Re: Get accounts associated to manager account

2017-04-03 Thread 'Peter Oliquino' via AdWords API Forum
Hi Vikram,

Yes, the more correct service to use to retrieve the associated accounts to 
your MCC should be the ManagedCustomerService 

 and 
you may refer to this Python sample code 

 as 
to how.

Best regards,
Peter
AdWords API Team

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Get accounts associated to manager account

2017-04-03 Thread Vikram Tiwari
Sample code:

customerService = adwords_client.GetService(
'CustomerService', version='v201609')
customers = customerService.getCustomers()

When I use this, for most accounts I am able to get all the accounts 
associated. But recently I got issues with one of the accounts where the 
actual accounts are part of manager accounts.

I found some threads regarding using ManagedCustomerService API to get such 
data but did not find any example for the same in Python. Any help?

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Re: Adwords ReportDownload Issue for v201702

2017-04-03 Thread 'Peter Oliquino' via AdWords API Forum
Hi Josh,

Could you provide me the clientCustomerId you used and the sample report 
file generated? This will help me investigate the issue further. Please 
reply using *Reply privately to author*.

Best regards,
Peter
AdWords API Team

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Re: Negative values in Shopping Performance Report

2017-04-03 Thread 'Shwetha Vastrad (AdWords API Team)' via AdWords API Forum
Hi All,

We've identified the source of the issue and are in the process of 
implementing a fix. Meanwhile, please *do not* include the stats from 
Product Partition Report and Shopping Performance Report for March 29 - 31 on 
any analysis. I'll update this thread when it's safe to pull these reports 
for those dates.

Regards,
Shwetha, AdWords API Team.

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Re: missing accounts from our API

2017-04-03 Thread 'Shwetha Vastrad (AdWords API Team)' via AdWords API Forum
Hi, 

Could you provide more details on how you are retrieving the accounts using 
AdWords API? If you are using any predicates in your selector, this would 
impact the accounts returned in the response. Please provide the SOAP 
request and response logs along with the email address used to generate 
your OAuth2 credentials so I can take a look, Please use *Reply privately 
to author* when responding. 

Regards,
Shwetha, AdWords API Team.

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Re: Modifying Product Partition Bid

2017-04-03 Thread 'Shwetha Vastrad (AdWords API Team)' via AdWords API Forum
Hi Jordan, 

As long as you are not changing the structure of your ProductPartition 

 tree, 
you can use AdGroupCriterionSerivce.mutate() 

 to 
update just the bid 

 amount 
of the partition unit. You can use the UpdateKeyword 

 PHP 
example as a reference, which updates the final URL of a Keyword. You need 
to modify this example and provide the id of the product partition to 
update the bids 

 as 
needed. Please note that if the mutate operation would make a tree invalid, 
you must also include the operation that fixes it again in the same 
request. To be valid, all child nodes of a subdivision must have a caseValue 

 of 
the same type, and every subdivision must contain an "other" node.

Regards,
Shwetha, AdWords API Team.

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Re: Impression values lower than zero

2017-04-03 Thread 'Vishal Vinayak (Adwords API Team)' via AdWords API Forum
Hello Everyone!

The issue is now fixed and you should no longer see this error when trying 
to request reports via the API. If you are still facing issues, please let 
me know and I'd be happy to take a further look. 

Regards,
Vishal, AdWords API Team

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Re: Performance problems downloading criteria report via API

2017-04-03 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum
Hello Everyone!

We've resolved the issue. The duration of this issue lasted from March 31st 
until today. You should no longer be seeing this error. If you see it 
again, please get back to me. We're currently working on putting measures 
in place to ensure that this particular issue does not pop up again.

Take care,
Nadine, AdWords API Team

On Monday, April 3, 2017 at 4:10:21 PM UTC-4, Nadine Sundquist (AdWords API 
Team) wrote:
>
> Hi Josh,
>
> Please start a new thread on this one. That'll make it easier for us to 
> track and for people to +1 your particular issue.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Monday, April 3, 2017 at 3:41:11 PM UTC-4, Josh Gabel wrote:
>>
>> We've been noticing a different type of reportdownload issue.
>>
>> When running the following AWQL report request to v201702 we're getting a 
>> blank report returned. No actual errors reported, just a report with empty 
>> data rows. I have confirmed that we had campaigns that meet the conditions 
>> with clicks, impressions, and cost, but can't get the report to go send 
>> data back.
>>
>> SELECT CampaignId, CampaignName, CampaignStatus, Clicks, Impressions, 
>> Cost FROM CAMPAIGN_PERFORMANCE_REPORT WHERE CampaignStatus != 'REMOVED' AND 
>> Impressions > 0 DURING 20170327,20170402
>>
>> On Monday, 3 April 2017 14:05:49 UTC-4, Alex wrote:
>>>
>>> Hey Vishal,
>>>
>>> I've realised we're getting the same issues as others here, with the 
>>> Keywords Performance Report too. Saw the error last Friday, and again over 
>>> the weekend, and this morning.
>>>
>>> Has anyone got any information about the potential cause?
>>>
>>>
>>> On Friday, March 31, 2017 at 8:16:01 PM UTC+1, LE Max wrote:

