When inserting the new function into Web.pm, make sure to update the correct
> values(ie case as well) of REGULAR EXPR OF YOUR QUEUENAME and REGULAR EXPR OF
> YOUR CF
>
> I know that I have to put in the new function into Web_Local.pm but if I do
> it doesnt seem to work. May be y
em to work. May be you can test it out and let me know.
Thanks
-Ashish
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Ken Crocker
[kfcroc...@lbl.gov]
Sent: Thursday, March 19, 2009 12:42 AM
To: rt Users
Subjec
To all,
I have a scrip thar re-sets the Ticket Status to "open" when a
ticket is resolved and a certain CF has no value. Making the CF
Mandatory is not an option as the users do NOT know what to put in it
when the ticket is created and we don't want the mandatory setting to
stop ticket cr
