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.

On Wed, Feb 13, 2013 at 2:11 PM, Theresa de Valence  wrote:

> On 2/13/2013 8:02 AM, Art Campbell wrote:
>
>> In particular, if you get the same results printing
>> to the Adobe Acrobat logical printer as when you use SaveAs PDF
>> (which I wouldn't recommend).
>>
>
> Art,
>
> Are you saying that SaveAs PDF is not good?
>
> Theresa
>
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Re: "FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Scott Prentice

I've seen occasional funkyness with UNC paths (\\servername\path\file), 
but not when that same location is actually defined by a mounted drive 
letter.


Probably not what's going on, but thought I'd throw that into the mix.

...scott



On 2/13/13 2:07 PM, Jeff Coatsworth wrote:

I'm pretty sure it's not the network because I'm the one logging in on both flavours of workstation and working on the same 
files on the same network location (not at the same instance of course) - the only difference is the O/S (32-bit WinXP SP3 
& 64-bit Win7 Pro). When it crashes, it just freezes at the Cross Reference panel, then throws the FM error, then a 
Windows "The instruction at "blah blah" referenced memory at "blah blah". The memory could not be 
"read"." The error log files that get generated are first the 11014, 7732533, 7724103, 5985284 one and the 
second is 11014, 8122692, 8122986, 10866485 about 10 secs after the first.

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Wednesday, February 13, 2013 4:15 PM
To: framers@lists.frameusers.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

Good demonstration of how finicky FM is about networks and how hard
those problems can be to diagnose.

On Wed, Feb 13, 2013 at 12:45 PM, Jeff Coatsworth
 wrote:

I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
5985284

I've figured out that it's something to do with WinXP because working on
another terminal running Win7, doing exactly the same things with the same
files doesn't get the error at all.




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"FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Scott Prentice

I've seen occasional funkyness with UNC paths (\\servername\path\file), 
but not when that same location is actually defined by a mounted drive 
letter.

Probably not what's going on, but thought I'd throw that into the mix.

...scott



On 2/13/13 2:07 PM, Jeff Coatsworth wrote:
> I'm pretty sure it's not the network because I'm the one logging in on both 
> flavours of workstation and working on the same files on the same network 
> location (not at the same instance of course) - the only difference is the 
> O/S (32-bit WinXP SP3 & 64-bit Win7 Pro). When it crashes, it just freezes at 
> the Cross Reference panel, then throws the FM error, then a Windows "The 
> instruction at "blah blah" referenced memory at "blah blah". The memory could 
> not be "read"." The error log files that get generated are first the 11014, 
> 7732533, 7724103, 5985284 one and the second is 11014, 8122692, 8122986, 
> 10866485 about 10 secs after the first.
>
> -Original Message-
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of Robert Lauriston
> Sent: Wednesday, February 13, 2013 4:15 PM
> To: framers at lists.frameusers.com
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
>
> Good demonstration of how finicky FM is about networks and how hard
> those problems can be to diagnose.
>
> On Wed, Feb 13, 2013 at 12:45 PM, Jeff Coatsworth
>  wrote:
>> I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
>> 5985284
>>
>> I've figured out that it's something to do with WinXP because working on
>> another terminal running Win7, doing exactly the same things with the same
>> files doesn't get the error at all.
>

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RE: "FrameMaker has detected a problem and must quit" Really?!

I'm pretty sure it's not the network because I'm the one logging in on both 
flavours of workstation and working on the same files on the same network 
location (not at the same instance of course) - the only difference is the O/S 
(32-bit WinXP SP3 & 64-bit Win7 Pro). When it crashes, it just freezes at the 
Cross Reference panel, then throws the FM error, then a Windows "The 
instruction at "blah blah" referenced memory at "blah blah". The memory could 
not be "read"." The error log files that get generated are first the 11014, 
7732533, 7724103, 5985284 one and the second is 11014, 8122692, 8122986, 
10866485 about 10 secs after the first.

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Robert Lauriston
Sent: Wednesday, February 13, 2013 4:15 PM
To: framers@lists.frameusers.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

Good demonstration of how finicky FM is about networks and how hard
those problems can be to diagnose.

On Wed, Feb 13, 2013 at 12:45 PM, Jeff Coatsworth
 wrote:
> I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
> 5985284
>
> I've figured out that it's something to do with WinXP because working on
> another terminal running Win7, doing exactly the same things with the same
> files doesn't get the error at all.
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"FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Fred Ridder

Actually, there is *less* to it than that. There is no prevention and no real 
notion of permission in the .lck file mechanism.

When you open any file from FrameMaker, it looks for a matching .lck file. If 
it finds one, it displays a message telling you that some user (which may 
actually be *you*) has the file open already. You still have the ability to 
force Frame to open the file. FWIW, Word does something very similar except 
that it replaces the first two characters in the filename with ~$ and flags the 
file as a hidden file so that most users won't even be aware of it. The 
presence of one of a ~$ file is what triggers Word to display a "recovery" 
window with information about the any autosaved or recovered version of the 
file you are trying to open.

FrameMaker does give you the ability to disable the .lck file creation because 
there are lots of circumstances where such a simple-minded pseudo-locking 
mechanism is pointless, like when you are the only FrameMaker user, or when 
content is stored in a CMS or collaboration repository where permissions really 
are managed.

-Fred Ridder  

Date: Wed, 13 Feb 2013 09:37:02 -0800
From: poshe...@bellsouth.net
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
To: docudoc at hotmail.com; robert at lauriston.com; framers at 
lists.frameusers.com; techwr-l at techwr-l.com

I was only aware that an .lck file prevents two people from working on the same 
file simultaneously, each with permission to save the file with his/her latest 
changes.

But I guess there is/was more to it.

-- Ken

From: Fred Ridder 
To: poshedly at bellsouth.net; robert at lauriston.com; "framers at 
lists.frameusers.com" ; techwr-l at 
techwr-l.com
Sent: Wed, February 13, 2013
 12:28:30 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

Note that creation of a .lck file is an option that the user can turn on or 
off. In the "General" tab of the FrameMaker Preferences dialog, it's the 
"Network File Locking" option. (At least that's what it's been named and where 
it's been located in every version from 5.5.6 through 9, which is what I'm 
currently using).

-Fred Ridder 

> Date: Wed, 13 Feb 2013 09:16:06 -0800
> From: poshedly at bellsouth.net
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
> To: robert at lauriston.com; framers at lists.frameusers.com; techwr-l at 
> techwr-l.com
> 
> Yes, an .lck file is created but perhaps it no longer does what it used to do 
> before. Capisce?
> 
> -- Ken in Atlanta
> 
> 
> 
> 
> 
> 
> From: Robert Lauriston 
> To: Ken Poshedly
 ; framers at lists.frameusers.com; 
> TECHWR-L 
> Sent: Wed, February 13, 2013 12:11:02 PM
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
> 
> That's a pretty radical change. Does FM11 not create .lck files when
> you open an .fm file?
> 
> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  
> wrote:
> > I just learned from Adobe tech support (via phone call) that the 
> > permissions 
> in
> > FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> > same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> >data
> > files there) is no longer an accepted practice -- at least not with FM11.
> >
> > I guess this explains the flaky, intermittent nature of my coworker's FM 
>
 >crashes
> > because that (the "wrong" way is just how we've been doing things here.
> ^
> STC Vice President Nicky Bleiel is giving a free webinar on best practices
> for creating mobile help.
> 
> Learn more: http://bit.ly/WNaCzd
> 
> ^
> 
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 Technical Communications?  Head over to our online magazine at 
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Re: "FrameMaker has detected a problem and must quit" Really?!

Good demonstration of how finicky FM is about networks and how hard
those problems can be to diagnose.

On Wed, Feb 13, 2013 at 12:45 PM, Jeff Coatsworth
 wrote:
> I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
> 5985284
>
> I've figured out that it's something to do with WinXP because working on
> another terminal running Win7, doing exactly the same things with the same
> files doesn't get the error at all.
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Re: "FrameMaker has detected a problem and must quit" Really?! - support for networked drives

2013-02-13 Thread rebecca officer

Hi Kapil

As in the Framer's post below, Ken's been told by Adobe support that FM11 isn't 
happy with working across networked drives. This has - not surprisingly - 
created consternation on the list. It seems very unlikely to be true, but can 
you please reply and confirm or deny it?

Many thanks
Rebecca


>>> Ken Poshedly  02/14/13 9:32 AM >>>
FWIW,

I just learned from Adobe tech support (via phone call) that the permissions in 
FrameMaker 11.0 have been modified so that the data files should also be on the 
same hard drive where FM 11.0 is installed. Working across drives (FM here, 
data 
files there) is no longer an accepted practice -- at least not with FM11.

I guess this explains the flaky, intermittent nature of my coworker's FM 
crashes 
because that (the "wrong" way is just how we've been doing things here.

Incidentally, I'm still using FM 8.0 the "wrong" way and with no crashes.

-- Ken in Atlanta




From: Ken Poshedly 
To: techw...@techwr-l.com
Sent: Wed, February 13, 2013 10:47:05 AM
Subject: "FrameMaker has detected a problem and must quit" Really?!

To all,

Please excuse this x-posting (Framemaker list), but no replies at all from 
there 

so far.

My coworker is running FrameMaker 11.0 and is frustrated  because twice this 
morning, FrameMaker crashed on his terminal (luckily  creating recovery files, 
though).

The warning pop-up window that  displayed announcing this glorious impending 
shutdown stated "Internal  Error 11014, 8122692, 8122986, 10866845. . . "

We have looked at the extremely cryptic error log file that was generated and 
of 

course, it's as clear as mud to me.

Note  that my coworker prefers to keep his book and all member chapter files  
open. He also prefers to embed all his graphics so the various chapter  file 
sizes are MUCH larger than if the graphics were referenced. Thus,  the 
following:

Title page with copyright page -- 835 Kb (no graphics)
TOC -- 870 Kb (again, no graphics)
Section  1 -- 4,740 Kb
Section 2 -- 8,720 Kb
Section 3 -- 14,983 Kb
Section 4 -- 45,815 Kb
Section 5 -- 22,066 Kb
Section 6 -- 53,033 Kb

For instance, Section 6 is 89  pages in length with all graphics (strictly line 
art) embedded and the  file size is 53,033 Kb (that's a little over 53 
megabytes). In a  previous version of this manual (when the graphics were 
referenced), the  file size was just a mere fraction of this (perhaps 20 Kb or 
30 Kb).

His  computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16  
Ghz, 

3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional,  Version 
2002, 

Service Pack 3.

So the questions:

* What do those internal error numbers specifically mean?
* Is/are the error/errors caused by a hardware problem or a software 
problem?
-- Ken in Atlanta
^
STC Vice President Nicky Bleiel is giving a free webinar on best practices
for creating mobile help.

Learn more: http://bit.ly/WNaCzd

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Re: best web help add-on for FrameMaker 10?

If I were working on the kind of project where the one-file-per-topic
model seemed like a plus, I'd focus on authoring tools that support
DocBook and/or DITA.

I don't think that projects so large that you need multiple writers
make that model desirable. Usually individual writers own larger
chunks of content.

On Wed, Feb 13, 2013 at 6:57 AM, Keith Soltys  wrote:
> [Flare is] designed for content reuse, so sharing common content across 
> projects is easy. Since it's topic based, it's easy for more than one writer 
> to work on a project. It also has some very nice reporting and tracking 
> features.  If I was working on a large project, with multiple writers, and 
> developing only for online output, I'd consider it.  (I would probably be 
> using it now, at least for some projects, if we hadn't run into a showstopper 
> issue with their WebHelp format and our application server).
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Re: "FrameMaker has detected a problem and must quit" Really?!

To all,

I will be glad to supply the specific adobe.com e-mail address for the service 
tech (Shekhar, in India) that I talked with earlier today (Wednesday) in 
private 
(off-list) e-mails.

He was very professional, seemed to understand the specifics of my problem and 
even phoned me right back when our call dropped.

I also provided him with the specific internal error numbers that came up in 
the 
FM 11.0 crash notification pop-up window. (They were the same at each crash.)

He then confirmed what I described and asked if I could be placed on "hold" 
while he checked into it.

I was on hold perhaps no more than a minute when he came back on the line and 
told me that the fix is to place the working files on the same hard drive where 
FM 11.0 is installed.

I inquired as to if he is sure about this and he agreed without hesitation, 
saying this was sp[ecific with FM 11.0 (I don't recall if it does or will apply 
to FM 12.0.)

As I described in another e-mail here, that SEEMS to have cleared up my 
coworker's problem. It's been an hour or so since he got back into things and 
so 
far, no more crashes.

Please note that my coworker's FM crash problems occurred intermittently, 
perhaps several times a week and not all day every day, so we'll have to see 
what happens over the next few days, etc.

I'm still on FM 8.0 and because I like the user interface as it is and I've had 
no crash problems, I might just stay with it, eh?

-- Ken in Atlanta

From: "dave.st...@gdc4s.com" 
To: framers@lists.frameusers.com; techw...@techwr-l.com
Sent: Wed, February 13, 2013 2:52:16 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

2013-02-13-03T19:50Z

¡_YIKES_!

If Ken was informed correctly, below — and I _really_ hope he was _not_ — then 
that effectively rings the death knell of FrameMaker’s use by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but I’m 
happy to report that I haven’t encountered this type of problem.  To conform to 
_corporate_requirements_ we have FrameMaker installed on our C:\ drives, but 
the 
files we produce and edit are on a server, so we work with them across our 
local 
area network and, sometimes, the wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the 
information 
Ken posted below?

¡Thanks!
Dave Stamm
Information Engineer
General Dynamics C4 Systems, Inc.
Integrated Log Engr Svc, Logistics Section
1700 Magnavox Way, Suite 200 We'll hit your targets from here.™
Fort Wayne, Indiana  46804-1552; US
tel:  260-434-9620  fax:  260.434.9501 / 9509
dave.st...@gdc4s.com http://www.gdc4s.com/

This message and / or attachments may include information subject to GDC4S S.P. 
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Recipients should refer to the policies or contract to determine proper 
handling.   Unauthorized review, use, disclosure or distribution is prohibited. 

If you are not an intended recipient, please contact the sender and destroy all 
copies of the original message.

From:framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshe...@bellsouth.net; rob...@lauriston.com; 
framers@lists.frameusers.com; techw...@techwr-l.com
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
in
> FrameMaker 11.0 have been modified so that the data files should also be on 
the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
>data
> files there) is no longer an accepted practice -- at least not with FM11.
Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the “data” files are on a separate drive _on the *same* system_.

In fact, I do this right now – my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my 
other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z___

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http://

RE: Vertical Alignment Bottom

2013-02-13 Thread David Artman

A couple of hacky ideas (I'm also copying others' ideas, to centralize
them):

1) Run-in para (2 pit, -2pt space below) followed by a "push-down" para
with Space Above Pgf equal to line height minus text frame height.
1a) Additional "push-down" paras to accommodate two, three, and more
lines of text (fiddly).

2) Single-cell table the size of the text frame, containing a para with
Cell Vertical Alignment "Bottom".

3) Anchored Frame placed [wherever] with Anchoring Position set to "At
Bottom of Column", shrinkwrapped around a text frame with [whatever]
para(s). Use the size and position of the text frame in the anchored
frame, to control para(s)'s positioning relative to the main text frame.
Set object properties to run around square.

4) Redesign the master pages with two Flows: one for the top-of-page
contents and one for the bottom-of-page contents.

5) Typeset the bottom-of-page contents as footnotes without footnoting
symbols (or with invisible-color symbols).

Hell... maybe more ways, but one of those should cover you.
David

 Original Message 
Subject: Vertical Alignment Bottom
From: jddav...@mmm.com
Date: Mon, February 11, 2013 2:55 pm
To: framers@lists.frameusers.com

I'm hoping this email hits the list.  My last few email have not. 
 
