As said earlier, I'm now using another tool to manage our requests. With this
other system, it is possible to export all the still opened tickets, with
dates when available.I would like to load, in batch, all these tickets in
RTIs there a way in RT to do that ?In this specific case, would it be bet
Assets 1.04 -- 2015-03-02
-
We are pleased to announce Assets 1.04:
https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.04.tar.gz
https://download.bestpractical.com/pub/rt/release/RT-Extension-Assets-1.04.tar.gz.asc
SHA1 sums
c933c7e8f9779a711021599ab
On Mon, Mar 2, 2015 at 8:03 PM, LAW Andy wrote:
> HTML styling - visited vs unvisited anchors/hrefs.
Uhm...I don't think so, since to reject I have to visit the ticket anyway.
Luca
I don't understand how to do this task if I try to override AddCustomFieldValue
method...
Each my asset record have custom field "Expiration date". This field is
mandatory and fill in at the moment of creation.
I thought if I run each night some tool like rt-crontool I can check this custom
HTML styling - visited vs unvisited anchors/hrefs.
On 2 Mar 2015, at 18:53, Alex Peters mailto:a...@peters.net>>
wrote:
I'm not aware of this functionality at all in stock RT, but I'm keen to learn
more. Looking forward to other responses to this issue.
On Mon, 2 Mar 2015 9:54 pm Luca Ferrar
On Mon, 2 Mar 2015 21:33:12 +0300 "Andrey K" wrote:
> So, is it impossible to act on assets like tickets from rt-crontool?
As of now, yes. rt-crontool is still ticket-centric, in that its
search predicates only return tickets, and its actions are still
Scrips' actions, which assume they act on t
I'm not aware of this functionality at all in stock RT, but I'm keen to
learn more. Looking forward to other responses to this issue.
On Mon, 2 Mar 2015 9:54 pm Luca Ferrari wrote:
> On Sat, Feb 28, 2015 at 4:18 AM, Alex Peters wrote:
> > Could you please clarify this question?
> >
>
> Looking
So, is it impossible to act on assets like tickets from rt-crontool?
Assets doesn't have support for triggered actions (scrips) yet. You
can override the AddCustomFieldValue method on RT::Asset to accomplish
this manually.
- Alex
Thanks. That turned out to be the right answer.
On Fri, Feb 27, 2015 at 7:22 PM, Alex Peters wrote:
> I'm guessing that your scrip is set to run in "Transaction Create" mode.
>
> By changing your scrip to run in "Transaction Batch" mode, the queue
> change will have already completed. This shou
On Mon, 2 Mar 2015 19:46:36 +0300 "Andrey K" wrote:
> Is it possible to use rt-crontool to change a status of an asset depend on
> it's custom field?
> I'd like to create "Expiration data" custom field to change status of assets
> if data expired.
Assets doesn't have support for triggered actio
On Mon, 2 Mar 2015 14:14:20 + "Calafiore, Jason [USA]"
wrote:
> I am experiencing some issue when RT 3.8.8
RT 3.8 reached end-of-life nearly a year ago:
http://blog.bestpractical.com/2014/04/rt-38-reaches-end-of-life.html
RT 3.8.8 was released nearly 5 years ago, and has multiple published
Hi,
I've installed RT 4.2.9 and Asset 1.0.2 and now try to configure it for tech
support.
Is it possible to use rt-crontool to change a status of an asset depend on it's
custom field?
I'd like to create "Expiration data" custom field to change status of assets if
data expired.
How to do thi
Hi,
I am experiencing some issue when RT 3.8.8 is going down intermittently when a
user is doing a search. I have been trying to investigate this issue and
noticed several strange errors in the /var/log/rt3.log
First, I noticed that the time in this log in 5 hours off. My OS time is set
correct
On Sat, Feb 28, 2015 at 4:18 AM, Alex Peters wrote:
> Could you please clarify this question?
>
Looking at the ticket list I can see bold tickets when they are new
and not yet modified, and then grayed once they are opened/commented.
It happened in the past I rejected some tickets directly, and t
Ah ok I finally found it, I have to create the ticket first, and then I
can add the group as requestor in the people tab.
So our user set the requestor when they create the ticket (to
send them the initial ticket description).
So is there a way to put the requestor group field into the create
Hi!
this sounds good but I can't find it in the UI. Your are probably not referring
the "rt-email-group-admin" command and a static configuration.
regards!
Sven
> Von: "Alex Peters"
> For posterity, RT v4.2.10 introduces the ability to add groups as requestors.
> If
> I understand this
I'd question the reason for this.
On 01/03/2015 23:44, Aaron Guise wrote:
You cannot. The users created in the Web UI are only for RT. To login
to *NIX you need to create the user at the OS level.
Of course you could do the user creation with a scrip once the user is
created. Not sure I w
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