Well I finally stumbled onto the path to stating my issue within the app. But to tell the truth, I had to jump through so many hoops, I am not exactly sure how I ever reached the right place. What I remember is that you first go to the section which is to dispute your fare. Somewhere you will find an option saying”I have a different issue” and eventually you will find a text field to type in the problem. Once you have submitted that, the rest of the process is done via email and quite simple. Unfortunately they upheld the outrageous fare I was charged, but did agree to refund 1/4 of the total. Better than nothing but I have never had any such thing happen with Lyft and I will use up my credits with Uber and not ever use their services unless there is some sort of emergency reason. charging $33.52 for a ride I have never paid more than $16 at the busiest times is practically criminal and I am still furious with them. Marie
From: Terri Hedgpeth Sent: Tuesday, February 11, 2020 5:39 PM To: viphone@googlegroups.com Subject: Re: Using the Uber App to Dispute A Charge Hey guys, Do you know the best way they say to get to a company is your social media. So go onto Uber’s Facebook page and blast them about shooting blind people On Tue, Feb 11, 2020 at 3:35 PM <sherrywells1...@gmail.com> wrote: Hello all, I tried to use the Uber app to dispute a charge with no luck. I’m hoping someone can help. I had a $50 gift card so my charges were going there. My first question is is there any way to see the charges against the card? I can find my ride history & it only shows one ride today. Yet I received 2 separate receipts via email for this one ride. My credit card is showing a partial charge so that means the gift card has maxed out. Per my calculations this should not be so. I found the dispute charge section by going to the help menu. I filled in my name, date for ride #1 then date for ride #2. I left ride #3 blank. I filled in the comment. After doing all this the submit button remained dimmed so I could not submit. I looked all over the page to find what I could have missed but found nothing. Any ideas? This is why being able to call & talk to a person would be helpful. Thanks, Sherry Wells -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/011901d5e12b%2484587290%248d0957b0%24%40gmail.com. -- Best, Terri Hedgpeth, Ed.D. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/CACE7Q43Dp%2B0KeFX6CCsdKtPZ17KMPB8igCmOw2F%3DbFE2v0dC_g%40mail.gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/4150AC6EDF5841B592F36DE2C79A1F14%40RenoDevil.