Does anyone know how to force texts to vertically align with the bottom
of the text frame?   
 
Thanks, 
Jess 

  Jessica Davis | Technical Writer
 Motor Vehicle Systems & Services
 3M Company, 28100 Cabot Dr | Novi, MI 48377
 Office: 248 374 9652
 jddav...@mmm.com | www.3M.com

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"FrameMaker has detected a problem and must quit" Really?!

Jeff Coatsworth wrote:

> I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
> 5985284
> 
> I've figured out that it's something to do with WinXP because working on
> another terminal running Win7, 
> 
> From: framers-bounces at lists.frameusers.com [mailto:framers-
> bounces at lists.frameusers.com] On Behalf Of Ken Poshedly
> Sent: Wednesday, February 13, 2013 9:48 AM
> To: FrameMaker Users List
> Subject: "FrameMaker has detected a problem and must quit" Really?!
> To all,
> 
> My coworker is running FrameMaker 11.0 and is frustrated because twice this
> morning, FrameMaker crashed on his terminal 

OK, I let it go when Ken first did it; now that there are two of you, I have to 
speak out. Folks, this isn't 1980 and you're not working on _terminals_. 
Sheesh! 

All the geezers who cut their teeth on VT-100s may now begin reminiscing. 
;-)

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--

"FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Robert Lauriston wrote:

> Note that Ken and his coworker were able to reproduce the problem.
> 
> Sometimes FrameMaker has problems using source files are on network
> file servers, sometimes it doesn't. If you've experienced no problems,
> count yourself lucky.

The problems with files on network servers are usually of two kinds: 

1) Problems with permissions, as Syed suggested elsewhere on this thread. Such 
problems manifest consistently until the permissions problem is corrected, and 
then they're gone. 

2) Problems due to network latency, packet loss, slow reads/writes, etc. Such 
problems may be intermittent. At a given moment, FM may be trying to execute a 
step that's dependent on some preceding network read/write being complete, and 
for some (possibly temporary) reason, it isn't. Ideally, all application code 
would have robust enough error handling to recover gracefully from such a 
situation, but this isn't an ideal world. :-} 

If your enterprise has a solid, fast, reliable network (not saturated from time 
to time due to videoconferencing or BitTorrent downloads) and solid, fast, 
reliable network servers, you'll probably never encounter such problems. 

If not, but you still need to keep your files on a server file share (for 
backup, etc.), you might want to adopt a policy of always working on a local 
copy of your files and using a mirroring (folder synching) application to copy 
changed files to the network location. If management objects to that, politely 
suggest that the only viable alternative is that they fix the freakin' network. 
:-)

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--

RE: "FrameMaker has detected a problem and must quit" Really?!

Interesting ... I tried what your coworker did (steps 1 to 4 below), without 
any problems accessing/reading/writing network server FM files. It is a 
GigEthernet network, accessing folders to which I have read/write permission, 
on a fast server, etc., etc., etc.

Of course, I _normally_ just run with my data files on a separate drive ... 
since it is a laptop and I am not always on the corporate network here. The 
network server is simply a backup archive for my files.

I suppose if the "keep all data files local" work-around works for you, then 
continue using it. :) But many people do not necessarily have write access to 
their local drives (because of corporate policy for example), so I cannot see 
Adobe making this an "official" recommendation/requirement.

Z

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Ken Poshedly
Sent: Wednesday, February 13, 2013 11:28 AM
To: Fred Ridder; rob...@lauriston.com; framers@lists.frameusers.com; 
techw...@techwr-l.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

My coworker did the following (with my help as I followed Fred's previous 
e-mail):

1. Unchecked the Network File Locking option and saved this choice before 
exiting Properties.
2. Opened Framemaker 11.0 and the book-in-question.
3. Opened one of the book files on the network drive and scrolled through it -- 
no problem.
4. Opened another of the book files on the network drive and scrolled through 
it -- again, no problem. Wait, darn it! There's that crappy crash pop-up again!

So next, he did the following:

1. Copied the entire folder with all book and chapter files from the network 
drive to his own C-drive.
2. Once more did steps 2, 3 and 4 using only the files on his own C-drive, but 
this time with no FM crashes -- at least so far.

So it APPEARS this has solved the problem. More info if / as it develops.

-- Ken in Atlanta


From: Fred Ridder mailto:docu...@hotmail.com>>
To: poshe...@bellsouth.net; 
rob...@lauriston.com; 
"framers@lists.frameusers.com" 
mailto:framers@lists.frameusers.com>>; 
techw...@techwr-l.com
Sent: Wed, February 13, 2013 2:01:54 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!
Actually, there is *less* to it than that. There is no prevention and no real 
notion of permission in the .lck file mechanism.

When you open any file from FrameMaker, it looks for a matching .lck file. If 
it finds one, it displays a message telling you that some user (which may 
actually be *you*) has the file open already. You still have the ability to 
force Frame to open the file. FWIW, Word does something very similar except 
that it replaces the first two characters in the filename with ~$ and flags the 
file as a hidden file so that most users won't even be aware of it. The 
presence of one of a ~$ file is what triggers Word to display a "recovery" 
window with information about the any autosaved or recovered version of the 
file you are trying to open.

FrameMaker does give you the ability to disable the .lck file creation because 
there are lots of circumstances where such a simple-minded pseudo-locking 
mechanism is pointless, like when you are the only FrameMaker user, or when 
content is stored in a CMS or collaboration repository where permissions really 
are managed.

-Fred Ridder

Date: Wed, 13 Feb 2013 09:37:02 -0800
From: poshe...@bellsouth.net
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
To: docu...@hotmail.com; 
rob...@lauriston.com; 
framers@lists.frameusers.com; 
techw...@techwr-l.com
I was only aware that an .lck file prevents two people from working on the same 
file simultaneously, each with permission to save the file with his/her latest 
changes.

But I guess there is/was more to it.

-- Ken


From: Fred Ridder mailto:docu...@hotmail.com>>
To: poshe...@bellsouth.net; 
rob...@lauriston.com; 
"framers@lists.frameusers.com" 
mailto:framers@lists.frameusers.com>>; 
techw...@techwr-l.com
Sent: Wed, February 13, 2013 12:28:30 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!
Note that creation of a .lck file is an option that the user can turn on or 
off. In the "General" tab of the FrameMaker Preferences dialog, it's the 
"Network File Locking" option. (At least that's what it's been named and where 
it's been located in every version from 5.5.6 through 9, which is what I'm 
currently using).

-Fred Ridder
> Date: Wed, 13 Feb 20

Vertical Alignment Bottom

2013-02-13 Thread David Artman

A couple of hacky ideas (I'm also copying others' ideas, to centralize
them):

1) Run-in para (2 pit, -2pt space below) followed by a "push-down" para
with Space Above Pgf equal to line height minus text frame height.
1a) Additional "push-down" paras to accommodate two, three, and more
lines of text (fiddly).

2) Single-cell table the size of the text frame, containing a para with
Cell Vertical Alignment "Bottom".

3) Anchored Frame placed [wherever] with Anchoring Position set to "At
Bottom of Column", shrinkwrapped around a text frame with [whatever]
para(s). Use the size and position of the text frame in the anchored
frame, to control para(s)'s positioning relative to the main text frame.
Set object properties to run around square.

4) Redesign the master pages with two Flows: one for the top-of-page
contents and one for the bottom-of-page contents.

5) Typeset the bottom-of-page contents as footnotes without footnoting
symbols (or with invisible-color symbols).

Hell... maybe more ways, but one of those should cover you.
David

 Original Message 
Subject: Vertical Alignment Bottom
From: jddav...@mmm.com
Date: Mon, February 11, 2013 2:55 pm
To: framers at lists.frameusers.com

I'm hoping this email hits the list.  My last few email have not. 

Does anyone know how to force texts to vertically align with the bottom
of the text frame?   

Thanks, 
Jess 

  Jessica Davis | Technical Writer
 Motor Vehicle Systems & Services
 3M Company, 28100 Cabot Dr | Novi, MI 48377
 Office: 248 374 9652
 jddavis2 at mmm.com | www.3M.com

"FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

Good demonstration of how finicky FM is about networks and how hard
those problems can be to diagnose.

On Wed, Feb 13, 2013 at 12:45 PM, Jeff Coatsworth
 wrote:
> I'm getting that one right after this one occurs - 11014, 7732533, 7724103,
> 5985284
>
> I've figured out that it's something to do with WinXP because working on
> another terminal running Win7, doing exactly the same things with the same
> files doesn't get the error at all.

Re: "FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Alan T Litchfield

There is some weird behaviour on the list this morning. I seem to be 
getting the messages in discontinuous threads and out of order.


It's like listening to a conversation in a bar.

Alan

On 14/02/13 9:09 AM, Robert Lauriston wrote:

Note that Ken and his coworker were able to reproduce the problem.

Sometimes FrameMaker has problems using source files are on network
file servers, sometimes it doesn't. If you've experienced no problems,
count yourself lucky.

On Wed, Feb 13, 2013 at 12:03 PM, Alan T Litchfield
 wrote:

If it were true, then that must surely make FM the only application created
since DOS was king that cannot handle networked or shared permissions.






--
AlphaByte
PO Box 1941, Auckland
http://www.alphabyte.co.nz
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cannot generate PDF

2013-02-13 Thread Theresa de Valence

On 2/13/2013 8:02 AM, Art Campbell wrote:
> In particular, if you get the same results printing
> to the Adobe Acrobat logical printer as when you use SaveAs PDF
> (which I wouldn't recommend).

Art,

Are you saying that SaveAs PDF is not good?

Theresa

Re: "FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Alan T Litchfield


Now about those questions.

On 14/02/13 3:48 AM, Ken Poshedly wrote:


So the questions:

  * What do those internal error numbers specifically mean?


I have no idea and don't really want to know.


  * Is/are the error/errors caused by a hardware problem or a software
problem?


Looking at the file sizes and the possibility of network latency issues:
1. FM is having problems with processing large chunks of data while the 
user is persistently making changes.
2. I have had to work with larger files than those with embedded 
graphics. I have witnessed issues on shared network drives where the 
network has not been able to keep up with the demands of FM. Mostly, 
this has caused a slow down and sometimes, for critical functions, crashes.
3. I have found that sometimes it is the graphics embedded that are 
causing problems. For example, pdfs produced by printing Excel 
spreadsheets can produce very large numbers of redundant anchor points 
and very high resolution tiff/eps raster images with high bit-depth 
(more than 1-bit).
4. In cases where there are persistent crashes, I have recommended 
copying the shared files onto a local drive space that doesn't have to 
be C drive. It can be any drive in which the computer has immediate 
access to the data (not via a network.).


Thinking back on the comments from the helpdesker. It may be that this 
is what was recommended.


There does not seem to be any issues with the computer set up, but of 
course, I have no idea as to its configuration.


Alan

--
AlphaByte
PO Box 1941, Auckland
http://www.alphabyte.co.nz
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"FrameMaker has detected a problem and must quit" Really?!

er can turn on or 
off. In the "General" tab of the FrameMaker Preferences dialog, it's the 
"Network File Locking" option. (At least that's what it's been named and where 
it's been located in every version from 5.5.6 through 9, which is what I'm 
currently using).

-Fred Ridder
> Date: Wed, 13 Feb 2013 09:16:06 -0800
> From: poshedly at bellsouth.net<mailto:poshedly at bellsouth.net>
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
> To: robert at lauriston.com<mailto:robert at lauriston.com>; framers at 
> lists.frameusers.com<mailto:framers at lists.frameusers.com>; techwr-l at 
> techwr-l.com<mailto:techwr-l at techwr-l.com>
>
> Yes, an .lck file is created but perhaps it no longer does what it used to do
> before. Capisce?
>
> -- Ken in Atlanta
>
>
>
>
>
> 
> From: Robert Lauriston mailto:robert at 
> lauriston.com>>
> To: Ken Poshedly mailto:poshedly at 
> bellsouth.net>>; framers at lists.frameusers.com<mailto:framers at 
> lists.frameusers.com>;
> TECHWR-L mailto:techwr-l at techwr-l.com>>
> Sent: Wed, February 13, 2013 12:11:02 PM
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
>
> That's a pretty radical change. Does FM11 not create .lck files when
> you open an .fm file?
>
> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  bellsouth.net<mailto:poshedly at bellsouth.net>> wrote:
> > I just learned from Adobe tech support (via phone call) that the permissions
> in
> > FrameMaker 11.0 have been modified so that the data files should also be on
> the
> > same hard drive where FM 11.0 is installed. Working across drives (FM here,
> >data
> > files there) is no longer an accepted practice -- at least not with FM11.
> >
> > I guess this explains the flaky, intermittent nature of my coworker's FM
> >crashes
> > because that (the "wrong" way is just how we've been doing things here.
> ^
> STC Vice President Nicky Bleiel is giving a free webinar on best practices
> for creating mobile help.
>
> Learn more: http://bit.ly/WNaCzd
>
> ^
>
> You are currently subscribed to TECHWR-L as docudoc at 
> hotmail.com<mailto:docudoc at hotmail.com>.
>
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> lists.techwr-l.com>
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> Send administrative questions to admin at techwr-l.com<mailto:admin at 
> techwr-l.com>. Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
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RE: "FrameMaker has detected a problem and must quit" Really?!

I'm getting that one right after this one occurs - 11014, 7732533, 7724103, 
5985284

I've figured out that it's something to do with WinXP because working on 
another terminal running Win7, doing exactly the same things with the same 
files doesn't get the error at all. I seem to run into it when I've got 2 or 
more .fm docs open and I'm going to the xref panel to apply an xref in one of 
the docs open to another open doc. My FM11 is installed locally on my C:\ drive 
and my .fm files are up on a network drive (P:\).


From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Ken Poshedly
Sent: Wednesday, February 13, 2013 9:48 AM
To: FrameMaker Users List
Subject: "FrameMaker has detected a problem and must quit" Really?!

To all,

My coworker is running FrameMaker 11.0 and is frustrated because twice this 
morning, FrameMaker crashed on his terminal (luckily creating recovery files, 
though).

The warning pop-up window that displayed announcing this glorious impending 
shutdown stated "Internal Error 11014, 8122692, 8122986, 10866845. . . "

We have looked at the extremely cryptic error log file that was generated and 
of course, it's as clear as mud to me.

Note that my coworker prefers to keep his book and all member chapter files 
open. He also prefers to embed all his graphics so the various chapter file 
sizes are MUCH larger than if the graphics were referenced. Thus, the following:

Title page with copyright page -- 835 Kb (no graphics)
TOC -- 870 Kb (again, no graphics)
Section 1 -- 4,740 Kb
Section 2 -- 8,720 Kb
Section 3 -- 14,983 Kb
Section 4 -- 45,815 Kb
Section 5 -- 22,066 Kb
Section 6 -- 53,033 Kb

For instance, Section 6 is 89 pages in length with all graphics (strictly line 
art) embedded and the file size is 53,033 Kb (that's a little over 53 
megabytes). In a previous version of this manual (when the graphics were 
referenced), the file size was just a mere fraction of this (perhaps 20 Kb or 
30 Kb).

His computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16 Ghz, 
3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional, Version 2002, 
Service Pack 3.

So the questions:

 *   What do those internal error numbers specifically mean?
 *   Is/are the error/errors caused by a hardware problem or a software problem?

-- Ken in Atlanta

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Re: "FrameMaker has detected a problem and must quit" Really?!

I'm not sure exactly what they were trying to explain, but I'm not aware of any 
changes in FM's ability to work with files across networks. In fact, FM has 
been able to use HTTP locations for linked files for multiple versions now.

Sounds like the tech support person was grabbing at straws.


