I had tried that previously and forgot to put that in my last message. Here
are the results when I do that. I looked at /opt/rt3/lib and I didn't see
$RT::LocalPath defined anywhere in there.
Currently the RTFM directory lies in ~/Desktop/RTFM-. Do I need to
place it elsewhere for the install?
Ca
On Fri, Jan 18, 2008 at 08:54:21AM -0800, Greg Evans wrote:
> I am trying to get RTFM 2.2.1 installed and when I do the very first thing
> it says perl Makefile.pl this is what is returned.
>
> I am not sure what $RT::LocalPath even is or even how to define it. If
> someone could be so kind as to
I am trying to get RTFM 2.2.1 installed and when I do the very first thing
it says perl Makefile.pl this is what is returned.
I am not sure what $RT::LocalPath even is or even how to define it. If
someone could be so kind as to tell a complete RT Newbie what I need to do
to make this work, that wo
OK it works now! Thanks everyone for all the help with this, I was able
to get it to send the Autoreply only to regular users and not my
Helpdesk group by using the code supplied below. Mine looks like this:
if ( $self->TransactionObj->Type eq "Create" ) {
my @HelpDeskMembersEmails =
("[EMAI
Dirk,
What you want to do is going to be very difficult. If custom field
permissions checking had some context of the current ticket having it's CF
permissions checked then you could do something clean, but unfortunately no
context is provided.
There are callbacks that allow you to override what
Hallo,
--Am 18. Januar 2008 11:22:19 +0100 schrieb Dirk Pape
<[EMAIL PROTECTED]>:
For "pragmatic kind" of cf cannot be stored anywhere an "mandatory"
status does not depend on the "pragmatic kind".
this sentence is t a sentence I think, so next try.
cfs for now have only a category (type)
Hello,
for some Queues we have a couple of Custom fields to be attached to Tickets
in this Queue.
These Custom Fields are of different kind with respect to when they are
expected to get a value and whether this value is expected to change.
Let me give an example:
1. some keywords have to b