 We have been experiencing problems for the last several hours in 
 retrieving reports via the API. 

  

 When we request a criteria report, we are getting the following 
 message: 'Unable to create report, Type: 
 ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE'

  

 We have made repeated attempts with the same failed result. Can you 
 please let me know if there is an issue with the system?

>>>

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Re: Urgent. ReportDownloadError.

2017-04-03 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum
Hello Everyone!

We've resolved the issue. You should no longer be seeing this error. If you 
see it again, please get back to me. We're currently working on putting 
measures in place to ensure that this particular issue does not pop up 
again.

Take care,
Nadine, AdWords API Team


On Monday, April 3, 2017 at 1:44:08 PM UTC-4, Nadine Sundquist (AdWords API 
Team) wrote:
>
> Greetings AdWordsians,
>
> This error is a current high priority issue in the AdWords API. We're 
> currently working on a solution. I'll send you an update when the issue has 
> been resolved. You can also follow updates on this forum post 
>  
> as 
> this started on March 31st.
>
> Best,
> Nadine, AdWords API Team
>
> On Monday, April 3, 2017 at 10:36:27 AM UTC-4, Kenneth wrote:
>>
>> If it helps you.
>>
>> I'm using the example from 
>> https://github.com/googleads/googleads-dotnet-lib/releases/download/v20.0.0/adwords_dotnet_lib_src_v20.0.0.zip
>> Into class ParallelReportDownload.cs into method ProcessCustomer, into 
>> catch exception, i add again the account to queue. XXX.TryAdd (XXX of type 
>> IProducerConsumerCollection) and just 3 times. If fail 4 times, i report an 
>> error.
>>
>> Regards.
>>
>> El lunes, 3 de abril de 2017, 16:19:58 (UTC+2), Kamil Rajkowski escribió:
>>>
>>> I have exactly the same. It started from friday 31.03.2017, and today 
>>> most of queries gave that error.
>>> I also sent about this problem to our guy from google, he will keep me 
>>> in touch if he has some update.
>>>
>>> W dniu poniedziałek, 3 kwietnia 2017 15:28:08 UTC+2 użytkownik Kenneth 
>>> napisał:

 Edit: I'm publishing 3 post but i don't see anything in the list :(

 Hi,

 I've seen a post with a similar error, but is of the 2013, therefore 
 i've thought i should to open this new post.

 I'm downloading many reports using google.adwords v.20.0.0.0 and 
 google.ads.common v5.0.0.0 and just with some reports i have to problems. 
 The accounts aren't always the same.
 I'm having this error several days.

 I'm receiving this error in exception message:

 AdWordsReportsException: One or more AdWords Report download errors 
 have occurred.

 ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE. (Error: 
 ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE, FieldPath: , Trigger: 
 Unable to create report)

 And this error in inner exception message:

 Error on remote server: (500) Internal server error.

 May someone help me, please?

 Thank you.

 Regards.

>>>

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Adwords ReportDownload Issue for v201702

2017-04-03 Thread Josh Gabel

We've recently noticed an issue where we are getting back blank reports, 
possibly related to other users ReportDownload errors.

When running the following AWQL report request to v201702 we're getting a 
blank report returned. No actual errors reported, just a report with empty 
data rows. I have confirmed that we had campaigns that meet the conditions 
with clicks, impressions, and cost, but can't get the report to go send 
data back.

SELECT CampaignId, CampaignName, CampaignStatus, Clicks, Impressions, Cost 
FROM CAMPAIGN_PERFORMANCE_REPORT WHERE CampaignStatus != 'REMOVED' AND 
Impressions > 0 DURING 20170327,20170402

Anybody have any suggestions, or see anything I'm doing wrong?

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Re: Impression values lower than zero

2017-04-03 Thread 'Vishal Vinayak (Adwords API Team)' via AdWords API Forum
Hi,

My team is actively working on this issue and we are getting close to a 
solution. However, I do not have an ETA yet. I'll update the forum post as 
soon as I have more information. 

