: rt Users
Subject: Re: [rt-users] Changing Queue reference in emails
Kevin,
We have just one template for when a ticket is created
and we put the following into it:
Queue : {$Ticket-QueueObj-Name}
That line could be put into ANY template and it would
show what queue
Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Monday, July 14, 2008 3:55 PM
To: Kevin Freels
Cc: rt Users
Subject: Re: [rt-users] Changing Queue reference in emails
Kevin,
We have just one template for when a ticket is created
and we put the following
Greetings!
I would like the response emails (comment, reply) to reflect the queue
that they're generated from, not the RT instance. We have multiple
queues, and I think it will get confusing to have the messages say I.T.
Support when the ticket generated is actually from the Engineering
queue.
Hi Kevin,
I think that's the purpose of the fields on the Basics tab when editing a
queue's configuration. For instance, in my Support queue the Description
is Support Requests and the Reply Address is
[EMAIL PROTECTED]. Replies to tickets are from Support Requests
[EMAIL PROTECTED].
Kevin,
We have just one template for when a ticket is created and we put the
following into it:
Queue : {$Ticket-QueueObj-Name}
That line could be put into ANY template and it would show what queue
the reply came from. Hope this helps.
Kenn
LBNL
On 7/14/2008 3:20 PM,
