HelpDesk Support
Hi Please let me know your interest for this position Reply back with expected hourly rate Interview Mode- Phone/Skype Location: Harrisburg, PA Duration: 6+ months Rate: Open Job Description · Resource will be responsible to answer any and all questions regarding the desktop in use in BPOA. This includes all office product support as well as the BPOA specific systems support. · Documents the problem and all troubleshooting steps taken for each incident for · tracking purposes and future reference. · Performs hardware and software diagnostics to isolate and correct functional · problems. · Utilizes remote control software to troubleshoot desktop issues from a central · location · Provides technical assistance and support to employees in the use of a wide · variety of IT software and hardware devices. · Determines user training needs, prepares training materials, and conducts · training for users. · Installs and configures IT hardware and software on new workstations and · installs and configures hardware and software upgrades for new or existing · workstations. · Conducts tests on proposed and existing system hardware and software, and · recommends or performs minor repairs and adjustments or refers to the · appropriate service personnel for resolution. · Utilizes various techniques to test, troubleshoot, and identify reported network · connectivity and resource access problems. · Assists in monitoring the network and problems as they arise, and alerts higher · level specialists of network problems. · Diagnoses and troubleshoots localized IT hardware, software, and network · connectivity problems. · Installs, tests, and maintains network cabling found in a network · environment. · Sets up shared resources on the network, such as printers and access to file · servers within established procedures. · Resets passwords and unlocks user accounts for network users. · Maintains inventory of office IT resources for maintenance contract purposes, · prepares the necessary orders for repair, and monitors contractor performance. · Executes test plans for system and system components, analyzes outputs, and · ensures compatibility with requirements before implementation. · Participates in IT continuity of government tests and in risk assessment analysis · for systems and applications. · Troubleshoots telephone, voice mail, and other telecommunications related · problems. · Assists in installing and configuring videoconferencing systems within · established instructions and provides maintenance and operations support. · Answering level 1 technical question from the general public by phone of via an email about BPOA specific systems. Performs related work as required. The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. The Product Specialist may own part of a product, all of one, or several products depending on the nature of the product(s) and their use. The Product Specialist requires significant to expert experience and skills in the product supported. The Product Specialist will usually also have significant experience in the operating environment(s) (e.g., HP/UX, NT, MVS, etc.) on which the product is implemented. If the product is one that was internally developed, the supporting PS should also have most of the skills of a Programmer. The Product Specialist is responsible for collaborating with Technical Architecture Specialist, System Specialists, Programmers and vendors to ensure and enhance the use of the product and effect migration to new versions of a product. Role Description: · Actively contributes as an expert or actual designer. · Coordinates product design reviews to verify that design meets quality standards and functional/technical requirements. · Provides accurate estimates for design and programming efforts for system changes and enhancements. · Coordinates enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model. · Confirms that technical architecture will support all changes required by product enhancements. · Effectively leads product tests and trials. · Identifies appropriate business examples to illustrate key concepts / features. · Anticipates, identifie
PCLAN Helpdesk Support CT and NJ
Hi, Please find the requirement and send me updated resume ASAP Please send resumes to [EMAIL PROTECTED] just received this requirement – I don't have rate information but this is with TDBN – so any candidate will have to sign the right to represent form, and he/she can be submitted by any other company for ANY position!!! *Description:* Assist current PCLAN staff to provide on-site support to end-users, to resolve PC or network problems. Assist in diagnosing problems and issues that first line Customer Support could not resolve. May participate is situations where standard procedures have failed to isolate or fix problems related to equipment or software installations, moves, configuration and upgrades. Assist with branch openings, closings and other project related work. *Location:* 2 positions in Mahwah NJ 1 position in New Britain CT *Start Date: *ASAP *End Date:* 6 months -- Warm Regards, Prashant G OSAIR Technologies. Phone: 408-649-5536 Fax: 732-289-6076 [EMAIL PROTECTED] www.osairtech.com "We Want to be your Trusted , Preferred & long Term Partner" Note: If you are not interested in receiving our e-mails then please reply to [EMAIL PROTECTED] with a "remove" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. Apologies for the inconvenience caused --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to SAP-ABAP@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/SAP-ABAP -~--~~~~--~~--~--~---
Urgent need: Helpdesk Support Engineer in San jose, CA
