Re: [AI] Regarding Cleartax unaccessibility

[Vedika Phadke]

Hi,
As the tax return preparer, I would say income tax official website itself
accessible /user-friendly.
if not, they improve them (provided follow up from few individuals who are
continuously taking efforts to keep accessibility in the site).
If clear-tax is not responding, try its competitors.
it is just a suggestion.

On Sat, Feb 24, 2024 at 2:42 PM Ram  wrote:

> Hi,
>
> I am aware that many  VI persons file their ITR through cleartax.
> Till 2 years back self filing of ITR was free,  and they charged only for
> CA assisted filing.
> Since last year, even self filing has been made a paid service and the
> charges are as per the ITR form you use.
>
> Clear Tax has revamped its website and at the same time compromised on
> accessibility.
> I have sent several mails to its support team pointingout at the
> unaccessible parts of the website ,requesting them to make the website
> accessible for screen reader users, but never got any response.
> I feel if they are charging for their services, then the website should be
> accessible for screen reader users too.
>
> What next step should I take to compel cleartax to incorporate
> accessibility into their website?
>
> Thanks,
>
> Ram
>
>
>
>
>
>
> --
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> 
> .
>


-- 
Best regards,
Vedika

Vedika Phadke

-- 
Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..


Search for old postings at:
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[AI] Regarding Cleartax unaccessibility

[Ram]

Hi,

I am aware that many  VI persons file their ITR through cleartax.
Till 2 years back self filing of ITR was free,  and they charged only for CA 
assisted filing.
Since last year, even self filing has been made a paid service and the charges 
are as per the ITR form you use.

Clear Tax has revamped its website and at the same time compromised on 
accessibility.
I have sent several mails to its support team pointingout at the unaccessible 
parts of the website ,requesting them to make the website accessible for screen 
reader users, but never got any response.
I feel if they are charging for their services, then the website should be 
accessible for screen reader users too.

What next step should I take to compel cleartax to incorporate accessibility 
into their website?

Thanks,

Ram   




-- 
Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..


Search for old postings at:
http://www.mail-archive.com/accessindia@accessindia.org.in/
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