-Matt

Matt Sullivan 
technical communication | online training | eLearning

twitter: @mattrsullivan
phone: 714 960-6840 

On Feb 13, 2013, at 8:55 AM, Ken Poshedly  wrote:

> FWIW,
> 
> I just learned from Adobe tech support (via phone call) that the permissions 
> in FrameMaker 11.0 have been modified so that the data files should also be 
> on the same hard drive where FM 11.0 is installed. Working across drives (FM 
> here, data files there) is no longer an accepted practice -- at least not 
> with FM11.
> 
> I guess this explains the flaky, intermittent nature of my coworker's FM 
> crashes because that (the "wrong" way is just how we've been doing things 
> here.
> 
> Incidentally, I'm still using FM 8.0 the "wrong" way and with no crashes.
> 
> -- Ken in Atlanta
> 
> From: Ken Poshedly 
> To: techw...@techwr-l.com
> Sent: Wed, February 13, 2013 10:47:05 AM
> Subject: "FrameMaker has detected a problem and must quit" Really?!
> 
> To all,
> 
> Please excuse this x-posting (Framemaker list), but no replies at all from 
> there 
> so far.
> 
> My coworker is running FrameMaker 11.0 and is frustrated  because twice this 
> morning, FrameMaker crashed on his terminal (luckily  creating recovery 
> files, 
> though).
> 
> The warning pop-up window that  displayed announcing this glorious impending 
> shutdown stated "Internal  Error 11014, 8122692, 8122986, 10866845. . . "
> 
> We have looked at the extremely cryptic error log file that was generated and 
> of 
> course, it's as clear as mud to me.
> 
> Note  that my coworker prefers to keep his book and all member chapter files  
> open. He also prefers to embed all his graphics so the various chapter  file 
> sizes are MUCH larger than if the graphics were referenced. Thus,  the 
> following:
> 
> Title page with copyright page -- 835 Kb (no graphics)
> TOC -- 870 Kb (again, no graphics)
> Section  1 -- 4,740 Kb
> Section 2 -- 8,720 Kb
> Section 3 -- 14,983 Kb
> Section 4 -- 45,815 Kb
> Section 5 -- 22,066 Kb
> Section 6 -- 53,033 Kb
> 
> For instance, Section 6 is 89  pages in length with all graphics (strictly 
> line 
> art) embedded and the  file size is 53,033 Kb (that's a little over 53 
> megabytes). In a  previous version of this manual (when the graphics were 
> referenced), the  file size was just a mere fraction of this (perhaps 20 Kb 
> or 
> 30 Kb).
> 
> His  computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16  
> Ghz, 
> 3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional,  Version 
> 2002, 
> Service Pack 3.
> 
> So the questions:
> 
> * What do those internal error numbers specifically mean?
> * Is/are the error/errors caused by a hardware problem or a software 
> problem?
> -- Ken in Atlanta
> ^
> STC Vice President Nicky Bleiel is giving a free webinar on best practices
> for creating mobile help.
> 
> Learn more: http://bit.ly/WNaCzd
> 
> ^
> 
> You are currently subscribed to TECHWR-L as poshe...@bellsouth.net.
> 
> To unsubscribe send a blank email to
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> magazine at http://techwhirl.com
> 
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cannot generate PDF

2013-02-13 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

This is an error in the Postscript code. There are a few things to check/try:

1.   check page 17 and 18. Are there any Postscript, EPS, Illustrator or 
PDF objects on these pages? The problem could be caused by a corrupt image.

2.   Choose another printer driver, then try creating the PDF again.


Harro de Jong
Triview

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of William W. Saylor, PE
Sent: dinsdag 12 februari 2013 19:22
To: framers at lists.frameusers.com
Subject: cannot generate PDF

I am trying to generate a PDF output on a chapter of a book in FM10 and I get 
error messages in the log that are not very helpful to me. Here is the 
offending part of the log:

%%[Page: 15]%%
%%[Page: 16]%%
%%[Page: 17]%%
%%[ Error: typecheck; OffendingCommand: ifelse ]%%

Stack:
{F}
{--dup-- /Encoding --get-- --dup-- StandardEncoding --eq-- {--pop-- T}
{{ISOLatin1Encoding} --stopped-- {--pop-- F} {--eq--} --ifelse--
{T} {--dup-- --begin-- T 32 1 127 {Encoding 1 --index-- --get--
StandardEncoding 3 -1 --roll-- --get-- --eq-- --and--} --for-- --end--}
--ifelse--} --ifelse--}
265
-dict-
/0
0
/F11
265
/TT110t00
0


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
I cannot find any errors on the page in  the document. Does this make sense to 
anyone?

Thanks,
Bill

Saylor Solutions, Inc.
William W. Saylor, PE(v) 719 481-0433
20075 Promontory Way   (mob) 719 373-3770
Monument, CO 80132
wsaylor at earthlink.net<mailto:wsaylor at earthlink.net>

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RE: "FrameMaker has detected a problem and must quit" Really?!

I think that there may be some confusion about local vs. network 
folders/drives. Perhaps I read too much into Ken's responses from the Adobe 
tech!

In my case, all application executables are on my drive C and the data files 
are on drive E on the _same_ system. I.e., drive E is _not_ a network-mounted 
drive ... it is physically installed on my laptop.

For this "all local drives" arrangement, there should _never_ be any issue for 
any modern Windows application.

However, if the data files are on a network server, even if that folder/drive 
is "mounted" as a "local" drive letter in Windows, then I can see where 
incorrect permissions on that remote location can cause confusion and access 
issues. You _have_ to have write permission on that remote drive/folder for 
example.

FWIW, I have used FrameMaker on a network without problems. I regularly back up 
my files onto a network server (into a folder where I have read/write access). 
Indeed, I just checked ... I don't have any difficulty opening those remote 
files, editing/saving, etc.

The point being that things on networks just have to be set up correctly, so an 
Adobe tech may want to _not_ recommend this for everybody. Regardless, I would 
not consider that as official Adobe policy.

Z

-Original Message-
From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield
Sent: Wednesday, February 13, 2013 12:04 PM
To: framers@lists.frameusers.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

Keep calm

and

Make Frames

I would have to say that the person Ken spoke to must be a tech-idiot, but that 
would not be the first I have spoken to at Adobe (re previous discussions on 
Adobe's appalling registration system and advice to me to reinstall the entire 
computer OS because Acrobat Pro's registration database was corrupted).

If it were true, then that must surely make FM the only application created 
since DOS was king that cannot handle networked or shared permissions.

I think, ignore the Adobe tech-idiot and proceed with what we know to be the 
truth.

Alan

On 14/02/13 8:49 AM, dave.st...@gdc4s.com wrote:
> 2013-02-13-03T19:50Z
>
> ¡_YIKES_!
>
> If Ken was informed correctly, below - and I _really_ hope he was 
> _not_ - then that effectively rings the death knell of FrameMaker's 
> use by my employer.
>
> It was in only the last month that I got upgraded to FrameMaker 11, 
> but I'm happy to report that I haven't encountered this type of 
> problem.  To conform to _corporate_requirements_ we have FrameMaker 
> installed on our C:\ drives, but the files we produce and edit are on 
> a server, so we work with them across our local area network and, 
> sometimes, the wide-area network.
>
> Dov, if you see this, will you please confirm, modify, or refute the 
> information Ken posted below?
>
> ¡Thanks!
>
> Dave Stamm
>
> Information Engineer
>
> General Dynamics C4 Systems, Inc.
>
> Integrated Log Engr Svc, Logistics Section
>
> 1700 Magnavox Way, Suite 200 We'll hit your targets from here.T
>
> Fort Wayne, Indiana  46804-1552; US
>
> tel:  260-434-9620 fax:  260.434.9501 / 9509
>
> dave.st...@gdc4s.com http://www.gdc4s.com/
>
> This message and / or attachments may include information subject to 
> GDC4S S.P. 1.8.6 and GD Corporate Policy 07-105 and are intended to be 
> accessed only by authorized recipients.  Use, storage and transmission 
> are governed by General Dynamics and its policies.  Contractual 
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> policies or contract to determine proper handling.   Unauthorized
> review, use, disclosure or distribution is prohibited.  If you are not 
> an intended recipient, please contact the sender and destroy all 
> copies of the original message.
>
> *From:*framers-boun...@lists.frameusers.com
> [mailto:framers-boun...@lists.frameusers.com] *On Behalf Of *Syed 
> Zaeem Hosain (syed.hos...@aeris.net)
> *Sent:* 2013-02-13-Wednesday 14:24
> *To:* Fred Ridder; poshe...@bellsouth.net; rob...@lauriston.com; 
> framers@lists.frameusers.com; techw...@techwr-l.com
> *Subject:* RE: "FrameMaker has detected a problem and must quit" Really?!
>
> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  > wrote:
>> I just learned from Adobe tech support (via phone call) that the 
>> permissions in FrameMaker 11.0 have been modified so that the data 
>> files should also be on the same hard drive where FM 11.0 is 
>> installed. Working across drives (FM here, data files there) is no longer an 
>> accepted practice -- at least not with FM11.
>
> Seriously? I can understand network-based locations causing issues, 
> but I have _/never/_ seen a problem where an executable (FrameMaker or
> otherwise!) is on one drive and the "data" files are on a separate 
> drive _/on the **same** system/_.
>
> In fact, I do this right now - my C drive is the usual location for 
>

Re: cannot generate PDF

2013-02-13 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

I agree with Harro's plan, but suggest you chop the file in half, save to PDF, 
and then iterate to more rapidly identify the problem area.


-Matt

Matt Sullivan 
technical communication | online training | eLearning

twitter: @mattrsullivan
phone: 714 960-6840 

On Feb 13, 2013, at 7:10 AM, Harro de Jong  
wrote:

> Hi Bill,
>  
> I’ve seen this type of error before, and it can be a pain to get rid of. What 
> I do to find the cause of the error:
> 1.   copy only the offending pages to a new FM file.
> 2.   try creating a PDF of this file.
> 3.   If step 2 fails: remove one item from the file (one image, or one 
> paragraph of text, etc), and do step 2 again.
>  
>  
> Hope this helps,
> Harro
>  
> From: William W. Saylor, PE [mailto:wsay...@earthlink.net] 
> Sent: woensdag 13 februari 2013 15:51
> To: Harro de Jong
> Subject: RE: cannot generate PDF
>  
> Harro,
>  
>Thanks. I do have several imported images (actually MathType 
> equations) on that page but I have 500 pages of that and this is the only 
> page where I get an error.
> Bill
>  
> From: Harro de Jong [mailto:harro.dej...@triviewgroup.com] 
> Sent: Wednesday, February 13, 2013 6:04 AM
> To: wsay...@earthlink.net; framers@lists.frameusers.com
> Subject: RE: cannot generate PDF
>  
> This is an error in the Postscript code. There are a few things to check/try:
> 1.check page 17 and 18. Are there any Postscript, EPS, Illustrator or 
> PDF objects on these pages? The problem could be caused by a corrupt image.
> 2.Choose another printer driver, then try creating the PDF again.
>  
> 
> Harro de Jong
> Triview
>  
> From: framers-boun...@lists.frameusers.com 
> [mailto:framers-boun...@lists.frameusers.com] On Behalf Of William W. Saylor, 
> PE
> Sent: dinsdag 12 februari 2013 19:22
> To: framers@lists.frameusers.com
> Subject: cannot generate PDF
>  
> I am trying to generate a PDF output on a chapter of a book in FM10 and I get 
> error messages in the log that are not very helpful to me. Here is the 
> offending part of the log:
> 
> %%[Page: 15]%%
> %%[Page: 16]%%
> %%[Page: 17]%%
> %%[ Error: typecheck; OffendingCommand: ifelse ]%%
>  
> Stack:
> {F}
> {--dup-- /Encoding --get-- --dup-- StandardEncoding --eq-- {--pop-- T}
> {{ISOLatin1Encoding} --stopped-- {--pop-- F} {--eq--} --ifelse--
> {T} {--dup-- --begin-- T 32 1 127 {Encoding 1 --index-- --get--
> StandardEncoding 3 -1 --roll-- --get-- --eq-- --and--} --for-- --end--}
> --ifelse--} --ifelse--}
> 265
> -dict-
> /0
> 0
> /F11
> 265
> /TT110t00
> 0
>  
>  
> %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
> %%[ Warning: PostScript error. No PDF file produced. ] %%
> I cannot find any errors on the page in  the document. Does this make sense 
> to anyone?
>  
> Thanks,
> Bill
>  
> Saylor Solutions, Inc.
> William W. Saylor, PE(v) 719 481-0433
> 20075 Promontory Way   (mob) 719 373-3770
> Monument, CO 80132  
> wsay...@earthlink.net
>  
> ___
> 
> 
> You are currently subscribed to framers as m...@mattrsullivan.com.
> 
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> 
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> or visit 
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RE: "FrameMaker has detected a problem and must quit" Really?!

Ah! That is a bit different from I how I understood your original post then – 
when the data files are on a remote network, things have been known to go awry.

However, as long as the data files are on another drive on the _same_ system (I 
have two drives in my laptop for example), without requiring network access to 
get to the data files, then it should not be any issue.

Regards,

Z

From: Ken Poshedly [mailto:poshe...@bellsouth.net]
Sent: Wednesday, February 13, 2013 11:34 AM
To: Syed Zaeem Hosain (syed.hos...@aeris.net); Fred Ridder; 
rob...@lauriston.com; framers@lists.frameusers.com; techw...@techwr-l.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

Syed,

In our case:

* The C-drive is the hard drive on our own desktop computer and is where FM is 
installed.
* The network drive is not a partition of the desktop hard drive, but instead a 
separate physical hard drive configured to be one of several in my company's 
network of drives.

So now my coworker will do all his work locally on his own desktop and then 
place the completed FM chapter on the network drive as an archive file.

-- Ken in Atlanta

From: "Syed Zaeem Hosain (syed.hos...@aeris.net)" 
mailto:syed.hos...@aeris.net>>
To: Fred Ridder mailto:docu...@hotmail.com>>; 
"poshe...@bellsouth.net" 
mailto:poshe...@bellsouth.net>>; 
"rob...@lauriston.com" 
mailto:rob...@lauriston.com>>; 
"framers@lists.frameusers.com" 
mailto:framers@lists.frameusers.com>>; 
"techw...@techwr-l.com" 
mailto:techw...@techwr-l.com>>
Sent: Wed, February 13, 2013 2:24:07 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!
On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly 
mailto:poshe...@bellsouth.net>> wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
> in
> FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> data
> files there) is no longer an accepted practice -- at least not with FM11.
Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the “data” files are on a separate drive _on the *same* system_.

