Re: [rt-users] How to create ticket without log in using CommandBy MAil

2016-01-20 Thread vahid Khorasani via rt-users 
--- Begin Message ---

To who my users must their emails Dumitru ??
I mean which email address is responsible for taking user emails and 
converting them into tickets ??:-\ :-\ :-[


On 01/16/2016 08:11 PM, Dumitru Catalin wrote:
First, in RT_SiteConfig.pm you need to define your address like: Set( 
$CorrespondAddress, 'r...@organizationdomain.ro 
<mailto:r...@organizationdomain.ro>');
Set( $CommentAddress, 'comm...@organizationdomain.ro 
<mailto:%27comm...@organizationdomain.ro>'); then, if you use postfix, 
you need to create aliases in /etc/aliases for queue like:


rt-testqueue:  "|/opt/rt4/bin/rt-mailgate --queue testqueue 
--action correspond --url http://organizationdomain.ro;
comment-testqueue:"|/opt/rt4/bin/rt-mailgate --queue testqueue 
--action comment --url http://organizationdomain.ro;


After this settings restart httpd and postfix.




În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users 
<rt-users@lists.bestpractical.com 
<mailto:rt-users@lists.bestpractical.com>> a scris:


Hi
I' m working on a project to let lots of external users to create
tickets anytime the deal with a problem and my support team start
working on it to solve it ,but I don't have any user accounts for them
neither in my RT local database nor in my LDAP ( and absolutely I
don't
wanna have any ;-) ).
I installed CommandByMail extension on my RT and I also enabled it
in my
RT_SiteConfig.pm file but it doesn't work.
I have two questions:
1-To whom these external users must send their mail (I mean what email
address)??
2-Should I add anything special in my RT_SiteConfig.pm ??



--- End Message ---

Re: [rt-users] "RT::Authen::ExternalAuth".

2016-01-15 Thread Vahid Khorasani via rt-users 
--- Begin Message ---
Hi
That's the concern that I had about one month ago , but I totally solved it and 
I 'll be glad to help you solve it sooner that I could :)
Yes you can have both of them at the same time by adding the following line in 
your RT_SiteConfig.pm:
set ($AuthMethods, ['LDAP' , Internal']);

I,ll be happy if you let me know the result 
Good Luck

-Original Message-
From: "ggamache" 
Sent: ‎15/‎01/‎2016 17:28
To: "rt-users@lists.bestpractical.com" 
Subject: [rt-users] "RT::Authen::ExternalAuth".

Question on "RT::Authen::ExternalAuth".
I've set the ExternalAuth and it worked
Is there a way to have both auth External and still be able to log with the
internal DB ? 

regards,
Ghis





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--- End Message ---

[rt-users] How to create ticket without log in using CommandBy MAil

2016-01-15 Thread vahid Khorasani via rt-users 
--- Begin Message ---

Hi
I' m working on a project to let lots of external users to create 
tickets anytime the deal with a problem and my support team start 
working on it to solve it ,but I don't have any user accounts for them 
neither in my RT local database nor in my LDAP ( and absolutely I don't 
wanna have any ;-) ).
I installed CommandByMail extension on my RT and I also enabled it in my 
RT_SiteConfig.pm file but it doesn't work.

I have two questions:
1-To whom these external users must send their mail (I mean what email 
address)??

2-Should I add anything special in my RT_SiteConfig.pm ??
--- End Message ---