Re: Remedy vs. HelpStar

Check out altiris -- Sent from my BlackBerry Wireless Handheld -Original Message- From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Jun 01 07:22:46 2007 Subject: Remedy vs. HelpStar Our

Form/Report showing total number of assigned, wip, resolved etc.

All, I am looking to create a form in remedy or a page within a form that will display a report dynamically that we currently produce manually using excel ( I know I wanted to throw stones too). Basically, I just need to know how to make a field in remedy that will do COUNT(Assigned

Re: COLSUM - How do I make a field show the sum of all tickets with a certain category or distict attribute ?

ALL, I am sure this is an easy one. I have a table that list all the tickets that meet a certain distinct attribute in this case a field called 'ServiceYesNo' Values In Service or Out of Service. The table displays fine but I don't want a list, all I want is a count. I am pretty sure I

Flashboard Problem - Got to the bottom of it

All, Thank you to everyone that responded to help me (Axton, Fred, and others) with the Flashboard Problem where fields will not display over the flash board. Believe it or not it turned out to be a defect in the remedy software; I have a ticket in for them to develop a patch for the

Re: Flashboards not cooperating.--- Remedy RANT ---

size, color of the lines within the chart, etc. Axton Grams On 5/22/07, Mosco, John D. [EMAIL PROTECTED] wrote: I want to use vertical, horizontal lines and text boxes (im in version 6.x). I don't understand it if I pull the fields above the flashboard it shows, and I have already brought

Re: Flashboards not cooperating.--- Remedy RANT ---

be able to accomodate these things natively without requiring the use of trim fields. If you group based on 2 values in your fb variable, individual chart titles are introduced, but your range of available chart types is narrowed down as well. Axton Grams On 5/24/07, Mosco, John D. [EMAIL PROTECTED

Re: Flashboards not cooperating.

this ??? Thanks, John -Original Message- From: Mosco, John D. Sent: Tuesday, May 22, 2007 12:22 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Flashboards not cooperating. I want to use vertical, horizontal lines and text boxes (im in version 6.x). I don't understand it if I pull the fields above

Still having problems with Flashboards, anybody have any ideas ?

this ??? I am unable to get an answer from remedy support right now because apparently our support contract ran out, which I am working on fixing. Thanks, John -Original Message- From: Mosco, John D. Sent: Tuesday, May 22, 2007 12:22 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Flashboards

Flashboards not cooperating.

All, Have a flashboard that I built using bar graph to display certain variables of types of tickets. After building the flashboard I created text fields on top of it so I could label the bars and areas better. They display in remedy admin but not in user. 1. Permissions are

Re: Flashboards not cooperating.

versions), you can set the font type, size, style, etc for any of the text labels within the fb. Axton Grams On 5/22/07, Mosco, John D. [EMAIL PROTECTED] wrote: ** All, Have a flashboard that I built using bar graph to display certain variables of types of tickets. After building

Re: Windows Vista Question

Tim, You can not install SQL Server 2005 on a client OS, you can install the express version which has allot of the functionality but like mysql has allot of limitations and very limited administrative functionality (mostly its frustrating). Regarding Vista, We are staying away

Re: Problems connecting to Oracle following 10g client install...

Brian, Upgrading Oracle in General is not a good idea, you would probably do better to do an export of your data, install Oracle 10G (if remedy supports it) and pull your data back in. I am not sure of the differences between 5 and 7 with 9.2 but the differences between 9 and 10 are

Reports

All, I am trying to create a report showing count of all open tickets sorted by Group\Technician\Status, is there any guide out there than can help with general reporting ? Thanks, John ___

Remedy: SQL Configuration and Optimization

All, Does anyone know of an SQL Configuration and Optimization guide specifically for Remedy ? I Thanks, John Mosco W01/GS-11 IT Coordinator Customer Support Manager PNG JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 'We the people'

Re: Malloc Error

Alex, We had the same error on our server, it turned out to be an error with the print spoller service hanging, try disabling the print spooler service and see what that does. My contact info is below if you have further questions. John Mosco W01/GS-11 IT Coordinator Customer Support

Remedy and Altiris Intetgration

All, I recently installed and configured the Altiris Connector for Remedy and am successfully pulling data into remedy from Altiris. I was looking to see if others were doing this so we could collaborate on best practices, advice, share forms and ideas etc. Thanks, John

Remedy: Disaster Recovery - Data Exports

** All, I am trying to find the best way to make sure that I have a good disaster revovery plan. I already set up SQL Backups full and diff etc. From my class two weeks ago (admin 2) it seems the best way to be able to bring your data back though is to do a data export and then import.

Remedy Admin: Where do I go from here ?

** All, I just returned from Remedy Admin 2 (ver.7); I have basically been winging it for nearly 2 years now and finally got some training. Can anyone please direct me to resources beyond the two books I took away from the class ? Things that you have found helpful etc. Thanks,