Make installworld DESTDIR=? fails

2007-12-02 Thread David Naylor
Hi,

With a recent (this weekend) cvsup of FreeBSD7 I have tried to do a:
# make installworld DESTDIR=/tmp/build
however it fails as follows:
=== lib/ncurses (install)
=== lib/ncurses/ncurses (install)
[Lots of lines removes]
/tmp/build/usr/share/man/man3/tigetstr.3.gz -
/tmp/build/usr/share/man/man3/curs_terminfo.3.gz
/tmp/build/usr/share/man/man3/tparm.3.gz -
/tmp/build/usr/share/man/man3/curs_terminfo.3.gz
/tmp/build/usr/share/man/man3/tputs.3.gz -
/tmp/build/usr/share/man/man3/curs_terminfo.3.gz
ln: /tmp/build/usr/share/man/man3/tputs.3.gz: File exists
*** Error code 1

Stop in /usr/src/lib/ncurses/ncurses.
*** Error code 1

Stop in /usr/src/lib/ncurses.
*** Error code 1

Stop in /usr/src/lib.
*** Error code 1

Stop in /usr/src.
*** Error code 1

Stop in /usr/src.
*** Error code 1

Stop in /usr/src.
*** Error code 1

Stop in /usr/src.


Strangely enough a normal:
# make installworld
works without a problem, it is only with DESTDIR=? that it fails

Any help would be appreciated

David
___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


Re: scrambled (gmirror) dmesg output

2007-12-02 Thread Johan Ström

On Dec 1, 2007, at 12:37 , Jeremy Chadwick wrote:


On Sat, Dec 01, 2007 at 12:16:45PM +0100, Johan Ström wrote:

Hello
Im playing with a new box running RELENG_7.0 from yesterday. I got  
two

discs with gmirror on ad[6|14]s1a and zfs-mirror on s1d. When o do
atacontrol detach ata7 (detach ad14), i get this in dmesG:

(first time)
subdisk14: detached
ad14: detached
GEOM_MIRROR: Device gm1b: provider ad14s1bG  
dEiOsMc_oMnInReRcOtRe:d .De

vice gm1: provider ad14s1a disconnected.

(second time, detaching again after reattach)
subdisk14: detached
ad14: detached
GEOMG_EMOIMR_RMOIRR:R ORD:e viDceev icgem 1bg:m 1p:r opvriodveird era
d1a4ds114bs 1dai sdciosncnoencnteecdt.ed.

huh? :) Some print raceing or something?


The problem isn't specific to GEOM or ZFS.  It's a known issue with  
two

kernel printf()s being called simultaneously.  There are older threads
discussing the issue.  I can dig up URLs if you want to read them,  
but I

don't have them available quickly...


Just what I thought then. Just have never seen it 6.x (where I use  
gmirror) so I was a bit curious.


Btw, zfs doesnt seem to be very chatty in dmesg? Ie loosing discs,  
starting to rebuild discs etc... Isnt that something one would want  
in logs?


Thanks!



--
| Jeremy Chadwickjdc at  
parodius.com |
| Parodius Networking   http:// 
www.parodius.com/ |
| UNIX Systems Administrator  Mountain View,  
CA, USA |
| Making life hard for others since 1977.  PGP:  
4BD6C0CB |




___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


Re: 2 x quad-core system is slower that 2 x dual core on FreeBSD

2007-12-02 Thread Alexey Vlasov
On Sat, Dec 01, 2007 at 11:04:41PM +0100, Daniel Gerzo wrote:
 Please try with RELENG_7 (aka. FreeBSD 7.0-BETA3) and ULE scheduler.

