On Wed, Sep 01, 2010 at 11:39:26AM -0500, Max McGrath wrote:
I seem to be having issues on my Blackberry with the MobileUI.
Here's what I have:
RT 3.8.8 on Ubuntu 10.04 and MobileUI 0.96.
Blackberry Curve
Blackberry 8530
v5.0.0.654 (Bundle 1108, Platform 4.2.0.298)
If I tell the
I seem to be having issues on my Blackberry with the MobileUI.
Here's what I have:
RT 3.8.8 on Ubuntu 10.04 and MobileUI 0.96.
Blackberry Curve
Blackberry 8530
v5.0.0.654 (Bundle 1108, Platform 4.2.0.298)
If I tell the browser to go directly to the MobileUI it works -- but it does
not auto
On 05/08/2010 22:08, Jesse Vincent wrote:
This is very much an initial release and I know there are things that
need improvement, though I'd greatly appreciate feedback to help figure
out what those improvements should be.
Honouring callbacks for _elements/ticket_menu either as a new callback
Thanks. I've pushed out 0.96 with WebOS listed.
On Wed, Aug 25, 2010 at 04:55:59PM -0400, Jason A. Smith wrote:
On 08/05/2010 05:08 PM, Jesse Vincent wrote:
We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5
and 5.0, Kindle 2.5 and in a number of desktop browsers. We've
On 08/05/2010 05:08 PM, Jesse Vincent wrote:
We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5
and 5.0, Kindle 2.5 and in a number of desktop browsers. We've only
tested this on a recent RT 3.8, but it _should_ work on older versions
of RT. Reports of failures on 3.6.x or
Hi all
Does anybody know how to turn off the automatic redirection that takes you
to the mobile skin? I'd rather users just bookmarked the /m directory on
their phones.
regards
Garry
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of
Works like a champ for our blackberries.
Thanks for this.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Thursday, August 05, 2010 5:09 PM
To: rt-annou...@lists.bestpractical.com
-users-
boun...@lists.bestpractical.com] On Behalf Of Howard Jones
Sent: 06 August 2010 19:30
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9
On 06/08/2010 17:45, Jesse Vincent wrote:
0.92 should fix that issue. I've pushed it to cpan already
On Mon, Aug 09, 2010 at 09:31:07AM -0400, testwreq wreq wrote:
With WebExternalAuth, you never see the login screen. How is the
authentication working?
Thanks, vm
It should work exactly the same way as the desktop UI.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Is WebExternalAuth the windows authentication? I am trying to integrate RT
with AD and I am wondering what WebExternalAuth exactly does when turned on?
On Mon, Aug 9, 2010 at 9:40 AM, Jesse Vincent je...@bestpractical.comwrote:
On Mon, Aug 09, 2010 at 09:31:07AM -0400, testwreq wreq wrote:
On Mon, 2010-08-09 at 11:45 -0400, testwreq wreq wrote:
Is WebExternalAuth the windows authentication? I am trying to
integrate RT with AD and I am wondering what WebExternalAuth exactly
does when turned on?
It just makes RT defer authentication to any external source, like
Apache. In our
According to earlier in the thread:
We've found the lower-bound on the extension. Looks like it's 3.8.3. And
you _really_ ought to be running at least 3.8.5 or newer.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
On 05/08/2010 22:08, Jesse Vincent wrote:
We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5
and 5.0, Kindle 2.5 and in a number of desktop browsers. We've only
tested this on a recent RT 3.8, but it _should_ work on older versions
of RT. Reports of failures on 3.6.x or
On Fri, Aug 06, 2010 at 11:41:08AM +0100, Howard Jones wrote:
On 05/08/2010 22:08, Jesse Vincent wrote:
We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5
and 5.0, Kindle 2.5 and in a number of desktop browsers. We've only
tested this on a recent RT 3.8, but it
I have replicated the Page Not Found on the top.
I pulled from CPAN.
Also, I've noticed the SelfService pages do not have a mobile interface. Is
this correct? Or did I mess something up?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Aug 06, 2010 at 10:18:46AM -0500, Max McGrath wrote:
I have replicated the Page Not Found on the top.
Can you send me the raw html of that page?
I pulled from CPAN.
Yes, that has nothing to do with the above, only with the inc/ issue the other
poster had.
Also, I've noticed the
On 06/08/2010 16:14, Jesse Vincent wrote:
Did you pull from github or from cpan? The version on CPAN has that
stuff baked in.
I'm having trouble replicating the Page not found issue.
This was from github last night. I agree that 'cpan -i
RT::Extension::MobileUI' does the right thing though.
