Re: All sent mail has vanished from Mail

[Michael Hawkins]

Good morning Ronni,

Yes, I did as you advised and recreated the envelope index database and 
imported messages. The "Sent" mailbox still does not include any mail sent 
prior to when the box was emptied. After I'd recreated the index database and 
imported messages I installed
Avira which reported three alerts.

The reason I thought about going to iiNet was that last year Westnet suggested 
I rationalise my email connections, which I did. I've had intermittent email 
problems ever since. 

I also learned a sad fact of life yesterday - it seems to be all but impossible 
to buy an external drive which has a FireWire connection port and so my backup 
yesterday was done using USB 2.

Cheers,

Michael



Sent from my iPhone

> On 9 Jul 2016, at 7:39 AM, Ronda Brown  wrote:
> 
> Hi Michael,
> 
> The problems are not related to your ISP iiNet connection. The problems are 
> on your operating system, your computer.
> 
> Did you complete the recreating of the Envelope Index database following my 
> previous instructions?
> 
> quit Mail, navigate to ~/Library/ Mail/V2/MailData and drag the files 
> Envelope Index, Envelope Index- shm, and Envelope Index-wal to the Trash. 
> 
> Then Open Mail again, it’ll tell you that you need to “import” all your 
> messages (just as it may have done when you upgraded from Mavericks to 
> Yosemite). 
> Let it do so—it’s recreating your envelope index from scratch.
> 
> Do you have any third party software installed, or Anti-Virus like Sophos?
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
>> On 8 Jul 2016, at 2:39 PM, Michael Hawkins 
>>  wrote:
>> 
>> Thanks Ronni, I’ll do as you’ve suggested.
>> 
>> I’ve just tried to backup by using SuperDuper, and have received the 
>> following error message:
>> 
>> | 11:31:41 AM | Info |   Unable to open source file 
>> /Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
>>  due to error: 13, Permission denied
>> | 11:31:41 AM | Info |   Error copying 
>> /Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
>>  to /Volumes/My Passport for 
>> Mac/Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
>>  of type 8 due to error 13
>> | 11:31:41 AM | Error | SDCopy: Error copying 
>> /Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
>>  to /Volumes/My Passport for 
>> Mac/Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
>>  of type 8 due to error 13: Permission denied
>> 
>> 
>> Looks like I may have to go to iinet to get something sorted out.
>> 
>> Cheers,
>> 
>> Michael.
 On 8 Jul 2016, at 10:16 am, Ronni Brown  wrote:
 
 
 On 8 Jul 2016, at 8:41 AM, Michael Hawkins 
  wrote:
 
 One other thing has happened, and that is that the hard-drive icon does 
 not show up on the desktop. It was there when I shut down the computer 
 last night, but didn't appear when I started the computer up this morning. 
 Repairing permissions and restarting did not reinstate the icon.
>>> 
>>> 
>>> On your Desktop - Click on Finder > Preferences in Menu Bar top left 
>>> Select  General - Show these items on the desktop 
>>> Select ✔ all Hard disks, External disks, CDs, DVDs, and iPods, Connected 
>>> servers
>>> 
>>> Also still in Finder Preferences - check Sidebar & Advanced that your 
>>> settings are as you want.
>>> 
>>> Deleting the Desktop Preference file to fix your other problem, can cause 
>>> some settings to change back to default.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>> 
>>> El Capitan OS X 10.11.5
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Re: All sent mail has vanished from Mail

[Ronda Brown]

Hi Michael,

The problems are not related to your ISP iiNet connection. The problems are on 
your operating system, your computer.

Did you complete the recreating of the Envelope Index database following my 
previous instructions?

quit Mail, navigate to ~/Library/ Mail/V2/MailData and drag the files Envelope 
Index, Envelope Index- shm, and Envelope Index-wal to the Trash. 

Then Open Mail again, it’ll tell you that you need to “import” all your 
messages (just as it may have done when you upgraded from Mavericks to 
Yosemite). 
Let it do so—it’s recreating your envelope index from scratch.

Do you have any third party software installed, or Anti-Virus like Sophos?

