Re: [RE-wrenches] Ideas and help please. Solar Edge nightmare

2024-07-10 Thread Tom McCalmont via RE-wrenches 
Peter,
I had a similar situation with my own personal installation — SolarEdge 7.6 
plus RESU-10H.  Replaced the battery, which worked for a minute.  Replaced the 
inverter, which also worked for a minute.  Replaced the battery a second time.  
Replaced the SolarEdge a second time.  Finally, everything worked.  It was the 
first replaced inverter that was at fault, although I never got SE to admit it. 
 When it arrived, the box was kinda beat up, and the inverter looked used.  I 
suspect it had come back from another customer and SE just shipped it back out 
again to someone else (me).  The second inverter was a new one and worked 
correctly.

If you can get someone to answer the phone, try to get SE to replace the 
inverter.  The chances that your problems are because of an unshielded CAT 5 
cable are between zero and none.

Hope that helps.

Tom McCalmont
CEO, Paired Power
pairedpower.com  | LinkedIn 

(650) 701-7247

> On Jul 10, 2024, at 3:20 PM, Peter Giroux via RE-wrenches 
>  wrote:
> 
>   Hi my fellow wrenchers, need some help with an older SolarEdge Storedge 
> system.  System has  14 kw solar, two 7.6 Storedge inverters and each 
> inverter has one LG RESU 10 battery. System was installed 6 to 7 years ago 
> and has worked great until the LG’s started acting up. LG replaced them and 
> in the interim one of the 7.6’s went down. SE replaced it. Everything has 
> been up and running for 12 months, SE did all the required firmware updates, 
> batteries and inverters when we finished replacing batteries and inverter.
>  
>   So, the problem is the system comes out of program every 3 to 5 days and 
> luckily my customer knows how to reengage it and reprogram the system ( total 
> consumption ). We have been calling SE Support for months and it hit a peak 
> two weeks ago. They are telling us we need shielded 600Volt CAT5 twisted pair 
> wire for all the comms. We have shielded cat non twisted pair, the wire they 
> had us install 6 years ago ( which has worked just fine. When I asked the 
> tech do I use one or both of a twisted pair he said just one. I asked what is 
> the difference from the wire we are using if you are asking us to use just 
> one of each twisted pair. They could not answer and when asked to get a more 
> senior tech they said until we had shielded cat 5 twisted pair installed we 
> could no longer speak with them.
>  
>   I found some 600 volt, shielded cat 5 twisted pair and installed one 
> section, from one inverter to it battery. Took forever to separate the 
> twisted pair, strip one and insert it. System is now Buggier than it was.
>  
>   The tech could not explain why the system has worked well for 6 years with 
> the shielded single wire and after replacing a inverter and the batteries it 
> is now throwing the programing, just demanded the 600 volt, cat 5 shielded 
> wire.
>  
>   So folks, my apologies for rambling by both my customer and I are at our 
> wits end. We have reached out to the head of tech support but only crickets. 
> Any and all help or ideas appreciated.
>  
> Thx
> Peter Giroux
> American Solar
> Norcross Ga
> 678 525 0468
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Re: [RE-wrenches] Ideas and help please. Solar Edge nightmare

2024-07-10 Thread Peter Giroux via RE-wrenches 
Yes sir

 

From: RE-wrenches  On Behalf Of Dave 
Angelini Offgrid Solar via RE-wrenches
Sent: Wednesday, July 10, 2024 6:43 PM
To: RE-wrenches 
Cc: Dave Angelini Offgrid Solar 
Subject: Re: [RE-wrenches] Ideas and help please. Solar Edge nightmare

 

You are talking about the LG RESU10  H   right?

 

 
Dave Angelini Offgrid Solar
"we go where powerlines don't"
      
https://offgridsolar1.com/   
e-mail  offgridso...@sti.net  
text 209 813 0060

 

On 2024-07-10 3:20 pm, Peter Giroux via RE-wrenches wrote:

  Hi my fellow wrenchers, need some help with an older SolarEdge Storedge 
system.  System has  14 kw solar, two 7.6 Storedge inverters and each inverter 
has one LG RESU 10 battery. System was installed 6 to 7 years ago and has 
worked great until the LG’s started acting up. LG replaced them and in the 
interim one of the 7.6’s went down. SE replaced it. Everything has been up and 
running for 12 months, SE did all the required firmware updates, batteries and 
inverters when we finished replacing batteries and inverter.

 

  So, the problem is the system comes out of program every 3 to 5 days and 
luckily my customer knows how to reengage it and reprogram the system ( total 
consumption ). We have been calling SE Support for months and it hit a peak two 
weeks ago. They are telling us we need shielded 600Volt CAT5 twisted pair wire 
for all the comms. We have shielded cat non twisted pair, the wire they had us 
install 6 years ago ( which has worked just fine. When I asked the tech do I 
use one or both of a twisted pair he said just one. I asked what is the 
difference from the wire we are using if you are asking us to use just one of 
each twisted pair. They could not answer and when asked to get a more senior 
tech they said until we had shielded cat 5 twisted pair installed we could no 
longer speak with them.