I used 7.0-BETA3 and it is much worse.
ULE, w/o PAE (or with PAE)

# ./ab -n 100 -c 20 -t 30 http://somesite-freebsd.com/ab/
This is ApacheBench, Version 2.0.40-dev $Revision: 1.146 $ apache-2.0
Copyright 1996 Adam Twiss, Zeus Technology Ltd, http://www.zeustech.net/
Copyright 2006 The Apache Software Foundation, http://www.apache.org/

Benchmarking test-f1-apache-aux2.1gb.ru (be patient)
Finished 17 requests


Server Software:Apache/2.2.3
Server Hostname:somesite-freebsd.com
Server Port:80

Document Path:  /ab/
Document Length:41451 bytes

Concurrency Level:  20
Time taken for tests:   30.448737 seconds
Complete requests:  17
Failed requests:0
Write errors:   0
Total transferred:  1191762 bytes
HTML transferred:   1178622 bytes
Requests per second:0.56 [#/sec] (mean)
Time per request:   35822.043 [ms] (mean)
Time per request:   1791.102 [ms] (mean, across all concurrent
requests)
Transfer rate:  38.20 [Kbytes/sec] received

Connection Times (ms)
  min  mean[+/-sd] median   max
Connect:00   0.9  0   2
Processing:   490 4160 8103.9640   25972
Waiting:   91  125  70.4110 394
Total:490 4160 8103.8640   25972

Percentage of the requests served within a certain time (ms)
  50%631
  66%709
  75%721
  80%734
  90%  19495
  95%  25972
  98%  25972
  99%  25972
 100%  25972 (longest request)

Do you have any more ideas?

I know that I can try to change to amd64,
but I'm sure that this won't solve my problems. As far as I remember it
didn't help Alexey Popov ( author of this thread).

And by the way I couldn't launch Zend Optimizer (3.3.0.) on amd64. It
gave me Segmentation fault: 11 (core dumped).
http://www.zend.com/forums/index.php?t=msggoto=13585S=a322ef7edb5d49c70f431607e648fb57srch=amd64+freebsd#msg_13585
And without it as you undesrtand yourself virtual hosting is nothing.

Looking freebsd-maillists I noticed the same discription of
the same problem as I have. 
http://lists.freebsd.org/pipermail/freebsd-performance/2007-July/002781.html

--
BRGDS. Alexey Vlasov.
___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


Re: 7.0 BETA3 - slow TCP upload (TSO related?)

2007-12-02 Thread Vitezslav Novy

On Nov 29, 2007 11:21 PM, Vitezslav Novy [EMAIL PROTECTED] wrote:

Hello,

my configuration is

kernel GENERIC

em0: flags=8843UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST metric 0 mtu 1500
 options=18bRXCSUM,TXCSUM,VLAN_MTU,VLAN_HWCSUM,TSO4
 ether 00:19:d1:0f:1c:18
 inet 86.49.14.16 netmask 0xff00 broadcast 86.49.14.255
 media: Ethernet autoselect (100baseTX full-duplex)
 status: active

and standard open ipfw firewall and
natd -u -s -m -d -dynamic -n em0

I experience very slow TCP upload from this host - cca 50kbps.
I have some debug prints in kernel (mostly in ip_output and ipfw log)
and I see:

1/ outgoing packet appears in ip_output with ip_len 2924 and
m-pkthdr.csum_flags=1
2/ is diverted by firewall
3/ Packet appears immediately again in ip_output with ip_len 2924 and
m-pkthdr.csum_flags=1
4/ Packet is accepted by firewall and dropped by ip_output with error 40
EMSGSIZE
5/ After cca 0.4s (tcp retransmit timeout?) new packet appears in
ip_output with ip_len 1488 and m-pkthdr.csum_flags=1
6/ is successfully diverted and accepted by ipfw and sent to wire.
7/ after tcp ack is received new packet appears in ip_output with ip_len
2924 and everything repeats


Packets are not changed by natd, beacause have src address of em0.
nat


Upload has normal speed (512kbps) if
I unset TSO on interface OR set net.inet.tcp.tso=0 OR (strange thing)
delete ipfw divert rule

If necessary I will collect and send more info.

TSO is silly at 100Mb, turn it off :)


After more debugging everything looks clear.
Problem is TSO+divert related.

TCP layer sends large packet with CSUM_TSO set, packet is diverted and 
ip_output returns 0 to TCP layer.


When packet is reinjected into ip_output CSUM_TSO flag is lost.
Packet is dropped by ip_output with error EMSGSIZE, but this error is
propagated to natd, which cannot do anything with it.

After retransmit timeout, TCP layer send packet again and because it is 
retransmit, TSO is not used and packet is successfully sent

.
Because TCP layer has no feedback about problem with TSO, next packet is
sent with TSO flag again.