Regards,
Vishal, AdWords API Team

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Re: Impression values lower than zero

2017-04-03 Thread City Jeans
Hi Vishal,

Is the problem fixed yet? What dates are effected by it? Please provide 
more info so I know what to do next.

Thank you

On Friday, March 31, 2017 at 10:25:32 AM UTC-4, Vishal Vinayak (Adwords API 
Team) wrote:
>
> Hi,
>
> We are aware of this issue and my team is currently working to fix this 
> issue as a top priority. I'll get back to you as soon I have more 
> information.
>
> Regards,
> Vishal, AdWords API Team
>

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Re: Performance problems downloading criteria report via API

2017-04-03 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum
Hi Josh,

Please start a new thread on this one. That'll make it easier for us to 
track and for people to +1 your particular issue.

Thanks,
Nadine, AdWords API Team

On Monday, April 3, 2017 at 3:41:11 PM UTC-4, Josh Gabel wrote:
>
> We've been noticing a different type of reportdownload issue.
>
> When running the following AWQL report request to v201702 we're getting a 
> blank report returned. No actual errors reported, just a report with empty 
> data rows. I have confirmed that we had campaigns that meet the conditions 
> with clicks, impressions, and cost, but can't get the report to go send 
> data back.
>
> SELECT CampaignId, CampaignName, CampaignStatus, Clicks, Impressions, Cost 
> FROM CAMPAIGN_PERFORMANCE_REPORT WHERE CampaignStatus != 'REMOVED' AND 
> Impressions > 0 DURING 20170327,20170402
>
> On Monday, 3 April 2017 14:05:49 UTC-4, Alex wrote:
>>
>> Hey Vishal,
>>
>> I've realised we're getting the same issues as others here, with the 
>> Keywords Performance Report too. Saw the error last Friday, and again over 
>> the weekend, and this morning.
>>
>> Has anyone got any information about the potential cause?
>>
>>
>> On Friday, March 31, 2017 at 8:16:01 PM UTC+1, LE Max wrote:
>>>
>>> We have been experiencing problems for the last several hours in 
>>> retrieving reports via the API. 
>>>
>>>  
>>>
>>> When we request a criteria report, we are getting the following message: 
>>> 'Unable to create report, Type: 
>>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE'
>>>
>>>  
>>>
>>> We have made repeated attempts with the same failed result. Can you 
>>> please let me know if there is an issue with the system?
>>>
>>

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Re: Performance problems downloading criteria report via API

2017-04-03 Thread Josh Gabel
We've been noticing a different type of reportdownload issue.

When running the following AWQL report request to v201702 we're getting a 
blank report returned. No actual errors reported, just a report with empty 
data rows. I have confirmed that we had campaigns that meet the conditions 
with clicks, impressions, and cost, but can't get the report to go send 
data back.

SELECT CampaignId, CampaignName, CampaignStatus, Clicks, Impressions, Cost 
FROM CAMPAIGN_PERFORMANCE_REPORT WHERE CampaignStatus != 'REMOVED' AND 
Impressions > 0 DURING 20170327,20170402

On Monday, 3 April 2017 14:05:49 UTC-4, Alex wrote:
>
> Hey Vishal,
>
> I've realised we're getting the same issues as others here, with the 
> Keywords Performance Report too. Saw the error last Friday, and again over 
> the weekend, and this morning.
>
> Has anyone got any information about the potential cause?
>
>
> On Friday, March 31, 2017 at 8:16:01 PM UTC+1, LE Max wrote:
>>
>> We have been experiencing problems for the last several hours in 
>> retrieving reports via the API. 
>>
>>  
>>
>> When we request a criteria report, we are getting the following message: 
>> 'Unable to create report, Type: 
>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE'
>>
>>  
>>
>> We have made repeated attempts with the same failed result. Can you 
>> please let me know if there is an issue with the system?
>>
>

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Re: Performance problems downloading criteria report via API

2017-04-03 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum
Hi Alex,

This issue in our code base started on March 31st and continued into today. 
My team is currently in the cleanup phase of resolving this issue, so 
things should be getting better. I'll give the all clear when the error is 
completely resolved.

