Re: [otrs] serious problem regarind email fetching.. not just Can't create PID file

Hi Jan, i just read your email, but i did it, deleted the email (put in the spam) and then run manaully the download process... regards, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domene...@bwinparty.com<mailto:luca.domene...@bwinparty.com> bwin Italia Via Adolfo Rav

[otrs] serious problem regarind email fetching.. not just Can't create PID file

or some character... do not delete the process_id from the table... and do not download any email. This is a serious problem for us... Any idea Br, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domene...@bwinparty.com<mailto:luca.domene...@bwinparty.com> bwin Italia Vi

Re: [otrs] strange problem in fetching email

ot deleted ? the download email process is too slow ? Regards, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domene...@bwinparty.com<mailto:luca.domene...@bwinparty.com> bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com<http://www.bwinparty.com/> This ema

Re: [otrs] strange problem in fetching email

s.PostMasterMailbox.pl-10[27237]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 11 email(s) from email/ip address. Im going to check regards, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domene...@bwinparty.com<mailto:luca.domene...@bwinparty.com>

[otrs] strange problem in fetching email

Hi all, i dont know why, but the emails are fetched every hour instead of every 10 minutes... the crontab is correctly configure the get them very 10 minutes... (the default otrs crontab)... any idea ? regards, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domene

[otrs] how to reject emails with attachments bigger than 1MB

Hi all, how can i set a rule that reject the emails with attachments bigger than 1MB and send a reply to the "customer" saying that the attachment is too big ? regards, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com<mailto:luca.domene...@bwinparty.com> bwin I

Re: [otrs] strange block on orts application when going to admin->sysconfig

something like this... is it a bug ? br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com<mailto:luca.domene...@bwinparty.com> bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com<http://www.bwinparty.com/> This email and any attachments are confidential

[otrs] strange block on orts application when going to admin->sysconfig

-+ 5 rows in set (0.00 sec) mysql> show processlist; and nothing more... I need to wait a lot of time or restart mysql server... do you know what can happen ? br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com<mailto:luca.domene...@bwinparty.com> bwin Italia

Re: [otrs] how to disable (temporarily) email delete from server

Thanks for answers... Looking at the manual it also say to create a rule on the mail server side. Thanks in advance Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com<mailto:luca.domene...@bwinparty.com> bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.co

[otrs] how to disable (temporarily) email delete from server

. Our email are all POP3. Is the otrs.PostMasterMailbox.pl script the one that download the emails ? (im a newbie on otrs sorry) How can I modify such script to do not permit it do delete the email from the server ? Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com

Re: [otrs] iphone handler 1.0.91 (1.1.0 beta)

Hi Carlos, i created my own account and i posted a comment: the iphonehandler package is in the installed packages list. Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com<mailto:luca.domene...@bwinparty.com> bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinpar

[otrs] iphone handler 1.0.91 (1.1.0 beta)

.pm line 261. [Mon Mar 12 13:06:15 2012] iPhoneHandle.pm: Subroutine _MigrateConfigurations redefined at /opt/otrs//var/packagesetup/iPhoneHandle.pm line 295. Its not clear to me if it has been installed or not Any help ? Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.co

[otrs] ITSM tutorial

Hi all, anybody knows a good tutorial on configuring and use ITSM ? (latest version possible) br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com<mailto:luca.domene...@bwinparty.com> bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com<http://www.bwin

Re: [otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

Hi Ugo, Have you done the upgrade in some way bypassing this problem or not ? Br, Luca Domenella Storage Team Leader P: +39 06 54070440 ext: 16 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (rm) Italy www.bwinparty.com This email and any attachments are

Re: [otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk. Da: Luca Domenella mailto:luca.domene...@bwinparty.com>> Risposta: "otrs@otrs.org<mailto:otrs@otrs.org>"

[otrs] upgrade from 3.0.11 to 3.1.2 error on: scripts/DBUpdate-to-3.1.mysql.sql

to be that the engine is MyISAM and that myisam do not support foreign keys. We are using mysql 5.5 (stable) Now the question is: how can i go ahead ? I change the engine from myisam to innodb for this table or did i miss something ? Please let me know. Best regards, Luca Domenella Storage Team L

Re: [otrs] strange performance problems migrating otrs from a server to another one

Hi Steve, i will give a look , thanks ! yes, the /tmp point to disk, b ut on both server… same architecture… I will let you know Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) <http://www.bwinparty.

