TAC, in conjunction with the design engineer is your best resource for
this. Raise the severity of the call. To me, this is a system down
situation.
On Fri, Mar 28, 2008 at 2:16 PM, Max Krone [EMAIL PROTECTED] wrote:
Hello,
I know this is off topic but was hoping someone could give me some
direction. We have a Cisco Call Manager VOIP phone system with a Cisco
Contact Manager call center server. Since the implementation about two
months ago we have experienced an issue where if all of the call center
agents are on the phone, the majority of incoming calls are disconnected
while waiting in the queue. This has led to some very unhappy customers and
our management is grumbling. Our phone vendor has issued a TAC with Cisco
which has led to some configuration changes and and IOS upgrade but the
problem has not been solved, or even improved for that matter.
Does anyone have any recommendations of troubleshooting resources or have
run into a similar problem and can give me some options of things to check.
Thanks and happy Friday!
Max
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