Best,
Nadine, AdWords API Team

On Monday, April 3, 2017 at 2:05:49 PM UTC-4, Alex wrote:
>
> Hey Vishal,
>
> I've realised we're getting the same issues as others here, with the 
> Keywords Performance Report too. Saw the error last Friday, and again over 
> the weekend, and this morning.
>
> Has anyone got any information about the potential cause?
>
>
> On Friday, March 31, 2017 at 8:16:01 PM UTC+1, LE Max wrote:
>>
>> We have been experiencing problems for the last several hours in 
>> retrieving reports via the API. 
>>
>>  
>>
>> When we request a criteria report, we are getting the following message: 
>> 'Unable to create report, Type: 
>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE'
>>
>>  
>>
>> We have made repeated attempts with the same failed result. Can you 
>> please let me know if there is an issue with the system?
>>
>

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Re: Impressions doubled when including BounceRate

2017-04-03 Thread 'Sreelakshmi Sasidharan (AdWords API Team)' via AdWords API Forum
Hi Mikael,

To make the debugging process easier, could you please run the report 
including the CampainId 

 in 
both the cases and share the results along with your client customer Id? 
Also, confirm the value of includeZeroImpressions request header in your 
requests.

Please use *Reply privately to author* to reply only to me. 

Thanks,
Sreelakshmi, AdWords API Team

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Modifying Product Partition Bid

2017-04-03 Thread jordan
Hi,

I am using the PHP API to partition products within an adgroup. Following 
the docs, I have successfully partitioned the products.

However, the next stage is to be able to modify bid values on the partition 
units.

I read in this < 
https://groups.google.com/d/msg/adwords-api/7_Ob030Y3vw/5Pp0-4Cu_LgJ > 
thread that the best way to approach this is to delete the tree and 
re-upload it. However, in our use case we cannot rebuild the tree and send 
it, we need to be able to modify the values on the partition. Given that 
the above thread was posted in 2014, I was hoping there would be a way to 
modify a partition using it's ID. Is there any way to do this?

Many thanks

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missing accounts from our API

2017-04-03 Thread sunger
What would be cause of all of a sudden accounts that live under MMC not 
coming through anymore.  There doesnt seem to be any reason as all accounts 
we are used to getting live under MMC but now only some accounts are coming 
in?  is this a problem with developer token?


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Re: Performance problems downloading criteria report via API

2017-04-03 Thread Alex
Hey Vishal,

I've realised we're getting the same issues as others here, with the 
Keywords Performance Report too. Saw the error last Friday, and again over 
the weekend, and this morning.

Has anyone got any information about the potential cause?


On Friday, March 31, 2017 at 8:16:01 PM UTC+1, LE Max wrote:
>
> We have been experiencing problems for the last several hours in 
> retrieving reports via the API. 
>
>  
>
> When we request a criteria report, we are getting the following message: 
> 'Unable to create report, Type: 
> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE'
>
>  
>
> We have made repeated attempts with the same failed result. Can you please 
> let me know if there is an issue with the system?
>

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Re: Urgent. ReportDownloadError.

2017-04-03 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum
Greetings AdWordsians,

This error is a current high priority issue in the AdWords API. We're 
currently working on a solution. I'll send you an update when the issue has 
been resolved. You can also follow updates on this forum post 
 as 
this started on March 31st.

Best,
Nadine, AdWords API Team

On Monday, April 3, 2017 at 10:36:27 AM UTC-4, Kenneth wrote:
>
> If it helps you.
>
> I'm using the example from 
> https://github.com/googleads/googleads-dotnet-lib/releases/download/v20.0.0/adwords_dotnet_lib_src_v20.0.0.zip
> Into class ParallelReportDownload.cs into method ProcessCustomer, into 
> catch exception, i add again the account to queue. XXX.TryAdd (XXX of type 
> IProducerConsumerCollection) and just 3 times. If fail 4 times, i report an 
> error.
>
> Regards.
>
> El lunes, 3 de abril de 2017, 16:19:58 (UTC+2), Kamil Rajkowski escribió:
>>
>> I have exactly the same. It started from friday 31.03.2017, and today 
>> most of queries gave that error.
>> I also sent about this problem to our guy from google, he will keep me in 
>> touch if he has some update.
>>
>> W dniu poniedziałek, 3 kwietnia 2017 15:28:08 UTC+2 użytkownik Kenneth 
>> napisał:
>>>
>>> Edit: I'm publishing 3 post but i don't see anything in the list :(
>>>
>>> Hi,
>>>
>>> I've seen a post with a similar error, but is of the 2013, therefore 
>>> i've thought i should to open this new post.
>>>
>>> I'm downloading many reports using google.adwords v.20.0.0.0 and 
>>> google.ads.common v5.0.0.0 and just with some reports i have to problems. 
>>> The accounts aren't always the same.
>>> I'm having this error several days.
>>>
>>> I'm receiving this error in exception message:
>>>
>>> AdWordsReportsException: One or more AdWords Report download errors have 
>>> occurred.
>>>
>>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE. (Error: 
>>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE, FieldPath: , Trigger: 
>>> Unable to create report)
>>>
>>> And this error in inner exception message:
>>>
>>> Error on remote server: (500) Internal server error.
>>>
>>> May someone help me, please?
>>>
>>> Thank you.
>>>
>>> Regards.
>>>
>>

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Re: Performance problems downloading criteria report via API

2017-04-03 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum
Greetings AdWordsians,

This does appear to be an issue on our side. We're actively working on a 
solution. I'll get back to you when the problem is fully resolved.