In fact, I do this right now – my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z
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Re: "FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread John Sgammato

I have been told numerous times by Adobe support personnel that it is
a bad idea to have .fm files on a different drive from the
installation directory. Nonetheless I have installed FM on C:\ and
worked on network files for many years without serious problems (or
rather, problems could always be traced tio another source).
john


On Wed, Feb 13, 2013 at 3:03 PM, Alan T Litchfield  wrote:
> Keep calm
>
> and
>
> Make Frames
>
> I would have to say that the person Ken spoke to must be a tech-idiot, but
> that would not be the first I have spoken to at Adobe (re previous
> discussions on Adobe's appalling registration system and advice to me to
> reinstall the entire computer OS because Acrobat Pro's registration database
> was corrupted).
>
> If it were true, then that must surely make FM the only application created
> since DOS was king that cannot handle networked or shared permissions.
>
> I think, ignore the Adobe tech-idiot and proceed with what we know to be the
> truth.
>
> Alan
>
> On 14/02/13 8:49 AM, dave.st...@gdc4s.com wrote:
>>
>> 2013-02-13-03T19:50Z
>>
>> ¡_YIKES_!
>>
>> If Ken was informed correctly, below — and I _really_ hope he was
>> _not_ — then that effectively rings the death knell of FrameMaker’s use
>> by my employer.
>>
>> It was in only the last month that I got upgraded to FrameMaker 11, but
>> I’m happy to report that I haven’t encountered this type of problem.  To
>> conform to _corporate_requirements_ we have FrameMaker installed on our
>> C:\ drives, but the files we produce and edit are on a server, so we
>> work with them across our local area network and, sometimes, the
>> wide-area network.
>>
>> Dov, if you see this, will you please confirm, modify, or refute the
>> information Ken posted below?
>>
>> ¡Thanks!
>>
>> Dave Stamm
>>
>> Information Engineer
>>
>> General Dynamics C4 Systems, Inc.
>>
>> Integrated Log Engr Svc, Logistics Section
>>
>> 1700 Magnavox Way, Suite 200 We'll hit your targets from here.™
>>
>> Fort Wayne, Indiana  46804-1552; US
>>
>> tel:  260-434-9620 fax:  260.434.9501 / 9509
>>
>> dave.st...@gdc4s.com http://www.gdc4s.com/
>>
>> This message and / or attachments may include information subject to
>> GDC4S S.P. 1.8.6 and GD Corporate Policy 07-105 and are intended to be
>> accessed only by authorized recipients.  Use, storage and transmission
>> are governed by General Dynamics and its policies.  Contractual
>> restrictions apply to third parties.  Recipients should refer to the
>> policies or contract to determine proper handling.   Unauthorized
>> review, use, disclosure or distribution is prohibited.  If you are not
>> an intended recipient, please contact the sender and destroy all copies
>> of the original message.
>>
>> *From:*framers-boun...@lists.frameusers.com
>> [mailto:framers-boun...@lists.frameusers.com] *On Behalf Of *Syed Zaeem
>> Hosain (syed.hos...@aeris.net)
>> *Sent:* 2013-02-13-Wednesday 14:24
>> *To:* Fred Ridder; poshe...@bellsouth.net; rob...@lauriston.com;
>> framers@lists.frameusers.com; techw...@techwr-l.com
>> *Subject:* RE: "FrameMaker has detected a problem and must quit" Really?!
>>
>> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly > > wrote:
>>>
>>> I just learned from Adobe tech support (via phone call) that the
>>> permissions in
>>> FrameMaker 11.0 have been modified so that the data files should also be
>>> on the
>>> same hard drive where FM 11.0 is installed. Working across drives (FM
>>> here, data
>>> files there) is no longer an accepted practice -- at least not with FM11.
>>
>>
>> Seriously? I can understand network-based locations causing issues, but
>> I have _/never/_ seen a problem where an executable (FrameMaker or
>> otherwise!) is on one drive and the “data” files are on a separate drive
>> _/on the **same** system/_.
>>
>> In fact, I do this right now – my C drive is the usual location for all
>> executables (FrameMaker, Office, compilers, etc.) and my E drive
>> contains all my other files (including the books and files I work on).
>>
>>
>> And, I do not have any problems with this setup whatsoever. I am
>> surprised that Adobe thinks that this would be a problem in any way! If
>> really accurate, this would be a strange, and completely unacceptable,
>> artificial constraint.
>>
>> Z
>>
>>
>>
>> ___
>>
>>
>> You are currently subscribed to framers as a...@alphabyte.co.nz.
>>
>> Send list messages to framers@lists.frameusers.com.
>>
>> To unsubscribe send a blank email to
>> framers-unsubscr...@lists.frameusers.com
>> or visit
>> http://lists.frameusers.com/mailman/options/framers/alan%40alphabyte.co.nz
>>
>> Send administrative questions to listad...@frameusers.com. Visit
>> http://www.frameusers.com/ for more resources and info.
>>
>
> --
> AlphaByte
> PO Box 1941, Auckland
> http://www.alphabyte.co.nz
> ___
>
>
> You are currently subscribed to framers as john.

Re: "FrameMaker has detected a problem and must quit" Really?!

Note that Ken and his coworker were able to reproduce the problem.

Sometimes FrameMaker has problems using source files are on network
file servers, sometimes it doesn't. If you've experienced no problems,
count yourself lucky.

On Wed, Feb 13, 2013 at 12:03 PM, Alan T Litchfield
 wrote:
> If it were true, then that must surely make FM the only application created
> since DOS was king that cannot handle networked or shared permissions.
___

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Re: cannot generate PDF

If Save As PDF isn't working for you because you have not selected
Adobe PDF or some other true Adobe PostScript printer, printing to
Adobe PDF will solve the problem, not because there's anything wrong
with Save As PDF but because you've selected Adobe PDF.

I believe there were some bugs in Save As back in the 5.x / 6.x era,
but I've had zero problems with it in years.
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Re: "FrameMaker has detected a problem and must quit" Really?!

Syed,

In our case:

* The C-drive is the hard drive on our own desktop computer and is where FM is 
installed.
* The network drive is not a partition of the desktop hard drive, but instead a 
separate physical hard drive configured to be one of several in my company's 
network of drives.

So now my coworker will do all his work locally on his own desktop and then 
place the completed FM chapter on the network drive as an archive file.

-- Ken in Atlanta

From: "Syed Zaeem Hosain (syed.hos...@aeris.net)" 
To: Fred Ridder ; "poshe...@bellsouth.net" 
; "rob...@lauriston.com" ; 
"framers@lists.frameusers.com" ; 
"techw...@techwr-l.com" 
Sent: Wed, February 13, 2013 2:24:07 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
in
> FrameMaker 11.0 have been modified so that the data files should also be on 
the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
>data
> files there) is no longer an accepted practice -- at least not with FM11.

Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the “data” files are on a separate drive _on the *same* system_.

In fact, I do this right now – my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my 
other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z___

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"FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread dave.st...@gdc4s.com

2013-02-13-03T19:50Z

?_YIKES_!

If Ken was informed correctly, below - and I _really_ hope he was _not_ - then 
that effectively rings the death knell of FrameMaker's use by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but I'm 
happy to report that I haven't encountered this type of problem.  To conform to 
_corporate_requirements_ we have FrameMaker installed on our C:\ drives, but 
the files we produce and edit are on a server, so we work with them across our 
local area network and, sometimes, the wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the 
information Ken posted below?

?Thanks!

Dave Stamm

Information Engineer

General Dynamics C4 Systems, Inc.

Integrated Log Engr Svc, Logistics Section

1700 Magnavox Way, Suite 200 We'll hit your targets from here.(tm)

Fort Wayne, Indiana  46804-1552; US

tel:  260-434-9620 fax:  260.434.9501 / 9509

dave.stamm at gdc4s.com http://www.gdc4s.com/

This message and / or attachments may include information subject to GDC4S S.P. 
1.8.6 and GD Corporate Policy 07-105 and are intended to be accessed only by 
authorized recipients.  Use, storage and transmission are governed by General 
Dynamics and its policies.  Contractual restrictions apply to third parties.  
Recipients should refer to the policies or contract to determine proper 
handling.   Unauthorized review, use, disclosure or distribution is prohibited. 
 If you are not an intended recipient, please contact the sender and destroy 
all copies of the original message.

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] On Behalf Of Syed Zaeem Hosain (syed.hos...@aeris.net)
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshedly at bellsouth.net; robert at lauriston.com; framers at 
lists.frameusers.com; techwr-l at techwr-l.com
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
> in
> FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> data
> files there) is no longer an accepted practice -- at least not with FM11.

Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the "data" files are on a separate drive _on the *same* system_.

In fact, I do this right now - my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z

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Re: "FrameMaker has detected a problem and must quit" Really?!

I haven't worked anywhere without source control in years, but before
that, I encountered so many problems editing FrameMaker files on
network shared drives that I eventually decided it was easier to work
on a local copy.

On Wed, Feb 13, 2013 at 11:27 AM, Ken Poshedly  wrote:
> 1. Copied the entire folder with all book and chapter files from the network
> drive to his own C-drive.
> 2. Once more did steps 2, 3 and 4 using only the files on his own C-drive,
> but this time with no FM crashes -- at least so far.
>
> So it APPEARS this has solved the problem. More info if / as it develops.
___

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RE: "FrameMaker has detected a problem and must quit" Really?!

I find that rather mind boggling if true. Our policy is to keep all data files 
on the corporate SAN because local PCs are not backed up.  I suspect that is a 
common scenario. In some, more tightly regulated companies, it may not even be 
possible to store files locally.

Regards
Keith

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: Wednesday, February 13, 2013 2:24 PM
To: Fred Ridder; poshe...@bellsouth.net; rob...@lauriston.com; 
framers@lists.frameusers.com; techw...@techwr-l.com
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly 
mailto:poshe...@bellsouth.net>> wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
> in
> FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> data
> files there) is no longer an accepted practice -- at least not with FM11.
Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the "data" files are on a separate drive _on the *same* system_.

In fact, I do this right now - my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z

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Re: "FrameMaker has detected a problem and must quit" Really?!

My coworker did the following (with my help as I followed Fred's previous 
e-mail):

1. Unchecked the Network File Locking option and saved this choice before 
exiting Properties.
2. Opened Framemaker 11.0 and the book-in-question.
3. Opened one of the book files on the network drive and scrolled through it -- 
no problem.
4. Opened another of the book files on the network drive and scrolled through 
it 
-- again, no problem. Wait, darn it! There's that crappy crash pop-up again!

So next, he did the following:

1. Copied the entire folder with all book and chapter files from the network 
drive to his own C-drive.
2. Once more did steps 2, 3 and 4 using only the files on his own C-drive, but 
this time with no FM crashes -- at least so far.

So it APPEARS this has solved the problem. More info if / as it develops.

-- Ken in Atlanta

From: Fred Ridder 
To: poshe...@bellsouth.net; rob...@lauriston.com; 
"framers@lists.frameusers.com" 
; techw...@techwr-l.com
Sent: Wed, February 13, 2013 2:01:54 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

Actually, there is *less* to it than that. There is no prevention and no real 
notion of permission in the .lck file mechanism.

When you open any file from FrameMaker, it looks for a matching .lck file. If 
it 
finds one, it displays a message telling you that some user (which may actually 
be *you*) has the file open already. You still have the ability to force Frame 
to open the file. FWIW, Word does something very similar except that it 
replaces 
the first two characters in the filename with ~$ and flags the file as a hidden 
file so that most users won't even be aware of it. The presence of one of a ~$ 
file is what triggers Word to display a "recovery" window with information 
about 
the any autosaved or recovered version of the file you are trying to open.

FrameMaker does give you the ability to disable the .lck file creation because 
there are lots of circumstances where such a simple-minded pseudo-locking 
mechanism is pointless, like when you are the only FrameMaker user, or when 
content is stored in a CMS or collaboration repository where permissions really 
are managed.

-Fred Ridder  

Date: Wed, 13 Feb 2013 09:37:02 -0800
From: poshe...@bellsouth.net
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
To: docu...@hotmail.com; rob...@lauriston.com; framers@lists.frameusers.com; 
techw...@techwr-l.com

I was only aware that an .lck file prevents two people from working on the same 
file simultaneously, each with permission to save the file with his/her latest 
changes.

But I guess there is/was more to it.

-- Ken

From: Fred Ridder 
To: poshe...@bellsouth.net; rob...@lauriston.com; 
"framers@lists.frameusers.com" 
; techw...@techwr-l.com
Sent: Wed, February 13, 2013  12:28:30 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

Note that creation of a .lck file is an option that the user can turn on or 
off. 
In the "General" tab of the FrameMaker Preferences dialog, it's the "Network 
File Locking" option. (At least that's what it's been named and where it's been 
located in every version from 5.5.6 through 9, which is what I'm currently 
using).

-Fred Ridder 

> Date: Wed, 13 Feb 2013 09:16:06 -0800
> From: poshe...@bellsouth.net
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
> To: rob...@lauriston.com; framers@lists.frameusers.com; techw...@techwr-l.com
> 
> Yes, an .lck file is created but perhaps it no longer does what it used to do 
> before. Capisce?
> 
> -- Ken in Atlanta
> 
> 
> 
> 
> 
> 
> From: Robert Lauriston 
> To: Ken Poshedly  ; framers@lists.frameusers.com; 
> TECHWR-L 
> Sent: Wed, February 13, 2013 12:11:02 PM
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
> 
> That's a pretty radical change. Does FM11 not create .lck files when
> you open an .fm file?
> 
> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  wrote:
> > I just learned from Adobe tech support (via phone call) that the 
> > permissions 

> in
> > FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> > same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> >data
> > files there) is no longer an accepted practice -- at least not with FM11.
> >
> > I guess this explains the flaky, intermittent nature of my coworker's FM 
>  >crashes
> > because that (the "wrong" way is just how we've been doing things here.
> ^
> STC Vice President Nicky Bleiel is giving a free webinar on best practices
> for creating mobile help.
> 
> Learn more: http://bit.ly/WNaCzd
> 
> ^
> 
> You are currently subscribed to TECHWR-L as docu...@hotmail.com.
> 
> To unsubscribe sen

Re: cannot generate PDF

2013-02-13 Thread Theresa de Valence


On 2/13/2013 8:02 AM, Art Campbell wrote:

In particular, if you get the same results printing
to the Adobe Acrobat logical printer as when you use SaveAs PDF
(which I wouldn't recommend).


Art,

Are you saying that SaveAs PDF is not good?

Theresa
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Re: "FrameMaker has detected a problem and must quit" Really?!

I was only aware that an .lck file prevents two people from working on the same 
file simultaneously, each with permission to save the file with his/her latest 
changes.

But I guess there is/was more to it.

-- Ken

From: Fred Ridder 
To: poshe...@bellsouth.net; rob...@lauriston.com; 
"framers@lists.frameusers.com" 
; techw...@techwr-l.com
Sent: Wed, February 13, 2013 12:28:30 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

Note that creation of a .lck file is an option that the user can turn on or 
off. 
In the "General" tab of the FrameMaker Preferences dialog, it's the "Network 
File Locking" option. (At least that's what it's been named and where it's been 
located in every version from 5.5.6 through 9, which is what I'm currently 
using).

-Fred Ridder 

> Date: Wed, 13 Feb 2013 09:16:06 -0800
> From: poshe...@bellsouth.net
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
> To: rob...@lauriston.com; framers@lists.frameusers.com; techw...@techwr-l.com
> 
> Yes, an .lck file is created but perhaps it no longer does what it used to do 
> before. Capisce?
> 
> -- Ken in Atlanta
> 
> 
> 
> 
> 
> 
> From: Robert Lauriston 
> To: Ken Poshedly ; framers@lists.frameusers.com; 
> TECHWR-L 
> Sent: Wed, February 13, 2013 12:11:02 PM
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
> 
> That's a pretty radical change. Does FM11 not create .lck files when
> you open an .fm file?
> 
> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  wrote:
> > I just learned from Adobe tech support (via phone call) that the 
> > permissions 

> in
> > FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> > same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> >data
> > files there) is no longer an accepted practice -- at least not with FM11.
> >
> > I guess this explains the flaky, intermittent nature of my coworker's FM 
> >crashes
> > because that (the "wrong" way is just how we've been doing things here.
> ^
> STC Vice President Nicky Bleiel is giving a free webinar on best practices
> for creating mobile help.
> 
> Learn more: http://bit.ly/WNaCzd
> 
> ^
> 
> You are currently subscribed to TECHWR-L as docu...@hotmail.com.
> 
> To unsubscribe send a blank email to
> techwr-l-le...@lists.techwr-l.com
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"FrameMaker has detected a problem and must quit" Really?!

I'm not sure exactly what they were trying to explain, but I'm not aware of any 
changes in FM's ability to work with files across networks. In fact, FM has 
been able to use HTTP locations for linked files for multiple versions now.

Sounds like the tech support person was grabbing at straws.


