Ruslan,
Thanks. That did it.
Kenn
LBNL
On 10/21/2008 8:31 PM, Ruslan Zakirov wrote:
> Condition: On Create
> Action Code:
>
> $self->TicketObj->Owner - returns owner id
> $self->TicketObj->OwnerObj - returns owner as RT::User object
>
> On Wed, Oct 22, 2008 at 12:58 AM, Kenneth Crocke
Condition: On Create
Action Code:
$self->TicketObj->Owner - returns owner id
$self->TicketObj->OwnerObj - returns owner as RT::User object
On Wed, Oct 22, 2008 at 12:58 AM, Kenneth Crocker <[EMAIL PROTECTED]> wrote:
> To list,
>
>
>I am trying to capture the ticket owner as the ticket is
To list,
I am trying to capture the ticket owner as the ticket is created (via
Web) and I'm not sure of how to code that. I know how to ensure that I'm
checking a WebUI transaction and the transaction creator, but don't know
how to get the ticket owner on creation. Help?? Thanks.
Ken