Re: [rt-users] Help with rt-mailgate
Kevin, Yep. I figured that. At least it will get me on the right track. Thanks. Kenn LBNL On Mon, Aug 9, 2010 at 7:57 AM, Kevin Falcone wrote: > On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote: > >Kevin, > > > >Thanks for the reply. Let me try to me a little more forthcoming on > the info. > >We have set up our RT session to use LDAP, and to NOT auto create. > >We had a ticket where the owner did a "reply" and added an outside > email address to the "Cc". > >This 'outside' person replied to the ticket and was getting DAEMON> about every hour > >on the hours or so. > >We bounced the RT session and that stopped it. > >From what I understand, our mailserver is 'polled' by RT to get any > new email sent and pulls > >it into RT-mailgate. There it tries to do whatever and is kicked out > due to either LDAP or > >privileges. All this sounds good so far. From that point, I'm trying > to figure out if it is > >sending itself a copy of that rejection and causing a loop. We don't > use "ParseCc's" so we > >didn't set the Regexp in our settings. I'm going to try that and see > if that stops the loop > >from happening. > >That's all I can figure at the moment. > >My questions was oriented around rt-mailgate in hopes of finding out > of it had some sort of > >re-generative of retry for a number of times or > something that I could set to > >make it happen only once. > > > >I'm thinking the REGexp setting will resolve the problem. > > Kenn > > It sounds like you're using fetchmail, but you don't say how fetchmail > is feeding mail into rt-mailgate. You really need to dig into your > mail logs and figure out what the error flow is. > > -kevin > > >On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone <[1] > falc...@bestpractical.com> wrote: > > > > On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: > > > We've had a particular situation come up a couple times now where > someone "outside" our > > > approved (LDAP) organization, was added as an 'other' Cc to a > reply email from RT. That > > person > > > then tried to do a reply back (into RT) and RT kicked it out, as > it should have. However, > > it > > > seems RT is continuing to send the error message over and over > (days). Is there a "for how > > > long" or a "X times" setting in rt-mailgate we can modify to stop > this endless error > > message? > > > > Kenn > > > > You've not really provided a lot to go on. Is the original mail > still > > in a postfix queue and being retried because rt-mailgate returns a > > TEMPFAIL error or something else? Without some actual data it is > > hard. > > -kevin > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at [2]http://rtbook.bestpractical.com > > > > References > > > >Visible links > >1. mailto:falc...@bestpractical.com > >2. http://rtbook.bestpractical.com/ > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with rt-mailgate
On Fri, Aug 06, 2010 at 08:20:25PM -0700, Kenneth Crocker wrote: >Kevin, > >Thanks for the reply. Let me try to me a little more forthcoming on the > info. >We have set up our RT session to use LDAP, and to NOT auto create. >We had a ticket where the owner did a "reply" and added an outside email > address to the "Cc". >This 'outside' person replied to the ticket and was getting DAEMON> about every hour >on the hours or so. >We bounced the RT session and that stopped it. >From what I understand, our mailserver is 'polled' by RT to get any new > email sent and pulls >it into RT-mailgate. There it tries to do whatever and is kicked out due > to either LDAP or >privileges. All this sounds good so far. From that point, I'm trying to > figure out if it is >sending itself a copy of that rejection and causing a loop. We don't use > "ParseCc's" so we >didn't set the Regexp in our settings. I'm going to try that and see if > that stops the loop >from happening. >That's all I can figure at the moment. >My questions was oriented around rt-mailgate in hopes of finding out of it > had some sort of >re-generative of retry for a number of times or something > that I could set to >make it happen only once. > >I'm thinking the REGexp setting will resolve the problem. Kenn It sounds like you're using fetchmail, but you don't say how fetchmail is feeding mail into rt-mailgate. You really need to dig into your mail logs and figure out what the error flow is. -kevin >On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone > <[1]falc...@bestpractical.com> wrote: > > On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: > > We've had a particular situation come up a couple times now where > someone "outside" our > > approved (LDAP) organization, was added as an 'other' Cc to a reply > email from RT. That > person > > then tried to do a reply back (into RT) and RT kicked it out, as it > should have. However, > it > > seems RT is continuing to send the error message over and over (days). > Is there a "for how > > long" or a "X times" setting in rt-mailgate we can modify to stop this > endless error > message? > > Kenn > > You've not really provided a lot to go on. Is the original mail still > in a postfix queue and being retried because rt-mailgate returns a > TEMPFAIL error or something else? Without some actual data it is > hard. > -kevin > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at [2]http://rtbook.bestpractical.com > > References > >Visible links >1. mailto:falc...@bestpractical.com >2. http://rtbook.bestpractical.com/ > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com pgpDZR8hyJGvv.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with rt-mailgate
Kevin, Thanks for the reply. Let me try to me a little more forthcoming on the info. We have set up our RT session to use LDAP, and to NOT auto create. We had a ticket where the owner did a "reply" and added an outside email address to the "Cc". This 'outside' person replied to the ticket and was getting about every hour on the hours or so. We bounced the RT session and that stopped it. >From what I understand, our mailserver is 'polled' by RT to get any new email sent and pulls it into RT-mailgate. There it tries to do whatever and is kicked out due to either LDAP or privileges. All this sounds good so far. >From that point, I'm trying to figure out if it is sending itself a copy of that rejection and causing a loop. We don't use "ParseCc's" so we didn't set the Regexp in our settings. I'm going to try that and see if that stops the loop from happening. That's all I can figure at the moment. My questions was oriented around rt-mailgate in hopes of finding out of it had some sort of re-generative of retry for a number of times or something that I could set to make it happen only once. I'm thinking the REGexp setting will resolve the problem. Kenn LBNL On Fri, Aug 6, 2010 at 12:36 PM, Kevin Falcone wrote: > On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: > >We've had a particular situation come up a couple times now where > someone "outside" our > >approved (LDAP) organization, was added as an 'other' Cc to a reply > email from RT. That person > >then tried to do a reply back (into RT) and RT kicked it out, as it > should have. However, it > >seems RT is continuing to send the error message over and over (days). > Is there a "for how > >long" or a "X times" setting in rt-mailgate we can modify to stop this > endless error message? > > Kenn > > You've not really provided a lot to go on. Is the original mail still > in a postfix queue and being retried because rt-mailgate returns a > TEMPFAIL error or something else? Without some actual data it is > hard. > > -kevin > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with rt-mailgate
On Wed, Aug 04, 2010 at 04:10:46PM -0700, Kenneth Crocker wrote: >We've had a particular situation come up a couple times now where someone > "outside" our >approved (LDAP) organization, was added as an 'other' Cc to a reply email > from RT. That person >then tried to do a reply back (into RT) and RT kicked it out, as it should > have. However, it >seems RT is continuing to send the error message over and over (days). Is > there a "for how >long" or a "X times" setting in rt-mailgate we can modify to stop this > endless error message? Kenn You've not really provided a lot to go on. Is the original mail still in a postfix queue and being retried because rt-mailgate returns a TEMPFAIL error or something else? Without some actual data it is hard. -kevin pgpoi8FQefSLz.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