I'm not sure if it is possible to protect CSUM_TSO flag during divert 
process.


I tested simple patch which makes ipfw to refuse divert packet with 
CSUM_TSO flag a returns EMSGSIZE immediately. It works well for me.

Maybe it can be direction where solution can be found, but
it can break use of divert for purposes other than natd.

vita

















___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


Re: 2 x quad-core system is slower that 2 x dual core on FreeBSD

2007-12-02 Thread Mark Linimon
On Sunday 02 December 2007, Alexey Vlasov wrote:
 I used 7.0-BETA3 and it is much worse.

Ouch.  A lot of systems see improvement.  Thanks for trying it
out.  I hope that one of the people that has been doing the actual
work can now comment (I am just an onlooker), and that you can be
patient in the meantime.

Unfortunately, Kris, who often looks at these kind of issues, is
traveling for all of December and thus off the net.

mcl
___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


ZFS in a jail

2007-12-02 Thread Gelsema, P (Patrick)
Hi all,

I want to access a zfs dataset from within a jail. When following the
instructions on the various pages I get stuck.

I am running:
FreeBSD hulk.superhero.nl 7.0-BETA3 FreeBSD 7.0-BETA3 #1: Fri Nov 30
19:13:07 CET 2007 [EMAIL PROTECTED]:/usr/obj/usr/src/sys/GENERIC
 amd64

Jails are set up as detailed in
http://www.freebsd.org/doc/en_US.ISO8859-1/books/handbook/jails-application.html.
With ro mount for system files created by buildworld and a rw mount for
the various directories which require to be read/write such as /usr/local,
/var, /home and /etc.

I am following the steps as outlined in:
http://blogs.freebsdish.org/pjd/2007/03/.
I don't have any problems with creating the zpool and the zfs dataset on
the host but when I try to create in the jail I get the following error.

batman# zfs create public/jail/public
internal error: failed to initialize ZFS library

In /var/log/messages on the host I get the following:
Dec  2 21:47:01 hulk kernel: WARNING pid 36752 (zfs): ioctl sign-extension
ioctl cef85a2b

I do have the 2 sysctl settings set.

Even running zfs gives me a problem within the jail.

Some help would be much appreciated.

Rgds,

Patrick
___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


/etc/rc.d/netif wont add default gateway

2007-12-02 Thread area damai™
hi!

whenever i run /etc/rc.d/netif it will read rc.conf and add the pc IP and
netmask but it wont read the default gateway resulting lost connectivity to
internet

# -- my /etc/rc.conf :
defaultrouter=192.168.1.1
hostname=msc.edu
ifconfig_rl0=inet 192.168.1.9 netmask 255.255.255.0
inetd_enable=YES
linux_enable=YES
saver=daemon
sshd_enable=YES
#usbd_enable=YES

# -- while issuing /etc/rc.d/netif restart:
[EMAIL PROTECTED] ~]# /etc/rc.d/netif restart
Stopping network: lo0 rl0 plip0 pfsync0 pflog0.
lo0: flags=8049UP,LOOPBACK,RUNNING,MULTICAST mtu 16384
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x5
inet6 ::1 prefixlen 128
inet 127.0.0.1 netmask 0xff00
rl0: flags=8843UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST mtu 1500
options=8VLAN_MTU
inet 192.168.1.9 netmask 0xff00 broadcast 192.168.1.255
ether 00:15:e9:7c:76:12
media: Ethernet autoselect (100baseTX full-duplex)
status: active

# -- the result of running netif to routing tables:
[EMAIL PROTECTED] ~]# netstat -rn
Routing tables

Internet:
Destination Gateway Flags Refs Use Netif Expire
127.0.0.1 127.0.0.1 UH 0 0 lo0
192.168.1 link#1 UC 0 0 rl0
192.168.1.10 00:0f:b0:84:97:80 UHLW 1 15 rl0 1146

Internet6:

# -- i have to manually add default gateway to get my gateway back on
routing tables:
[EMAIL PROTECTED] ~]# route add default 192.168.1.1
add net default: gateway 192.168.1.1