Best,
Nadine, AdWords API Team

On Monday, April 3, 2017 at 12:10:17 PM UTC-4, Addams wrote:
>
> I was now able to run our application that pulls data from the reports API 
> successfully on 4/3/2017 at 11:56 AM EDT.  Not sure if something was fixed, 
> if the issue is just intermittent, or if I just got lucky.  Hoping the 
> issue is fixed.  Thank you.
>
> On Monday, April 3, 2017 at 8:46:50 AM UTC-4, Addams wrote:
>>
>> We are also experiencing the same error when attempting to download the 
>> KEYWORDS_PERFORMANCE_REPORT data for 4/1/2017 as well using the reports 
>> API.  We experienced this issue on 4/2/2017 at 9:03 PM EDT and again this 
>> morning, 4/3/2017 at 7:39 AM EDT.  We are currently unable to pull our 
>> reports data.  The full error is below.  Any help is greatly appreciated.. 
>>  Please let me know if I can provide you any further details.  Thank you.
>>
>>  
>> Google.Api.Ads.AdWords.Util.Reports.AdWordsReportsException: 
>> AdWordsReportsException: One or more AdWords Report download errors have 
>> occurred.
>>  
>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE. (Error: 
>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE, FieldPath: , Trigger: 
>> Unable to create report)
>>  
>>  ---> System.Net.WebException: The remote server returned an error: (500) 
>> Internal Server Error.
>>
>> On Friday, March 31, 2017 at 3:16:01 PM UTC-4, LE Max wrote:
>>>
>>> We have been experiencing problems for the last several hours in 
>>> retrieving reports via the API. 
>>>
>>>  
>>>
>>> When we request a criteria report, we are getting the following message: 
>>> 'Unable to create report, Type: 
>>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE'
>>>
>>>  
>>>
>>> We have made repeated attempts with the same failed result. Can you 
>>> please let me know if there is an issue with the system?
>>>
>>

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Re: Performance problems downloading criteria report via API

2017-04-03 Thread Addams
I was now able to run our application that pulls data from the reports API 
successfully on 4/3/2017 at 11:56 AM EDT.  Not sure if something was fixed, 
if the issue is just intermittent, or if I just got lucky.  Hoping the 
issue is fixed.  Thank you.

On Monday, April 3, 2017 at 8:46:50 AM UTC-4, Addams wrote:
>
> We are also experiencing the same error when attempting to download the 
> KEYWORDS_PERFORMANCE_REPORT data for 4/1/2017 as well using the reports 
> API.  We experienced this issue on 4/2/2017 at 9:03 PM EDT and again this 
> morning, 4/3/2017 at 7:39 AM EDT.  We are currently unable to pull our 
> reports data.  The full error is below.  Any help is greatly appreciated.. 
>  Please let me know if I can provide you any further details.  Thank you.
>
>  
> Google.Api.Ads.AdWords.Util.Reports.AdWordsReportsException: 
> AdWordsReportsException: One or more AdWords Report download errors have 
> occurred.
>  
> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE. (Error: 
> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE, FieldPath: , Trigger: 
> Unable to create report)
>  
>  ---> System.Net.WebException: The remote server returned an error: (500) 
> Internal Server Error.
>
> On Friday, March 31, 2017 at 3:16:01 PM UTC-4, LE Max wrote:
>>
>> We have been experiencing problems for the last several hours in 
>> retrieving reports via the API. 
>>
>>  
>>
>> When we request a criteria report, we are getting the following message: 
>> 'Unable to create report, Type: 
>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE'
>>
>>  
>>
>> We have made repeated attempts with the same failed result. Can you 
>> please let me know if there is an issue with the system?
>>
>

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Impressions doubled when including BounceRate

2017-04-03 Thread MT
When fetching a v201702 campaign report with year, month, impressions and 
bounce rate, we get a different result for impressions than when running 
the same report without bounce rate:
*WITH BOUNCE RATE*