-Matt

Matt Sullivan 
technical communication | online training | eLearning

twitter: @mattrsullivan
phone: 714 960-6840 

On Feb 13, 2013, at 8:55 AM, Ken Poshedly  wrote:

> FWIW,
> 
> I just learned from Adobe tech support (via phone call) that the permissions 
> in FrameMaker 11.0 have been modified so that the data files should also be 
> on the same hard drive where FM 11.0 is installed. Working across drives (FM 
> here, data files there) is no longer an accepted practice -- at least not 
> with FM11.
> 
> I guess this explains the flaky, intermittent nature of my coworker's FM 
> crashes because that (the "wrong" way is just how we've been doing things 
> here.
> 
> Incidentally, I'm still using FM 8.0 the "wrong" way and with no crashes.
> 
> -- Ken in Atlanta
> 
> From: Ken Poshedly 
> To: techwr-l at techwr-l.com
> Sent: Wed, February 13, 2013 10:47:05 AM
> Subject: "FrameMaker has detected a problem and must quit" Really?!
> 
> To all,
> 
> Please excuse this x-posting (Framemaker list), but no replies at all from 
> there 
> so far.
> 
> My coworker is running FrameMaker 11.0 and is frustrated  because twice this 
> morning, FrameMaker crashed on his terminal (luckily  creating recovery 
> files, 
> though).
> 
> The warning pop-up window that  displayed announcing this glorious impending 
> shutdown stated "Internal  Error 11014, 8122692, 8122986, 10866845. . . "
> 
> We have looked at the extremely cryptic error log file that was generated and 
> of 
> course, it's as clear as mud to me.
> 
> Note  that my coworker prefers to keep his book and all member chapter files  
> open. He also prefers to embed all his graphics so the various chapter  file 
> sizes are MUCH larger than if the graphics were referenced. Thus,  the 
> following:
> 
> Title page with copyright page -- 835 Kb (no graphics)
> TOC -- 870 Kb (again, no graphics)
> Section  1 -- 4,740 Kb
> Section 2 -- 8,720 Kb
> Section 3 -- 14,983 Kb
> Section 4 -- 45,815 Kb
> Section 5 -- 22,066 Kb
> Section 6 -- 53,033 Kb
> 
> For instance, Section 6 is 89  pages in length with all graphics (strictly 
> line 
> art) embedded and the  file size is 53,033 Kb (that's a little over 53 
> megabytes). In a  previous version of this manual (when the graphics were 
> referenced), the  file size was just a mere fraction of this (perhaps 20 Kb 
> or 
> 30 Kb).
> 
> His  computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16  
> Ghz, 
> 3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional,  Version 
> 2002, 
> Service Pack 3.
> 
> So the questions:
> 
> * What do those internal error numbers specifically mean?
> * Is/are the error/errors caused by a hardware problem or a software 
> problem?
> -- Ken in Atlanta
> ^
> STC Vice President Nicky Bleiel is giving a free webinar on best practices
> for creating mobile help.
> 
> Learn more: http://bit.ly/WNaCzd
> 
> ^
> 
> You are currently subscribed to TECHWR-L as poshedly at bellsouth.net.
> 
> To unsubscribe send a blank email to
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Re: "FrameMaker has detected a problem and must quit" Really?!

If Adobe has dropped support for file sharing on shared drives, they
should get rid of the locks.

Unless the data-files-must-be-local thing is working around a bug.

On Wed, Feb 13, 2013 at 9:16 AM, Ken Poshedly  wrote:
> Yes, an .lck file is created but perhaps it no longer does what it used to
> do before. Capisce?
>
> -- Ken in Atlanta
>
>
> 
> From: Robert Lauriston 
> To: Ken Poshedly ; framers@lists.frameusers.com;
> TECHWR-L 
> Sent: Wed, February 13, 2013 12:11:02 PM
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
>
> That's a pretty radical change. Does FM11 not create .lck files when
> you open an .fm file?
>
> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly 
> wrote:
>> I just learned from Adobe tech support (via phone call) that the
>> permissions in
>> FrameMaker 11.0 have been modified so that the data files should also be
>> on the
>> same hard drive where FM 11.0 is installed. Working across drives (FM
>> here, data
>> files there) is no longer an accepted practice -- at least not with FM11.
>>
>> I guess this explains the flaky, intermittent nature of my coworker's FM
>> crashes
>> because that (the "wrong" way is just how we've been doing things here.
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OT: HTML Help Related Topics control and character encoding

Thanks for the tips!  I'll check them out.

On 2013-02-13 12:10, Jeremy H. Griffith wrote:
> On Wed, 13 Feb 2013 11:32:23 -0500, Jim Owens  wrote:
>
>> Hi, Jeremy.  I'm using SBAppLocale to compile (as recommended in the
>> Mif2Go Guide!), and Search is working OK in Arabic. In fact, the Arabic
>> is OK everywhere in the output --
>>
>> The pages are all encoded with windows-1256.
> You're right on top of it, then.  ;-)
>
>> except for the Related Topics button
>> text, and the link text in the Related Topics "Topics Found" dialog box.
>>
>> Setting aside the compilation, if I just open an HTML page in a browser,
>> everything is in Arabic, except the text on the Related Topics button
>> (which is in something like Cyrillic) and the text in the Related Topics
>> dialog for the button (which is all question marks unless I set the
>> system locale to Arabic, in which case it's something like Cyrillic).
> I wonder if there is a different version of the
> ActiveX control for different code pages?  It
> sounds like it's not using the same one as the
> rest.
>
> See if there is a 
> in the instance of the control in your HTML.
> MSDN has some very sketchy docs for it:
>
> http://msdn.microsoft.com/en-us/library/windows/desktop/ms644677%28v=vs.85%29.aspx
> but one of the values is the character set.
> They don't say what the syntax for that is,
> but I'd try 1256, CP1256, and cp-1256 to start.
>
> There are also advisories about a "security"
> "upgrade" from MS that broke this control at:
>
> http://www.helpwaregroup.com/system/app/pages/customSearch?scope=search-ns&q=Related+Topics+ActiveX
>
> HTH!
>
> -- Jeremy H. Griffith, at Omni Systems Inc.
>http://mif2go.com/
>
> __ Information from ESET NOD32 Antivirus, version of virus signature 
> database 8006 (20130213) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
>
>

Re: "FrameMaker has detected a problem and must quit" Really?!

Yes, an .lck file is created but perhaps it no longer does what it used to do 
before. Capisce?

-- Ken in Atlanta

From: Robert Lauriston 
To: Ken Poshedly ; framers@lists.frameusers.com; 
TECHWR-L 
Sent: Wed, February 13, 2013 12:11:02 PM
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

That's a pretty radical change. Does FM11 not create .lck files when
you open an .fm file?

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
in
> FrameMaker 11.0 have been modified so that the data files should also be on 
the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
>data
> files there) is no longer an accepted practice -- at least not with FM11.
>
> I guess this explains the flaky, intermittent nature of my coworker's FM 
>crashes
> because that (the "wrong" way is just how we've been doing things here.
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best web help add-on for FrameMaker 10?

If I were working on the kind of project where the one-file-per-topic
model seemed like a plus, I'd focus on authoring tools that support
DocBook and/or DITA.

I don't think that projects so large that you need multiple writers
make that model desirable. Usually individual writers own larger
chunks of content.

On Wed, Feb 13, 2013 at 6:57 AM, Keith Soltys  wrote:
> [Flare is] designed for content reuse, so sharing common content across 
> projects is easy. Since it's topic based, it's easy for more than one writer 
> to work on a project. It also has some very nice reporting and tracking 
> features.  If I was working on a large project, with multiple writers, and 
> developing only for online output, I'd consider it.  (I would probably be 
> using it now, at least for some projects, if we hadn't run into a showstopper 
> issue with their WebHelp format and our application server).

Re: "FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

That's a pretty radical change. Does FM11 not create .lck files when
you open an .fm file?

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
> in
> FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> data
> files there) is no longer an accepted practice -- at least not with FM11.
>
> I guess this explains the flaky, intermittent nature of my coworker's FM 
> crashes
> because that (the "wrong" way is just how we've been doing things here.
___

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"FrameMaker has detected a problem and must quit" Really?!

I think that there may be some confusion about local vs. network 
folders/drives. Perhaps I read too much into Ken's responses from the Adobe 
tech!

In my case, all application executables are on my drive C and the data files 
are on drive E on the _same_ system. I.e., drive E is _not_ a network-mounted 
drive ... it is physically installed on my laptop.

For this "all local drives" arrangement, there should _never_ be any issue for 
any modern Windows application.

However, if the data files are on a network server, even if that folder/drive 
is "mounted" as a "local" drive letter in Windows, then I can see where 
incorrect permissions on that remote location can cause confusion and access 
issues. You _have_ to have write permission on that remote drive/folder for 
example.

FWIW, I have used FrameMaker on a network without problems. I regularly back up 
my files onto a network server (into a folder where I have read/write access). 
Indeed, I just checked ... I don't have any difficulty opening those remote 
files, editing/saving, etc.

The point being that things on networks just have to be set up correctly, so an 
Adobe tech may want to _not_ recommend this for everybody. Regardless, I would 
not consider that as official Adobe policy.

Z

-Original Message-
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Alan T Litchfield
Sent: Wednesday, February 13, 2013 12:04 PM
To: framers at lists.frameusers.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

Keep calm

and

Make Frames

I would have to say that the person Ken spoke to must be a tech-idiot, but that 
would not be the first I have spoken to at Adobe (re previous discussions on 
Adobe's appalling registration system and advice to me to reinstall the entire 
computer OS because Acrobat Pro's registration database was corrupted).

If it were true, then that must surely make FM the only application created 
since DOS was king that cannot handle networked or shared permissions.

I think, ignore the Adobe tech-idiot and proceed with what we know to be the 
truth.

Alan

On 14/02/13 8:49 AM, Dave.Stamm at gdc4s.com wrote:
> 2013-02-13-03T19:50Z
>
> ?_YIKES_!
>
> If Ken was informed correctly, below - and I _really_ hope he was 
> _not_ - then that effectively rings the death knell of FrameMaker's 
> use by my employer.
>
> It was in only the last month that I got upgraded to FrameMaker 11, 
> but I'm happy to report that I haven't encountered this type of 
> problem.  To conform to _corporate_requirements_ we have FrameMaker 
> installed on our C:\ drives, but the files we produce and edit are on 
> a server, so we work with them across our local area network and, 
> sometimes, the wide-area network.
>
> Dov, if you see this, will you please confirm, modify, or refute the 
> information Ken posted below?
>
> ?Thanks!
>
> Dave Stamm
>
> Information Engineer
>
> General Dynamics C4 Systems, Inc.
>
> Integrated Log Engr Svc, Logistics Section
>
> 1700 Magnavox Way, Suite 200 We'll hit your targets from here.T
>
> Fort Wayne, Indiana  46804-1552; US
>
> tel:  260-434-9620 fax:  260.434.9501 / 9509
>
> dave.stamm at gdc4s.com http://www.gdc4s.com/
>
> This message and / or attachments may include information subject to 
> GDC4S S.P. 1.8.6 and GD Corporate Policy 07-105 and are intended to be 
> accessed only by authorized recipients.  Use, storage and transmission 
> are governed by General Dynamics and its policies.  Contractual 
> restrictions apply to third parties.  Recipients should refer to the
> policies or contract to determine proper handling.   Unauthorized
> review, use, disclosure or distribution is prohibited.  If you are not 
> an intended recipient, please contact the sender and destroy all 
> copies of the original message.
>
> *From:*framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] *On Behalf Of *Syed 
> Zaeem Hosain (Syed.Hosain at aeris.net)
> *Sent:* 2013-02-13-Wednesday 14:24
> *To:* Fred Ridder; poshedly at bellsouth.net; robert at lauriston.com; 
> framers at lists.frameusers.com; techwr-l at techwr-l.com
> *Subject:* RE: "FrameMaker has detected a problem and must quit" Really?!
>
> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  > wrote:
>> I just learned from Adobe tech support (via phone call) that the 
>> permissions in FrameMaker 11.0 have been modified so that the data 
>> files should also be on the same hard drive where FM 11.0 is 
>> installed. Working across drives (FM here, data files there) is no longer an 
>> accepted practice -- at least not with FM11.
>
> Seriously? I can understand network-based locations causing issues, 
> but I have _/never/_ seen a problem where an executable (FrameMaker or
> otherwise!) is on one drive and the "data" files are on a separate 
> drive _/on the **same** system/_.
>
> In fact, I do this right now - my C

Re: "FrameMaker has detected a problem and must quit" Really?!

FWIW,

I just learned from Adobe tech support (via phone call) that the permissions in 
FrameMaker 11.0 have been modified so that the data files should also be on the 
same hard drive where FM 11.0 is installed. Working across drives (FM here, 
data 
files there) is no longer an accepted practice -- at least not with FM11.

I guess this explains the flaky, intermittent nature of my coworker's FM 
crashes 
because that (the "wrong" way is just how we've been doing things here.

Incidentally, I'm still using FM 8.0 the "wrong" way and with no crashes.

-- Ken in Atlanta




From: Ken Poshedly 
To: techw...@techwr-l.com
Sent: Wed, February 13, 2013 10:47:05 AM
Subject: "FrameMaker has detected a problem and must quit" Really?!

To all,

Please excuse this x-posting (Framemaker list), but no replies at all from 
there 

so far.

My coworker is running FrameMaker 11.0 and is frustrated  because twice this 
morning, FrameMaker crashed on his terminal (luckily  creating recovery files, 
though).

The warning pop-up window that  displayed announcing this glorious impending 
shutdown stated "Internal  Error 11014, 8122692, 8122986, 10866845. . . "

We have looked at the extremely cryptic error log file that was generated and 
of 

course, it's as clear as mud to me.

Note  that my coworker prefers to keep his book and all member chapter files  
open. He also prefers to embed all his graphics so the various chapter  file 
sizes are MUCH larger than if the graphics were referenced. Thus,  the 
following:

Title page with copyright page -- 835 Kb (no graphics)
TOC -- 870 Kb (again, no graphics)
Section  1 -- 4,740 Kb
Section 2 -- 8,720 Kb
Section 3 -- 14,983 Kb
Section 4 -- 45,815 Kb
Section 5 -- 22,066 Kb
Section 6 -- 53,033 Kb

For instance, Section 6 is 89  pages in length with all graphics (strictly line 
art) embedded and the  file size is 53,033 Kb (that's a little over 53 
megabytes). In a  previous version of this manual (when the graphics were 
referenced), the  file size was just a mere fraction of this (perhaps 20 Kb or 
30 Kb).

His  computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16  
Ghz, 

3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional,  Version 
2002, 

Service Pack 3.

So the questions:

* What do those internal error numbers specifically mean?
* Is/are the error/errors caused by a hardware problem or a software 
problem?
-- Ken in Atlanta
^
STC Vice President Nicky Bleiel is giving a free webinar on best practices
for creating mobile help.

Learn more: http://bit.ly/WNaCzd

^

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cannot generate PDF

I agree with Harro's plan, but suggest you chop the file in half, save to PDF, 
and then iterate to more rapidly identify the problem area.


