Re: [rt-users] How to create ticket without log in using CommandBy MAil

[vahid Khorasani via rt-users]

--- Begin Message ---

To who my users must their emails Dumitru ??

I mean which email address is responsible for taking user emails and converting them into tickets ??:-\ :-\ :-[

On 01/16/2016 08:11 PM, Dumitru Catalin wrote:

First, in RT_SiteConfig.pm you need to define your address like: Set( $CorrespondAddress, 'r...@organizationdomain.ro <mailto:r...@organizationdomain.ro>'); Set( $CommentAddress, 'comm...@organizationdomain.ro <mailto:%27comm...@organizationdomain.ro>'); then, if you use postfix, you need to create aliases in /etc/aliases for queue like:

rt-testqueue: "|/opt/rt4/bin/rt-mailgate --queue testqueue --action correspond --url http://organizationdomain.ro"; comment-testqueue: "|/opt/rt4/bin/rt-mailgate --queue testqueue --action comment --url http://organizationdomain.ro";

After this settings restart httpd and postfix.

În sâm., 16 ian. 2016 la 09:50, vahid Khorasani via rt-users <rt-users@lists.bestpractical.com <mailto:rt-users@lists.bestpractical.com>> a scris:

    Hi
    I' m working on a project to let lots of external users to create
    tickets anytime the deal with a problem and my support team start
    working on it to solve it ,but I don't have any user accounts for them
    neither in my RT local database nor in my LDAP ( and absolutely I
    don't
    wanna have any ;-) ).
    I installed CommandByMail extension on my RT and I also enabled it
    in my
    RT_SiteConfig.pm file but it doesn't work.
    I have two questions:
    1-To whom these external users must send their mail (I mean what email
    address)??
    2-Should I add anything special in my RT_SiteConfig.pm ??

--- End Message ---