# -- routing status
[EMAIL PROTECTED] ~]# netstat -rn
Routing tables

Internet:
Destination Gateway Flags Refs Use Netif Expire
default 192.168.1.1 UGS 0 0 rl0
127.0.0.1 127.0.0.1 UH 0 0 lo0
192.168.1 link#1 UC 0 0 rl0
192.168.1.1 link#1 UHLW 2 0 rl0
192.168.1.10 00:0f:b0:84:97:80 UHLW 1 54 rl0 1056

Internet6:

***my question is, why /etc/rc.d/netif wont read directly from my
/etc/rc.conf as I already stated the defaultrouter=192.168.1.1 there?

i'm on FreeBSD 6.2 on LAN

[EMAIL PROTECTED] ~]$ uname -a
FreeBSD www.msc.edu 6.3-PRERELEASE FreeBSD 6.3-PRERELEASE #1: Sat Dec  1
14:31:02 MYT 2007 [EMAIL PROTECTED]:/usr/obj/usr/src/sys/MSC  i386
[EMAIL PROTECTED]

thanks for helping
___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


Re: /etc/rc.d/netif wont add default gateway

2007-12-02 Thread Wolfgang Zenker
Hi,

* area damai™ [EMAIL PROTECTED] [071202 21:42]:
 whenever i run /etc/rc.d/netif it will read rc.conf and add the pc IP and
 netmask but it wont read the default gateway resulting lost connectivity to
 internet

 # -- my /etc/rc.conf :
 defaultrouter=192.168.1.1
 hostname=msc.edu
 ifconfig_rl0=inet 192.168.1.9 netmask 255.255.255.0
 [..]

 # -- while issuing /etc/rc.d/netif restart:
 [EMAIL PROTECTED] ~]# /etc/rc.d/netif restart
 Stopping network: lo0 rl0 plip0 pfsync0 pflog0.
 [..]

what happens is that /etc/rc.d/netif restart first runs
/etc/rc.d/netif stop. This stops all network interfaces.
Now the kernel routing system gets notified that these interfaces 
are no longer available and deletes all routes that use this
interfaces.
After that /etc/rc.d/netif start runs and the interfaces
become available again. Every time a network interface becomes
available, the kernel adds a route to the immedialtely connected
network (which is determined by interface address and netmask).

So stopping an interface has the side effect of clearing ALL routes
going through this nterface, while starting an interface has only
the side effect of adding a route for the net that is locally
connected to this interface.
The kernel can not add the default route on its own again because
all information about this route had been deleted ehrn the interface
went down.

To add non-local routes (including the default route) you could now
run /etc/rc.d/routing start

Wolfgang
___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


Re: Intel S3000AH stall on boot

2007-12-02 Thread Jack Vogel
On Dec 1, 2007 8:32 PM, Daniel O'Connor [EMAIL PROTECTED] wrote:
 Hi,
 I am doing some work for a company that recently bought 2 systems based
 on the above motherboard and mostly they work fine, however on boot
 just before userland starts they stall for about a minute. (Just after
 it starts the second CPU).

Did you happen to check if during that time the floppy disk is being accessed?
If it is just reconfig the kernel with that device out and the hang
won't happen.

That is the only hang that I've seen that lasts that long.

Jack
___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


Re: Intel S3000AH stall on boot

2007-12-02 Thread Daniel O'Connor
On Mon, 3 Dec 2007, Jack Vogel wrote:
 On Dec 1, 2007 8:32 PM, Daniel O'Connor [EMAIL PROTECTED] wrote:
  Hi,
  I am doing some work for a company that recently bought 2 systems
  based on the above motherboard and mostly they work fine, however
  on boot just before userland starts they stall for about a minute.
  (Just after it starts the second CPU).

 Did you happen to check if during that time the floppy disk is being
 accessed? If it is just reconfig the kernel with that device out and
 the hang won't happen.

Hmm, not sure if the FDD is being accessed. I will see if I can organise 
a test run to reboot the system.

 That is the only hang that I've seen that lasts that long.

So the interrupt storm from CAM is a red herring? (or another 
problem? :)

Thanks.

-- 
Daniel O'Connor software and network engineer
for Genesis Software - http://www.gsoft.com.au
The nice thing about standards is that there
are so many of them to choose from.
  -- Andrew Tanenbaum
GPG Fingerprint - 5596 B766 97C0 0E94 4347 295E E593 DC20 7B3F CE8C


signature.asc
Description: This is a digitally signed message part.


