To all,
I will be glad to supply the specific adobe.com e-mail address for the service
tech (Shekhar, in India) that I talked with earlier today (Wednesday) in
private
(off-list) e-mails.
He was very professional, seemed to understand the specifics of my problem and
even phoned me right back when our call dropped.
I also provided him with the specific internal error numbers that came up in
the
FM 11.0 crash notification pop-up window. (They were the same at each crash.)
He then confirmed what I described and asked if I could be placed on "hold"
while he checked into it.
I was on hold perhaps no more than a minute when he came back on the line and
told me that the fix is to place the working files on the same hard drive where
FM 11.0 is installed.
I inquired as to if he is sure about this and he agreed without hesitation,
saying this was sp[ecific with FM 11.0 (I don't recall if it does or will apply
to FM 12.0.)
As I described in another e-mail here, that SEEMS to have cleared up my
coworker's problem. It's been an hour or so since he got back into things and
so
far, no more crashes.
Please note that my coworker's FM crash problems occurred intermittently,
perhaps several times a week and not all day every day, so we'll have to see
what happens over the next few days, etc.
I'm still on FM 8.0 and because I like the user interface as it is and I've had
no crash problems, I might just stay with it, eh?
-- Ken in Atlanta
________________________________
From: "dave.st...@gdc4s.com" <dave.st...@gdc4s.com>
To: framers@lists.frameusers.com; techw...@techwr-l.com
Sent: Wed, February 13, 2013 2:52:16 PM
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!
2013-02-13-03T19:50Z
¡_YIKES_!
If Ken was informed correctly, below — and I _really_ hope he was _not_ — then
that effectively rings the death knell of FrameMaker’s use by my employer.
It was in only the last month that I got upgraded to FrameMaker 11, but I’m
happy to report that I haven’t encountered this type of problem. To conform to
_corporate_requirements_ we have FrameMaker installed on our C:\ drives, but
the
files we produce and edit are on a server, so we work with them across our
local
area network and, sometimes, the wide-area network.
Dov, if you see this, will you please confirm, modify, or refute the
information
Ken posted below?
¡Thanks!
Dave Stamm
Information Engineer
General Dynamics C4 Systems, Inc.
Integrated Log Engr Svc, Logistics Section
1700 Magnavox Way, Suite 200 We'll hit your targets from here.™
Fort Wayne, Indiana 46804-1552; US
tel: 260-434-9620 fax: 260.434.9501 / 9509
dave.st...@gdc4s.com http://www.gdc4s.com/
This message and / or attachments may include information subject to GDC4S S.P.
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From:framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Syed Zaeem Hosain
(syed.hos...@aeris.net)
Sent: 2013-02-13-Wednesday 14:24
To: Fred Ridder; poshe...@bellsouth.net; rob...@lauriston.com;
framers@lists.frameusers.com; techw...@techwr-l.com
Subject: RE: "FrameMaker has detected a problem and must quit" Really?!
On Wed, Feb 13, 2013 at 8:55 AM, Ken Poshedly <poshe...@bellsouth.net> wrote:
> I just learned from Adobe tech support (via phone call) that the permissions
in
> FrameMaker 11.0 have been modified so that the data files should also be on
the
> same hard drive where FM 11.0 is installed. Working across drives (FM here,
>data
> files there) is no longer an accepted practice -- at least not with FM11.
Seriously? I can understand network-based locations causing issues, but I have
_never_ seen a problem where an executable (FrameMaker or otherwise!) is on one
drive and the “data” files are on a separate drive _on the *same* system_.
In fact, I do this right now – my C drive is the usual location for all
executables (FrameMaker, Office, compilers, etc.) and my E drive contains all
my
other files (including the books and files I work on).
And, I do not have any problems with this setup whatsoever. I am surprised that
Adobe thinks that this would be a problem in any way! If really accurate, this
would be a strange, and completely unacceptable, artificial constraint.
Z
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