Hi, This is Sunitha from Krisintek Inc we have an Urgent requirement for below position Please send me the updated profile as per client requirement along with contact details, Visa Status, location and get back to me ASAP Title : Helpdesk Support Engineer Duration : 6+months Location : San jose, CA * **Job description & Required skills:* >> Answer phone calls as well as access e-mail to create helpdesk >> tickets, triage, follow up to ensure on time closure of tickets. >> RESPONSIBLITIES: >> Work closely with Global Application team to understand the >> Application Service Process. >> Point of contact for 1) Telephones 2) E-mails 3) Web 4) IM enquiries >> from customer. >> Categorize/classify the enquiry. >> Responsible for configuring the ticketing system and its administration. >> Create ticket in the ticketing system. >> Rout to appropriate level 2 application production support team. >> Follow up for closure of problems with customer and Level 2/3 team. >> Provide performance reports and establish KPIs. >> Serve as focal point for escalations. >> Managed email box and respond to alerts from systems and action >> appropriately. >> Create Customer Sat Surveys. >> -Associate Degree in any Discipline. >> -Minimum 2 years experience in IT Customer Support. >> -Ability to work independently with minimum direction. >> -Excellent verbal and written communication skills. >> -Basic Problem solving skills. >> -Experience in handling phone calls. >> -Experience in MS office products like Word, Excel, and Powerpoint. >> -Experience with any Helpdesk tools will be a plus. Thanks and Regards Sunitha Reddy Sr.Recruiter Krisintek Inc. Email Id: suni...@krisintek.com Voip: (630) 872-5355 *P.S.: This is not a spam. To be removed from this list simply reply with a "REMOVE " in the subject line and mention all the emails IDs to be removed. We will remove your email address immediately from our mailing list. Sorry for inconvenience. Thanks* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to sap-a...@googlegroups.com. To unsubscribe from this group, send email to sap-abap+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
Need for Helpdesk Support, Florida {LOCALS}, EAD, Green Card, US Citizen
Hi, Please send me your resume across shail...@aim-cc.com ASAP. Need: Helpdesk Support Rate: *10phr * Florida {LOCALS} Need locals Only EAD, Green Card, US Citizen The IT Call Support Associate possesses broad knowledge of the functions of their group as well as Firm procedures. He/she works on assignments requiring the use of specialized skills, analytical and/or problem solving capabilities. Is familiar with and understands concepts and terminology associated with daily responsibilities. Applies explicit rules, policies and procedures to routine decisions. For tasks that go beyond daily responsibilities, requires instruction, direction or guidance from others. Works under supervision. Operates as a contributing team member. Contributes to the daily business operations of an office(s) or region. Primary responsibilities of this role may include: � Troubleshoots and resolves or routes problems presented via telephone by client and support personnel � Researches problems which cannot be immediately answered; follows up with caller until final resolution � Manages the expectation of the caller, and provides good customer service at all times � Effectively and regularly submits knowledge documents � Logs service requests and resolutions to call tracking database � Gives instruction on use of supported products � Effectively applies knowledge and experience to ad hoc situations � Interfaces effectively with people at all levels of the Firm � Demonstrates knowledge of available resources within the Firm � Demonstrates knowledge of applications and platforms currently utilized by the Firm � Displays sense of ownership, initiative and enthusiasm � Maintains own proficiency through continuous learning, product testing and other professional development activities � May be responsible for project-related tasks involving technical documentation and oral presentations � Creates SERs � Follows all SOPs (ticket handling, attendance, dress code, etc) � Required to carry a cell phone and be on call for Disaster Recovery and Crisis Management events. Some evenings and weekends could be required on occasion. � Other duties as assigned \ Experience with VPN or connectivity support are a requirement. This position is in the Systel Focus Area. Good Customer Service and Schedule Adherence skills required. Proposed schedule may be 10-7, but subject to change. Shailaja Aim Computer Consulting N. Laurel Park Drive, Suite #513, Livonia, MI-48152 Phone: 734-591-3562 Extn.1+161 Fax: 734-418-2598 *shail...@aim-cc.com * *shailaja_ai...@yahoo.com* *www.aim-cc.com* <http://www.aim-cc.com/>** -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to sap-a...@googlegroups.com. To unsubscribe from this group, send email to sap-abap+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
New job - Help desk Support / Helpdesk support - CAD OR GIS knowledge - Phone-hire - Portland- Oregon
A new Job, ID: 148896 <http://ejobsville.com/display-job/148896> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://ejobsville.com> Title: Help desk Support / Helpdesk support - CAD OR GIS knowledge posted on 2014-04-11 13:20:41 Job Description: *Manager is looking for a candidate with an application background in CAD or GIS that can handle customer calls dealing with application usage questions* *POSITION PURPOSE:* Client is obliged to provide end user support for 500+ users. This position provides day to day support to customers for problem resolution and assistance. *ESSENTIAL DUTIES AND RESPONSIBILITIES: * • Providing end user support for CAD data transfers. • Solving incoming CAD related problems to the Service Desk. • Perform basic tasks such as user administration, account creation and passwords resets • Ensure help desk telephone response coverage during normal help desk hours of operation • Maintain complete and accurate record of calls received and accurately track status of open issues *OTHER DUTIES AND RESPONSIBILITIES: * Ability to work under pressure and interface well with customer staff. Willingness and ability to learn multiple CAD systems. Regular, predictable attendance. Other duties as assigned. *QUALIFICATIONS*: 1-3 years hands-on experience with computer support with ability to handle simple, routine tasks and operational issues. Demonstrated ability to communicate clearly and concisely both orally and in writing and customer service mentality. Strong administrative skills, word processing abilities, and attention to detail. Ability to follow standard practices and procedures. Demonstrated resourcefulness in problem solving, and initiative to learn new skills. Technical Help Desk experience, preferred. Previous CAD or GIS experience preferred *EDUCATION: * Associate’s degree in Computer Science or Information Technology, Bachelor’s degree preferred. Equivalent education and / or work experience will be considered. *If you are available and comfortable with the requirement, **For more details contact :* Job Requirements: *Manager is looking for a candidate with an application background in CAD or GIS that can handle customer calls dealing with application usage questions* *Click here to view full job description and apply <http://ejobsville.com/display-job/148896> (Registration not mandatory to apply for this job)* -- Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.