Re: potential bug with 'metrics.phone_calls'

2023-11-10 Thread 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum
Hi,

Thank you for getting back to us.

As requested, we can continue our discussion on this thread only. I would like 
to inform you that both GoogleAdsService.SearchStream and 
customers.googleAds.searchStream should return the same response. 
GoogleAdsService.SearchStream is a service available in client libraries which 
is used to fetch the data and metrics across resources and you can find the 
request and response body of the service in the reference document, where as 
customers.googleAds.searchStream is the REST interface which can used to run 
the query using API explorer without the use of a Google-supported client 
library.

I would request you to provide us with the latest complete API logs using 
GoogleAdsService.SearchStream and customers.googleAds.searchStream, so that we 
can further investigate this issue further.
This message is in relation to case "ref:!00D1U01174p.!5004Q02qAh22:ref"

Thanks,

Google Ads API Team

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RE: potential bug with 'metrics.phone_calls'

2023-11-10 Thread 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum
Hi Oksana,

Thank you for reaching out to the Google Ads API support team.

I see that you have already raised this concern on another thread with the 
subject “Potential bug with 'metrics.phone_calls'” and we have already 
responded there for this issue. To avoid multiple threads on the same issue, 
please take a look at that thread and continue the discussion on the same for 
further updates on the issue.

This message is in relation to case "ref:!00D1U01174p.!5004Q02qAh22:ref"

Thanks,

Google Ads API Team

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Re: queries on product_group_view yield internal error

2023-11-10 Thread 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum
This was just passed to me and I'm consulting with one of my colleagues who 
works on this area of the API. I will respond here when I have a response.

This message is in relation to case "ref:!00D1U01174p.!5004Q02pRLZH:ref"

Thanks,

Bob Hancock
Google Ads API Team

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Duplicate impressions/clicks/costs in campaign resource in case of segments.asset_interaction_target.asset

2023-11-10 Thread 'Hannes Fischer' via Google Ads API and AdWords API Forum
Dear Google Ads team,

Currently we are using Google Ads campaign resource in order to request 
relevant performance values like impressions, clicks or costs. For further 
analysis we are also interested in segments.asset_interaction_target.asset, 
which is also available within mentioned resource. However, it seems that 
number of views/clicks/costs are partly increasing dramatically, as soon as 
we are requesting this segment.

Please find attached an example. 

Request without segment asset_interaction_target.asset:

SELECT 
campaign.id
,segments.date
,segments.device
,segments.ad_network_type
,metrics.impressions
,metrics.clicks
,metrics.cost_micros
,metrics.conversions
,metrics.conversions_value
,metrics.all_conversions
,metrics.all_conversions_value
,metrics.conversions_from_interactions_rate

FROM campaign
WHERE segments.date BETWEEN \'2023-09-01\' AND \'2023-09-01\'
AND campaign.advertising_channel_type = \'PERFORMANCE_MAX\'
AND campaign.id = 19643398483

Based on that response I'm getting *447 clicks *and *5795** impressions*.

If I'm requesting same with segment asset_interaction_target.asset:

SELECT
campaign.id
,segments.date
,segments.asset_interaction_target.asset
,segments.device
,segments.ad_network_type
,metrics.impressions
,metrics.clicks
,metrics.cost_micros
,metrics.conversions
,metrics.conversions_value
,metrics.all_conversions
,metrics.all_conversions_value
,metrics.conversions_from_interactions_rate
   
FROM campaign
WHERE segments.date BETWEEN \'2023-09-01\' AND \'2023-09-01\'
AND campaign.advertising_channel_type = \'PERFORMANCE_MAX\'
AND campaign.id = 19643398483

I'm receiving *1567 clicks *and *28230 impressions*

Based on Google Ads documentation it could happen, that specific segements 
lead to less numbers, which would make sense. However, receiving more 
clicks/impressions/costs makes no sense for me.

Do you have any idea, why segment asset_interaction_target.asset could 
increase number clicks/impressions/costs?

