[rt-users] rt-crontool and "--action RT::Action::NotifyAsComment"

Hello, I try to use the following cron task : /opt/rt4/bin/rt-crontool \ --search RT::Search::FromSQL \ --search-arg "Created < '1 day ago' AND (Status = 'new') " \ --action RT::Action::NotifyAsComment \ --action-arg 'OtherRecipients' --template 'my_nice_template' but nothing is done (no comm

[rt-users] Need help about scrip condition

Hello, I've disabled scrips for sending auto-notifications when a comment is added on tickets. BUT, i would like that comment created by rt-crontool been notified to 'OtherRecipients'. So i have 2 questions : -> what's the way to check if the comment creator is "Enoch root", and in this case (

Re: [rt-users] Need help about scrip condition

Many thanks : this exactly what i was looking for ! Le 17 janv. 2014 14:34, "Emmanuel Lacour" a écrit : > On Thu, Jan 16, 2014 at 06:57:12PM +0100, Eric MAISONOBE wrote: > > > >So i have 2 questions : > >-> what's the way to check if the co

Re: [rt-users] rt-crontool and "--action RT::Action::NotifyAsComment"

Many thanks for tour help ! Le 21 janv. 2014 20:38, "Kevin Falcone" a écrit : > On Thu, Jan 16, 2014 at 06:46:06PM +0100, Eric Maisonobe wrote: > >Hello, > >I try to use the following cron task : > >/opt/rt4/bin/rt-crontool \ > >

[rt-users] ACL not removed ???

Hello, I've upgraded from 4.0 to 4.2.6 last week (but i don't know if that matter...). I've discovered today that some access right are very strange. The facts : -> access right are ONLY on groups (never on users), -> 2 users are member of the same groups : GroupId 1663 and 4777 -> user1 is olde