-Matt

Matt Sullivan 
technical communication | online training | eLearning

twitter: @mattrsullivan
phone: 714 960-6840 

On Feb 13, 2013, at 7:10 AM, Harro de Jong  
wrote:

> Hi Bill,
>  
> I?ve seen this type of error before, and it can be a pain to get rid of. What 
> I do to find the cause of the error:
> 1.   copy only the offending pages to a new FM file.
> 2.   try creating a PDF of this file.
> 3.   If step 2 fails: remove one item from the file (one image, or one 
> paragraph of text, etc), and do step 2 again.
>  
>  
> Hope this helps,
> Harro
>  
> From: William W. Saylor, PE [mailto:wsaylor at earthlink.net] 
> Sent: woensdag 13 februari 2013 15:51
> To: Harro de Jong
> Subject: RE: cannot generate PDF
>  
> Harro,
>  
>Thanks. I do have several imported images (actually MathType 
> equations) on that page but I have 500 pages of that and this is the only 
> page where I get an error.
> Bill
>  
> From: Harro de Jong [mailto:Harro.deJong at triviewgroup.com] 
> Sent: Wednesday, February 13, 2013 6:04 AM
> To: wsaylor at earthlink.net; framers at lists.frameusers.com
> Subject: RE: cannot generate PDF
>  
> This is an error in the Postscript code. There are a few things to check/try:
> 1.check page 17 and 18. Are there any Postscript, EPS, Illustrator or 
> PDF objects on these pages? The problem could be caused by a corrupt image.
> 2.Choose another printer driver, then try creating the PDF again.
>  
> 
> Harro de Jong
> Triview
>  
> From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
> lists.frameusers.com] On Behalf Of William W. Saylor, PE
> Sent: dinsdag 12 februari 2013 19:22
> To: framers at lists.frameusers.com
> Subject: cannot generate PDF
>  
> I am trying to generate a PDF output on a chapter of a book in FM10 and I get 
> error messages in the log that are not very helpful to me. Here is the 
> offending part of the log:
> 
> %%[Page: 15]%%
> %%[Page: 16]%%
> %%[Page: 17]%%
> %%[ Error: typecheck; OffendingCommand: ifelse ]%%
>  
> Stack:
> {F}
> {--dup-- /Encoding --get-- --dup-- StandardEncoding --eq-- {--pop-- T}
> {{ISOLatin1Encoding} --stopped-- {--pop-- F} {--eq--} --ifelse--
> {T} {--dup-- --begin-- T 32 1 127 {Encoding 1 --index-- --get--
> StandardEncoding 3 -1 --roll-- --get-- --eq-- --and--} --for-- --end--}
> --ifelse--} --ifelse--}
> 265
> -dict-
> /0
> 0
> /F11
> 265
> /TT110t00
> 0
>  
>  
> %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
> %%[ Warning: PostScript error. No PDF file produced. ] %%
> I cannot find any errors on the page in  the document. Does this make sense 
> to anyone?
>  
> Thanks,
> Bill
>  
> Saylor Solutions, Inc.
> William W. Saylor, PE(v) 719 481-0433
> 20075 Promontory Way   (mob) 719 373-3770
> Monument, CO 80132  
> wsaylor at earthlink.net
>  
> ___
> 
> 
> You are currently subscribed to framers as matt at mattrsullivan.com.
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Re: FW: cannot generate PDF

Save As PDF works perfectly for me so long as the currently selected
printer is Adobe PDF. I set that as the default printer and if I need
hard copy print from a PDF.

On Wed, Feb 13, 2013 at 6:59 AM, Jeff Coatsworth
 wrote:
> Jeff,
>
>
>
>I am using the Save As to generate the PDF. I could print the
> chapter successfully to my local HP OfficeJet and every other chapter works
> just fine making a PDF. The page in question has about five images (MathType
> equations come in as images) but they look no different from the hundreds of
> other images. I think I am using the Adobe that comes with FM.
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cannot generate PDF

Harro de Jong wrote:

> This is an error in the Postscript code. There are a few things to check/try:
> 1. check page 17 and 18. Are there any Postscript, EPS, Illustrator or PDF
> objects on these pages? The problem could be caused by a corrupt image.
> 2. Choose another printer driver, then try creating the PDF again.

I agree with #1. Apply basic troubleshooting principles to isolate the source 
of the problem. Try printing just page 18 to PDF. Does it still fail? Remove 
the first graphic on page 18 and see if that solves the problem. If not, put it 
back and remove the second graphic. And so on. 

I disagree with #2. Adobe PDF is the only printer instance that should be used 
to create PDFs, whether by using Save As PDF or printing to PDF. 

In fact, the vast majority of the problems with Save As PDF that people have 
(at least since FM 7.2) are because their default printer is something other 
than Adobe PDF. That's why many of us use and recommend the SetPrint plugin 
from sundorne.com, which makes Adobe PDF your default printer in FM regardless 
of what you default printer is in Windows. 

HTH!

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
--
rgcombs AT gmailDOTcom
303-903-6372
--

"FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Fred Ridder


Note that creation of a .lck file is an option that the user can turn on or 
off. In the "General" tab of the FrameMaker Preferences dialog, it's the 
"Network File Locking" option. (At least that's what it's been named and where 
it's been located in every version from 5.5.6 through 9, which is what I'm 
currently using).

-Fred Ridder 

> Date: Wed, 13 Feb 2013 09:16:06 -0800
> From: poshedly at bellsouth.net
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
> To: robert at lauriston.com; framers at lists.frameusers.com; techwr-l at 
> techwr-l.com
> 
> Yes, an .lck file is created but perhaps it no longer does what it used to do 
> before. Capisce?
> 
> -- Ken in Atlanta
> 
> 
> 
> 
> 
> 
> From: Robert Lauriston 
> To: Ken Poshedly ; framers at 
> lists.frameusers.com; 
> TECHWR-L 
> Sent: Wed, February 13, 2013 12:11:02 PM
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
> 
> That's a pretty radical change. Does FM11 not create .lck files when
> you open an .fm file?
> 
> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  
> wrote:
> > I just learned from Adobe tech support (via phone call) that the 
> > permissions 
> in
> > FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> > same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> >data
> > files there) is no longer an accepted practice -- at least not with FM11.
> >
> > I guess this explains the flaky, intermittent nature of my coworker's FM 
> >crashes
> > because that (the "wrong" way is just how we've been doing things here.
> ^
> STC Vice President Nicky Bleiel is giving a free webinar on best practices
> for creating mobile help.
> 
> Learn more: http://bit.ly/WNaCzd
> 
> ^
> 
> You are currently subscribed to TECHWR-L as docudoc at hotmail.com.
> 
> To unsubscribe send a blank email to
> techwr-l-leave at lists.techwr-l.com
> 
> 
> Send administrative questions to admin at techwr-l.com. Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
> 
> Looking for articles on Technical Communications?  Head over to our online 
> magazine at http://techwhirl.com
> 
> Looking for the archived Techwr-l email discussions?  Search our public email 
> archives @ http://techwr-l.com/archives

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RE: cannot generate PDF

Hi Bill,

I've seen this type of error before, and it can be a pain to get rid of. What I 
do to find the cause of the error:

1.   copy only the offending pages to a new FM file.

2.   try creating a PDF of this file.

3.   If step 2 fails: remove one item from the file (one image, or one 
paragraph of text, etc), and do step 2 again.


Hope this helps,
Harro

From: William W. Saylor, PE [mailto:wsay...@earthlink.net]
Sent: woensdag 13 februari 2013 15:51
To: Harro de Jong
Subject: RE: cannot generate PDF

Harro,

   Thanks. I do have several imported images (actually MathType 
equations) on that page but I have 500 pages of that and this is the only page 
where I get an error.
Bill

From: Harro de Jong [mailto:harro.dej...@triviewgroup.com]
Sent: Wednesday, February 13, 2013 6:04 AM
To: wsay...@earthlink.net; 
framers@lists.frameusers.com
Subject: RE: cannot generate PDF

This is an error in the Postscript code. There are a few things to check/try:

1.check page 17 and 18. Are there any Postscript, EPS, Illustrator or 
PDF objects on these pages? The problem could be caused by a corrupt image.

2.Choose another printer driver, then try creating the PDF again.


Harro de Jong
Triview

From: 
framers-boun...@lists.frameusers.com
 [mailto:framers-boun...@lists.frameusers.com] On Behalf Of William W. Saylor, 
PE
Sent: dinsdag 12 februari 2013 19:22
To: framers@lists.frameusers.com
Subject: cannot generate PDF

I am trying to generate a PDF output on a chapter of a book in FM10 and I get 
error messages in the log that are not very helpful to me. Here is the 
offending part of the log:

%%[Page: 15]%%
%%[Page: 16]%%
%%[Page: 17]%%
%%[ Error: typecheck; OffendingCommand: ifelse ]%%

Stack:
{F}
{--dup-- /Encoding --get-- --dup-- StandardEncoding --eq-- {--pop-- T}
{{ISOLatin1Encoding} --stopped-- {--pop-- F} {--eq--} --ifelse--
{T} {--dup-- --begin-- T 32 1 127 {Encoding 1 --index-- --get--
StandardEncoding 3 -1 --roll-- --get-- --eq-- --and--} --for-- --end--}
--ifelse--} --ifelse--}
265
-dict-
/0
0
/F11
265
/TT110t00
0


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
I cannot find any errors on the page in  the document. Does this make sense to 
anyone?

Thanks,
Bill

Saylor Solutions, Inc.
William W. Saylor, PE(v) 719 481-0433
20075 Promontory Way   (mob) 719 373-3770
Monument, CO 80132
wsay...@earthlink.net

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RE: best web help add-on for FrameMaker 10?

Well, it's designed for content reuse, so sharing common content across 
projects is easy. Since it's topic based, it's easy for more than one writer to 
work on a project. It also has some very nice reporting and tracking features.  
If I was working on a large project, with multiple writers, and developing only 
for online output, I'd consider it.  (I would probably be using it now, at 
least for some projects, if we hadn't run into a showstopper issue with their 
WebHelp format and our application server).

I found that conversion from FM to Flare was much more time consuming than I 
expected. That was partly due to the learning curve, but even then, setting up 
a WWeP template is much easier and faster. I also found the writing environment 
not the easiest to work in. I wouldn't use it for anything that required PDF 
output.

WebWorks is much more customizable. MadCap doesn't expose the internal workings 
of the program the way - they give you very nice interfaces for customization, 
but if it can't be done through the interface, you're out of luck.

Regards
Keith

> -Original Message-
> From: Writer [mailto:generic...@yahoo.ca]
> Sent: Wednesday, February 13, 2013 9:37 AM
> To: Keith Soltys; framers@lists.frameusers.com
> Subject: Re: best web help add-on for FrameMaker 10?
>
> > Flare has some advantages and I'd consider it for large projects where I
>
> > could start from scratch
>
> Kieth, do you mean if you were authoring from within Flare? What are those
> advantages?
>
> Thanks,
>
> Nadine

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RE: cannot generate PDF

2013-02-13 Thread William W. Saylor, PE

Art,

 

   This is FM10 on a WIN7 machine. I am using the Save As to
generate the PDF. I could print the chapter successfully to my local HP
OfficeJet and every other chapter works just fine making a PDF. The page in
question has about five images (MathType equations come in as images) but
they look no different from the hundreds of other images. I think I am using
the Adobe that comes with FM. I ultimately need PDF files for the publisher
and every other chapter works fine.

Bill

 

 

From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Art Campbell
Sent: Wednesday, February 13, 2013 7:03 AM
To: framers@lists.frameusers.com
Subject: Re: cannot generate PDF

 

What Jeff asked -- tell us about your system set up: OS / FM version and
patch level / Acrobat version and patch, and how you're trying to create the
PDF. In particular, if you get the same results printing to the Adobe
Acrobat logical printer as when you use SaveAs PDF (which I wouldn't
recommend).

Art




Art Campbell
art.campb...@gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.

 

On Wed, Feb 13, 2013 at 8:49 AM, Jeff Coatsworth
 wrote:

Are you printing to the Adobe PDF printer instance or using Save As PDF? Is
it working for any other docs or are they all busted? Do you have the full
Acrobat version or just the headless one that ships with FM?

 

  _  

From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of William W.
Saylor, PE
Sent: Tuesday, February 12, 2013 1:22 PM
To: framers@lists.frameusers.com
Subject: cannot generate PDF

I am trying to generate a PDF output on a chapter of a book in FM10 and I
get error messages in the log that are not very helpful to me. Here is the
offending part of the log:



%%[Page: 15]%%

%%[Page: 16]%%

%%[Page: 17]%%

%%[ Error: typecheck; OffendingCommand: ifelse ]%%

 

Stack:

{F}

{--dup-- /Encoding --get-- --dup-- StandardEncoding --eq-- {--pop-- T}

{{ISOLatin1Encoding} --stopped-- {--pop-- F} {--eq--} --ifelse--

{T} {--dup-- --begin-- T 32 1 127 {Encoding 1 --index-- --get--

StandardEncoding 3 -1 --roll-- --get-- --eq-- --and--} --for-- --end--}

--ifelse--} --ifelse--}

265

-dict-

/0

0

/F11

265

/TT110t00

0

 

 

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

I cannot find any errors on the page in  the document. Does this make sense
to anyone?

 

Thanks,

Bill

 

Saylor Solutions, Inc.

William W. Saylor, PE(v) 719 481-0433

20075 Promontory Way   (mob) 719 373-3770  

Monument, CO 80132  

wsay...@earthlink.net

 


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"FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

To all,

My coworker is running FrameMaker 11.0 and is frustrated because twice this 
morning, FrameMaker crashed on his terminal (luckily creating recovery files, 
though).

The warning pop-up window that displayed announcing this glorious impending 
shutdown stated "Internal Error 11014, 8122692, 8122986, 10866845. . . "

We have looked at the extremely cryptic error log file that was generated and 
of 
course, it's as clear as mud to me.

Note that my coworker prefers to keep his book and all member chapter files 
open. He also prefers to embed all his graphics so the various chapter file 
sizes are MUCH larger than if the graphics were referenced. Thus, the following:

Title page with copyright page -- 835 Kb (no graphics)
TOC -- 870 Kb (again, no graphics)
Section 1 -- 4,740 Kb
Section 2 -- 8,720 Kb
Section 3 -- 14,983 Kb
Section 4 -- 45,815 Kb
Section 5 -- 22,066 Kb
Section 6 -- 53,033 Kb

For instance, Section 6 is 89  pages in length with all graphics (strictly line 
art) embedded and the  file size is 53,033 Kb (that's a little over 53 
megabytes). In a  previous version of this manual (when the graphics were 
referenced), the  file size was just a mere fraction of this (perhaps 20 Kb or 
30 Kb).

His computer is a "TRISTAR" pc, with an Intel Core2 Duo CPU, E8500 @ 3.16 Ghz, 
3.17 Ghz, 3.24 Gigabytes of RAM; running Windows XP Professional, Version 2002, 
Service Pack 3.

So the questions:

* What do those internal error numbers specifically mean?
* Is/are the error/errors caused by a hardware problem or a software 
problem?
-- Ken in Atlanta___


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"FrameMaker has detected a problem and must quit" Really?!

Ah! That is a bit different from I how I understood your original post then ? 
when the data files are on a remote network, things have been known to go awry.

However, as long as the data files are on another drive on the _same_ system (I 
have two drives in my laptop for example), without requiring network access to 
get to the data files, then it should not be any issue.

Regards,

Z

From: Ken Poshedly [mailto:poshe...@bellsouth.net]
Sent: Wednesday, February 13, 2013 11:34 AM
To: Syed Zaeem Hosain (Syed.Hosain at aeris.net); Fred Ridder; robert at 
lauriston.com; framers at lists.frameusers.com; techwr-l at techwr-l.com
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!

Syed,

In our case:

* The C-drive is the hard drive on our own desktop computer and is where FM is 
installed.
* The network drive is not a partition of the desktop hard drive, but instead a 
separate physical hard drive configured to be one of several in my company's 
network of drives.

So now my coworker will do all his work locally on his own desktop and then 
place the completed FM chapter on the network drive as an archive file.

-- Ken in Atlanta

From: "Syed Zaeem Hosain (Syed.Hosain at aeris.net<mailto:Syed.Hosain at 
aeris.net>)" mailto:syed.hos...@aeris.net>>
To: Fred Ridder mailto:docudoc at hotmail.com>>; 
"poshedly at bellsouth.net<mailto:poshedly at bellsouth.net>" mailto:poshedly at bellsouth.net>>; "robert at 
lauriston.com<mailto:robert at lauriston.com>" mailto:robert at lauriston.com>>; "framers at 
lists.frameusers.com<mailto:framers at lists.frameusers.com>" mailto:framers at lists.frameusers.com>>; "techwr-l at 
techwr-l.com<mailto:techwr-l at techwr-l.com>" mailto:techwr-l at techwr-l.com>>
Sent: Wed, February 13, 2013 2:24:07 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!
On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly mailto:poshedly at bellsouth.net>> wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
> in
> FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> data
> files there) is no longer an accepted practice -- at least not with FM11.
Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the ?data? files are on a separate drive _on the *same* system_.