On Fri, Aug 06, 2010 at 04:35:27PM +0100, Howard Jones wrote:
On 06/08/2010 16:14, Jesse Vincent wrote:
Did you pull from github or from cpan? The version on CPAN has that
stuff baked in.
I'm having trouble replicating the Page not found issue.
This was from github last night. I agree
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: 06 August 2010 16:38
To: Howard Jones
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] [Rt-announce] RT for Mobile Devices 0.9
On Fri, Aug 06, 2010 at 04:35:27PM +0100, Howard Jones wrote:
On 06
On Fri, Aug 06, 2010 at 05:44:40PM +0100, Jim Tambling wrote:
Installed from cpan (0.90) on to 3.8.8. Works fine on T-Mobile branded
Symbian 60 browser apart from seeing the Page not found message at the
top of the page. Other than that, great extension! My field engineers
will love it.
Ok, stupid question. How do I go about getting the latest one from CPAN?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Aug 6, 2010 at 11:45 AM, Jesse Vincent je...@bestpractical.comwrote:
On Fri, Aug 06, 2010 at 05:44:40PM
On Fri, Aug 06, 2010 at 12:35:53PM -0500, Max McGrath wrote:
Ok, stupid question. How do I go about getting the latest one from CPAN?
https://pause.perl.org/incoming/ is the secret-ninja location for brand-new
stuff.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy
We've been playing with this today, and it's a very good start, thanks Jesse.
I know my colleague Dave has already sent you a patch.
My only criticisms of it so far are these:
1) On Safari on my iOS4 iPhone, it often seems to get the width of the display
wrong when showing search results.
Thanks Jesse.
I downloaded it and did the following:
# perl Makefile.PL
# make
# make install
then i restarted apache.
This is what I get:
This webpage has a redirect loop.
The webpage at *http://rt.carthage.edu/rt//m/* has resulted in too many
redirects. Clearing your cookies
On Fri, Aug 06, 2010 at 06:38:43PM +0100, Tim Cutts wrote:
We've been playing with this today, and it's a very good start, thanks Jesse.
I know my colleague Dave has already sent you a patch.
Yep. And I've pushed out 0.92 with a fix for the problem Dave hit, as well
as...
My only
On Fri, Aug 06, 2010 at 12:43:10PM -0500, Max McGrath wrote:
Thanks Jesse.
I downloaded it and did the following:
# perl Makefile.PL
# make
# make install
then i restarted apache.
This is what I get:
This webpage has a redirect loop.
The webpage at
Yup, that worked!
And Page not found is gone! Awesome!
Here's my config...
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Fri, Aug 6, 2010 at 12:44 PM, Jesse Vincent je...@bestpractical.comwrote:
On Fri, Aug 06, 2010 at
On Fri, Aug 06, 2010 at 12:50:20PM -0500, Max McGrath wrote:
Yup, that worked!
Ok. If you add
Options indexes
DirectoryIndex index.html
to the RT directory's configuration in apache, does going to /m/ work?
And Page not found is gone! Awesome!
Here's my config...
--
Max McGrath
On 6 Aug 2010, at 18:43, Jesse Vincent wrote:
2) In my opinion (and others in the office thought so too), there's a lot
of wasted screen real-estate; some of the fonts are too large, and there is
a lot of padding around stuff which spaces everything out too much and
reduces the amount I
No, but maybe I put it in the wrong place:
VirtualHost *:80
ServerName rt.carthage.edu
ServerAdmin m...@carthage.edu
# config for your main content
DocumentRoot /var/www
Directory /var/www
# here and in other places goes config
# of your main host
/Directory
# as RT is out of document root then
On 06/08/2010 17:45, Jesse Vincent wrote:
0.92 should fix that issue. I've pushed it to cpan already.
0.93 from PAUSE resolved the Page Not Found for me.
This will be a very valuable plugin for our on-call guys, who already
have an iPhone. Thanks, Jesse.
Discover RT's hidden secrets with
Hi Jesse,
It looks good so far, I just have one comment. Since we are using
WebExternalAuth here, we never see the login screen, and therefore never
see the link with the option to go to the normal interface. Maybe a
link to the normal full size interface could be added to the mobile home
Using RT 3.8.2 and BlackBerry OS 5
Whenever I try to display a ticket I'm getting an error saying
could not find component for path '/Ticket/Elements/ShowPriority'
When creating a new ticket, I get a similar error message except it says
EditTransactionCustomFields instead of ShowPriority.
On Fri, Aug 06, 2010 at 06:10:00PM -0400, Daniel Farst wrote:
Using RT 3.8.2 and BlackBerry OS 5
Yep. We've found the lower-bound on the extension. Looks like it's
3.8.3. And you _really_ ought to be running at least 3.8.5 or newer.
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