Cheers,
Ronni

Sent from Ronni's iPad4

> On 8 Jul 2016, at 2:39 PM, Michael Hawkins  
> wrote:
> 
> Thanks Ronni, I’ll do as you’ve suggested.
> 
> I’ve just tried to backup by using SuperDuper, and have received the 
> following error message:
> 
> | 11:31:41 AM | Info |   Unable to open source file 
> /Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
>  due to error: 13, Permission denied
> | 11:31:41 AM | Info |   Error copying 
> /Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
>  to /Volumes/My Passport for 
> Mac/Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
>  of type 8 due to error 13
> | 11:31:41 AM | Error | SDCopy: Error copying 
> /Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
>  to /Volumes/My Passport for 
> Mac/Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
>  of type 8 due to error 13: Permission denied
> 
> 
> Looks like I may have to go to iinet to get something sorted out.
> 
> Cheers,
> 
> Michael.
>>> On 8 Jul 2016, at 10:16 am, Ronni Brown  wrote:
>>> 
>>> 
>>> On 8 Jul 2016, at 8:41 AM, Michael Hawkins 
>>>  wrote:
>>> 
>>> One other thing has happened, and that is that the hard-drive icon does not 
>>> show up on the desktop. It was there when I shut down the computer last 
>>> night, but didn't appear when I started the computer up this morning. 
>>> Repairing permissions and restarting did not reinstate the icon.
>> 
>> 
>> On your Desktop - Click on Finder > Preferences in Menu Bar top left 
>> Select  General - Show these items on the desktop 
>> Select ✔ all Hard disks, External disks, CDs, DVDs, and iPods, Connected 
>> servers
>> 
>> Also still in Finder Preferences - check Sidebar & Advanced that your 
>> settings are as you want.
>> 
>> Deleting the Desktop Preference file to fix your other problem, can cause 
>> some settings to change back to default.
>> 
>> Cheers,
>> Ronni
>> 
>> 13-inch MacBook Air (April 2014)
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>> 
>> El Capitan OS X 10.11.5
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Re: All sent mail has vanished from Mail

[Michael Hawkins]

Thanks Ronni, I’ll do as you’ve suggested.

I’ve just tried to backup by using SuperDuper, and have received the following 
error message:

| 11:31:41 AM | Info |   Unable to open source file 
/Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au 
/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
 due to error: 13, Permission denied
| 11:31:41 AM | Info |   Error copying 
/Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au 
/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
 to /Volumes/My Passport for 
Mac/Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au 
/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
 of type 8 due to error 13
| 11:31:41 AM | Error | SDCopy: Error copying 
/Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au 
/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
 to /Volumes/My Passport for 
Mac/Users/michael/Library/Mail/V2/pop-hawk...@mail.iinet.net.au 
/INBOX.mbox/903F6D09-E1B5-4CC2-92F6-0CD83639ACEC/Data/4/1/Messages/14557.emlx
 of type 8 due to error 13: Permission denied


Looks like I may have to go to iinet to get something sorted out.

Cheers,

Michael.
> On 8 Jul 2016, at 10:16 am, Ronni Brown  > wrote:
> 
> 
>> On 8 Jul 2016, at 8:41 AM, Michael Hawkins > > wrote:
>> 
>> One other thing has happened, and that is that the hard-drive icon does not 
>> show up on the desktop. It was there when I shut down the computer last 
>> night, but didn't appear when I started the computer up this morning. 
>> Repairing permissions and restarting did not reinstate the icon.
> 
> 
> On your Desktop - Click on Finder > Preferences in Menu Bar top left 
> Select  General - Show these items on the desktop 
> Select ✔ all Hard disks, External disks, CDs, DVDs, and iPods, Connected 
> servers
> 
> Also still in Finder Preferences - check Sidebar & Advanced that your 
> settings are as you want.
> 
> Deleting the Desktop Preference file to fix your other problem, can cause 
> some settings to change back to default.
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> El Capitan OS X 10.11.5
> 
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines -  >
> Settings & Unsubscribe - 
>  >

-- The WA Macintosh User Group Mailing List --
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Settings & Unsubscribe - 

Re: All sent mail has vanished from Mail

[Ronni Brown]

> On 8 Jul 2016, at 8:41 AM, Michael Hawkins  
> wrote:
> 
> One other thing has happened, and that is that the hard-drive icon does not 
> show up on the desktop. It was there when I shut down the computer last 
> night, but didn't appear when I started the computer up this morning. 
> Repairing permissions and restarting did not reinstate the icon.


On your Desktop - Click on Finder > Preferences in Menu Bar top left 
Select  General - Show these items on the desktop 
Select ✔ all Hard disks, External disks, CDs, DVDs, and iPods, Connected servers

Also still in Finder Preferences - check Sidebar & Advanced that your settings 
are as you want.

Deleting the Desktop Preference file to fix your other problem, can cause some 
settings to change back to default.

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

El Capitan OS X 10.11.5

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Re: All sent mail has vanished from Mail

[Michael Hawkins]

Good morning Ronni,

I took the suggested steps, but the missing sent mail was not reinstated. Mail 
sent since the day on which the sent mailbox emptied itself is there, but the 
sent mail that had gone missing was not reinstated.

