Re: Teaching others TSM
Francisco, I found that good company-specific documentation is a must; as is an enthusiastic student! I inherited ADSM from a former employee who gave me a brief overview of the physical layout of the system. When the main library failed, and ADSM fell over dead pretending to be a trainwreck, I was totally lost. The ADSM Tech Support folks spent *hours* on the phone with my helping dig out of those problems (note to ADSM Tech Support - thank you VERY much!). Fast forward three years and I've had to teach the system to my co-workers. This is what I rely upon beyond the Tivoli documentation: - a "data flow" diagram that show where the data comes from and where it goes. - an "operations" procedure that describes *in detail* how to perform the routine tape handling tasks. - a "daily surveillance" procedure that describes *in detail* how to check the health of the system and what to do if it isn't healty. Good luck. Tab Trepagnier TSM Administrator Laitram Corporation Francisco Reyes <[EMAIL PROTECTED]>@VM.MARIST.EDU> on 07/27/2001 09:07:23 AM Please respond to "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> Sent by: "ADSM: Dist Stor Manager" <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] cc: Subject: Teaching others TSM What is the best way to teach someone how to use TSM? When I learnt it some time back it took me 3 months of setting up the server and clients and just trying different things to get all the concepts.
Re: Teaching others TSM
My approach is modular, get the person learning one aspect for a few days e.g. anything to do with backup schedules. I lay a whole bunch of tasks in increasing complexity/thought until that person starts being confident in it, then I start with a different one. If you are training several people, make the individuals learn different things and get them to draw from the others who have finished that area. After a month, or two, you can send them to training and they will have an appreciation of components, which makes the overview easier to understand. My 0.02 cents worth Cheers, Suad -- On Fri, Jul 27, 2001 at 10:07:23AM -0400, Francisco Reyes wrote: > What is the best way to teach someone how to use TSM? > When I learnt it some time back it took me 3 months of setting up the > server and clients and just trying different things to get all the > concepts. > > When I came back to the company after 2 years I found the setup was in > fairly bad shape even though of the two people that maintained it while I > was gone one went to training. > > I think hand's on is the best training, but I don't think the two people I > need to train can be made available full time just to learn TSM. > > What is the general consensus about the classes? Do they truly help new > users?
Re: Teaching others TSM
IMHO training can provide you two things - a smooth start and someone more
experienced than you (to ask questions and to give you broad overview).
At the other side nothing can replace practical experience ("The experience
is proportional to the number of broken systems" :-)
So the answer is: do both.
And this is relevant not only to TSM.
Re: Teaching others TSM
On Fri, 27 Jul 2001, Ford, Phillip wrote: > In my personal experience, I like to work with something awhile and then go > to the class. The class makes more sense and you can get problems that you > are struggling with worked out with the teacher. Thanks for sharing. I am going to start training two people next week and then 1 of them is going to formal training in September. This way we will have a list of things to ask to the teacher when he goes to training.
Re: Teaching others TSM
On Fri, 27 Jul 2001, Martin, Jon R. wrote: > Francisco, > > I feel I have a learned a lot with the "sink or swim" method and > subscribing to this mail list has helped also. I first learned about the > clients and how they worked, then scheduling, and then moved onto things > like the DB, log, diskpools and tapepools etc... My opinion is that if you > are not familiar with the material you won't get much from formal training. > I've done ok learning it one layer at a time and reading the Administrator's > Reference. Thanks for sharing your experience. I think I will try a simmilar approach to what you described. Teach the people the clients and scheduling first and then go into the server/concepts.
Re: Teaching others TSM
I believe the best lessons are learned during trial by fire (at least you remember them). Classes can help jump start a person, but there is no way that a person is ready to administer a system fully after a class. One of the biggest hurdles to overcome, for someone new to *SM who is familiar with old styles of backups, is overcoming the monthly or weekly backup and put it on the shelf attitude. *SM can be beat into this mode but is not designed for it. In my personal experience, I like to work with something awhile and then go to the class. The class makes more sense and you can get problems that you are struggling with worked out with the teacher. Well so much for my 2 cents worth. -- Phillip Ford Senior Software Specialist Corporate Computer Center Schering-Plough Corp. (901) 320-4462 (901) 320-4856 FAX [EMAIL PROTECTED] -Original Message- From: Francisco Reyes [mailto:[EMAIL PROTECTED]] Sent: Friday, July 27, 2001 10:07 AM To: [EMAIL PROTECTED] Subject: Teaching others TSM What is the best way to teach someone how to use TSM? When I learnt it some time back it took me 3 months of setting up the server and clients and just trying different things to get all the concepts. When I came back to the company after 2 years I found the setup was in fairly bad shape even though of the two people that maintained it while I was gone one went to training. I think hand's on is the best training, but I don't think the two people I need to train can be made available full time just to learn TSM. What is the general consensus about the classes? Do they truly help new users? *** This message and any attachments is solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use, or distribution of the information included in this message is prohibited -- please immediately and permanently delete this message.
Re: Teaching others TSM
Francisco, I have been administering TSM for three months now. The previous administrator is my manager so I have had someone on hand to answer my questions. I feel I have a learned a lot with the "sink or swim" method and subscribing to this mail list has helped also. I first learned about the clients and how they worked, then scheduling, and then moved onto things like the DB, log, diskpools and tapepools etc... My opinion is that if you are not familiar with the material you won't get much from formal training. I've done ok learning it one layer at a time and reading the Administrator's Reference. Thanks, Jon Martin -Original Message- From: Francisco Reyes [mailto:[EMAIL PROTECTED]] Sent: Friday, July 27, 2001 10:07 AM To: [EMAIL PROTECTED] Subject: Teaching others TSM What is the best way to teach someone how to use TSM? When I learnt it some time back it took me 3 months of setting up the server and clients and just trying different things to get all the concepts. When I came back to the company after 2 years I found the setup was in fairly bad shape even though of the two people that maintained it while I was gone one went to training. I think hand's on is the best training, but I don't think the two people I need to train can be made available full time just to learn TSM. What is the general consensus about the classes? Do they truly help new users?
Teaching others TSM
What is the best way to teach someone how to use TSM? When I learnt it some time back it took me 3 months of setting up the server and clients and just trying different things to get all the concepts. When I came back to the company after 2 years I found the setup was in fairly bad shape even though of the two people that maintained it while I was gone one went to training. I think hand's on is the best training, but I don't think the two people I need to train can be made available full time just to learn TSM. What is the general consensus about the classes? Do they truly help new users?