Re: Intel S3000AH stall on boot

2007-12-02 Thread Tim Daneliuk

Jack Vogel wrote:

On Dec 1, 2007 8:32 PM, Daniel O'Connor [EMAIL PROTECTED] wrote:

Hi,
I am doing some work for a company that recently bought 2 systems based
on the above motherboard and mostly they work fine, however on boot
just before userland starts they stall for about a minute. (Just after
it starts the second CPU).


Did you happen to check if during that time the floppy disk is being accessed?
If it is just reconfig the kernel with that device out and the hang
won't happen.

That is the only hang that I've seen that lasts that long.

Jack



Or you can just turn it off in the BIOS to avoid having to fiddle with the
kernel.  *Why* this is happening is of more interest to me.  ISTM that
the kernel startup logic should be able to detect a floppy drive with no
disk in it and move on promptly.  I believe this because that is exactly
what 4.x did ... well, now that I think about it, I never tried 4.x on
the Intel MOBO that is causing this aggravation here



Tim Daneliuk [EMAIL PROTECTED]
PGP Key: http://www.tundraware.com/PGP/

___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


Re: Intel S3000AH stall on boot

2007-12-02 Thread Antony Mawer

On 3/12/2007 1:37 PM, Tim Daneliuk wrote:

Jack Vogel wrote:

On Dec 1, 2007 8:32 PM, Daniel O'Connor [EMAIL PROTECTED] wrote:

Hi,
I am doing some work for a company that recently bought 2 systems based
on the above motherboard and mostly they work fine, however on boot
just before userland starts they stall for about a minute. (Just after
it starts the second CPU).


Did you happen to check if during that time the floppy disk is being 
accessed?

If it is just reconfig the kernel with that device out and the hang
won't happen.

That is the only hang that I've seen that lasts that long.

Jack



Or you can just turn it off in the BIOS to avoid having to fiddle with the
kernel.  *Why* this is happening is of more interest to me.  ISTM that
the kernel startup logic should be able to detect a floppy drive with no
disk in it and move on promptly.  I believe this because that is exactly
what 4.x did ... well, now that I think about it, I never tried 4.x on
the Intel MOBO that is causing this aggravation here


Another me too. We saw this and wound up removing the floppy drive 
from the systems in order to avoid this lengthy delay on boot - we 
weren't using them anyway and it saved a whole $5 or so on the hardware 
costs... ;-)


I seem to recall it was not purely a 6.x thing - as I'm sure that we 
have plenty of 6.x machines with FDDs that don't exhibit this hang - but 
it was only newer Intel motherboards (I think 9xx series onwards) that 
we were seeing the issue on...


--Antony
___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


Swapping caused by very large (regular) file size

2007-12-02 Thread Ian West
Hello, I have noticed while benchmarking a system with a fair bit of ram
(3G usable of 4G installed) that when using a very large file (3G
upwards) in a simple benchmark it will cause the system to swap, even
though the actual process does not show in top to be using a lot of
memory, as soon as the swapping starts the throughput degrades
dramatically. The 'inactive' ram shown in top increases rapidly and
'free' ram reduces, this seems fair and sensible, but allowing it to
then page to possibly the same spindle/array seems like a bad idea ?

I have tested this on a 4.11 system with 512M of ram as well as a
RELENG-6 system with an areca raid controller, both behave in the same
way, once the file gets to a certain size the system starts paging. Is
there any way to tune this behaviour ?

The test I have been doing is just generating a big file full of nulls,
but bonnie++ causes the same behaviour with very large file sizes.

dd if=/dev/zero bs=32768 of=junkfile count=10 seems to do it quite
reliably on all the boxes I have tested ?

Using cp to copy the file doesnt appear to cause the problem.

Any thoughts or suggestions would be much appreciated ?


___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


IPSEC + Via Padlock + racoon + Windows

2007-12-02 Thread Dewayne Geraghty
We're looking to deploy FreeBSD on our main firewall.  The firewall config
is a VIA C7 (padlock), racoon(ipsec-tools-0.7), IPSec.  We're testing racoon
with a windows box, however the firewall doesn't function correctly when
net.inet.ipsec.crypto_support=1 is set.  With a
net.inet.ipsec.crypto_support=0 it does.  

