subject:"RE\\\\\\\: Using the Uber App to Dispute A Charge"

RE: Using the Uber App to Dispute A Charge

2020-02-12 Thread sherrywells1157

I’m not sure about the problem detailed by Marie.  For me, I got 2 separate 
email receipts for the same ride.  I have only been using Uber for a few months 
& have always only gotten one email receipt per trip.  My trip history did show 
only one trip.  I didn’t think the sum of my trips totaled the amount on a gift 
card I had for Uber.  I could find no way to see what had been charged to the 
gift card for sure.  I’m assuming the duplicate receipt was some sort of error 
& not a duplicate charge.  I would just feel better if I could have someone 
from Uber verify that for me.  When I finally found the dispute charges screen 
& filled it in including a comment, I could not get the submit button to work; 
it remained dimmed.  I’ve tried several times with the same result.  I plan to 
find someone who is a frequent Uber user & see if they can figure it out.

 

Sherry Wells

 

From: viphone@googlegroups.com  On Behalf Of Sieghard 
Weitzel
Sent: Wednesday, February 12, 2020 4:26 PM
To: viphone@googlegroups.com
Subject: RE: Using the Uber App to Dispute A Charge

 

I am curious how this happens when the price for your ride is displayed before 
you book it and I can’t see how it can double.

 

 

From: viphone@googlegroups.com   
mailto:viphone@googlegroups.com> > On Behalf Of Marie
Sent: Wednesday, February 12, 2020 9:33 AM
To: viphone@googlegroups.com  
Subject: Re: Using the Uber App to Dispute A Charge

 

Well I finally stumbled onto the path to stating my issue within the app. But 
to tell the truth, I had to jump through so many hoops, I am not exactly sure 
how I ever reached the right place. What I remember is that you first go to the 
section which is to dispute your fare. Somewhere you will find an option 
saying”I have a different issue” and eventually you will find a text field to 
type in the problem. Once you have submitted that, the rest of the process is 
done via email and quite simple. 

Unfortunately they upheld the outrageous fare I was charged, but did agree to 
refund 1/4 of the total. Better than nothing but I have never had any such 
thing happen with Lyft and I will use up my credits with Uber and not ever use 
their services unless there is some sort of emergency reason. charging $33.52 
for a ride I have never paid more than $16 at the busiest times is practically 
criminal and I am still furious with them.

Marie

 

From: Terri Hedgpeth 

Sent: Tuesday, February 11, 2020 5:39 PM

To: viphone@googlegroups.com   

Subject: Re: Using the Uber App to Dispute A Charge

 

Hey guys,

Do you know the best way they say to get to a company is your social media. So 
go onto Uber’s Facebook page and blast them about shooting blind people

 

On Tue, Feb 11, 2020 at 3:35 PM mailto:sherrywells1...@gmail.com> > wrote:

Hello all,

 

I tried to use the Uber app to dispute a charge with no luck.  I’m hoping 
someone can help.  I had a $50 gift card so my charges were going there.  My 
first question is is there any way to see the charges against the card?  I can 
find my ride history & it only shows one ride today.  Yet I received 2 separate 
receipts via email for this one ride.  My credit card is showing a partial 
charge so that means the gift card has maxed out.  Per my calculations this 
should not be so.

 

I found the dispute charge section by going to the help menu.  I filled in my 
name, date for ride #1 then date for ride #2.  I left ride #3 blank.  I filled 
in the comment.  After doing all this the submit button remained dimmed so I 
could not submit.  I looked all over the page to find what I could have missed 
but found nothing.  Any ideas?  

 

This is why being able to call & talk to a person would be helpful.

 

Thanks,

Sherry Wells

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RE: Using the Uber App to Dispute A Charge

2020-02-12 Thread Sieghard Weitzel

I am curious how this happens when the price for your ride is displayed before 
you book it and I can’t see how it can double.

From: viphone@googlegroups.com  On Behalf Of Marie
Sent: Wednesday, February 12, 2020 9:33 AM
To: viphone@googlegroups.com
Subject: Re: Using the Uber App to Dispute A Charge

Well I finally stumbled onto the path to stating my issue within the app. But 
to tell the truth, I had to jump through so many hoops, I am not exactly sure 
how I ever reached the right place. What I remember is that you first go to the 
section which is to dispute your fare. Somewhere you will find an option 
saying”I have a different issue” and eventually you will find a text field to 
type in the problem. Once you have submitted that, the rest of the process is 
done via email and quite simple.
Unfortunately they upheld the outrageous fare I was charged, but did agree to 
refund 1/4 of the total. Better than nothing but I have never had any such 
thing happen with Lyft and I will use up my credits with Uber and not ever use 
their services unless there is some sort of emergency reason. charging $33.52 
for a ride I have never paid more than $16 at the busiest times is practically 
criminal and I am still furious with them.
Marie

From: Terri Hedgpeth
Sent: Tuesday, February 11, 2020 5:39 PM
To: viphone@googlegroups.com
Subject: Re: Using the Uber App to Dispute A Charge

Hey guys,
Do you know the best way they say to get to a company is your social media. So 
go onto Uber’s Facebook page and blast them about shooting blind people

On Tue, Feb 11, 2020 at 3:35 PM  wrote:
Hello all,

I tried to use the Uber app to dispute a charge with no luck.  I’m hoping 
someone can help.  I had a $50 gift card so my charges were going there.  My 
first question is is there any way to see the charges against the card?  I can 
find my ride history & it only shows one ride today.  Yet I received 2 separate 
receipts via email for this one ride.  My credit card is showing a partial 
charge so that means the gift card has maxed out.  Per my calculations this 
should not be so.

