Re: [otrs] Error in otrs 2.4
Good, glad it works! Do you receive an error message now after login in? I now get an error: Error: Module Kernel/Output/HTML/NavBarTicketBulkAction.pm not found! ERROR: OTRS-CGI-99 Perl: 5.8.8 OS: linux Time: Sat Apr 25 18:03:37 2009 Message: Module Kernel/Output/HTML/NavBarTicketBulkAction.pm not found! Traceback (3428): Module: Kernel::Output::HTML::Layout::NavigationBar (v1.142) Line: 3273 Module: Kernel::Modules::AgentTicketQueue::Run (v1.66) Line: 116 Module: Kernel::System::Web::InterfaceAgent::Run (v1.42) Line: 826 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 gr, Frans From: Lucio de Aquino Marinho [mailto:aqu...@ecosistemas.com.br] Sent: zaterdag 25 april 2009 18:24 To: Frans Stekelenburg Subject: Re: [otrs] Error in otrs 2.4 Thanks My friend now it is working withou problems , the solve below [r...@otrs Config]# ipcs - Segmentos da memória compartilhada - chave shmid proprietário perms bytes nattch status 0x02a6232a 0 root 7771 0 0x02a622c6 32769 root 7774096 0 -- Arrays de semáforos -- chave semid proprietário perms nsems 0x 229376 apache6001 0x 262145 apache6001 0x 294914 apache6001 - Filas de mensagens -- chave msqid proprietário perms bytes usados mensagens [r...@otrs Config]# ipcrm -m 0 [r...@otrs Config]# ipcs - Segmentos da memória compartilhada - chave shmid proprietário perms bytes nattch status 0x02a622c6 32769 root 7774096 0 -- Arrays de semáforos -- chave semid proprietário perms nsems 0x 229376 apache6001 0x 262145 apache6001 0x 294914 apache6001 - Filas de mensagens -- chave msqid proprietário perms bytes usados mensagens [r...@otrs Config]# ipcrm -m 32769 [r...@otrs Config]# ipcs - Segmentos da memória compartilhada - chave shmid proprietário perms bytes nattch status -- Arrays de semáforos -- chave semid proprietário perms nsems 0x 229376 apache6001 0x 262145 apache6001 0x 294914 apache6001 - Filas de mensagens -- chave msqid proprietário perms bytes usados mensagens Frans Stekelenburg escreveu: Lucido, Probably there should be added a cleaning up of shared memory in code. I experienced the exact same thing in my test VM instance running Fedora release 7 (Moonshine). You can fix this either by a reboot, or by removing still allocated shared memory. If you log in to your server (assuming linux), as root, run 'ipcs' and you will see still sh mem of otrs: # ipcs -- Shared Memory Segments keyshmid owner perms bytes nattch status 0x02a62383 0 otrs 7771 0 0x02a6231f 32769 otrs 7774096 0 -- Semaphore Arrays keysemid owner perms nsems 0x 163840 apache6001 0x 196609 apache6001 0x 229378 apache6001 -- Message Queues keymsqid owner perms used-bytes messages The ones of owner 'otrs' can be removed when you are sure apache and otrs is not running. # ipcrm -m 0 # ipcrm -m 32769 I started mysqld, httpd, and otrs services after this and got the good ol' login screen. gr, Frans From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lucio de Aquino Marinho Sent: zaterdag 25 april 2009 01:37 To: User questions and discussions about OTRS. Subject: [otrs] Error in otrs 2.4 Hello for all I got some errors when i tryed to install the 2.4 otrs version --> in the browser Software error: Bad address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line 229. --> in the log tail -f servicedeskhml-error.log [Fri Apr 24 20:03:10 2009] [error] [client ] ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: linux Time: Fri Apr 24 20:03:10 2009 [Fri Apr 24 20:03:10 2009] [error] [client xxx] [Fri Apr 24 20:03:10 2009] [error] [client 1xxx] Message: Can't remove shm for log: Operation not permitted [Fri Apr 24 20:03:10 2009] [error] [client xxx] [Fri Apr 24 20:03:10 2009] [error] [client xxx] Traceback (2641): [Fri Apr 24 20:03:10 2009] [error] [client xxx]Module: Kernel::System::Log::CleanUp (v1.59) Line: 253 [Fri Apr 24 20:03:10 2009] [error] [client ]Module:
Re: [otrs] Error in otrs 2.4
Lucido, Probably there should be added a cleaning up of shared memory in code. I experienced the exact same thing in my test VM instance running Fedora release 7 (Moonshine). You can fix this either by a reboot, or by removing still allocated shared memory. If you log in to your server (assuming linux), as root, run 'ipcs' and you will see still sh mem of otrs: # ipcs -- Shared Memory Segments keyshmid owner perms bytes nattch status 0x02a62383 0 otrs 7771 0 0x02a6231f 32769 otrs 7774096 0 -- Semaphore Arrays keysemid owner perms nsems 0x 163840 apache6001 0x 196609 apache6001 0x 229378 apache6001 -- Message Queues keymsqid owner perms used-bytes messages The ones of owner 'otrs' can be removed when you are sure apache and otrs is not running. # ipcrm -m 0 # ipcrm -m 32769 I started mysqld, httpd, and otrs services after this and got the good ol' login screen. gr, Frans From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Lucio de Aquino Marinho Sent: zaterdag 25 april 2009 01:37 To: User questions and discussions about OTRS. Subject: [otrs] Error in otrs 2.4 Hello for all I got some errors when i tryed to install the 2.4 otrs version --> in the browser Software error: Bad address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line 229. --> in the log tail -f servicedeskhml-error.log [Fri Apr 24 20:03:10 2009] [error] [client ] ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: linux Time: Fri Apr 24 20:03:10 2009 [Fri Apr 24 20:03:10 2009] [error] [client xxx] [Fri Apr 24 20:03:10 2009] [error] [client 1xxx] Message: Can't remove shm for log: Operation not permitted [Fri Apr 24 20:03:10 2009] [error] [client xxx] [Fri Apr 24 20:03:10 2009] [error] [client xxx] Traceback (2641): [Fri Apr 24 20:03:10 2009] [error] [client xxx]Module: Kernel::System::Log::CleanUp (v1.59) Line: 253 [Fri Apr 24 20:03:10 2009] [error] [client ]Module: Kernel::System::Log::new (v1.59) Line: 104 [Fri Apr 24 20:03:10 2009] [error] [client 1xxx]Module: /opt/otrs-2.4/bin/cgi-bin/installer.pl (v1.29) Line: 52 [Fri Apr 24 20:03:10 2009] [error] [client xx] [Fri Apr 24 20:03:10 2009] [error] [client ] [Fri Apr 24 20:03:10 2009] installer.pl: Bad address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line 229. [Fri Apr 24 20:06:50 2009] [error] [client xxx] ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: linux Time: Fri Apr 24 20:06:50 2009 Anybody see some messages like this Thanks for all - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Error in otrs 2.4