Best regards,
Hannes

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Re: no response from ads api team multiple attempts

2023-11-10 Thread Daniel Moen
Hi I was not given a Case ID this is the first contact ive had from the 
team 

On Friday, November 10, 2023 at 2:46:37 PM UTC+2 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team. 
>
> After reviewing your concern, I understand that you have applied for basic 
> access and haven’t received any response. Since the access requests are 
> handled by the Google Ads API Compliance team, we are transferring the case 
> to the Ads API Compliance team. Can you kindly provide the following 
> information for the compliance team to further assist you with your 
> concern: 
>
>- Case ID generated from the compliance team in the format 
>0-0###0 (if there is any generated). 
>
> @Compliance team, please confirm if you are able to assist in the below 
> access request.
>
> Summary:
>
> The user has applied for basic access with the below details. 
>
>- Google Ads Manager Account (MCC) ID: 769-828-2260 <(769)%20828-2260> 
>- Case ID: Requested 
>
> Do reach out to the *Google Ads API* 
>  support team 
> for any queries related to the API.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02qBdeG:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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RE: applied multiple times no response at all!!

2023-11-10 Thread 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum
Hi,

Thank you for reaching out to the Google Ads API support team.

I see that you have already raised this concern on another thread with the 
subject "No response from ads api team multiple attempts" and we have already 
responded there for this issue. To avoid multiple threads on the same issue, 
please take a look at that thread and continue the discussion on the same for 
further updates on the issue.
This message is in relation to case "ref:!00D1U01174p.!5004Q02qBdbX:ref"

Thanks,

Google Ads API Team

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https://googleadsdeveloper.blogspot.com/
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RE: no response from ads api team multiple attempts

2023-11-10 Thread 'Google Ads API Forum Advisor' via Google Ads API and AdWords API Forum
Hi,

Thank you for reaching out to the Google Ads API support team.

After reviewing your concern, I understand that you have applied for basic 
access and haven’t received any response. Since the access requests are handled 
by the Google Ads API Compliance team, we are transferring the case to the Ads 
API Compliance team. Can you kindly provide the following information for the 
compliance team to further assist you with your concern:

Case ID generated from the compliance team in the format 0-0###0 (if 
there is any generated).

@Compliance team, please confirm if you are able to assist in the below access 
request.

Summary:

The user has applied for basic access with the below details.

Google Ads Manager Account (MCC) ID: 769-828-2260
Case ID: Requested

Do reach out to the Google Ads API support team for any queries related to the 
API.
This message is in relation to case "ref:!00D1U01174p.!5004Q02qBdeG:ref"

Thanks,

Google Ads API Team

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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Applied multiple times no response at all!!

2023-11-10 Thread Daniel Moen
Hi, so recently I have had to integrate ads api into my application it is 
crucial that I get it integrated,
I have applied for basic access with this account 769-828-2260
but as I see its now a common problem I am not getting a response, not even 
an email saying they recieved it, all progress on development pertaining 
this module has stopped as a result. Please atleast just give me an update
Thanks

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Re: queries on product_group_view yield internal error

2023-11-10 Thread Konstantin Tarassow
Hello, is there any update on this? 

On Monday, October 16, 2023 at 11:59:13 AM UTC+2 Google Ads API Forum 
Advisor wrote:

> Hi, 
>
> Thank you for getting back to us.
>
> Please be informed that I have removed your response from the forums as it 
> contains the PII information.
>
> I will check with our team regarding your issue and one of my team members 
> will reach out to you once we have an update on this. Meanwhile, your 
> patience is highly appreciated.
>   
> This message is in relation to case "ref:!00D1U01174p.!5004Q02pRLZH:ref"
>
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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No response from ads api team multiple attempts

2023-11-10 Thread Daniel Moen
Hi, so recently I have applied for basic access I filled out the form, Done 
this twice btw
not once have I received a response
769-828-2260
that is the account id Please assist google ads team!

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