I found the dispute charge section by going to the help menu.  I filled in my 
name, date for ride #1 then date for ride #2.  I left ride #3 blank.  I filled 
in the comment.  After doing all this the submit button remained dimmed so I 
could not submit.  I looked all over the page to find what I could have missed 
but found nothing.  Any ideas?

This is why being able to call & talk to a person would be helpful.

Thanks,
Sherry Wells
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Best,
Terri Hedgpeth, Ed.D.
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Re: Using the Uber App to Dispute A Charge

2020-02-12 Thread Marie

Well I finally stumbled onto the path to stating my issue within the app. But 
to tell the truth, I had to jump through so many hoops, I am not exactly sure 
how I ever reached the right place. What I remember is that you first go to the 
section which is to dispute your fare. Somewhere you will find an option 
saying”I have a different issue” and eventually you will find a text field to 
type in the problem. Once you have submitted that, the rest of the process is 
done via email and quite simple. 
Unfortunately they upheld the outrageous fare I was charged, but did agree to 
refund 1/4 of the total. Better than nothing but I have never had any such 
thing happen with Lyft and I will use up my credits with Uber and not ever use 
their services unless there is some sort of emergency reason. charging $33.52 
for a ride I have never paid more than $16 at the busiest times is practically 
criminal and I am still furious with them.
Marie

From: Terri Hedgpeth 
Sent: Tuesday, February 11, 2020 5:39 PM
To: viphone@googlegroups.com 
Subject: Re: Using the Uber App to Dispute A Charge

Hey guys,
Do you know the best way they say to get to a company is your social media. So 
go onto Uber’s Facebook page and blast them about shooting blind people

On Tue, Feb 11, 2020 at 3:35 PM  wrote:

  Hello all,



  I tried to use the Uber app to dispute a charge with no luck.  I’m hoping 
someone can help.  I had a $50 gift card so my charges were going there.  My 
first question is is there any way to see the charges against the card?  I can 
find my ride history & it only shows one ride today.  Yet I received 2 separate 
receipts via email for this one ride.  My credit card is showing a partial 
charge so that means the gift card has maxed out.  Per my calculations this 
should not be so.



  I found the dispute charge section by going to the help menu.  I filled in my 
name, date for ride #1 then date for ride #2.  I left ride #3 blank.  I filled 
in the comment.  After doing all this the submit button remained dimmed so I 
could not submit.  I looked all over the page to find what I could have missed 
but found nothing.  Any ideas?  



  This is why being able to call & talk to a person would be helpful.



  Thanks,

  Sherry Wells

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Best,
Terri Hedgpeth, Ed.D.
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Re: Using the Uber App to Dispute A Charge

2020-02-11 Thread Terri Hedgpeth

Hey guys,
Do you know the best way they say to get to a company is your social media.
So go onto Uber’s Facebook page and blast them about shooting blind people

On Tue, Feb 11, 2020 at 3:35 PM  wrote:

> *Hello all,*
>
>
>
> *I tried to use the Uber app to dispute a charge with no luck.  I’m hoping
> someone can help.  I had a $50 gift card so my charges were going there.
> My first question is is there any way to see the charges against the card?
> I can find my ride history & it only shows one ride today.  Yet I received
> 2 separate receipts via email for this one ride.  My credit card is showing
> a partial charge so that means the gift card has maxed out.  Per my
> calculations this should not be so.*
>
>
>
> *I found the dispute charge section by going to the help menu.  I filled
> in my name, date for ride #1 then date for ride #2.  I left ride #3 blank.
> I filled in the comment.  After doing all this the submit button remained
> dimmed so I could not submit.  I looked all over the page to find what I
> could have missed but found nothing.  Any ideas?  *
>
>
>
> *This is why being able to call & talk to a person would be helpful.*
>
>
>
> *Thanks,*
>
> *Sherry Wells*
>
> --
> The following information is important for all members of the V iPhone
> list.
>
> If you have any questions or concerns about the running of this list, or
> if you feel that a member's post is inappropriate, please contact the
> owners or moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at:
> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at
> caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
> ---
> You received this message because you are subscribed to the Google Groups
> "VIPhone" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to viphone+unsubscr...@googlegroups.com.
> To view this discussion on the web visit
> https://groups.google.com/d/msgid/viphone/011901d5e12b%2484587290%248d0957b0%24%40gmail.com
> 
> .
>
-- 
Best,
Terri Hedgpeth, Ed.D.

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caraqu...@caraquinn.com

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RE: Using the Uber App to Dispute A Charge

RE: Using the Uber App to Dispute A Charge

Re: Using the Uber App to Dispute A Charge

Re: Using the Uber App to Dispute A Charge

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