Re: Odd SM problem

2011-04-19 Thread Bill Spikowski

Daniel wrote:

Bill Spikowski wrote:

I created a new profile this week to troubleshoot some odd problems --
frequent shutdowns of SM 1.1.18 (sometimes 3-4 times per day); slow
performance loading emails into the preview window; etc. This system is
running Windows XP.

I recreated all my prior settings manually, which I've used for many
years now. But somehow I've lost all images on web pages. HTML emails
still contain all images

I don't see anything in my preferences that would account for this, but
I have exactly the same problem on a new laptop with Windows 7 and SM
2.0, which I set up to replicate the same settings. I'm stumped – what
might cause this problem?


Bill, have you got the right setting at 
Edit-Preferences-PrivacySecurity-Images in the Image Acceptance 
Policy section??



Yes -- I have it set to accept all images
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Re: Odd SM problem

2011-04-19 Thread Bill Spikowski

Lucas Levrel wrote:

Le 13 avril 2011, Bill Spikowski a écrit :

I don't see anything in my preferences that would account for this, 
but I have exactly the same problem on a new laptop with Windows 7 and 
SM 2.0, which I set up to replicate the same settings. I'm stumped – 
what might cause this problem?


No idea, but you could find it by dichotomy:
1) close SM
2) backup prefs.js as original_prefs.js
3) create prefs_2.js containing second half of prefs.js
4) erase second half from prefs.js
5) start SM
6) if the problem shows up, close SM, delete prefs_2.js, goto 3
7) the problem doesn't show up. Close SM, delete prefs.js, rename 
prefs_2.js as prefs.js. Restart SM:

 - if the problem shows up, goto 3
 - if the problem doesn't show up, bad luck! the problem is caused by 
interaction of multiple settings.


Repeat until there's only one line left in prefs.js: the culprit. If you 
don't find one, check user.js (if any) and extensions as well.


Note: dichotomy is very efficient. With my 2700-line-long prefs.js, 11 
or 12 iterations would be enough.



Thanks, I'll try this!
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Re: Odd SM problem

2011-04-15 Thread Lucas Levrel

Le 13 avril 2011, Bill Spikowski a écrit :

I don't see anything in my preferences that would account for this, but I 
have exactly the same problem on a new laptop with Windows 7 and SM 2.0, 
which I set up to replicate the same settings. I'm stumped – what might cause 
this problem?


No idea, but you could find it by dichotomy:
1) close SM
2) backup prefs.js as original_prefs.js
3) create prefs_2.js containing second half of prefs.js
4) erase second half from prefs.js
5) start SM
6) if the problem shows up, close SM, delete prefs_2.js, goto 3
7) the problem doesn't show up. Close SM, delete prefs.js, rename 
prefs_2.js as prefs.js. Restart SM:

 - if the problem shows up, goto 3
 - if the problem doesn't show up, bad luck! the problem is caused by 
interaction of multiple settings.


Repeat until there's only one line left in prefs.js: the culprit. If you 
don't find one, check user.js (if any) and extensions as well.


Note: dichotomy is very efficient. With my 2700-line-long prefs.js, 11 or 
12 iterations would be enough.


--
LL
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Re: Odd SM problem

2011-04-15 Thread Daniel

Bill Spikowski wrote:

I created a new profile this week to troubleshoot some odd problems --
frequent shutdowns of SM 1.1.18 (sometimes 3-4 times per day); slow
performance loading emails into the preview window; etc. This system is
running Windows XP.

I recreated all my prior settings manually, which I've used for many
years now. But somehow I've lost all images on web pages. HTML emails
still contain all images

I don't see anything in my preferences that would account for this, but
I have exactly the same problem on a new laptop with Windows 7 and SM
2.0, which I set up to replicate the same settings. I'm stumped – what
might cause this problem?


Bill, have you got the right setting at 
Edit-Preferences-PrivacySecurity-Images in the Image Acceptance 
Policy section??

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