In fact, I do this right now ? my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z
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"FrameMaker has detected a problem and must quit" Really?!

To all,

I will be glad to supply the specific adobe.com e-mail address for the service 
tech (Shekhar, in India) that I talked with earlier today (Wednesday) in 
private 
(off-list) e-mails.

He was very professional, seemed to understand the specifics of my problem and 
even phoned me right back when our call dropped.

I also provided him with the specific internal error numbers that came up in 
the 
FM 11.0 crash notification pop-up window. (They were the same at each crash.)

He then confirmed what I described and asked if I could be placed on "hold" 
while he checked into it.

I was on hold perhaps no more than a minute when he came back on the line and 
told me that the fix is to place the working files on the same hard drive where 
FM 11.0 is installed.

I inquired as to if he is sure about this and he agreed without hesitation, 
saying this was sp[ecific with FM 11.0 (I don't recall if it does or will apply 
to FM 12.0.)

As I described in another e-mail here, that SEEMS to have cleared up my 
coworker's problem. It's been an hour or so since he got back into things and 
so 
far, no more crashes.

Please note that my coworker's FM crash problems occurred intermittently, 
perhaps several times a week and not all day every day, so we'll have to see 
what happens over the next few days, etc.

I'm still on FM 8.0 and because I like the user interface as it is and I've had 
no crash problems, I might just stay with it, eh?

-- Ken in Atlanta

From: "Dave.Stamm at gdc4s.com" 
To: framers at lists.frameusers.com; techwr-l at techwr-l.com
Sent: Wed, February 13, 2013 2:52:16 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

2013-02-13-03T19:50Z

?_YIKES_!

If Ken was informed correctly, below ? and I _really_ hope he was _not_ ? then 
that effectively rings the death knell of FrameMaker?s use by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but I?m 
happy to report that I haven?t encountered this type of problem.  To conform to 
_corporate_requirements_ we have FrameMaker installed on our C:\ drives, but 
the 
files we produce and edit are on a server, so we work with them across our 
local 
area network and, sometimes, the wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the 
information 
Ken posted below?

?Thanks!
Dave Stamm
Information Engineer
General Dynamics C4 Systems, Inc.
Integrated Log Engr Svc, Logistics Section
1700 Magnavox Way, Suite 200 We'll hit your targets from here.?
Fort Wayne, Indiana  46804-1552; US
tel:  260-434-9620  fax:  260.434.9501 / 9509
dave.stamm at gdc4s.com http://www.gdc4s.com/

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From:framers-bounces at lists.frameusers.com 
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(Syed.Hosain at aeris.net)
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshedly at bellsouth.net; robert at lauriston.com; 
framers at lists.frameusers.com; techwr-l at techwr-l.com
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
in
> FrameMaker 11.0 have been modified so that the data files should also be on 
the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
>data
> files there) is no longer an accepted practice -- at least not with FM11.
Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the ?data? files are on a separate drive _on the *same* system_.

In fact, I do this right now ? my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my 
other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z
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URL: 
<http://lists.frameusers.com/pipermail/framers/attachments/20130213/96a5a222/attachment.html>

RE: cannot generate PDF

This is an error in the Postscript code. There are a few things to check/try:

1.   check page 17 and 18. Are there any Postscript, EPS, Illustrator or 
PDF objects on these pages? The problem could be caused by a corrupt image.

2.   Choose another printer driver, then try creating the PDF again.


Harro de Jong
Triview

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of William W. Saylor, PE
Sent: dinsdag 12 februari 2013 19:22
To: framers@lists.frameusers.com
Subject: cannot generate PDF

I am trying to generate a PDF output on a chapter of a book in FM10 and I get 
error messages in the log that are not very helpful to me. Here is the 
offending part of the log:

%%[Page: 15]%%
%%[Page: 16]%%
%%[Page: 17]%%
%%[ Error: typecheck; OffendingCommand: ifelse ]%%

Stack:
{F}
{--dup-- /Encoding --get-- --dup-- StandardEncoding --eq-- {--pop-- T}
{{ISOLatin1Encoding} --stopped-- {--pop-- F} {--eq--} --ifelse--
{T} {--dup-- --begin-- T 32 1 127 {Encoding 1 --index-- --get--
StandardEncoding 3 -1 --roll-- --get-- --eq-- --and--} --for-- --end--}
--ifelse--} --ifelse--}
265
-dict-
/0
0
/F11
265
/TT110t00
0


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
I cannot find any errors on the page in  the document. Does this make sense to 
anyone?

Thanks,
Bill

Saylor Solutions, Inc.
William W. Saylor, PE(v) 719 481-0433
20075 Promontory Way   (mob) 719 373-3770
Monument, CO 80132
wsay...@earthlink.net

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OT: HTML Help Related Topics control and character encoding

2013-02-13 Thread Jeremy H. Griffith

On Wed, 13 Feb 2013 11:32:23 -0500, Jim Owens  wrote:

>Hi, Jeremy.  I'm using SBAppLocale to compile (as recommended in the 
>Mif2Go Guide!), and Search is working OK in Arabic. In fact, the Arabic 
>is OK everywhere in the output -- 
>
>The pages are all encoded with windows-1256.

You're right on top of it, then.  ;-)

>except for the Related Topics button 
>text, and the link text in the Related Topics "Topics Found" dialog box.
>
>Setting aside the compilation, if I just open an HTML page in a browser, 
>everything is in Arabic, except the text on the Related Topics button 
>(which is in something like Cyrillic) and the text in the Related Topics 
>dialog for the button (which is all question marks unless I set the 
>system locale to Arabic, in which case it's something like Cyrillic).

I wonder if there is a different version of the
ActiveX control for different code pages?  It
sounds like it's not using the same one as the
rest.

See if there is a 
in the instance of the control in your HTML.
MSDN has some very sketchy docs for it:

http://msdn.microsoft.com/en-us/library/windows/desktop/ms644677%28v=vs.85%29.aspx
but one of the values is the character set.
They don't say what the syntax for that is,
but I'd try 1256, CP1256, and cp-1256 to start.

There are also advisories about a "security"
"upgrade" from MS that broke this control at:

http://www.helpwaregroup.com/system/app/pages/customSearch?scope=search-ns&q=Related+Topics+ActiveX

HTH!

-- Jeremy H. Griffith, at Omni Systems Inc.
  http://mif2go.com/

Re: OT: HTML Help Related Topics control and character

Jeremy has provided information about SBAppLocale.exe, which spares you 
the reboot.


http://mif2go.com/xhtml/htmlhelp_0073_9133compilinginadifferentlanguage.htm

On 2013-02-13 14:41, David Shaked wrote:

When you compiled the Arabic CHM, did you do it on an Arabic system?  NOT

just one with the

locale set? That's what HTML Help requires for Search to work; always has.

Not just for

Arabic, but for any other locale.

My experience is that it's OK to use English Windows when compiling a
localized CHM. I have not done Arabic, but I have done Hebrew (also an RTL
language), Russian, Greek, and Asian languages.

The critical aspect is to set the Windows system locale to the target
language. The system locale is an internal code page that Windows uses for
non-Unicode applications. It is different from the user locale, which
controls the date formats and so forth.

To set the system locale on Windows 7, open Control Panel > Clock, Language,
and Region > Region and Language > Administrative > Language for Non-Unicode
Programs. After you set the system locale, Windows prompts you to restart
the computer.

For more information, see:

http://wiki.webworks.com/DavidShaked/LocalizingWWePProjects

Most of the article is about WebWorks ePublisher, but I think the
information about the system locale is relevant to all tools.

David Shaked (Wernick)

AlmondWeb Ltd.
http://www.almondweb.com
Technical Documentation * Web Development * Word and WebWorks Consultants

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"FrameMaker has detected a problem and must quit" Really?!

Note that Ken and his coworker were able to reproduce the problem.

Sometimes FrameMaker has problems using source files are on network
file servers, sometimes it doesn't. If you've experienced no problems,
count yourself lucky.

On Wed, Feb 13, 2013 at 12:03 PM, Alan T Litchfield
 wrote:
> If it were true, then that must surely make FM the only application created
> since DOS was king that cannot handle networked or shared permissions.

Re: OT: HTML Help Related Topics control and character encoding

On 2013-02-13 12:10, Jeremy H. Griffith wrote:

I wonder if there is a different version of the
ActiveX control for different code pages? It
sounds like it's not using the same one as the
rest.

See if there is a
in the instance of the control in your HTML.
MSDN has some very sketchy docs for it:

http://msdn.microsoft.com/en-us/library/windows/desktop/ms644677%28v=vs.85%29.aspx
but one of the values is the character set.
They don't say what the syntax for that is,
but I'd try 1256, CP1256, and cp-1256 to start.

For the record, here's what I found out.

The Font param works on the button. With value=",, cp1256" and my system
locale set to English, it changes the text to question marks. If I
change the system locale to Arabic, then the button text is in Arabic
even without the Font param. (The button text was the one thing I hadn't
tested for locale -- I didn't have a translation for "Related Topics" at
the time). If I supply a bad Font param (1256 instead of cp1256), and
system locale is Arabic, I get question marks .

I can't get the Font param (or the Text param) to work on an Item. In
fact, if I place the Font param after an Item, its arguments affect the
button instead. This is true even when the Button param is placed after
the Item and Font params!

The Text param doesn't do anything anywhere, as far as I can see.

For Arabic, we'll just use a Related Topics subheading and some links.
But it was interesting! Thanks again.

There are also advisories about a "security"
"upgrade" from MS that broke this control at:

http://www.helpwaregroup.com/system/app/pages/customSearch?scope=search-ns&q=Related+Topics+ActiveX

HTH!

-- Jeremy H. Griffith, at Omni Systems Inc.
http://mif2go.com/

__ Information from ESET NOD32 Antivirus, version of virus signature
database 8006 (20130213) __

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Re: "FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Alan T Litchfield


Keep calm

and

Make Frames

I would have to say that the person Ken spoke to must be a tech-idiot, 
but that would not be the first I have spoken to at Adobe (re previous 
discussions on Adobe's appalling registration system and advice to me to 
reinstall the entire computer OS because Acrobat Pro's registration 
database was corrupted).


If it were true, then that must surely make FM the only application 
created since DOS was king that cannot handle networked or shared 
permissions.


I think, ignore the Adobe tech-idiot and proceed with what we know to be 
the truth.


Alan

On 14/02/13 8:49 AM, dave.st...@gdc4s.com wrote:

2013-02-13-03T19:50Z

¡_YIKES_!

If Ken was informed correctly, below — and I _really_ hope he was
_not_ — then that effectively rings the death knell of FrameMaker’s use
by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but
I’m happy to report that I haven’t encountered this type of problem.  To
conform to _corporate_requirements_ we have FrameMaker installed on our
C:\ drives, but the files we produce and edit are on a server, so we
work with them across our local area network and, sometimes, the
wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the
information Ken posted below?

¡Thanks!

Dave Stamm

Information Engineer

General Dynamics C4 Systems, Inc.

Integrated Log Engr Svc, Logistics Section

1700 Magnavox Way, Suite 200 We'll hit your targets from here.™

Fort Wayne, Indiana  46804-1552; US

tel:  260-434-9620 fax:  260.434.9501 / 9509

dave.st...@gdc4s.com http://www.gdc4s.com/

This message and / or attachments may include information subject to
GDC4S S.P. 1.8.6 and GD Corporate Policy 07-105 and are intended to be
accessed only by authorized recipients.  Use, storage and transmission
are governed by General Dynamics and its policies.  Contractual
restrictions apply to third parties.  Recipients should refer to the
policies or contract to determine proper handling.   Unauthorized
review, use, disclosure or distribution is prohibited.  If you are not
an intended recipient, please contact the sender and destroy all copies
of the original message.

*From:*framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] *On Behalf Of *Syed Zaeem
Hosain (syed.hos...@aeris.net)
*Sent:* 2013-02-13-Wednesday 14:24
*To:* Fred Ridder; poshe...@bellsouth.net; rob...@lauriston.com;
framers@lists.frameusers.com; techw...@techwr-l.com
*Subject:* RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly mailto:poshe...@bellsouth.net>> wrote:

I just learned from Adobe tech support (via phone call) that the permissions in
FrameMaker 11.0 have been modified so that the data files should also be on the
same hard drive where FM 11.0 is installed. Working across drives (FM here, data
files there) is no longer an accepted practice -- at least not with FM11.


Seriously? I can understand network-based locations causing issues, but
I have _/never/_ seen a problem where an executable (FrameMaker or
otherwise!) is on one drive and the “data” files are on a separate drive
_/on the **same** system/_.

In fact, I do this right now – my C drive is the usual location for all
executables (FrameMaker, Office, compilers, etc.) and my E drive
contains all my other files (including the books and files I work on).


And, I do not have any problems with this setup whatsoever. I am
surprised that Adobe thinks that this would be a problem in any way! If
really accurate, this would be a strange, and completely unacceptable,
artificial constraint.

Z



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cannot generate PDF

If Save As PDF isn't working for you because you have not selected
Adobe PDF or some other true Adobe PostScript printer, printing to
Adobe PDF will solve the problem, not because there's anything wrong
with Save As PDF but because you've selected Adobe PDF.

I believe there were some bugs in Save As back in the 5.x / 6.x era,
but I've had zero problems with it in years.

RE: "FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Dave.Stamm

2013-02-13-03T19:50Z

¡_YIKES_!

If Ken was informed correctly, below - and I _really_ hope he was _not_ - then 
that effectively rings the death knell of FrameMaker's use by my employer.

It was in only the last month that I got upgraded to FrameMaker 11, but I'm 
happy to report that I haven't encountered this type of problem.  To conform to 
_corporate_requirements_ we have FrameMaker installed on our C:\ drives, but 
the files we produce and edit are on a server, so we work with them across our 
local area network and, sometimes, the wide-area network.

Dov, if you see this, will you please confirm, modify, or refute the 
information Ken posted below?

¡Thanks!

Dave Stamm

Information Engineer

General Dynamics C4 Systems, Inc.

Integrated Log Engr Svc, Logistics Section

1700 Magnavox Way, Suite 200 We'll hit your targets from here.(tm)

Fort Wayne, Indiana  46804-1552; US

tel:  260-434-9620 fax:  260.434.9501 / 9509

dave.st...@gdc4s.com http://www.gdc4s.com/

This message and / or attachments may include information subject to GDC4S S.P. 
1.8.6 and GD Corporate Policy 07-105 and are intended to be accessed only by 
authorized recipients.  Use, storage and transmission are governed by General 
Dynamics and its policies.  Contractual restrictions apply to third parties.  
Recipients should refer to the policies or contract to determine proper 
handling.   Unauthorized review, use, disclosure or distribution is prohibited. 
 If you are not an intended recipient, please contact the sender and destroy 
all copies of the original message.

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain 
(syed.hos...@aeris.net)
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshe...@bellsouth.net; rob...@lauriston.com; 
framers@lists.frameusers.com; techw...@techwr-l.com
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
> in
> FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> data
> files there) is no longer an accepted practice -- at least not with FM11.

Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the "data" files are on a separate drive _on the *same* system_.

In fact, I do this right now - my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z

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RE: OT: HTML Help Related Topics control and character

2013-02-13 Thread David Shaked

> When you compiled the Arabic CHM, did you do it on an Arabic system?  NOT
just one with the
> locale set? That's what HTML Help requires for Search to work; always has.
Not just for 
> Arabic, but for any other locale.