Request: 
__rdquery=SELECT+Year%2C+Month%2C+Impressions%2C+BounceRate+FROM+CAMPAIGN_PERFORMANCE_REPORT+DURING+20170301%2C20170331&__fmt=TSV

Result:
Year Month Impressions Bounce rate
2017 2017-03-01 75414 43.43%
2017 2017-03-01 1631 56.82%
2017 2017-03-01 0 100.00%
2017 2017-03-01 32 85.71%
2017 2017-03-01 0 0.00%
2017 2017-03-01 56700 63.69%
2017 2017-03-01 0 60.00%


*WITHOUT BOUNCE RATE*

Request: 
__rdquery=SELECT+Year%2C+Month%2C+Impressions+FROM+CAMPAIGN_PERFORMANCE_REPORT+DURING+20170301%2C20170331&__fmt=TSV


Result:
Year Month Impressions
2017 2017-03-01 1631
2017 2017-03-01 37707
2017 2017-03-01 32
2017 2017-03-01 28350

When bounce rate is included, impressions are doubled in two of the rows.

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Re: How can I pull cost by campaign that INCLUDES invalid data via the API?

2017-04-03 Thread 'Shwetha Vastrad (AdWords API Team)' via AdWords API Forum
Hi Evan, 

You'll not be charged for invalid click 
 activity. The cost 
for your campaigns will not include invalid activity. Please see this guide 
 for more details on how 
invalid traffic is detected and handled. You'll need to look at the *Credit* 
column 
in the transaction history of the *Billing & Payments* section. Please see 
this guide  for 
the various types of adjustments. 

Regards,
Shwetha, AdWords API Team.

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Re: Urgent. ReportDownloadError.

2017-04-03 Thread Kenneth
If it helps you.

I'm using the example from 
https://github.com/googleads/googleads-dotnet-lib/releases/download/v20.0.0/adwords_dotnet_lib_src_v20.0.0.zip
Into class ParallelReportDownload.cs into method ProcessCustomer, into 
catch exception, i add again the account to queue. XXX.TryAdd (XXX of type 
IProducerConsumerCollection) and just 3 times. If fail 4 times, i report an 
error.

Regards.

El lunes, 3 de abril de 2017, 16:19:58 (UTC+2), Kamil Rajkowski escribió:
>
> I have exactly the same. It started from friday 31.03.2017, and today most 
> of queries gave that error.
> I also sent about this problem to our guy from google, he will keep me in 
> touch if he has some update.
>
> W dniu poniedziałek, 3 kwietnia 2017 15:28:08 UTC+2 użytkownik Kenneth 
> napisał:
>>
>> Edit: I'm publishing 3 post but i don't see anything in the list :(
>>
>> Hi,
>>
>> I've seen a post with a similar error, but is of the 2013, therefore i've 
>> thought i should to open this new post.
>>
>> I'm downloading many reports using google.adwords v.20.0.0.0 and 
>> google.ads.common v5.0.0.0 and just with some reports i have to problems. 
>> The accounts aren't always the same.
>> I'm having this error several days.
>>
>> I'm receiving this error in exception message:
>>
>> AdWordsReportsException: One or more AdWords Report download errors have 
>> occurred.
>>
>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE. (Error: 
>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE, FieldPath: , Trigger: 
>> Unable to create report)
>>
>> And this error in inner exception message:
>>
>> Error on remote server: (500) Internal server error.
>>
>> May someone help me, please?
>>
>> Thank you.
>>
>> Regards.
>>
>

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Re: Urgent. ReportDownloadError.

2017-04-03 Thread Kamil Rajkowski
I have exactly the same. It started from friday 31.03.2017, and today most 
of queries gave that error.
I also sent about this problem to our guy from google, he will keep me in 
touch if he has some update.

W dniu poniedziałek, 3 kwietnia 2017 15:28:08 UTC+2 użytkownik Kenneth 
napisał:
>
> Edit: I'm publishing 3 post but i don't see anything in the list :(
>
> Hi,
>
> I've seen a post with a similar error, but is of the 2013, therefore i've 
> thought i should to open this new post.
>
> I'm downloading many reports using google.adwords v.20.0.0.0 and 
> google.ads.common v5.0.0.0 and just with some reports i have to problems. 
> The accounts aren't always the same.
> I'm having this error several days.
>
> I'm receiving this error in exception message:
>
> AdWordsReportsException: One or more AdWords Report download errors have 
> occurred.
>
> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE. (Error: 
> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE, FieldPath: , Trigger: 
> Unable to create report)
>
> And this error in inner exception message:
>
> Error on remote server: (500) Internal server error.
>
> May someone help me, please?
>
> Thank you.
>
> Regards.
>

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Urgent. ReportDownloadError.

