Knowledge sources

Hello list, I need some assistance. We made some changes to the index fields on HPD:Help Desk (took out work log) and when I save it, it started updating. Well it's been like a week and still updating. Where do I go to kill this job? _

Re: Issues with importing def files from Remedy 7.1 to Remedy 9 Env

Hi, I think that BMC should fix this. The client API-version is always known to the server, so that should be no big problem I would think. I still use ARUser for data manipulation purposes. Or they could give us a spreadsheet type interface to manipulating data in... Best Regards - Mis

Re: Password cannot be empty for external authentication

So I ended up opening a ticket with my support Vendor - Below is the non-solution that I got. I guess we will call it an "undocumented Enhancement" "Here is the scope. Users that are authenticated via ASSO will have "authString" associated with their login. With this "authString" ASSO plug-

Re: Issues with importing def files from Remedy 7.1 to Remedy 9 Env

There is a known incompatibility for the User Tool and Remedy 9 In Remedy 9 BMC changed the way Overlaid forms are stored and that causes the user tool not to work with them. There was a discussion here back in Mud June on this (Re: Installing and upgrading to BMC Remedy 9). There is a BMC knowl

Re: Issues with importing def files from Remedy 7.1 to Remedy 9 Env

>From 8.x user tool is deprecated. I think u need to redesign the forms if they r still giving errors while opening in mid tier. You can set home page on server information form to set it globally for all users. Thanks. On Aug 13, 2015 3:06 PM, "vivek garg" wrote: > ** > Hi Onkar, > > Thanks fo

[ADV] Number of records in Form

Hello List, During the holiday, I am on-call for one of our customers. I have a good overall knowledge of their application (home made), but I don't know all the technical details. While resolving an issue, I have to work on a monitoring form. I would like to know how many records there ar

Re: Issues with importing def files from Remedy 7.1 to Remedy 9 Env

Hi Onkar, Thanks for your reply. With Base development mode, I was able to import my def files on Remedy 9 from Remedy 7.1. But now when I am trying to open my some of the core custom forms from user tool 7.1, it's showing following errors : Some forms I am able to open correctly but gettings iss

Re: CMDB reporting

Hi Frex, For the second part, I would suggest looking at field in CMDB called AttributeDataSourceList. For each attribute on the CI populated/updated by reconciliation it holds the source dataset (unless the CI/attribute was created/update directly in the given dataset manually). The fi