My experience is that it's OK to use English Windows when compiling a
localized CHM. I have not done Arabic, but I have done Hebrew (also an RTL
language), Russian, Greek, and Asian languages.

The critical aspect is to set the Windows system locale to the target
language. The system locale is an internal code page that Windows uses for
non-Unicode applications. It is different from the user locale, which
controls the date formats and so forth. 

To set the system locale on Windows 7, open Control Panel > Clock, Language,
and Region > Region and Language > Administrative > Language for Non-Unicode
Programs. After you set the system locale, Windows prompts you to restart
the computer.

For more information, see:

http://wiki.webworks.com/DavidShaked/LocalizingWWePProjects

Most of the article is about WebWorks ePublisher, but I think the
information about the system locale is relevant to all tools.

David Shaked (Wernick)

AlmondWeb Ltd.
http://www.almondweb.com
Technical Documentation * Web Development * Word and WebWorks Consultants

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Re: cannot generate PDF

A few others in the forum are likely to disagree but I think it sucks.
:-)

There have always been issues with it over the years and releases, so much
so that I just quit using it myself (still have to use it to debug for
others) in the FM7 time frame because it was too buggy. It has always used
an arcane interface that, when it works, uses a totally different method of
specking and creating the PDF file than printing to the Acrobat logical
printer instance. It is much improved in the 11 release, but I still
haven't gotten into the habit of using it at all.

I follow the KISS principle and just print to the Acrobat printer. It's
more controllable and more stable, IMHO than its evil twin.

Bottom line is if the SaveAs PDF isn't working for you, try printing to the
Acrobat printer instead; it's become a basic debugging step to determine if
the problem is in the output generation or in the files.

Cheers,
Art

Art Campbell
  art.campb...@gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and
a redheaded girl." -- Richard Thompson
  No disclaimers apply.
   DoD 358

I support www.TheGrotonLine.com, hyperlocal news for Groton MA.

On Wed, Feb 13, 2013 at 2:11 PM, Theresa de Valence  wrote:

> On 2/13/2013 8:02 AM, Art Campbell wrote:
>
>> In particular, if you get the same results printing
>> to the Adobe Acrobat logical printer as when you use SaveAs PDF
>> (which I wouldn't recommend).
>>
>
> Art,
>
> Are you saying that SaveAs PDF is not good?
>
> Theresa
>
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"FrameMaker has detected a problem and must quit" Really?!

Syed,

In our case:

* The C-drive is the hard drive on our own desktop computer and is where FM is 
installed.
* The network drive is not a partition of the desktop hard drive, but instead a 
separate physical hard drive configured to be one of several in my company's 
network of drives.

So now my coworker will do all his work locally on his own desktop and then 
place the completed FM chapter on the network drive as an archive file.

-- Ken in Atlanta

From: "Syed Zaeem Hosain (Syed.Hosain at aeris.net)" 
To: Fred Ridder ; "poshedly at bellsouth.net" 
; "robert at lauriston.com" ; 
"framers at lists.frameusers.com" ; 
"techwr-l at techwr-l.com" 
Sent: Wed, February 13, 2013 2:24:07 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
in
> FrameMaker 11.0 have been modified so that the data files should also be on 
the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
>data
> files there) is no longer an accepted practice -- at least not with FM11.

Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the ?data? files are on a separate drive _on the *same* system_.

In fact, I do this right now ? my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my 
other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z
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OT: HTML Help Related Topics control and character encoding

Hi, Jeremy.  I'm using SBAppLocale to compile (as recommended in the 
Mif2Go Guide!), and Search is working OK in Arabic. In fact, the Arabic 
is OK everywhere in the output -- except for the Related Topics button 
text, and the link text in the Related Topics "Topics Found" dialog box.

Setting aside the compilation, if I just open an HTML page in a browser, 
everything is in Arabic, except the text on the Related Topics button 
(which is in something like Cyrillic) and the text in the Related Topics 
dialog for the button (which is all question marks unless I set the 
system locale to Arabic, in which case it's something like Cyrillic).

The pages are all encoded with windows-1256.

On 2013-02-13 10:01, Jeremy H. Griffith wrote:
> On Wed, 13 Feb 2013 05:44:07 -0500, Jim Owens  wrote:
>
>> We're using the HTML Help Related Topics ActiveX control.  When we
>> create an  with Arabic text for the title, the wrong characters
>> appear in the Topics Found dialog box, even when the system locale is
>> set to Arabic.  Everything else in the compiled help uses the correct
>> Arabic characters, whether or not the system locale is set to Arabic.
>> The encoding used by our translator is windows-1256.
>>
>> Is there something we can try, or is this just a limitation of the control?
> When you comiled the Arabic CHM, did you do it on
> an Arabic system?  NOT just one with the locale set?
> That's what HTML Help requires for Search to work;
> always has.  Not just for Arabic, but for any other
> locale.
>
> Also, are all your HTML files in the correct Code
> Page encoding, 1256?  Unicode will NOT work for
> HTML Help, though you may think it does.
>
> -- Jeremy H. Griffith, at Omni Systems Inc.
>    http://mif2go.com/
>
> __ Information from ESET NOD32 Antivirus, version of virus signature 
> database 8004 (20130213) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
>
>

"FrameMaker has detected a problem and must quit" Really?!

I haven't worked anywhere without source control in years, but before
that, I encountered so many problems editing FrameMaker files on
network shared drives that I eventually decided it was easier to work
on a local copy.

On Wed, Feb 13, 2013 at 11:27 AM, Ken Poshedly  
wrote:
> 1. Copied the entire folder with all book and chapter files from the network
> drive to his own C-drive.
> 2. Once more did steps 2, 3 and 4 using only the files on his own C-drive,
> but this time with no FM crashes -- at least so far.
>
> So it APPEARS this has solved the problem. More info if / as it develops.

"FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

ng things here.
> ^
> STC Vice President Nicky Bleiel is giving a free webinar on best practices
> for creating mobile help.
> 
> Learn more: http://bit.ly/WNaCzd
> 
> ^
> 
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RE: "FrameMaker has detected a problem and must quit" Really?!

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly 
mailto:poshe...@bellsouth.net>> wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
> in
> FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> data
> files there) is no longer an accepted practice -- at least not with FM11.

Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the "data" files are on a separate drive _on the *same* system_.

In fact, I do this right now - my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z
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"FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Syed Zaeem Hosain (syed.hos...@aeris.net)

On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly mailto:poshedly at bellsouth.net>> wrote:
> I just learned from Adobe tech support (via phone call) that the permissions 
> in
> FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> data
> files there) is no longer an accepted practice -- at least not with FM11.

Seriously? I can understand network-based locations causing issues, but I have 
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one 
drive and the "data" files are on a separate drive _on the *same* system_.

In fact, I do this right now - my C drive is the usual location for all 
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all 
my other files (including the books and files I work on).

And, I do not have any problems with this setup whatsoever. I am surprised that 
Adobe thinks that this would be a problem in any way! If really accurate, this 
would be a strange, and completely unacceptable, artificial constraint.

Z
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RE: "FrameMaker has detected a problem and must quit" Really?!

2013-02-13 Thread Fred Ridder

Actually, there is *less* to it than that. There is no prevention and no real 
notion of permission in the .lck file mechanism.

When you open any file from FrameMaker, it looks for a matching .lck file. If 
it finds one, it displays a message telling you that some user (which may 
actually be *you*) has the file open already. You still have the ability to 
force Frame to open the file. FWIW, Word does something very similar except 
that it replaces the first two characters in the filename with ~$ and flags the 
file as a hidden file so that most users won't even be aware of it. The 
presence of one of a ~$ file is what triggers Word to display a "recovery" 
window with information about the any autosaved or recovered version of the 
file you are trying to open.

FrameMaker does give you the ability to disable the .lck file creation because 
there are lots of circumstances where such a simple-minded pseudo-locking 
mechanism is pointless, like when you are the only FrameMaker user, or when 
content is stored in a CMS or collaboration repository where permissions really 
are managed.

-Fred Ridder  

Date: Wed, 13 Feb 2013 09:37:02 -0800
From: poshe...@bellsouth.net
Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
To: docu...@hotmail.com; rob...@lauriston.com; framers@lists.frameusers.com; 
techw...@techwr-l.com

I was only aware that an .lck file prevents two people from working on the same 
file simultaneously, each with permission to save the file with his/her latest 
changes.

But I guess there is/was more to it.

-- Ken

From: Fred Ridder 
To: poshe...@bellsouth.net; rob...@lauriston.com; 
"framers@lists.frameusers.com" ; 
techw...@techwr-l.com
Sent: Wed, February 13, 2013
 12:28:30 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!

Note that creation of a .lck file is an option that the user can turn on or 
off. In the "General" tab of the FrameMaker Preferences dialog, it's the 
"Network File Locking" option. (At least that's what it's been named and where 
it's been located in every version from 5.5.6 through 9, which is what I'm 
currently using).

-Fred Ridder 

> Date: Wed, 13 Feb 2013 09:16:06 -0800
> From: poshe...@bellsouth.net
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
> To: rob...@lauriston.com; framers@lists.frameusers.com; techw...@techwr-l.com
> 
> Yes, an .lck file is created but perhaps it no longer does what it used to do 
> before. Capisce?
> 
> -- Ken in Atlanta
> 
> 
> 
> 
> 
> 
> From: Robert Lauriston 
> To: Ken Poshedly
 ; framers@lists.frameusers.com; 
> TECHWR-L 
> Sent: Wed, February 13, 2013 12:11:02 PM
> Subject: Re: "FrameMaker has detected a problem and must quit" Really?!
> 
> That's a pretty radical change. Does FM11 not create .lck files when
> you open an .fm file?
> 
> On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly  wrote:
> > I just learned from Adobe tech support (via phone call) that the 
> > permissions 
> in
> > FrameMaker 11.0 have been modified so that the data files should also be on 
> the
> > same hard drive where FM 11.0 is installed. Working across drives (FM here, 
> >data
> > files there) is no longer an accepted practice -- at least not with FM11.
> >
> > I guess this explains the flaky, intermittent nature of my coworker's FM 
>
 >crashes
> > because that (the "wrong" way is just how we've been doing things here.
> ^
> STC Vice President Nicky Bleiel is giving a free webinar on best practices
> for creating mobile help.
> 
> Learn more: http://bit.ly/WNaCzd
> 
> ^
> 
> You are currently subscribed to TECHWR-L as docu...@hotmail.com.
> 
> To unsubscribe send a blank email to
> techwr-l-le...@lists.techwr-l.com
> 
> 
> Send administrative questions to ad...@techwr-l.com. Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
> 
> Looking for articles on
 Technical Communications?  Head over to our online magazine at 
http://techwhirl.com
> 
> Looking for the archived Techwr-l email discussions?  Search our public email 
> archives @ http://techwr-l.com/archives

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OT: HTML Help Related Topics control and character encoding

2013-02-13 Thread Jeremy H. Griffith

On Wed, 13 Feb 2013 05:44:07 -0500, Jim Owens  wrote:

>We're using the HTML Help Related Topics ActiveX control.  When we 
>create an  with Arabic text for the title, the wrong characters 
>appear in the Topics Found dialog box, even when the system locale is 
>set to Arabic.  Everything else in the compiled help uses the correct 
>Arabic characters, whether or not the system locale is set to Arabic.  
>The encoding used by our translator is windows-1256.
>
>Is there something we can try, or is this just a limitation of the control?

When you comiled the Arabic CHM, did you do it on
an Arabic system?  NOT just one with the locale set?
That's what HTML Help requires for Search to work;
always has.  Not just for Arabic, but for any other
locale.

Also, are all your HTML files in the correct Code
Page encoding, 1256?  Unicode will NOT work for
HTML Help, though you may think it does.

-- Jeremy H. Griffith, at Omni Systems Inc.
  http://mif2go.com/

FW: cannot generate PDF

Jeff,

   I am using the Save As to generate the PDF. I could print the 
chapter successfully to my local HP OfficeJet and every other chapter works 
just fine making a PDF. The page in question has about five images (MathType 
equations come in as images) but they look no different from the hundreds of 
other images. I think I am using the Adobe that comes with FM.
Bill

From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Jeff Coatsworth
Sent: Wednesday, February 13, 2013 6:49 AM
To: framers at lists.frameusers.com
Subject: RE: cannot generate PDF

Are you printing to the Adobe PDF printer instance or using Save As PDF? Is it 
working for any other docs or are they all busted? Do you have the full Acrobat 
version or just the headless one that ships with FM?


From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at 
lists.frameusers.com> [mailto:framers-boun...@lists.frameusers.com] On Behalf 
Of William W. Saylor, PE
Sent: Tuesday, February 12, 2013 1:22 PM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: cannot generate PDF
I am trying to generate a PDF output on a chapter of a book in FM10 and I get 
error messages in the log that are not very helpful to me. Here is the 
offending part of the log:

%%[Page: 15]%%
%%[Page: 16]%%
%%[Page: 17]%%
%%[ Error: typecheck; OffendingCommand: ifelse ]%%

Stack:
{F}
{--dup-- /Encoding --get-- --dup-- StandardEncoding --eq-- {--pop-- T}
{{ISOLatin1Encoding} --stopped-- {--pop-- F} {--eq--} --ifelse--
{T} {--dup-- --begin-- T 32 1 127 {Encoding 1 --index-- --get--
StandardEncoding 3 -1 --roll-- --get-- --eq-- --and--} --for-- --end--}
--ifelse--} --ifelse--}
265
-dict-
/0
0
/F11
265
/TT110t00
0


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
I cannot find any errors on the page in  the document. Does this make sense to 
anyone?

Thanks,
Bill

Saylor Solutions, Inc.
William W. Saylor, PE(v) 719 481-0433
20075 Promontory Way   (mob) 719 373-3770
Monument, CO 80132
wsaylor at earthlink.net<mailto:wsaylor at earthlink.net>

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Re: OT: Reference list formatting

Thanks to everyone who responded to my query, and particularly for Winfried for 
the Excel idea. I've used Excel before for text processing but for some reason 
hadn't thought of using it here. Duh!
-- 
Steve [Trim e-mails: use less disk, use less power, use less planet]
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Re: OT: Reference list formatting

At 12:50 -0800 12/2/13, Robert Lauriston wrote:

>Endnote?
>
>http://endnote.com/

Maybe, Robert, but it requires an Intel Mac, which I currently do not have 
(waiting for the Mac Pro upgrades, if they ever arrive).

-- 
Steve [Trim e-mails: use less disk, use less power, use less planet]
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Re: OT: HTML Help Related Topics control and character encoding

Thanks for the tips! I'll check them out.

On 2013-02-13 12:10, Jeremy H. Griffith wrote:

On Wed, 13 Feb 2013 11:32:23 -0500, Jim Owens wrote:

Hi, Jeremy. I'm using SBAppLocale to compile (as recommended in the
Mif2Go Guide!), and Search is working OK in Arabic. In fact, the Arabic
is OK everywhere in the output --

The pages are all encoded with windows-1256.

You're right on top of it, then. ;-)

except for the Related Topics button
text, and the link text in the Related Topics "Topics Found" dialog box.

Setting aside the compilation, if I just open an HTML page in a browser,
everything is in Arabic, except the text on the Related Topics button
(which is in something like Cyrillic) and the text in the Related Topics
dialog for the button (which is all question marks unless I set the
system locale to Arabic, in which case it's something like Cyrillic).

I wonder if there is a different version of the
ActiveX control for different code pages? It
sounds like it's not using the same one as the
rest.

See if there is a
in the instance of the control in your HTML.
MSDN has some very sketchy docs for it:

There are also advisories about a "security"
"upgrade" from MS that broke this control at:

http://www.helpwaregroup.com/system/app/pages/customSearch?scope=search-ns&q=Related+Topics+ActiveX

HTH!

-- Jeremy H. Griffith, at Omni Systems Inc.
http://mif2go.com/

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"FrameMaker has detected a problem and must quit" Really?!