Definitely. You may also want to check if you have the right user (rights) used, for OTRS, and webserver. This sounds like a permission problem using the shared memory functionon your linux system. [r...@otrs ~]# ipcs -m -- Shared Memory Segments keyshmid owner perms bytes nattch status 0x02a62383 0 otrs 7771 0 0x02a6231f 32769 otrs 7774096 0 Gr, Frans > > Hi! > > Have you filed a bugreport at http://bugs.otrs.org/ ? I think the > developers would be happy to get those bugreports... > > - Renee > > 2009] [error] [client 1xxx] Message: Can't remove shm for log: > > Operation not permitted - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] LDAP authentication not working
Hi, there are any entries in the otrs log? regards, Reto Emily Flynn wrote: Hi, I can't seem to get LDAP authentication working for customer users. It is a Windows 2000 domain with 2 domain controllers. Can anyone see where I might be going wrong...? Thanks Emily # # # Customer LDAP Authentication # # # #Enable LDAP authentication for Customers / Users $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'xx.xxx.xx.xx'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=user,ou=dublin,dc=int,dc=domain,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; #The following is valid but would only be necessary if the #anonymous user do NOT have permission to read from the LDAP tree # $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrsldap'; # $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password'; #CustomerUser #(customer user database backend and settings) $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'xx.xxx.xx.xx', BaseDN => 'ou=user,ou=dublin,dc=int,dc=domain,dc=com', SSCOPE => 'sub', UserDN =>'otrsldap', UserPw => 'password', }, # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], #[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; #Add the following lines when only users are allowed to login if they reside in the spicified security group #Remove these lines if you want to provide login to all users specified in the User Base DN #example: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=BaseOU, dc=example, dc=com'; $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=OTRS_Users,OU=Security Groups,OU=Dublin,DC=int,DC=domain,DC=com'; $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member'; $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN' - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Error in otrs 2.4
Hi! Have you filed a bugreport at http://bugs.otrs.org/ ? I think the developers would be happy to get those bugreports... - Renee Lucio de Aquino Marinho schrieb: > > Hello for all > > I got some errors when i tryed to install the 2.4 otrs version > > --> in the browser > > > Software error: > > Bad address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line > 229. > > --> in the log > > tail -f servicedeskhml-error.log [Fri Apr 24 20:03:10 2009] [error] > [client ] ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: linux Time: Fri > Apr 24 20:03:10 2009 > [Fri Apr 24 20:03:10 2009] [error] [client xxx] [Fri Apr 24 20:03:10 > 2009] [error] [client 1xxx] Message: Can't remove shm for log: > Operation not permitted > [Fri Apr 24 20:03:10 2009] [error] [client xxx] [Fri Apr 24 20:03:10 > 2009] [error] [client xxx] Traceback (2641): [Fri Apr 24 20:03:10 2009] > [error] [client xxx]Module: Kernel::System::Log::CleanUp (v1.59) > Line: 253 > [Fri Apr 24 20:03:10 2009] [error] [client ]Module: > Kernel::System::Log::new (v1.59) Line: 104 > [Fri Apr 24 20:03:10 2009] [error] [client 1xxx]Module: > /opt/otrs-2.4/bin/cgi-bin/installer.pl (v1.29) Line: 52 > [Fri Apr 24 20:03:10 2009] [error] [client xx] [Fri Apr 24 20:03:10 > 2009] [error] [client ] [Fri Apr 24 20:03:10 2009] installer.pl: Bad > address at /opt/otrs-2.4/bin/cgi-bin/../../Kernel/System/Log.pm line 229. > [Fri Apr 24 20:06:50 2009] [error] [client xxx] ERROR: OTRS-Installer-10 > Perl: 5.8.8 OS: linux Time: Fri Apr 24 20:06:50 2009 > > > Anybody see some messages like this > > Thanks for all > > > > > > > > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Does anybody have used any none-European language in graphical reports?
Hi everybody, Some kind of reports (stats) are generated as graphic files like bar charts or pie charts. In these reports there is some texts to describe the report. I'm wondering if anybody have used non-European languages like Japanese, Persian (Farsi), Arabic, Hebrew, etc in these reports? In my case I'm using Persian (Farsi) but rendered graphics files display the text incorrect. A full history of problem is recorded here (a sample picture also included): http://afsharm.blogspot.com/2009/04/otrs-gd-library-and-persian-support.html Does anybody have any experience? Kind Regards, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/