Hi Michael,
You must do this: http://wiki.bestpractical.com/view/ActiveStatus
Or also you can do that:
http://wiki.bestpractical.com/view/InactiveStatus
Best regards,
ALBERTO VILLANUEVA DEL VAL
Consultant
Altran Technologies
ParqueEmpresarial
Yes, I have this in my RT_Config.pm:
Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
MySupportQueues MyReminders RefreshHomepage Dashboards)]);
Bye
Cris
-Messaggio originale-
Da: Jo Rhett [mailto:jrh...@netconsonance.com]
Inviato: venerdì 5 giugno 2009 20.37
A:
Hello,
I try to keep the date of a Owner changed event.
To do this, I use a scrip to write this date value in a CustomField named
LastOwnerChangeDate.
Condition: On Owner Change
Action: User Defined
Template: Global Template: Blank
Stage: TransactionCreate
Custom condition:
return
I wanted to grant ShowConfigTab only for a few users who are group
directors at my institution, but I don't want that doing so, they can
modify the /*GLOBAL*/ RT at a glance, as they can do, if they have this
single right.
Jo, I'm sure that it is the global RT at a glance, because I'm
Hi!
I'm working on a problem regarding user management and ticket modification.
I have normal privileged users and others.
Everyone (in a global context) has the following rights:
CreateTicketModifySelfReplyToTicketModifyTicket (tried it with and without this
right, actually i dont want to
It is depending on your setup, if you have a new, clean install without any
asset, i think it will work, but if you already have assets with old status
values, it will break i think
2009/6/5 Jeff Lucas jlu...@eagleinvsys.com
Per AT 1.2.3’s AT_Config.pm file…
snip
# {{{ Miscellaneous AT
I have looked through the Wiki and anything else I could find for full
documentation of the purpose of the Reminders tickets, and I haven't
found anything other than explanations of how to deal with problems
with them (details of how to make them go away when the ticket they're
based on is
I'm working on converting from an old RT2 to a 3.6.x vintage RT3. So
far, mostly pretty successfully. I got the new one set up to
authenticate off of our Active Directory, and also to create new RT
accounts from AD. And I got the email interface up and running.
I downloaded the latest
hi,
We are sending alerts from our monitoring to RT so that it will create a
ticket for us.
There's one alert that we do not want ticket to be created. Is there a way
to filter this alert?
thanks!
___
Hi,
Is there a way to just update an existing ticket instead of creating one
with request coming from:
- specific requestor
- specific characters on Subject: (for the request
Thanks!
___
Hi all, i am still facing problem. could any one response ?
2009/6/4 Rana Tanveer ranatanv...@gmail.com:
Hi,
This is what i am getting in logs:
un 4 16:52:18 RT: No permission to create tickets in the queue 'foo'
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:244)
Jun 4
Hi All, Could any one response me as i am still facing problem ?
On Fri, Jun 5, 2009 at 7:16 PM, Rana Tanveerranatanv...@gmail.com wrote:
Hi all
I need expert opinion regarding either i have to modify templates or
config file or both for my text/html problem?
Rana Tanveer
--
This worked fine for us in the end. Did a select on the Content from
the restored old database, and then just updated the Content in the
corresponding row in the new database. We also have similar problems
with other fields, like Headers, where there is any unicode / extended
acsii characters
Sebastien,
Try using the stage TransactionBatch (remember to turn it on in
RT_SiteConfig.pm). I think that will do it. Also, I don't think you need
the return 1; on the Custom Condition code area as you have already
set a condition by selecting one that is NOT user-defined. Hope this
Hi,
We are currently escalating priorities for all queues each night with a
cron job.
# escalate tickets for all queues
while (my $queue = $queues-Next) {
my $queuename = $queue-Name;
system($crontool --search RT::Search::ActiveTicketsInQueue .
--search-arg \$queuename\ .
--action
Vaclav,
I may be missing something here, as I am on 3.6.4, but it was my
understanding that adding comments to a ticket does NOT create an email
(correspondence). Therefore, how does one Reply to correspondence that
does not happen? Just a question so I can understand the context of the
On Mon, Jun 08, 2009 at 05:39:58PM +0100, Jason Doran wrote:
Hi,
We are currently escalating priorities for all queues each night with a
cron job.
# escalate tickets for all queues
while (my $queue = $queues-Next) {
my $queuename = $queue-Name;
system($crontool --search
Faith,
I may be wrong, but my understanding of RT tickets (any ticket) is
that unless there is a transaction being executed for it, it will not
just arbitrarily know to send off a notice to someone. TO do that, you
need to create a cron job that will run thru the RT Ticket Tabler and
rmp,
How are you sending the alerts to RT? Email? what? There are some
filter you can use in RT_SiteConfig, but they would be based on LDAP
filters, etc. Also, depending on the criteria you have for controlling
privileges, you could reserve the right for CreateTicket to specific
groups of
Thanks Ken,
It really helps.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly
On Jun 8, 2009, at 12:54 PM, Kenneth Marshall wrote:
On Mon, Jun 08, 2009 at 05:39:58PM +0100, Jason Doran wrote:
Hi,
We are currently escalating priorities for all queues each night
with a
cron job.
# escalate tickets for all queues
while (my $queue = $queues-Next) {
my $queuename =
Our current work-flow policy requires four people to be involved in
resolving most customer software/data change requests. One of the
company partners to approve the request, one person to do the
development, one to do the testing and another to push it into
production.
I'm attempting to create
Jeremy,
We do that. We have a Custom Field we use to mark the progress,
another for the name of the person responsible to do the QA test (they
get an email automatically when the work is ready for that test),
another CF for the date the work was completed, another for the name of
the
Hello
I am trying to create some intelligent dashboards using the query builders
to save defined searches, based on CFields.
I seem to recall in an older version of RT that the CFields and values drop
down would show up the only one i see is the CF.{SLA} drop down. I know I
can use the Advanced
MarcAnthony Barrette wrote:
Hello
I am trying to create some intelligent dashboards using the query builders
to save defined searches, based on CFields.
I seem to recall in an older version of RT that the CFields and values drop
down would show up the only one i see is the CF.{SLA} drop down.
On Jun 8, 2009, at 5:51 PM, Matthew Seaman wrote:
MarcAnthony Barrette wrote:
Hello
I am trying to create some intelligent dashboards using the query
builders
to save defined searches, based on CFields.
I seem to recall in an older version of RT that the CFields and
values drop
down
On Jun 8, 2009, at 11:14 AM, Kevin Falcone wrote:
Try creating a dashboard with a search of Type = 'reminder' and Due =
'today'
and create a subscription to the dashboard
Huh? This made perfect sense to me until I tried to create this
query. If anyone else tries to do this, set your Due
27 matches
Mail list logo
