Hi,
Since I have to sort through a queue in RT with a high percentage of spam
(we don't remove spam for our postmaster queue) I thought it would be useful
with some keyboard shortcuts like n (for next), x (spam), o (open), t (take)
etc for RT. I found a javascript tool from Acunote (1) and made
ht
Hi
On Sun, Nov 28, 2010 at 7:34 PM, uzee wrote:
>
> Hi,
>
> Some of our devices that feed into RT generated thousands of tickets which
> are really informational. Besides the bulk update of the UI, is there
> another way that I can use to filter and update hundreds or thousands of
> tickets..? th
Hi,
I've just started testing RT 4.0.2 for a future upgrade from the
3.8-series. Enabled autocomplete based on work phone number in
addition to name for requestor. However doing that I would like to
change the username format of the suggestions in the drop down to
include name, email and work phon
> share/html/Elements/ShowUser is what looks at the system setting or user
> preference and dispatches to the right component for display
> (ShowUserVerbose vs. ShowUserConcise out of the box).
>
> You'll need to add a share/html/Elements/ShowUserSuperverbose (note casing
> since the preference is
Hi
On Thu, Sep 23, 2010 at 9:01 PM, Patton, Brandon <
brandon.pat...@aspireindiana.org> wrote:
> I’m running RT 3.8.7 on Fedora 13 and trying to setup running the CLI
> however I always get the “Server error: Not Found (404)” error all the time.
> I’ve been searching and reading and tried the “e
