Dear Aaron,
Thanks for your quick help. I added same template for testing. Still I am
getting mails in text/plain format. Is there any settings I have to do for
enable html in request tracker 3.8.
If I reply to a mail from rt web interface by adding any hyper-links to body. I
am not getting
On Mon, Nov 9, 2009 at 18:59, Erickson, Jason wrote:
> I am in the process integrating the helpdesk system with Exchange 2007. I
> can receive emails correctly and I have set up a smart host to work with
> another SMTP server that uses Plain Login. Now I need to configure it so it
> can authentica
Hi All,
Here's what I'm looking to do:
I have a queue called "Data Analysis". In this queue, there is a ticket
custom field called "Progress".
When someone changes the "Progress" custom field on the ticket to "Request
Data", I want a child ticket created in the "Data Acquisition" queue and the
I can't get this to work. Coould you give me a hand?
thanks
On Mon, Nov 2, 2009 at 9:15 AM, Emmanuel Lacour wrote:
> On Wed, Oct 28, 2009 at 09:02:09AM -0400, Juan N. DLC wrote:
> > Hi to all,
> >
> > I want to know if someone have a scrip that make a ticket get the
> priority
> > and duedate fr
I am in the process integrating the helpdesk system with Exchange 2007. I can
receive emails correctly and I have set up a smart host to work with another
SMTP server that uses Plain Login. Now I need to configure it so it can
authenticate with the Exchange server over ssl. Do I need to do some
Seems like I cant use space in custom field name. And there is C before the
name.
Does anyone can use this plugin with space in custom fields?
Thanks
2009/11/9 Sergio Charpinel Jr.
> Hi,
>
> I have installed CommandByMail plugin, and added these lines do
> RT_SiteConfig.pm:
>
> Set(@MailPlugins
I'm stumped. Can you send a screenshot of your 3.6.6?
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>
>
> Jesse Vincent wrote:
> >
> >> r...@lechuck:~# find /opt/rt3/ -name \*Kill\*
> >> r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\*
> >> r...@lechuck:~# find /usr -name \*Kill\*
> >>
> >> No results for any of these searches.
> >
> > I suspect it's time for the big guns.
> >
> > grep -
On Mon, Nov 09, 2009 at 05:10:38PM +0100, Matt van der Westhuizen wrote:
> Hi all,
Try this:
http://lists.bestpractical.com/pipermail/rt-users/2009-November/062157.html
>
>
>
> Recently upgraded from 3.8.5, on both our production and development
> servers. Having trouble trying to add mult
On Mon, Nov 09, 2009 at 11:24:15AM -0500, Sean Sullivan wrote:
>
>
> Jesse Vincent wrote:
> >
> >> r...@lechuck:~# find /opt/rt3/ -name \*Kill\*
> >> r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\*
> >> r...@lechuck:~# find /usr -name \*Kill\*
> >>
> >> No results for any of these searches.
Jesse Vincent wrote:
>
>> r...@lechuck:~# find /opt/rt3/ -name \*Kill\*
>> r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\*
>> r...@lechuck:~# find /usr -name \*Kill\*
>>
>> No results for any of these searches.
>
> I suspect it's time for the big guns.
>
> grep -ri kill /opt/rt3.bak/share
Hi all,
Recently upgraded from 3.8.5, on both our production and development
servers. Having trouble trying to add multiple attachments via the GUI.
Uploading a single attachment is no problem, but when using "Add more
files", the second just replaces the first attachment. It applies to
both co
Hi,
I have installed CommandByMail plugin, and added these lines do
RT_SiteConfig.pm:
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Set(@Plugins,(qw(RT::FM RT::Extension::CommandByMail)));
But I getting this error:
[error]: Couldn't load RT::Interface::Email::Filter::TakeAction: Can'
>
> r...@lechuck:~# find /opt/rt3/ -name \*Kill\*
> r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\*
> r...@lechuck:~# find /usr -name \*Kill\*
>
> No results for any of these searches.
I suspect it's time for the big guns.
grep -ri kill /opt/rt3.bak/share
grep -ri kill /opt/rt3.bak/lib
Y
Jesse Vincent wrote:
>
>>> So, this is an RT extension. Which version of it are you using and where
>>> did it come from? We certainly shouldn't be breaking our API in the
>>> middle of a stable series, so I want to make sure it gets sorted out.
>>> As an aside, 3.8.6 has been out for a week or
Hi Jesse!
>
> That is correct. This is a new option in 3.8.6. The issue you're running
> into is clearly a bug that we need to fix for 3.8.7. But the workaround
> should be ok for now, I hope.
It's ok!
Thx,
Björn
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> It was set true in RT_Config, after I set it to false, the "Show Result"
> links now appear again in the left toolbar.
>
> I'm not sure if I understand the implication. Does it mean that RT now
> checks credentials once per session? I get a cookie and afterwards
> as long as I have this cookie
I need to backup everything in 2 queues but nothing else. I'm a database
.. well I'm poor at it. I've looked through
site:bestpractical.com (keywords)
but not really found anything on single queues.
Is this possible?
If not I can take a full dump and delete all the queues but need assurances
I found it, it was actually is the saved search - it was somehow using
rt/ instead of _WebPath__ in old searches. I was able to identify the
searches in question by looking up in the Attributes table for
"SavedSearch" and "Pref-SearchDisplay" and sorting by "LastUpdated",
and identifying
Good day all
Can someone please assist me ...
We are running RT-3.8.5 on RHEL4 and using MySQL database.
I would like to force users to enter certain fields such as
- Time worked
- Comments
- Subject
I tried to do this on the database
All I did was setup the templates as shown in the example below;
Subject: Resolved: {$Ticket->Subject}
Content-Type: text/html
Content:
You logged a job
(SR#) with the Sitel IT Service Desk which we believe we have now resolved,
please take the time to complete a short survey in relation to t
RT_SiteConfig will have the configuration option you want to change.
--
Regards
Aaron
On Sat, Nov 7, 2009 at 9:39 AM, Jon Baker wrote:
> I'm migrating our RT to a dedicated system. On the old system, the path to
> RT was http://server/rt/, and so the WebPath variable was set to "/rt".
> On t
Hello!
On Fri, 2009-11-06 at 11:18 -0500, Jesse Vincent wrote:
> It's certainly not. Just at a guess, are you using RT's WebExternalAuth?
Yes we using WebExternalAuth with mod_auth_kerb
> (is that variable set to true in your RT_SiteConfig.pm?) If so, is
> WebExternalAuthContinuous set to true a
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