Re: [otrs] strange performance problems migrating otrs from a server to another one

da3 125G 41G 77G 35% / /dev/sda1 190M 24M 157M 14% /boot tmpfs 3.9G 0 3.9G 0% /dev/shm br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) <http://www.bwinpar

[otrs] strange performance problems migrating otrs from a server to another one

erver I don’t have any kind of disk usage… looks like its all in memory… Can anyone help me on this performace issue ? I don’t know how to reproduce the performances of the production server on this new one. Best regards, Luca Domenella T: +39 0698962316 E:  luca.domene...@bwinparty.com bwin Ital

[otrs] ITSM Module and addon documentation

Hi, i didnt find any doc relative to ITSM 3.0.5, the last document I found is the manual for 2.1. what about the documentation for the extentions (addon) ? best regards, Luca Domenella T: +39 0698962316 E: <mailto:luca.domene...@bwinparty.com> luca.domene...@bwinparty.com

[otrs] problems with website otrs.org ???

Hi, do you experience problems with the website ? I get all this kind of errors on everylink (except otrs.com): The requested URL /download was not found on this server. (404) The homepage works Br, Luca Domenella T: +39 0698962316 E: <mailto:luca.domene...@bwinparty.

[otrs] [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox

ing (yourhost.example.com/4814)! The strange I don’t get emails from the crontab… looks like the script do not return any error, so I don’t understand why I doesn’t work. Doing it manually works. Please let me know how to debug the situation. Best regards, Luca Domenella T: +39 0698962316

Re: [otrs] how to search on the mailing list archives ?

Hi Stefano, looking around the manual, seem to be not smarter to cancel an Agent (not customer) because of losing corelation with tickets. Disable him is more smarter. Thanks, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma

Re: [otrs] how to search on the mailing list archives ?

Already done :-( Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended

[otrs] how to search on the mailing list archives ?

Hi all, how can i search on the mailing list archive ? I haven’t found a way… I need to know a way to cancel a user from otrs Best regards, Luca Domenella T: +39 0698962316 E: <mailto:luca.domene...@bwinparty.com> luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

I finally migrated all Thanks for your help Mike ! cheers Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protected by

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

ld list' at /opt/otrs/Kernel/System/DB.pm line 553. ERROR: OTRS-DBUpdate-to-2.3-10 Perl: 5.8.8 OS: linux Time: Tue Dec 6 16:32:46 2011 Well can you suggest me something ? or did I miss some steps ? Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin I

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

create index that failed manually L Could you explain to me what is the workaround described in the link you sent me ? because I haven’t understood it L Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) <h

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

table There is not any field named 'escalation_response_time' and 'escalation_solution_time' in the table... is this an expected behavior ? Br, Luca Domenella T: +39 0698962316 E:  luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com   This

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

Hi Ugo, i will perform some tests, will let you know thanks ! Luca Domenella T: +39 0698962316 E:  luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com   This email and any attachments are confidential, and may be legally privileged and protected by

Re: [otrs] upgrading from otrs 2.0.4 to 3.0.11

Hi, i installed from source OTRS, the other stuff from rpm br, Luca Domenella T: +39 0698962316 E:  luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.com   This email and any attachments are confidential, and may be legally privileged and protected by

[otrs] upgrading from otrs 2.0.4 to 3.0.11

looked at the forum without much success Best regards, Luca Domenella E: <mailto:luca.domene...@bwinparty.com> luca.domene...@bwinparty.com <http://www.bwinparty.com/> www.bwinparty.com This email and any attachments are confidential, and may be legally privileged and protec