[otrs] POP3 pickups not working

[Roberto Moreno]

Did you find the solution to this i am having the same problem?
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[otrs] (no subject)

[Dan King]

I have perl 5.6 and 5.8 installed on a Unix comptuer. The $PATH variable 
references perl version 5.8 and I have confirmed that by running perl -v. The 
problem I am having is that when I run otrs.checkModules I do not see any of 
the modules I have already installed in perl. Such as DBI and Date::Format. If 
I run perl otrs.checkModules then I receive the correct output. What I have 
found is that otrs.checkModules somehow runs perl version 5.6.

 

Does anyone know how to fix it so it uses the perl that is references in the 
PATH variable?

 

Thanks for the help.

 

Dan King
Software Developer
Canadian Resident Matching Service
613.237.0075  ext. 241
(Toll free) 877.CARMS.42
171 Nepean Street, Suite 300
Ottawa, ON, CANK2P 0B4
www.carms.ca  



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Re: [otrs] AgentTicketPrint using command line ?

[Damien BASTIE]

Hi,

I'm trying to generate a PDF file for each Ticket that are in state  
"closed"


Is There any way to use  
http://myotrs.com/otrs/index.pl? 
Action=AgentTicketPrint&TicketID=[ID_NUMBER] to get and store the PDF  
file without using webinterface ?


For information i've found an ugly solution by using "curl"

curl -L -d  
"Lang=fr&User=$agentuser&Password=agentpassword&Action=Login"  
"https://myotrs.com/otrs/index.pl? 
Action=AgentTicketPrint&TicketID=$ticketid" -o $ticketnumber.pdf


Damien BASTIE

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RE: [otrs] State of OTRS 2.2 translations

[Carlos Oyarzabal]

Hi Martin,
Attached you will find the Spanish translation.

Some notes:
  At line 214: "Timeover", it could be "Tiempo Agotado" or "Vencimiento"; I
did use "Vencimiento".
  At line 367: "CustomerUserLogin", it could be "Login de Usuario Cliente";
I dont know if spaces are allowed; I didnt change it.
  At line 507: "CompanyTickets",  it could be "TicketsCompañía"; I dont know
if spaces are allowed; I did write it without spaces.
  At line 618: "GenericAgent", it could be "AgenteGenérico"; I did write so,
but Spanish speakers can understand perfectly as "GenericAgent".
  At line 634: "TicketFreeFields", it could be "CamposLibresDeTicket"; I did
write so, but for Spanish speakers "CamposLibres" is enough.
  At line 711: "Changelog", it could be "Bitácora de Cambios"; no changes;
Spanish speakers can understand perfectly as "Changelog".
  At line 713: "FileList", same as previous line.
  At line 725: Line did start with "Of couse..."; Must it be "Of course..."?
I did translate usin "Of couRse".
  At line 744 and 758: "Fingerprint" and "Filername"; same as lines 711 &
713; no changes were made.
  At line 762: "Set", it was translated as "Ajustar". Some regions use:
"Ajustar", other "Poner". But "Ajustar" is best known.

If you have any questions/doubts I am ready to answer.

I did change the file name just to avoid merge with others. 

Very pleased to help.

Carlos
México 

-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Martin
Edenhofer
Enviado el: Lunes, 18 de Junio de 2007 03:33 a.m.
Para: otrs@otrs.org
Asunto: [otrs] State of OTRS 2.2 translations

Hi all,

a long time is over and we are at the end of the OTRS 2.2 beta time line.

So it's time to send the current OTRS translation state to you to show
where help for OTRS is needed.   :)

Most of the translation files needed to be updated. Here is the current
state:

ar_SA   64.52% -> need to be updated
bg  99.01% -> need to be updated
cz  59.61% -> need to be updated
da  87.55% -> need to be updated
de  100.00% -> finished!
el  78.23% -> need to be updated
es  87.24% -> need to be updated
fa  79.95% -> need to be updated
fi  49.28% -> need to be updated
fr  76.46% -> need to be updated
hu  66.29% -> need to be updated
it  75.25% -> need to be updated
nb_NO   80.71% -> need to be updated
nl  70.77% -> need to be updated
pl  59.38% -> need to be updated
pt  79.12% -> need to be updated
pt_BR   90.13% -> need to be updated
ru  66.89% -> need to be updated
sk_SK   59.53% -> need to be updated
sv  57.96% -> need to be updated
zh_CN   76.92% -> need to be updated

It would be very nice if you could help to updated your language (just
send it back to me   :)   )!

The current files can be found in the latest beta release under
http://cvs.otrs.org/viewvc.cgi/otrs/Kernel/Language/

PS: A daily new list can be found at http://users.otrs.com/~me/i18n/

Many thanks for all your help!   :-)

  -Martin

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
  Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
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es-translatedbycarlosoyarzabal.pm
Description: Binary data
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[otrs] mulitiple attachments

[Emily Flynn]

Hi,

 

I'm entering some articles into our FAQ, but I can only seem to attach one
file per article.  Is there anyway around this as I'm trying to use
screenshots and it's a bit limiting if I can only attach one!

 

 

Thanks

 

-Emily

 

 

 

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[otrs] AgentTicketPrint using command line ?

[Damien BASTIE]

Hi,

I'm trying to generate a PDF file for each Ticket that are in state  
"closed"


Is There any way to use  
http://myotrs.com/otrs/index.pl? 
Action=AgentTicketPrint&TicketID=[ID_NUMBER] to get and store the PDF  
file without using webinterface ?


Thanks,

Damien BASTIE

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[otrs] Configure GenericAgent to set Watcher/Responsible

[Gabriele D'Andrea]

I need to automatically set the Responsible for specific tickets, and set some 
agents as Watchers as well.
I enabled Responsible and Ticket Watcher features, and I'm trying to configure 
the Generic Agent, but don't know where to look for.
I mean: I know how to enable and configure Generic Agent, either in the Admin 
Area or configuring the GenericAgent.pm file, but I ignore the specific 
parameters related to Ticket Watcher and Responsible

Can somebody help?

-- 
Gabriele D'Andrea
Tel. +39 085 9431161 . Fax +39 085 9431162 . [EMAIL PROTECTED]
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