2017-04-03 Thread Kenneth
Edit: I'm publishing 3 post but i don't see anything in the list :(

Hi,

I've seen a post with a similar error, but is of the 2013, therefore i've 
thought i should to open this new post.

I'm downloading many reports using google.adwords v.20.0.0.0 and 
google.ads.common v5.0.0.0 and just with some reports i have to problems. 
The accounts aren't always the same.
I'm having this error several days.

I'm receiving this error in exception message:

AdWordsReportsException: One or more AdWords Report download errors have 
occurred.

ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE. (Error: 
ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE, FieldPath: , Trigger: 
Unable to create report)

And this error in inner exception message:

Error on remote server: (500) Internal server error.

May someone help me, please?

Thank you.

Regards.

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ReportDownloadError. Error (500)

2017-04-03 Thread Kenneth

Hi,

I've seen a post with a similar error, but is of the 2013, therefore i've 
thought i should to open this new post.

I'm downloading many reports using google.adwords v.20.0.0.0 and 
google.ads.common v5.0.0.0 and just with some reports i have to problems. 
The accounts aren't always the same.
I take having this error several days.

I'm receiving this error in exception message:

AdWordsReportsException: One or more AdWords Report download errors have 
occurred.

ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE. (Error: 
ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE, FieldPath: , Trigger: 
Unable to create report)

And this error in inner exception message:

Error on remote server: (500) Internal server error.

May someone help me, please?

Thank you.

Regards.

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Urgent. ReportDownload. ErrorError (500)

2017-04-03 Thread Kenneth

Hi,

I've seen a post with a similar error, but is of the 2013, therefore i've 
thought i should to open this new post.

I'm downloading many reports using google.adwords v.20.0.0.0 and 
google.ads.common v5.0.0.0 and just with some reports i have to problems. 
The accounts aren't always the same.
I'm having this error several days.

I'm receiving this error in exception message:

AdWordsReportsException: One or more AdWords Report download errors have 
occurred.

ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE. (Error: 
ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE, FieldPath: , Trigger: 
Unable to create report)

And this error in inner exception message:

Error on remote server: (500) Internal server error.

May someone help me, please?

Thank you.

Regards.

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Re: Performance problems downloading criteria report via API

2017-04-03 Thread Addams
We are also experiencing the same error when attempting to download the 
KEYWORDS_PERFORMANCE_REPORT data for 4/1/2017 as well using the reports 
API.  We experienced this issue on 4/2/2017 at 9:03 PM EDT and again this 
morning, 4/3/2017 at 7:39 AM EDT.  We are currently unable to pull our 
reports data.  The full error is below.  Any help is greatly appreciated.. 
 Please let me know if I can provide you any further details.  Thank you.

 
Google.Api.Ads.AdWords.Util.Reports.AdWordsReportsException: 
AdWordsReportsException: One or more AdWords Report download errors have 
occurred.
 
ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE. (Error: 
ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE, FieldPath: , Trigger: 
Unable to create report)
 
 ---> System.Net.WebException: The remote server returned an error: (500) 
Internal Server Error.

On Friday, March 31, 2017 at 3:16:01 PM UTC-4, LE Max wrote:
>
> We have been experiencing problems for the last several hours in 
> retrieving reports via the API. 
>
>  
>
> When we request a criteria report, we are getting the following message: 
> 'Unable to create report, Type: 
> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE'
>
>  
>
> We have made repeated attempts with the same failed result. Can you please 
> let me know if there is an issue with the system?
>

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Re: Ad Copy selector - Enabled status at Adgroup and Campaign levels as well?

2017-04-03 Thread 'Ivan Bautista' via AdWords API Forum
Hi Sean,

Are you trying to retrieve all enabled AdGroupAds 
?
 
If so, then you may retrieve those enabled AdGroupAds on the Ad level via 
the AdGroupAdService.get() 

 but 
not on the Campaign or AdGroup level. Looking at your predicate value for 
AdGroupAdField.Status 
,
 
the AdGroupAdService.get() should have returned the expected values.

If we misunderstood your question, could you elaborate more on what you 
mean by getting the Ad copy on Ad Group level. Also, to help us investigate 
further, could you reply to us privately (using *reply privately to author*
 option) with the complete SOAP request and response of the service you are 
using?