The firewall was configured with FreeBSD 6.2R and replaced with 6.3RC1 on a
separate HDD (as at 2007-12-02).

Doesn't function correctly means that after phase 1  2 negotiation the
Windows box is able to send a ping (from WXP-SP2+) to the server.  The
server doesn't respond to the pings, but generates pfkey Update failed
messages during racoon debugging.  (wireshark was running on the PC-WXP,
tcpdump on FreeBSD)

The testing was performed with both ends configured for esp transport mode,
3des and md5 for encryption and hashing, and pfs (diffe-helman 2 (1024)).
These two machines were connected on a stand-alone network (via crossover
cables).

Server kernel uses
options FAST_IPSEC
device  cryptodev
device  padlock
options IPFIREWALL

/etc/sysctl.conf contains the following which may be relevant:
net.inet.ip.fastforwarding=1  
kern.cryptodevallowsoft=1
net.inet.ipsec.crypto_support=1# this was toggled 1/0 during testing
net.inet.icmp.icmplim=10   # These may be off-track?
net.inet.tcp.slowstart_flightsize=4  

I hope that someone can provide some guidance, as I'm looking forward to
getting the performance out of these energy efficient little processors.  I
should note that IPSec works fine between FreeBSD boxes with
net.inet.ipsec.crypto_support=1 however we have to reconfigure for
high-value PC communications.  I'd like to have my cake
(freebsd-ipsec-padlock) and eat it too (WXP) ;)

Reference: 
net.inet.ipsec.crypto_support values from
(http://groups.google.ca/group/mailing.freebsd.stable/browse_frm/thread/f3f1
40e615d9ca62/31935038340cc323?lnk=stq=fast_ipsec+net.inet.ipsec.crypto_supp
ortrnum=5hl=en#31935038340cc323 )

Dewayne (Phil) Geraghty

___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]


Recevables - Accelerer la collection

2007-12-02 Thread CENTRE CF
Formation
   Des méthodes efficaces pour le recouvrement des comptes 
clients

«Accélérées et performantes»

Introduction:

Le service des comptes à recevoir a un impact direct sur tous les autres 
départements tels que ; 
Finances, approvisionnements, Production et même les Ventes. En sous-estimer 
l'importance peut 
s'avérer être désastreux. Il est d'une importance vitale pour toute compagnie 
de bien implanter 
un système de suivi adéquat sur lequel il est possible de bien gérer ses 
comptes recevables.
Cette formation couvrira les différentes étapes nécessaires à la réalisation et 
la gestion du 
service des comptes à recevoir pour établir des stratégies de collection plus 
efficaces et plus rapide.
 

  POUR INFORMATIONS COMMUNIQUER AU
  450-226-2238 OU AU 1-800-861-6618


Public Visé :

Les Directeurs généraux, les contrôleurs, les comptables, les chargés du 
recouvrement de créances 
clients, commis services administratifs ou des comptes à recevoir,


Objectifs:

Établir des politiques de recouvrement conformes aux objectifs fixés.
Révision et compréhension des enjeux au sein du Dépt. de la Comptabilité face 
au volet ''collection''.
Définir et élaborer une stratégie et des conditions de ventes en fonction des 
recevables.
Gestion du stress
Implanter une méthodologie assurant la standardisation des procédures de 
collection de façon à
maintenir un bon fonds de roulement.
Identifier et actionner la bonne procédure de contentieux

RESULTAT :

Améliorer la rentabilité à l'entreprise par le biais d'un contrôle très serré 
sur les recevables.


