ates a ticket
custom field customer_name with the name of the group the requestor belongs to,
it also populates ticket custom fields relating to contract name and expire
grabbed from the group custom fields.
To keep my RT in sync with the CRM system (to update the customer and contract
info
group custom fields within my RT.
Hope this helps.
Regards;
Roy
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Walid Haider
Sent: 24 March 2011 11:54
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Support Contract Client
my RT.
Hope this helps.
Regards;
Roy
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Walid Haider
Sent: 24 March 2011 11:54
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Support Contract Client Check
Hi,
I am running RT
Hi,
This is possible, if you find a Way to Store The support Contract information.
Good starting Point is Asset tracker in this Case, where you can Store The
information. Based on The customfield with The Client information and a Tiny
Script you can Link to The Contract and also you can Grab The
Hi,
I am running RT 3.8.4 and have created a custom field, with a list of all our
clients, so that the client name is selected from the list when creating or
updating a ticket.
I am now looking to implement a way of checking if the client's support
contract has not expired (and perhaps even, d
