> They see the link for button called Show but it appears to hit a
> snag and takes you back to the report link used to get to the ticket
> details (open tickets in this case)
>
> I do not have access to RT logs at this time and I get the sense
> that is where you will be sending me. I just wanted
On 11/12/2010 9:59 AM, rt-users-requ...@lists.bestpractical.com wrote:
5. Re: Fwd: UnPrivliged User question (Kevin Falcone)
6.
Message: 5
Date: Thu, 11 Nov 2010 19:28:49 -0500
From: Kevin Falcone
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Fwd: UnPrivliged User
On Wed, Nov 10, 2010 at 07:34:52PM -0500, Joe Kirby wrote:
> I want my self service (unprivileged) user to be able to show email.
>
> I have globally setup Requestor to have reply to ticket, show ticket,
> show outgoing email,
> forward email, watch.
>
> When I test it out th
Begin forwarded message:
From: Joe Kirby
Date: November 10, 2010 7:32:03 PM EST
To: rt-users-requ...@lists.bestpractical.com
Subject: UnPrivliged User question
I want my self service (unprivileged) user to be able to show email.
I have globally setup Requestor to have reply to ticket, show