Plan sommaire du cours

1 - Mesurer l'impact des retards de paiement sur la trésorerie

A. AU PLAN FINANCIER
B. AU PLAN COMMERCIAL

2 - Diagnostiquer son propre département de recouvrement

A. Inventaire des Situations courantes de recouvrement
B. Inventaire de l'arsenal des outils et techniques de recouvrement
C. INVENTAIRE AVEC LES BONNES PRATIQUES DU SECTEUR, PAR TYPE DE CLIENTS
D. CONNAÎTRE SON CLIENT (SITUATION ÉCONOMIQUE - FRÉQUENCE ET VOLUME D'ACHATS)
E. CONNAÎTRE SES CONCURRENTS COMMERCIAUX : LEURS POLITIQUES, LEURS PRIX, ETC..
F. CONNAÎTRE SES POLITIQUES ET SES MARGES DE MANOUVRE
G. DÉTERMINER LES LEVIERS EMOTIONNELS CÔTÉ CLIENTS DIFFICILE
H. DÉTERMINER LES LEVIERS EMOTIONNELS A PRENDRE EN CONSIDERATION POUR ÊTRE 
EFFICACE A L'INTERNE

3 - BÂTIR UNE STRATÉGIE DE COLLECTION POUR MINIMISER LES MAUVAISES CRÉANCES

A. IDENTIFIER LES MAUVAIS CLIENTS (RÉPERTORIER, CATÉGORISER)
B. IDENTIFIER LES RISQUES (AMPLEUR ET STATISTIQUES)
C. DÉTERMINER UN RATIO RECEVABLE VS VENTES SOUHAITABLE, ACCEPTABLE ET CRITIQUE

4 - SAVOIR AGIR EN MATIÈRE DE RECOUVREMENT à L'AMIABLE

A. DÉTERMINER DES INCITATIFS POUR LES PAYEURS RAPIDES ET DES PÉNALITÉS POUR LES 
RETARDATAIRES 
EN COLLABORATION AVEC LE SERVICE DES VENTES (EX : PERTE DE PRIVILÈGES)

5 - LIMITER LES CAS DE RECOUVREMENT JUDICIAIRE

A. RÉDIGER DES CONDITIONS GENERALES DE VENTE EFFICACES
B. ORGANISER L'INFORMATION COMMERCIALE POUR FAIRE LA PREUVE DE LA CREANCE
C. ESTIMER, NÉGOCIER, IMPOSER SON DELAIS DE REGLEMENT AU CLIENT

6 - COMMENT IDENTIFIER LES ACTEURS ET JURIDICTIONS COMPETENTES ?

A. PAR QUELLES AUTORITES JUDICAIRES ?
B. POUR QUELLES ACTIONS ?
C. POUR QUELS COÛTS ?
D. POUR QUELS RESULTATS ?
E. POUR QUELLES CONSEQUENCES ?

7 - ANTICIPER ET GERER LA FAILLITE D'UN CLIENT

A. LES INDICES PRÉCURSEURS
B. MESURER ET NOTER LE RISQUE CLIENT
C. CRÉER PLUSIEURS SCÉNARIOS POUR PRENDRE LES BONNES DÉCISIONS

PÉDAGOGIE :

ÉTUDES DE CAS ET EXERCICES SUR CHACUN DES CHAPITRES CI-DESSUS.


MÉTHODOLOGIE DE L'ENSEIGNEMENT

Apports méthodologiques, exercices pratiques et mises en situation, complétées 
et enrichies 
de partage d'expériences vécues et de témoignage d'expert. Travail et 
discussions à partir des cas 
présentés par les participants.

Visitez notre site internet
Dates et Lieux De La Formation:

Région de Montréal:
Les 11 et 12 décembre 2007
Hôtel Sheraton, 2440, Autoroute des Laurentides, Laval

Région de Québec :
Les 24 et 25 janvier 2008
Hôtel Des Gouverneurs, 3030 boulevard Laurier Ste-Foy

N.B. Nombre de places limitées 15 Personnes

Pour inscription, veuillez contacter Mme Maryse Morin au 1.877.726.2238
 

1- Si vous souhaitez recevoir nos offres de formation,  cliquez ici: 
http://content.dynamicmessenger.com/compufinder/?o8zOpXmO-cWBCaKks0hmOHhaB5o

2- Si vous souhaitez vous retirer definitivement de notre base de donnees, 
cliquez ici: 
http://content.dynamicmessenger.com/compufinder/?o8zOpXmO-cWBCaKks0hmOHhaB5o
___
freebsd-stable@freebsd.org mailing list
http://lists.freebsd.org/mailman/listinfo/freebsd-stable
To unsubscribe, send any mail to [EMAIL PROTECTED]