One other thing has happened, and that is that the hard-drive icon does not 
show up on the desktop. It was there when I shut down the computer last night, 
but didn't appear when I started the computer up this morning. Repairing 
permissions and restarting did not reinstate the icon.

Cheers,

Michael

Sent from my iPhone

> On 8 Jul 2016, at 6:25 AM, Ronni Brown  wrote:
> 
> Hi Michael,
> 
> OK, so now I know that Rebuilding the Sent Mailbox in Yosemite Mail version 
> 8.2 (2104) did not solve the problem.
> You need to recreate the envelope index from scratch. Explanation and details 
> how below:
> --
> If your envelope index—a special database that Mail uses to track which 
> messages are in which mailboxes—and the other files that Mail uses to catalog 
> messages become damaged, Mail may exhibit any of several symptoms, including:
> 
> • Missing messages
> 
> • Incorrect message counts, in which the number of unread messages shown next 
> to the mailbox name in the sidebar differs from the number of unread messages 
> you see inside the mailbox
> 
> • An empty mailbox, even though you know it contains messages
> 
> • Failure to move messages into a mailbox (manually or using rules)
> 
> If you suspect that a mailbox contains errors, the standard cure-all is to 
> rebuild it. To do this, select the mailbox (or mailboxes, by holding down the 
> Shift key and clicking them) and choose Mailbox > Rebuild.
> 
> If that doesn’t solve the problem, quit Mail, navigate to ~/Library/ 
> Mail/V2/MailData and drag the files Envelope Index, Envelope Index- shm, and 
> Envelope Index-wal to the Trash. 
> 
> Then Open Mail again, it’ll tell you that you need to “import” all your 
> messages (just as it may have done when you upgraded from Mavericks to 
> Yosemite). 
> Let it do so—it’s recreating your envelope index from scratch, but don’t 
> worry, you won’t lose any messages, labels, message status, or other data— 
> and when it finishes, your mailboxes should behave correctly.
> 
> Let us know if this solves the problem please.
> 
> WAMUG please note - I will be without Power from 8AM until 5PM today, so no 
> Internet Network connection. 
> I will be using hotspot from my iPhone data for essential client email.
> I’m hoping the power will come back sooner than 5PM!!
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> El Capitan OS X 10.11.5
> 
>> On 21 Jun 2016, at 6:20 AM, Michael Hawkins 
>>  wrote:
>> 
>> Thanks Ronni, I’ll give that a go.
>> 
>> Cheers,
>> 
>> Michael.
>> 
>> 
>>> On 21 Jun 2016, at 6:18 am, Ronda Brown  wrote:
>>> 
>>> Hello Michael,
>>> 
>>> Have you tried rebuilding the sent mailbox
>>> Click on Sent mailbox in Left column.
>>> In Menu bar - Go to Mailbox > Rebuild
>>> 
>>> It could take awhile to rebuild.
>>> 
>>> Cheers,
>>> Ronni
>>> Sent from Ronni's iPad4
>>> 
>>> 
 On 21 Jun 2016, at 12:32 AM, Michael Hawkins 
  wrote:
 
 Hello,
 
 The “sent” mailbox on my MacBook Pro (17 - inch, late 2011) emptied itself 
 this evening. I did not do anything which caused it to do so. Yosemite OS 
 10.10.5, Mail version 8.2 (2104)
 
 I’m with Westnet
 
 Suggestions for recovery would be very welcome.
 
 Cheers,
 
 Michael Hawkins
> 
> 
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - 
> Settings & Unsubscribe - 
> 
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Settings & Unsubscribe - 

Re: All sent mail has vanished from Mail

[Ronni Brown]

Hi Michael,

OK, so now I know that Rebuilding the Sent Mailbox in Yosemite Mail version 8.2 
(2104) did not solve the problem.
You need to recreate the envelope index from scratch. Explanation and details 
how below:
--
If your envelope index—a special database that Mail uses to track which 
messages are in which mailboxes—and the other files that Mail uses to catalog 
messages become damaged, Mail may exhibit any of several symptoms, including:

• Missing messages

• Incorrect message counts, in which the number of unread messages shown next 
to the mailbox name in the sidebar differs from the number of unread messages 
you see inside the mailbox

• An empty mailbox, even though you know it contains messages

• Failure to move messages into a mailbox (manually or using rules)

If you suspect that a mailbox contains errors, the standard cure-all is to 
rebuild it. To do this, select the mailbox (or mailboxes, by holding down the 
Shift key and clicking them) and choose Mailbox > Rebuild.

