[rt-users] Remove (no value) from drop down list.

I created a custom field of type 'Select one value'(i.e. a dropdown menu). At the top of the menu is a (no value) option. How do I get rid of this? Many thanks in advance.

[rt-users] change priority to simple high, medium, low

How do I change the Priority(from 0 ... 100) field under Basic to a simple drop down menu with the following options: High Medium Low. If this isn't possible can I disable the preconfigured priority field and create my own? If yes, how do I disable the priority field?

Re: [rt-users] how to pre-fill fields?

, Oct 16, 2010 at 7:50 PM, Jason Edgar superj...@gmail.com wrote: I would be interested in seeing your solution, though I don't know if I'd be able to use it. Can't I prefill the fields with a scrip? On Sat, 16 Oct 2010 23:27:26 +, Joe Harris wrote: I have

Re: [rt-users] how to pre-fill fields?

'; } /%INIT %ARGS /%ARGS -- Mathieu Longtin 1-514-803-8977 On Sun, Oct 17, 2010 at 9:55 AM, Jason Edgar superj...@gmail.com wrote: Thanks Mathieu. I am particularly interested in the CallBack method you mention but I am not a Perl programmer. Can you give an example to show how I can e.g. set

Re: [rt-users] how to pre-fill fields?

Thanks Mathieu: I got it. An extra $ was needed before ARGSRef from line 3. I have no idea what it is for, I followed other examples from the Internet. Also the description field is called 'content'. Thanks again. On Sun, 17 Oct 2010 11:35:08 -0400, Mathieu Longtin wrote: %INIT my $ARGSRef =

[rt-users] how to pre-fill fields?

How do I pre-fill a field(e.g. the subject fill or description field). .i.e how do I modify RT so that when I click 'new ticket' the subject or description fill would already have text that I entered somewhere else? RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year --

Re: [rt-users] how to pre-fill fields?

know if there is interest. Joe Sent from blackberry -Original Message- From: Jason Edgar superj...@gmail.com Sender: rt-users-boun...@lists.bestpractical.com Date: Sat, 16 Oct 2010 18:14:30 To: rt-users@lists.bestpractical.com Reply-To: superj...@gmail.com Subject: [rt-users

[rt-users] custom fields below description

how do I reorder my layout to have my custom fields below the description text-area? Thanks all. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!