[otrs] Available tickets and acticle actions

Hi, I have two confusing questions: 1. Some acticles could be printed, forwarded, bounced and split, but some could only be printed, forwarded and split. What kind of acticles does not have the bounce option? 2. We have 5000 tickets in Junk quene, but only 1200 of them are available, why? Can

Re: [otrs] Database connection problem.

How embarrassing, apparently it just needed apache to be restarted at this point. Everything is connecting and working properly. I guess I didn't realize that if you restart the otrs2 service you must restart apache2 as well. Mark Hepler wrote: > I must be rather dense here, but I can't seem to

Re: [otrs] Database connection problem.

Tried reloading everything including Apache and MySQL? Has helped me on similar occasions. Otherwise the OTRS system log file (Mine is in /tmp/otrs.log) or apache error log may give more clues. KR, Frans > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On

Re: [otrs] Ticket subject length

Ulrich, Notifications, as shown in your example, are defined through 'Admin' - 'Notification'. There for example the English template "en::Agent::NewTicket" has as Subject: 'New ticket notification! () '. Obviously by changing 24 to a higher value you would see more. The value is limite

[otrs] Database connection problem.

I must be rather dense here, but I can't seem to work out what I did to cause the initial problem or how to get it fixed. New install of OTRS2 on Debian Lenny with mysql Database I made a simple change in the Config.pm to fix the link sent in the auto response email. I added the following line

[otrs] Ticket subject length

Hello, Is it possible to change the length of the ticket subject sent in mails? Example: "I am trying to print out, but the printer does not work" it gets "cut off" to "[SR#000] New ticket notification! (I am trying to print out [...])" I found an old thread with the same question:

[otrs] LDAP auth from different, trusted domains

Hello, I have a problem in authenticating the agents on differents 2003 Active Directory domain. Let's suppose that DOMAIN1 is in trust with DOMAIN2. This configuration, of course works without hassle: # # # DOMAIN 1 authentication fo

[otrs] R: About Ticket Owner

Hi Arlene 1. The ticket is owned by the creator, but is not assigned to anyone 2. The ticket is owned by OTRS Admin (user with ID=1) by default, or by any other owner defined in Postmaster sysconfig Keep in mind that in OTRS a ticket always have a owner, but may or may not be assigned to the ow