If that doesn’t solve the problem, quit Mail, navigate to ~/Library/ 
Mail/V2/MailData and drag the files Envelope Index, Envelope Index- shm, and 
Envelope Index-wal to the Trash. 

Then Open Mail again, it’ll tell you that you need to “import” all your 
messages (just as it may have done when you upgraded from Mavericks to 
Yosemite). 
Let it do so—it’s recreating your envelope index from scratch, but don’t worry, 
you won’t lose any messages, labels, message status, or other data— and when it 
finishes, your mailboxes should behave correctly.

Let us know if this solves the problem please.

WAMUG please note - I will be without Power from 8AM until 5PM today, so no 
Internet Network connection. 
I will be using hotspot from my iPhone data for essential client email.
I’m hoping the power will come back sooner than 5PM!!

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

El Capitan OS X 10.11.5

> On 21 Jun 2016, at 6:20 AM, Michael Hawkins 
>  wrote:
> 
> Thanks Ronni, I’ll give that a go.
> 
> Cheers,
> 
> Michael.
> 
> 
>> On 21 Jun 2016, at 6:18 am, Ronda Brown  wrote:
>> 
>> Hello Michael,
>> 
>> Have you tried rebuilding the sent mailbox
>> Click on Sent mailbox in Left column.
>> In Menu bar - Go to Mailbox > Rebuild
>> 
>> It could take awhile to rebuild.
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 21 Jun 2016, at 12:32 AM, Michael Hawkins 
>>>  wrote:
>>> 
>>> Hello,
>>> 
>>> The “sent” mailbox on my MacBook Pro (17 - inch, late 2011) emptied itself 
>>> this evening. I did not do anything which caused it to do so. Yosemite OS 
>>> 10.10.5, Mail version 8.2 (2104)
>>> 
>>> I’m with Westnet
>>> 
>>> Suggestions for recovery would be very welcome.
>>> 
>>> Cheers,
>>> 
>>> Michael Hawkins


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Re: All sent mail has vanished from Mail

[Michael Hawkins]

Thanks Ronni, I’ll give that a go.

Cheers,

Michael.


> On 21 Jun 2016, at 6:18 am, Ronda Brown  wrote:
> 
> Hello Michael,
> 
> Have you tried rebuilding the sent mailbox
> Click on Sent mailbox in Left column.
> In Menu bar - Go to Mailbox > Rebuild
> 
> It could take awhile to rebuild.
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
>> On 21 Jun 2016, at 12:32 AM, Michael Hawkins 
>>  wrote:
>> 
>> Hello,
>> 
>> The “sent” mailbox on my MacBook Pro (17 - inch, late 2011) emptied itself 
>> this evening. I did not do anything which caused it to do so. Yosemite OS 
>> 10.10.5, Mail version 8.2 (2104)
>> 
>> I’m with Westnet
>> 
>> Suggestions for recovery would be very welcome.
>> 
>> Cheers,
>> 
>> Michael Hawkins
>> -- The WA Macintosh User Group Mailing List --
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>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
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> 

-- The WA Macintosh User Group Mailing List --
Archives - 
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Re: All sent mail has vanished from Mail

[Ronda Brown]

Hello Michael,

Have you tried rebuilding the sent mailbox
Click on Sent mailbox in Left column.
In Menu bar - Go to Mailbox > Rebuild

It could take awhile to rebuild.

Cheers,
Ronni
Sent from Ronni's iPad4


> On 21 Jun 2016, at 12:32 AM, Michael Hawkins 
>  wrote:
> 
> Hello,
> 
> The “sent” mailbox on my MacBook Pro (17 - inch, late 2011) emptied itself 
> this evening. I did not do anything which caused it to do so. Yosemite OS 
> 10.10.5, Mail version 8.2 (2104)
> 
> I’m with Westnet
> 
> Suggestions for recovery would be very welcome.
> 
> Cheers,
> 
> Michael Hawkins
> -- The WA Macintosh User Group Mailing List --
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> Guidelines - 
> Settings & Unsubscribe - 
> 
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All sent mail has vanished from Mail

[Michael Hawkins]

Hello,

The “sent” mailbox on my MacBook Pro (17 - inch, late 2011) emptied itself this 
evening. I did not do anything which caused it to do so. Yosemite OS 10.10.5, 
Mail version 8.2 (2104)
 
I’m with Westnet

Suggestions for recovery would be very welcome.

Cheers,

Michael Hawkins
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