 

  I found some 600 volt, shielded cat 5 twisted pair and installed one section, 
from one inverter to it battery. Took forever to separate the twisted pair, 
strip one and insert it. System is now Buggier than it was.

 

  The tech could not explain why the system has worked well for 6 years with 
the shielded single wire and after replacing a inverter and the batteries it is 
now throwing the programing, just demanded the 600 volt, cat 5 shielded wire.

 

  So folks, my apologies for rambling by both my customer and I are at our wits 
end. We have reached out to the head of tech support but only crickets. Any and 
all help or ideas appreciated.

 

Thx

Peter Giroux

American Solar

Norcross Ga

678 525 0468

 

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Re: [RE-wrenches] Ideas and help please. Solar Edge nightmare

2024-07-10 Thread Dave Angelini Offgrid Solar via RE-wrenches 

You are talking about the LG RESU10  H   right?

Dave Angelini Offgrid Solar
"we go where powerlines don't"
   [1]https://offgridsolar1.com/ [2]  [1]
e-mail  offgridso...@sti.net
text 209 813 0060

On 2024-07-10 3:20 pm, Peter Giroux via RE-wrenches wrote:

Hi my fellow wrenchers, need some help with an older SolarEdge Storedge 
system.  System has  14 kw solar, two 7.6 Storedge inverters and each 
inverter has one LG RESU 10 battery. System was installed 6 to 7 years 
ago and has worked great until the LG's started acting up. LG replaced 
them and in the interim one of the 7.6's went down. SE replaced it. 
Everything has been up and running for 12 months, SE did all the 
required firmware updates, batteries and inverters when we finished 
replacing batteries and inverter.


So, the problem is the system comes out of program every 3 to 5 days 
and luckily my customer knows how to reengage it and reprogram the 
system ( total consumption ). We have been calling SE Support for 
months and it hit a peak two weeks ago. They are telling us we need 
shielded 600Volt CAT5 twisted pair wire for all the comms. We have 
shielded cat non twisted pair, the wire they had us install 6 years ago 
( which has worked just fine. When I asked the tech do I use one or 
both of a twisted pair he said just one. I asked what is the difference 
from the wire we are using if you are asking us to use just one of each 
twisted pair. They could not answer and when asked to get a more senior 
tech they said until we had shielded cat 5 twisted pair installed we 
could no longer speak with them.


I found some 600 volt, shielded cat 5 twisted pair and installed one 
section, from one inverter to it battery. Took forever to separate the 
twisted pair, strip one and insert it. System is now Buggier than it 
was.


The tech could not explain why the system has worked well for 6 years 
with the shielded single wire and after replacing a inverter and the 
batteries it is now throwing the programing, just demanded the 600 
volt, cat 5 shielded wire.


So folks, my apologies for rambling by both my customer and I are at 
our wits end. We have reached out to the head of tech support but only 
crickets. Any and all help or ideas appreciated.


Thx

Peter Giroux

American Solar

Norcross Ga

678 525 0468
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Links:
--
[1] http://members.sti.net/offgridsolar/
[2] https://offgridsolar1.com/___
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[RE-wrenches] Ideas and help please. Solar Edge nightmare

2024-07-10 Thread Peter Giroux via RE-wrenches 
  Hi my fellow wrenchers, need some help with an older SolarEdge Storedge
system.  System has  14 kw solar, two 7.6 Storedge inverters and each
inverter has one LG RESU 10 battery. System was installed 6 to 7 years ago
and has worked great until the LG's started acting up. LG replaced them and
in the interim one of the 7.6's went down. SE replaced it. Everything has
been up and running for 12 months, SE did all the required firmware updates,
batteries and inverters when we finished replacing batteries and inverter.

 

  So, the problem is the system comes out of program every 3 to 5 days and
luckily my customer knows how to reengage it and reprogram the system (
total consumption ). We have been calling SE Support for months and it hit a
peak two weeks ago. They are telling us we need shielded 600Volt CAT5
twisted pair wire for all the comms. We have shielded cat non twisted pair,
the wire they had us install 6 years ago ( which has worked just fine. When
I asked the tech do I use one or both of a twisted pair he said just one. I
asked what is the difference from the wire we are using if you are asking us
to use just one of each twisted pair. They could not answer and when asked
to get a more senior tech they said until we had shielded cat 5 twisted pair
installed we could no longer speak with them.

 

  I found some 600 volt, shielded cat 5 twisted pair and installed one
section, from one inverter to it battery. Took forever to separate the
twisted pair, strip one and insert it. System is now Buggier than it was.

 

  The tech could not explain why the system has worked well for 6 years with
the shielded single wire and after replacing a inverter and the batteries it
is now throwing the programing, just demanded the 600 volt, cat 5 shielded
wire.

 

  So folks, my apologies for rambling by both my customer and I are at our
wits end. We have reached out to the head of tech support but only crickets.
Any and all help or ideas appreciated.

 

Thx

Peter Giroux

American Solar

Norcross Ga

678 525 0468

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