Hi All,
I'm running RT 4.4.1, on BackBox Linux 4.6 (GNU/Linux 4.2.0-42-generic
x86_64).
I'm trying to replace a bespoke ITIL Change Management system that we're
about to lose access to. The old system was cobbled together on
SalesForce & was essentially a matter of pressing a "New Change"
I'm trying to embed a mailto: HTML code into my ticket creation
template so that the customer can click the link and this will generate
a blank email with the ticket info in the subject that can use for a
reply, that the system can then parse into the ticket. The mail to
address would vary
Anyone know how to configure the Concise Spreadsheet Extension?
I am trying to use the extension as a means of creating a simple daily
activity report that can be emailed to management.
Thanks,
David
System Admin
RNS
Running RT 3.8.7
RT Training in Washington DC, USA on Oct 25 26 2010
Running RT 3.8.7
On 9/17/2010 4:11 PM, Kenneth Crocker wrote:
David,
If you're going to email it, just set the Query up on a Dashboard. No
downloading, re-formatting or anything.
Kenn
LBNL
On Fri, Sep 17, 2010 at 2:47 PM, Sysadmin sysad...@ruralnetwork.net
mailto:sysad
Thanks guys, I got it. They all work fine now.
David
On 8/25/2010 12:55 PM, Michael Finn wrote:
Set(@Plugins,(qw(RT::FM)));
Set(@Plugins,(qw(RTx::EmailCompletion)));
Set(@Plugins,(qw(RT::Extension::ToggleSuperUser)));
Set(@Plugins,(qw(RT::Extension::QueueDeactivatedScrips)));
How should I list
Currently we have RT configured so that support staff are privileged
users, and customers are unprivileged users which Are also part of the
Customers group. I'm look for an easy way to search the unprivileged
users, RT only shows privileged users, and groups only let you add or
remove users,
Is there a way to show just ticket history for a customer? Maybe a
ticket tab for the user/customer that would display only tickets for
that customer and show only the replys (not comments or other details
for those tickets) and not the complete user history? So a clean
concise way of viewing
class=label|/lRoom:/:/spanbr /
b class=value% ($requestor-FirstCustomFieldValue('Room') ||
loc(No room entered about this user)) %/bbr /
Hope this helps
Björn
Am 13.08.10 23:18, schrieb Sysadmin:
Is there a way to linkcustom fields? So, I trying to link custom
field data, so that custom
3.8.7/.8 -- I had to fix a
couple of bugs , in particular when the result set include custom fields.
Roy
*From:* Torsten Brumm [mailto:torsten.br...@googlemail.com]
*Sent:* 25 August 2010 12:11
*To:* Raed El-Hames
*Cc:* Sysadmin; rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] Modify
Is it possible to modify the fields included in spreadsheet output? I
would like to exclude som of the existing fields and include some data
from some CF.
Thanks,
David
System Admin
RNS
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out
Is there an Extension compatibility list around. I recently installed
the QueueDeactivatedScrip which work very well, then installed the
EmailCompletion extention which also works well only to find that my
QueueDeactivatedScrip no longer worked. I there anyway of determining
compatibility
in the RT_SiteConfig.pm
file. Multiple Set Plugins lines will override rather than append.
Mike
*From:* rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of
*Torsten Brumm
*Sent:* Wednesday, August 25, 2010 11:49 AM
*To:* Sysadmin
*Cc:* rt-users
Is it possible to modify the fields included in spreadsheet output? I
would like to exclude some of the existing fields and include some data
from some CF.
Thanks,
David
System Admin
RNS
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out
-WorkPhone || loc(No WorkPhone
entered about this user)) %/bbr /
or
span class=label|/lRoom:/:/spanbr /
b class=value% ($requestor-FirstCustomFieldValue('Room') ||
loc(No room entered about this user)) %/bbr /
Hope this helps
Björn
Am 13.08.10 23:18, schrieb Sysadmin:
Is there a way
I'm trying to create a daily activity report for the 'support queue'
that can be printed or email.
Anyone ever used ASCOMs RT report generator? Pearl modules are
installed, but where does the rt-report.pl file go?
David
System Admin
RNS
RT Training in Washington DC, USA on Oct 25 26 2010
Is there a way to linkcustom fields? So, I trying to link custom
field data, so that custom fields like Account #, Customer Equip, Phone
#, that exist in a service ticket and in the user information, will
populate each other, ie in creating a service ticket for a /new
custome/r, the linked
What is the correct syntax for inserting custom field data into scripts
and templates? We have a service queue with a custom field (type of
ticket = locate or repair).
So, I want to create a script to read the type of ticket then dispatch
an email with custom field data inserted in the email
to owner script, I am not quite sure what do you mean by does not
allow me to use owner change as it was intended
What does n't not do ??
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Sysadmin
' and $self-TransactionObj-OldValue
== 10) {
return 1;
}
return undef;
10 : is the default Users.id value for the nobody user.
Good luck;
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Sysadmin
Is it possible to change the size of the wikitext box?
Ideally I would like to display a large rectangular box under the issue
description text area
David
System Administrator
RNS
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Is there a cheatsheet of RT script codes? and/or fieldcodes
Specifically, I'm looking to insert the Real Name of the user
assigned to a ticket. (currently inserts username)
also I'd like to generate the Email notification when the ticket is
first assigned from nobody to somebody
I'm
Is there a way to separate Staff from Customers. We have a Helpdesk,
whereby Support Staff are issuing tickets for a group of Customers. My
two questions are:
1- Can Support Staff issue a ticket for the customer? what is the best
way to do this?
2- Can we utilize the radius server in our
Is there a way to apply custom fields to ticket bound for a specific
queue i. e. ticket created for billing have one set of custom fields and
tickets created for tech support have a different set of custom fields?
Thank you,
David
System Administrator
Rural Network Services, Inc.
Discover
Is there a way to apply custom fields to ticket bound for a specific
queue i. e. ticket created for billing have one set of custom fields and
tickets created for tech support have a different set of custom fields?
Thank you,
David
System Administrator
Rural Network Services, Inc.
Discover
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