Hi,
My rights on /opt/rt3/etc/RT_Config.pm are 440 (should be the stock ones); now,
from man perldoc :
SECURITY
Because perldoc does not run properly tainted, and is known to have
security issues, when
run as the superuser it will attempt to drop privileges by setting the
effecti
Thanks, Robert. Permissions on RT_Config.pm were set at 550 with root as
owner. I chmod'd them to 444 per your suggestion, and it worked. I had
read the man page for perldoc, but didn't catch on.
btw, when I now run "perldoc /opt/rt3/etc/RT_Config.pm", I get three
syntax errors:
tracker:~ # perl
It still seems to me that a straightforward SQL search should work... no matter
how the ticket was created, although my goal is to get approvals working. I
will enable the default queue and work with that for now.
Mike
>>> "Michael James" 7/29/2010 4:43 PM >>>
I queried the rt3 MySQL database
Hi,
We have RT running up on Amazon however, we keep finding
mason_handler.pmgoes defunct after about a day. We have been running
four processes on
ubuntu 9.04 perl 5.10
Any ideas welcome, a strace gave no clues and nothing is written to the
logs.
Regards
Mark
Discover RT's hidden secrets with
> tracker:~ # perldoc /opt/rt3/etc/RT_Config.pm
> /opt/rt3/etc/RT_Config.pm:443: Unmatched =back
> /opt/rt3/etc/RT_Config.pm:459: Unmatched =back
> /opt/rt3/etc/RT_Config.pm:471: Unmatched =back
I don't get these errors : we must not be using the same versions :
I am running RT v3.8.7 on CentOS
On Fri, Jul 30, 2010 at 11:44:15AM -0400, Michael James wrote:
> It still seems to me that a straightforward SQL search should work... no
> matter how the ticket was created, although my goal is to get approvals
> working. I will enable the default queue and work with that for now.
you really sh
Is it possible to add a user to a group via the CLI?
I can find the command to create a new user, and I can create a new group. But
how can I put one in the other?
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
D
Agreed, I don't get those errors on 3.8.7, but I do see them in 3.8.8. I
have both versions running for different departments.
RT 3.8.8
SLES 10 SP3
tracker:~ # perldoc -V
Perldoc v3.14, under perl v5.008008 for linux
Thanks again.
>>> "Robert Grasso" 7/30/2010 12:40 PM
>>>
> tracker:~ # perldo
Thanks, Kevin. Okay, I now see that approval != ticket and that's why the quick
search wouldn't work. Still can't see the approvals on the Approval page,
however. I will enable __Approvals and see about getting things to work from
there.
Mike
>>> Kevin Falcone 7/30/2010 12:48 PM >>>
On Fri, J
Has anyone used RT::Authen::ExternalAuth for integrating with Active
Directory? I am getting errors on installing RT::Authen::ExternalAuth
I ran the following command ( cpan -i RT::Authen::ExternalAuth ); During
installation, it asked for path to your RT.pm, which I entered as
/data/rt3/lib
So
Is there a way to separate Staff from Customers. We have a Helpdesk,
whereby Support Staff are issuing tickets for a group of Customers. My
two questions are:
1- Can Support Staff issue a ticket for the customer? what is the best
way to do this?
2- Can we utilize the radius server in our ma
Is there a way to apply custom fields to ticket bound for a specific
queue i. e. ticket created for billing have one set of custom fields and
tickets created for tech support have a different set of custom fields?
Thank you,
David
System Administrator
Rural Network Services, Inc.
Discover
Is there a way to apply custom fields to ticket bound for a specific
queue i. e. ticket created for billing have one set of custom fields and
tickets created for tech support have a different set of custom fields?
Thank you,
David
System Administrator
Rural Network Services, Inc.
Discover
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