Re: [rt-users] A way to send a mail once a field in the ticket is filled

> I'm looking for a way to send an email with the information extracted from > the ticket once a particular field is completed. > is that someone has an idea? You could write a program that extracts ticket information using the REST interface and then emails it in whatever format you like. But it

Re: [rt-users] A way to send a mail once a field in the ticket is filled

Hanane, What fields are you interested in? If is a Custom Field, the code will be different. Kenn LBNL On 3/6/2009 12:49 AM, hanane ourdani wrote: > Hello everyone, > > I'm looking for a way to send an email with the information extracted > from the ticket once a particular field is

[rt-users] A way to send a mail once a field in the ticket is filled

Hello everyone, I'm looking for a way to send an email with the information extracted from the ticket once a particular field is completed. is that someone has an idea? thank you very much, best regards, ___ http://lists.bestpractical.com/cgi-bin/mailm