Regards,
Ivan 
AdWords API Team

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Re: UAC are not shown in GEO_PERFORMANCE report

2017-04-03 Thread 'Ivan Bautista' via AdWords API Forum
Hi Pau,

While the Geo Performance Report returns campaign statistics at the 
country/territory level, it does not currently support information related 
to UAC (universal app campaigns). You may refer here 

 for 
the list of supported reports that you can generate for your Universal App 
campaigns.

However, if you wish to generate campaign statistics per Location 
Criterion, then you should generate the Campaign Location Target Report 

 instead.

Regards,
Ivan
AdWords API Team

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Ad Copy selector - Enabled status at Adgroup and Campaign levels as well?

2017-04-03 Thread Sean Chua
Currently my code has
.equals(AdGroupAdField.Status, "ENABLED")
 .equals(AdGroupField.Status, "ENABLED")
 .equals(CampaignField.Status, "ENABLED")

And
AdGroupAdPage page = adGroupAdService.get(selector);

Which returns me Ad Copy that is paused at the Adgroup level (so the code 
doesn't actually work).

Is there any way to only return ad copy that is enabled on all Campaign, 
Adgroup and Ad levels?

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UAC are not shown in GEO_PERFORMANCE report

2017-04-03 Thread Pau Labarta Bajo
Hello,

I am trying to get performance metrics (i.e. impressions, clicks, 
conversions) for a bunch of campaigns, including search and UAC, together 
with GEO location information.
I am running the AdWords Python client libraries. The following awql query

SELECT
CampaignId,
Impressions,
Clicks,
Conversions
FROM GEO_PERFORMANCE_REPORT
DURING LAST_7_DAYS

The obtained csv contains only search campaigns. How can I get geo 
performance for UAC campaigns too?

Thanks in advance




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Re: Performance problems downloading criteria report via API

2017-04-03 Thread Dorian Kind
Hi there,

FWIW, we're also seeing lots of these errors since Saturday.

Cheers,
Dorian

On Monday, April 3, 2017 at 6:38:09 AM UTC+2, cv wrote:
>
> Hello vishal,
>
> we are also facing same error since 31 march. We have also sent soap xml 
> to you.
>
> On Saturday, 1 April 2017 00:46:01 UTC+5:30, LE Max wrote:
>>
>> We have been experiencing problems for the last several hours in 
>> retrieving reports via the API. 
>>
>>  
>>
>> When we request a criteria report, we are getting the following message: 
>> 'Unable to create report, Type: 
>> ReportDownloadError.ERROR_WRITING_REPORT_TO_FILE'
>>
>>  
>>
>> We have made repeated attempts with the same failed result. Can you 
>> please let me know if there is an issue with the system?
>>
>

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Re: BatchJobProcessingError.INTERNAL_ERROR when adding campaigns

2017-04-03 Thread 'Thanet Knack Praneenararat (AdWords API Team)' via AdWords API Forum
Hello Josh,

It looks like you've reused the temporary ID in the same batch job.
Note that it's totally fine to use the same temporary IDs in *different* batch 
jobs.
Did you use some kinds of algorithms to map from the time stamp to negative 
numbers as temporary IDs?
We encourage to use just sequence number starting from -1.

Hope this help.

Best,
Thanet, AdWords API Team

On Thursday, March 30, 2017 at 9:56:44 PM UTC+9, Josh Sephton wrote:
>
> Hi Vishal,
>
> I was trying with 15,000 operations previously, but I'm seeing the same 
> behaviour with 5000 operations. Would you expect batches of this size to 
> complete?
>
> Thanks,
> Josh
>
>
>
> On Wednesday, 29 March 2017 19:27:38 UTC+1, Vishal Vinayak (Adwords API 
> Team) wrote:
>>
>> Hi Josh,
>>
>> Could you please try reducing the number of operations in your job and 
>> see if you are still facing issues? You can also check out our Best 
>> Practices Guide 
>> 
>>  to 
>> optimize your batch job operations. Issues related to batch job performance 
>> are sometimes intermittent, however, if you are consistently facing these 
>> issues, please let me know and I would try to work with my team to find 
>> what's causing these issues.
>>
>> Regards,
>> Vishal, AdWords API Team
>>
>

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Re: I'd like to connect account with an app through 'find your app' feature in UAC.

2017-04-03 Thread 'Ivan Bautista' via AdWords API Forum
Hi,

Currently, there's no direct counterpart of the AdWords UI "Find your app" 
feature in the AdWords API. You must set the exact app id 

 of 
the app you want to advertise when creating UACs in the AdWords API.

Regards,
Ivan 
AdWords API Team

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