Hi Kenn,
I don't think that there's an easy solution without changing RT code to
prevent the change earlier. At least I haven't found anything about it
in the list or wiki. I have similar requirements here and solved it with
setting back the newValue to oldValue, e.g. if the user shouldn't have
the possibility to set a combo box back to work in progress once he
changed it to work done. It's not the best solution (and I still try
to get rid of the RT message changed to 'work in progress' although
there were no visible changes for the user) but it works.
If there's a solution to catch changes before changing the CF (like
described by Kenn), I would be interested in it too.
Regards,
Ben
Kenneth Crocker wrote:
To all,
I have a Custom Field that has two values, Yes and No. I have
granted ModifyCustomField to a certain group. When someone of that
group modifies that CF, I want to disallow or stop that update
from occuring if the ticket owner is the same person modifying the CF.
Is that really possible? I've been assuming that when a custom
condition checked the NewValue, the NewValue was already a fact,
set in stone. Is my assumption correct? If so, I could create a scrip
to undo the change, but that seems a bit bulky and I would prefer to
stop the change before it is completed. Any help??? Thanks.
Kenn
LBNL
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